303 Customer Reviews over 8 pages
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- Location
- Kirkcudbright SW Scotland
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
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Recent problem at the exchange dealt with speedily and super efficiently. Good follow up.
I would recommend this wholeheartedly.
Such a relief to avoid BT
- Location
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- Location
- Altrincham
- Reviewing
- Utility Warehouse
- Date
- 2021-06-05
- Comments
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First class in all aspects. Polite and friendly staff if you have to phone them . All issues dealt with promptly. I've been with them for several years now and would not change. As with any other services supply company, your bills are not magically lower. It's up to the customer to watch their usage. Yes I have a smart meter and now it's easier to control usage. I think some people perhaps don't know how to make full use of a smart meter. And just in case anyone is wondering if I'm wealthy, I'm 73 and on only a state pension.
- Location
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- Location
- dorset
- Reviewing
- Utility Warehouse
- Date
- 2018-12-18
- Comments
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really shocked at these reviews.
we switched from BT, we have 2 ps4's, 4 phones, 2 laptops and 2 tablets in our household and the internet we receive is brill!! however I think you need to upgrade to the premium router for optimum internet benefits. half the price of BT and defo worth the switch
- Location
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- Location
- Somerset
- Reviewing
- Utility Warehouse
- Date
- 2019-09-19
- Comments
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I have been a customer for 20 years and although there have been the odd hiccups (and what company doesn't have them) have been very pleased with Utility Warehouse. Also when we moved we only had to make one phone call and they sorted everything out for us.
- Location
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- Location
- KNUTSFORD
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
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EXCELLENT
- Location
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- Location
- Reviewing
- Utility Warehouse
- Date
- 2022-05-17
- Comments
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Couldn’t fault it - came up much faster than my virgin
- Location
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- Location
- Enfield
- Reviewing
- Utility Warehouse
- Date
- 2017-03-31
- Comments
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Impressive service. Haven't felt the need to go to Fibre broadband yet - the speed they have is fine for my usage (family of 4, daily usage, occasional streaming and gaming).
- Location
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- Location
- Ashford, Kent
- Reviewing
- Utility Warehouse
- Date
- 2019-01-29
- Comments
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As a customer of Utility Warehouse I have to say how impressed I am with all of their services. The broadband that we have is the Ultra+ with a Super Router and it is FANTASTIC! Never drops out, we have lots of gadgets and gizmos attached to the router and no problem at all. My son is a gamer and we stream movies and TV.
I would definitely recommend Utility Warehouse.
- Location
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- Location
- Puddletown
- Reviewing
- Utility Warehouse
- Date
- 2019-05-07
- Comments
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We were told we would get up to 80mb download speed. Well not quite there but getting a constant 75mb. Very happy with that. Only lost broadband for 12 hours during the change over. Very happy with the hole package
- Location
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- Location
- The Wirral
- Reviewing
- Utility Warehouse
- Date
- 2017-03-31
- Comments
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Broadband speed is very good & the other services I use are excellent. I have a Double Gold tariff which saves me money and I have always had great service when I need help or advice.
- Location
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- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2020-04-21
- Comments
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Excellent service, both from a technical aspect and in terms of customer service. Significantly outperforms our old Virgin connection, despite on paper Virgin having faster broadband... it turns out, the ping rage on Virgin is lower, and they restrict speeds on peak hours, which UW don't do. UW router is way better, reaching the top floor of our 3 storey house, as well as into the back garden. The kitchen is no longer a deadspot, and the 2 teenagers can game and whatsapp while we watch netflix, with no buffering on any of the 7 or 8 connected devices. We've not needed to call customer services for much, but when we have, they've been ace. Just had an email, literally today, to say our contract has expired, but the price stays the same. Brill.
- Location
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- Location
- Huddersfield
- Reviewing
- Utility Warehouse
- Date
- 2019-04-26
- Comments
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I have been very satisfied with UW. I have everything in my package except the budget card. When I have had a problem it has been dealt with promptly and in a friendly manner. For elderly people it is if you can afford to pay slightly more for the convenience of everything being under one number. Plus the big bonus is that they are in this country and not India. Convenience and peace of mind some times costs that little bit more. Finally when your family are left to wind up your affairs it’s only one number to ring. Satisfied customer no chasing around every year for new deals.
