Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.2 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 9520 customer ratings since 2018-10-23 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3170 Customer Reviews for Virgin Media

  • Showing page 1 of 80, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Had high hopes dashed, unreliable, worse than sky, all I do is reset the router, Re sync the booster, and give up trying to watch the tv. Really angry as you can’t get hold of customer service at all, they have an automated texting service which will keep the pointless go nowhere conversation going for days on end. No one cares, seriously going to find out how to complain. Fuming new customer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Southampton Virgin Media  
Not happy with their poor speeds. Was told 100mbps. Was fine initially. Soon after, the speeds slowed down and never really picked up. Unreliable speeds. Customer services not very reliable. Especially when it came to renewal. They wouldn'tgive me a half decent offer. Whereas other people who have faster sppeds have told me they're getting bundles much cheaper than what virgin media was offering me. Every time I called, the renewal price offer seemed to increase.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hertfordshire Virgin Media  
Absolute bullcrap of a company. Indians barely speaking English over the phone, never managed to help me with anything... been on the phone 32144341 times already, paying for 200mbits and getting 8mbits download???? Texted me if I want the technician to come one day earlier as there is an available hour, I texted back yes, they said it's been changed. On the next day I receive a message it's been cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Over for 3 years with Virgin media I never had any problems, internet speed was ok. Apart customer service nightmare ridiculous. When you signed a new contract they are very helpful,everything smooth and easy. But after when i decide to cancel contact after 3 years I felt like in the court, they were asking so many questions more likely personal questions which I don't have to tell at all what I'm going to do in the next 6-12 months, this is my personal things and you never know what's gonna happen tomorrow even. It took me more than two hours to cancel contact, I been transferred to many times to a different departments and been talking with 6-7 different people, also they disconnect me 3 times, first telling me can you wait I will put you on the hold and after 2-3 minutes you hear Lovely beep signal on your phone. I wasn't happy at all, ridiculous. Finally I had to ask for cancellation team manager, he was very helpful and cancel the contract. Cost for me to many nervous, in the end I had to take some medication to calm down, too much!!!!!!!!!!!!!!!!! Not happy at all and never gonna recommend for anyone........
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Virgin Media  
I dont want to say anything look my rating and estimate howmuch i satisfied from there service and speen of network they just say 100mb but it is not true
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Le4 7gh Virgin Media  
Total rubbish.i keep phoning to complain but the keep saying to reset the router.and there is nothing else they can do.i have phoned around 15 times this year and I still have the same problem of very very slow WiFi speeds.it takes around 20mins to load a YouTube video.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HARROW Virgin Media  
They rewarded me for being a good customer by increasing my charges to 15%. When I rang to see what could be done about this I was offered a different package which was 30% higher!!