- Location
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- Location
- North London
- Reviewing
- Utility Warehouse
- Date
- 2020-05-18
- Comments
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Fantastic Services and Broadband. We have both Virgin and UW BB in our home and many time we have had 0 service from Virgin and all had to use the standard UW service and it has never let us down. The customer service and technical support Utility Warehouse offers is excellent. Very happy customer.
- Location
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- Location
- Sevenoaks
- Reviewing
- Utility Warehouse
- Date
- 2023-03-28
- Comments
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Great service
Upgraded to FTTP
- Location
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- Location
- Nottingham
- Reviewing
- Utility Warehouse
- Date
- 2020-04-27
- Comments
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Great company had a issue to start but resolved really quick, great customer service
- Location
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- Location
- Cambridge
- Reviewing
- Utility Warehouse
- Date
- 2019-03-26
- Comments
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Before I start, I can categorically say I am not a UW distributor. I cannot understand how so many people are complaining about poor broadband with UW. I have been on the mid range broadband and router for a year and have never had less than 30mbps. My in-laws are on it too, and also have had no issues. The only thing I will say is it doesn’t work well with bt hub routers for some reason as I tried it when I left bt just out of curiosity. We have 3 ps4’s, 3 computers, countless streaming sticks and we’ve had no issues so suprised by the negative comments.
- Location
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- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
- Location
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- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Sorry about incorrect email!
- Location
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- Location
- SE England
- Reviewing
- Utility Warehouse
- Date
- 2017-07-19
- Comments
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More than happy with UW as a provider for my broadband (and other utilities), their customer service is excellent.
- Location
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- Location
- Staffordshire
- Reviewing
- Utility Warehouse
- Date
- 2023-05-07
- Comments
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Moved to UW from Virgin as was paying over the odds and virgin cust service was pants. UW cust service is UK based and often im speaking to a human within 3 rings!! Broadband speed is good, got three kids and we can all stream and video call at once. The router has 5G aswell as traditional cable, so can put different devices on the separate connections. Often virgin or cable goes down in th street , and I can still continue to work/stream/video call using the 5G network on the router, brilliant!
- Location
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- Location
- Newbury
- Reviewing
- Utility Warehouse
- Date
- 2020-03-09
- Comments
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This is a great broadband service. Been a customer for 5 years and wouldn't switch plus I get other services included and money off shopping too. It's a brilliant concept that that I'm very confident with.i have a personal distributor who looks after my account and set it all up. This is the way to get the best deal so make sure you talk to someone, not do it yourself
- Location
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- Location
- Southminster Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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A great broadband service at a great price.
- Location
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- Location
- Bath
- Reviewing
- Utility Warehouse
- Date
- 2018-06-01
- Comments
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Broadband speed consistently above 70 Mbps. Upload 19 Mbps. Even better than the average values quoted by Utility Warehouse. Absolutely brilliant customer service - fast, polite and helpful. Utility warehouse quickly refunded nearly £200 in early termination fees for broadband (BT) and mobile (EE). No wonder they came top in the Which survey!
- Location
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- Location
- Taunton
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
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Changed from Bt, we had such poor speed connection issues with them and had enough with their attitude of “if we come out and the problem is your fault we will charge you” that when we met a Utility Warehouse Distributor we were so ready to switch, we had the best package with Bt and were paying in the region of 80 quid pm now we have the the highest package from Utility Warehouse for 36.19pm to be precise. Initially the broadband and connection issues were all gone for a month, when they came back I rang UW and they detected a fault on the line (openreach maintain the network so not to do with your provider), the guy from their tech department was friendly and helpful and said that an engineer would visit to sort (no mention of if it’s our fault we have to pay
- Location
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- Location
- Glasgow
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
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Been with company 5 months never had any problems fab customer service even took time to phone me make sure I was happy and tech team were fab my Interent stop working phoned them wait 2mins and they could tell me I had switched the wireless button off on my router. Many benefits to this company as not just broadband u can get money off ur bills every month with cash back card I have referred all my friend and family and got vouchers from it
- Location
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- Location
- Winslow Bucks
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
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Brlliant Company been with them for many years they are excellent with Gas Electricity Broad Band and Free Land Line
- Location
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- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
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I switched last year to Uw and have never experienced any issues I have ultra fibre and with a 3 story house and 4 children all using tv or computers it has never cut out of been slow.