They just dont get it and totally fail to engage with genuine concerns about the hugh price hikes which ar eway in excess of inflation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Brighton Virgin Media  
Worst customer service I have ever received from any company. They denied I had cancelled my TV and continued to charge me. I even paid the cancellation fee. Every month my bill included the TV and every month I phoned. After 6 months I left paying everything except the TV. Now they have sent a debt company after me for the money I DIDN'T OWE. Stay away from them unreasonable unreliable and incompetent company.
Glasgow Virgin Media  
We had so many issues with our connection, the engineer came to our house 5 or 6 times in the first few weeks. They eventually gave up, so I asked to cancel my contract. I was told there would be a £200 penalty for leaving early. The connection stabilised eventually to we left it. However, they have now put my prices up with no warning and have refused my request to cancel the contract again. Therefore, I am now going to have to waste my time making a formal complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Bath Virgin Media  
They only get one star as that's the minimum you can give. I would give them zero if possible.
I have never dealt with such an incompetent company. I requested that my package be reduced both in writing and by telephone yet it took three months before I was told it had been actioned. What a surprise when the following month nothing had changed and they were still billing at the higher rate despite telling me I would receive a refund. Finally moved my account to another supplier and the incompetent staff at Virgin Media are still billing me (now at the reduced rate) although I am not even connected to them.
Also spent three years contacting them regularly to get access to my online account. Didn't actually get anywhere with them and never managed to have access to my account
In addition the broadband speed which was supposed to be 100Mb was only 38Mb yet my new supplier managed 42Mb on a 40Mb service.
Take my advice and avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Worcestershire Virgin Media  
The internet connection itself is OK. I really have very moderate needs for internet. I think internet speed is lower than advertised, but I am fine.
But recently Virgin Media disconnected me due to their internal system error out of blue. After about 1 hour of communication on the phone I finally found out that there was an error on their side and I was disconnected. I was informed that reconnection would happen somewhere on Wednesday. This is 72 hours, but in working days. Since it happened on Saturday, I am now experiencing 5 days without internet. We work from home, so the work is partially blocked now. And, come on, it is 21 century (probably?), why would reconnection take so long? In a well-organized company it should be a click of a button! Especially taking into consideration that it is absolutely not my fault. This is not reliable at all! And I got no excuse from the personnel! As if it is something normal! I have chosen Virgin Media and payed more, since I wanted better reliability, but it has not proven to be reliable.
Also, they have absolutely no idea about customer loyalty. After my first year they offered same tariff, but with increased price!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Virgin Media  
The worse ever broadband provider ! Charging me for second tv box when I actually have only one TV at home , how t hell will use 2 tv box with 1 TV , absolutely ridiculous!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Virgin Media  
Definitely the worst internet provider I have ever had. In 1 year my internet has stoped around 75/125 times and had no service for over 5 werks. My contact has run out and I will never go back even if it's £5pm . Do not sing up to this dreadful company. The help line is in India. Very hard to understand and no real help us giving. It's a nightmare trying to get any sort of refunds.
AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
Terrible company, greedy, only after money. Constantly pester you to get you to keep upgrading. Demand money of you that you don’t even owe them! Always putting prices up. Very expensive. Will NEVER use Virgin again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicester Virgin Media  
I was with Virgin for years. They just kept hiking the price. When I complained they argued with me about "costs going up" and offered nothing. The last increase was the final straw: up to £44/mo for vanilla broadband.

I wondered if I really needed it, so tried tethering to my 4G phone. I discovered it really wasn't necessary atall. Streaming, printing, etc all fine over my 4G phone. I may need to pay an extra £2/month for usage, but that's all.

When I called to quit they offered a 50% discount. That confirmed to me that they didn't need to charge £44 atall and that they were just seeing what they could get away with and for years I've been over-paying.

The conversation reminded me of all those I've had over the years with Virgin commercial staff (technical are fine): if they think they can sell you anything they are cocky and pushy, when they realise they can't they are sullen and unhelpful.

So if you want a provider who will keep increasing their prices on you until you threaten to leave, then these would seem to be the perfect guys.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Virgin Media  
I have been with Virgin only for approximately 3 weeks. The internet only reaches one room, the room with the router. It has been impossible to contact Virgin's customer service, when I call them I get put on a queue and then the phone call cuts off after 15mins of waiting. After two weeks of trying, I finally managed to get hold of someone through their chat. Turns out they can't offer a free solution. I would have to pay for a booster which is charged monthly to get internet in more than one room. The flat I live in is small, so this is a really unpleasant surprise. I would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
Virgin media' service in general is quite simply appalling.

1. Customer service.

I have contacted Virgin media a few times since having their broadband installed at home.

On each occasion they have been difficult to get through to the correct department they have had a lack of understanding and a lack of general care.

It genuinely feels like virgin employ people straight off the street who couldn't care less about customers.

2. Billing

I have no idea what kind of system Virgin run on but it's heavily flawed and completely ridiculous.

After a separation from my wife she took the phone number and moved it to another provider.
Because I had removed the phone from the service my bill changed from £45 per month to £67. Where is the logic in that?

I then cancelled the service all together and my final bill was over £100 instead of £40/50.
I then had a message to contact virgin where they told me they had made an error with the billing and would recalculate it while I was on the phone. They reduced the bill from over £100 to £36.
I honestly believe if I had not called I would have still had an incorrect final bill.

3. Complaints

A complete joke.

2 complaints raised and NO responses.

4. Fastest internet!

No! It's not, it has loads of crappy latency and fluctuates so much. I have found Plusnet VDSL more responsive and more reliable.
With virgin I had to reboot the router at least once a week.

Conclusion:

Virgin media are another large company who only care about money and not the people or the product.
Their call centres primarily consist of people who do not understand English as their first language.

Their prices are ridiculous and billing systems are pathetic.

If your reading this and consider virgin as a provider, don't waste your money on supporting this abysmal company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle Virgin Media  
Absolutely shocking service, such a scam! £40 a month we paid and the wifi cut off every couple of hours, couldn't even use it... then £98 to cancel for wifi we already couldn't use?! ABSOLUTE JOKE!! AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
plymouth Virgin Media  
Recently switched over from Zen on my kids wishes but since moving over we have been facing difficulties with broad reliability and inconsistent replies relating to virgin internet status.
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Ilford Virgin Media  
Complete rip off. We have been with Virgin since past 6 years. No problem what so ever till 5.5 years. Since last 6 months sudden price jump to more than double without any written notice. And now on termination they hike the price again so in short they don't care about existing customer.
Worst thing is, the price is more for just broadband as compare to broadband with phone and tv. What a cheeky way to sell everything even though nobody uses telephone line these days
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
london Virgin Media  
Cant believe how I have been treated by Virgin Media. Sales person lied to me about the contacting my old provider to transfer over. Engineer could not connect me. And to fix their error it is going to take a further 2 weeks. Wasnt even told about the new date. Customer support and are really unhelpful. Would not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hungerford Virgin Media  
absolutely rubbish, so many hidden costs, built on lies and absolute scammers. speed would often crash out, and constantly harassed with phone calls and letters. talktalk much better
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Virgin Media  
Absolute joke, literally nothing went wrong. Called in to cancel but they didn't log it so they charged me for an extra 2 months, when I told them I had left the property and couldn't return the equipment they charged me for that too.

I advise anyone to actively avoid Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford Virgin Media  
I was expecting installation on the 16th of September. On the 15th, they called me to tell me they would need to pospone to the 3rd of October. Today, 2nd of October, they have sent me an email to tell me they are not coming until the 16th of October. In the meantime, I have not only lost one month, but I have also spent a lot of money using my mobile phone data to be able able to work on my laptop. WORST SERVICE I HAVE EVER EXPERIENCED
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fulham Virgin Media  
Customer service is horrible. We rang in twice to cancel our contract 2 months ago when our contract ended. However, they failed to cancel the contract and we were left with a sum of money to pay in order to cancel it. They did not acknowledge that it was their fault and forced us to pay for their mistake. Never again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Virgin Media  
Terrible customer service. Minimum 3 call attempts and 90 mins plus to get anything done. They'll try everything they can to scam more money from you. The customer service team is based in India so it becomes extremely challenging to complete what you set out to do when calling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Clapham Common, London Virgin Media  
Virgin Media cut off my broadband following a confusion about the addresses in my block of flats without my permission and have been unable to reconnect in 10 days despite numerous telephone calls and explanations. They are unable to give me a timescale and I have been misled repeatedly by a member of their sales team about their intentions.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Edinburgh Virgin Media  
Virgin claim to provide fast broadband, not fast (or reasonable)
service!

I feel my recent experience with Virgin Media does not even deserve 1 star.

Background
I wanted to save some money, so I contacted Virgin Media to find out what was the best price they could offer me. They were advertising a great deal for new customers. I had been with Virgin for 10 years and was told that new customer offer was only available once per household. Despite me telling Virgin Media that I was unemployed and was looking for ways to reduce my monthly outgoings, I was twice offered a new deal that would be more than I was already paying. A clear indication that they were not listening to me. I re-requested that they give me their best deal. The ‘best’ they could do was nearly double the new customer offer I mentioned earlier. I declined their offers and said I would be looking for an alternative provider. I was out of contract and was free to leave.