- Location
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- Location
- South Wales
- Reviewing
- Utility Warehouse
- Date
- 2018-06-02
- Comments
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Excellent customer service, best I’ve ever experienced. Services are very cheap & reduced further with a cashback card. Far superior Compared to my previous preoviders...... Sky, O2 & talk talk. Recommended
- Location
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- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2019-01-17
- Comments
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I couldn’t be happier; excellent speeds (often faster than advertised) on fibre broadband and never any problems with it. I can’t speak highly enough.
- Location
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- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2019-01-13
- Comments
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Had a few problems at the start they were put right and l was payed compensation l was with BT before and they were nastey and useless and l ended the contract and they got the ballifes on to
me i won my case against them as they broke the contract with me as they did not deliver the spreads they said l would receive.
- Location
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- Location
- Bolton
- Reviewing
- Utility Warehouse
- Date
- 2019-08-04
- Comments
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Can’t fault the service, same if not better speed than I was getting with BT (I think they put a block on it at peak times). The router is Equivalent to BT smart hub in that I can get good signal in every room. This was not the case on virgin and sky who I have had in the past.
Rang up and was though to an agent based in a uk call centre in about 3 mins and that’s a rarity these days!
- Location
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- Location
- Oxfordshire
- Reviewing
- Utility Warehouse
- Date
- 2021-03-01
- Comments
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In almost 3 years, I have never had any issues and we regularly have 8-10 devices on the broadband at any given time. I highly recommend Utility Warehouse for all my home services.
- Location
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- Location
- Margate, Kent
- Reviewing
- Utility Warehouse
- Date
- 2019-01-23
- Comments
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By far the best Broadband I’ve had.
Great value and speeds. The new super router is amazing.
- Location
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- Location
- KNUTSFORD
- Reviewing
- Utility Warehouse
- Date
- 2017-07-20
- Comments
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very satisfied customer
- Location
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- Location
- stockport
- Reviewing
- Utility Warehouse
- Date
- 2018-11-15
- Comments
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excellent connection excellent customer service very happy changed all utilities to utility warehouse
- Location
-
- Location
- Warrington
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
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Very happy so glad I changed over
- Location
-
- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
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Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
- Location
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- Location
- Horley
- Reviewing
- Utility Warehouse
- Date
- 2018-06-27
- Comments
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Based on the below reviews you would think that Utility Warehouse is a poor service. Well I can say that they are fantastic. When I was with Sky on the top broadband, all I got was drop connections as complaints from the family. Since we have switched with them, the change over perfect and I chose their middle broadband with a free standard router. Two of the family work from home all day on the internet,there is no break in sercvice ad we meet our deadlines. In the evenings we have 5 smartphones,2 smart tv's,plus one on chrome and 3 tablets all working great with the router and 3 tplinks. The customer service is fantastic and always eager to resovlve issues efficiently. I can understand why Which has voted Utility Warehouse in March 2018, best broadband of the year. Are we saying that an independent review has got it all wrong? I don't think so, I for one am more than happy and have definitely save a lot of money. Thank you Utility Warehouse.
- Location
-
- Location
- Kettering Northants
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
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Well pleased with your service you provide on all subjects
- Location
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- Location
- Barnsley
- Reviewing
- Utility Warehouse
- Date
- 2017-04-26
- Comments
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Excellent value for money on the package we have. Customer service are always friendly, helpful and efficient. Have had very few problems, and they have been sorted promptly. Intend to stay with them for many years to come!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.