‘Good’ Deals
I did some research and found what looked like a fairly good deal with Plusnet. Contacted Plusnet, I accepted their deal and agreed an installation date. I called Virgin Media back to confirm that I wanted to leave. After trying again to sell me a new ‘better’ deal and then realising they couldn’t come close to the price from Plusnet. I told them I wanted my phone number transferred to the new service provider and a member of the Virgin Media team talked me through the service termination and phone number export process. I agreed to their ‘minimum 30-day’ termination clause, making my last day with Virgin Media day 13 September. I was told by Virgin Media that only live phone numbers can be exported, so they would leave my phone service as active until after the export had completed. The other services (TV and broadband) would be set to end on 13 September as agreed.

I new service was due to go live with Plusnet on 11 September, so this date seemed to provide a good overlap, in case there were any hiccups.

Hiccups
On 29 August, my broadband and TV service stopped working. I called Virgin Media to ask for help. I was told that my service was terminated ‘as agreed’, when Plusnet issues the phone number export request on 29 August. I said that was not what I agreed and was told, but Virgin insisted that there was nothing they could do to turn my TV and broadband services back on until the previously agreed date of 13 September. Virgin suggested I ask Plusnet if they could bring the installation date forward. I called Plusnet and was told they could not move the date forward, as there were not free slots before 11 September. I called Virgin back and spoke to a more friendly individual, who did some research and said she could request a reconnection, she would need to fill in some forms and it would take up to 72 hours.

72 Hours
Can and went, still not service, another called to Virgin Media, another unhelpful team member. The only option to get the service back is to if I “cancel the export and revert back to Virgin Media” as my service provider. If I do that, I get my service back in around 3 days, but I will lose my phone number, forever. I decide not to do this and the issue to be escalated. “It won’t help” to escalate my issue I’m told by the Virgin Media team member. I ask to speak with her supervisor. No that can’t be done either. I ask for a formal complaint to be raised. In a later phone call, I am told that a Virgin Media team member in the ‘Export team’ made the mistake that caused my service to be terminated 14 days earlier than agreed.

No response
Still heard nothing about anything except a few curt, apparently automated, emails telling me to send back their equipment or I will be charged. I sent back all their equipment 13 days prior to the most recent demanding email, so I call Virgin Media again, to be told “we know the equipment is on its way”, but the system takes 10 working days to notify them of this. I suggest they should change the tone of their emails if the biggest delay in the process is caused by their internal system communication. I was treated like it was my fault that a Virgin Media internal system takes 10 days to notify another Virgin Media team. And Virgin Media isn’t responsible if an automated email causes upset. If an email sent by Virgin Media to a Virgin Media customer causes upset, whose fault it then? It must be my fault; I mean I am the customer. Based on my previous experience this should have been obvious, my mistake.

45 Days
Moving on to more pleasant things then, the Virgin Media team member I’m speaking with tells me my refund cheque with me mailed to me within the next 45 days. I ask for clarification, “Did you say 4 to 5 days?” The reply was a definite “No, 45 days”. Forty-five days to send me a refund cheque. What The ****? They have to be kidding me, right? No, it turns out I’m silly for thinking otherwise. Apparently, 45 days is normal and acceptable.

The only thing
The only thing that takes longer than the time Virgin Media take to respond to complaints is how long it will take them to send a refund! This is not actually true, as I haven’t received any communication from Virgin Media about my complaint yet, so don’t know how long I will have to wait for that, but I won’t be at all surprised if it’s longer than 45 days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Oxfordshire Virgin Media  
my internet drops out most days and I need to reset the router. customer service is the worst I have ever known and my speed is around 10% of the advertised spree most of the time. its socking bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Norwich Virgin Media  
Appalling company. Avoid at all costs. They are impossible to contact if you want to sort anything out. I've tried multiple means over several weeks now and you just never get through. Broadband speed is ok but goes up and down a lot. Would never recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Oxford Virgin Media  
Good product technically but they incorrectly overcharge you r direct debit for items /services you don't use and it is next to impossible to get a refund or find anyone sensible to talk to in customer service as it is all robots and overseas call centers and to add insult to injury they charge you 16p/minute on an 03 number to tell them they are taking money from you they are not entitled to!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Oxford Virgin Media  
Good product technically but they incorrectly overcharge you r direct debit for items /services you don't use and it is next to impossible to get a refund or find anyone sensible to talk to in customer service as it is all robots and overseas call centers
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Oxford Virgin Media  
Cancelled my Virgin Media subscription nearly after 15 years and moved to TalkTalk For £20/month for internet And landline after having bills for £60 plus a month for internet and Talk Weekends only Landline
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Manchester Virgin Media  
The worst worst worst company I've ever known. increasing their price every year and quiet high without even notifying you but they say they did. (LIE)
I would not recommend this thieve company to anyone.
both mobile and broadband. I already changed a few peoples mind about joining this company and i will keep doing it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
london Virgin Media  
I will do everything in my power never to use Virgin services in the future. I entered into a business contract with them and not only was the reliability of the broadband poor, with frequent service disruption, but as a company they seem only interested in taking you for every penny they can get. We had to move premises due to our office closing its doors with 1 year remaining on the contract. We were told we could easily switch to another location. What they didn't tell us was that everytime you change any detail on the contract there is no option but to automatically renew for another 24 months. So I cancelled the contract and lost over £500. Steer well clear of Virgin would be my advice. Disappointed that such a big player in the market operates in such an inflexible, myopic fashion and treats its customers as nothing more than a resource to drain.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol Virgin Media  
Very very arrogant and non cooperative customer service. They want more and more customers but there is nothing to offer to retain the loyal customers. The person on phone would conveniently lead you to cancellation team. This exactly happened with me that the lady on phone suggested me to leave the company and said there is nothing that she can do. Upon my consistent reminders that there is an offer on your website but she kept on yelling that its for new customers so if are an old customer, GO TO HELL...and Leave Virginmedia. Most importantly the people on customer service lines are not for help and if there is any company with a reliable broadband, I would be more than happy to leave Virginmedia for. This is such a disrespectful attitude towards old loyal customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Virgin Media  
The worst broadband I have ever signed up for in my whole time of having WiFi.. you pay over a hundred pound for the tv to buffer we don’t even use the land lines because we have our own mobiles... the WiFi is a load of ******** every 5 minutes when I go on if it crashes when I go play on a console or something as my game needs online it did connects every single game... £70 game and can’t even ******* play it... defiantly ending this ball **** contract in November... BT FIBRE OPTIC PEOPLE !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Virgin Media  
Terrible, terrible support - minimum 1hr on the phone to get anything done.

Reliability of service pretty poor too. Due to crap design, if someone doesn't terminate their cable properly in the street, half the other houses get knocked out.

Speed is good when it works. They are cheap for a reason.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Cambridge Virgin Media  
Awful. 5 weeks, two installations cancelled the day before they were due to happen, terrible customer service, and a 'free' dongle that it turned out I'd need to pay for AND take another contract out for (which would have meant a second credit check). I've cancelled. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Virgin Media  
I have been with virgin for over 10 years. Their service has become bad to worse and their call centre staff both uk and abroad are appalling. They have no loyalty for existing customers and you never get the speed you pay for.

I have been getting issues on my broadband and kept calling the technical line who keep telling me everything is ok and reset from their end. This has been going on for over a year. I have been on a role on contract and asked for a better deal, they just turned round and said they can’t offer me anything?

That was the last straw I shopped around and found a better deal with talk talk. Phoned up to disconnect the rep from abroad didn’t want to hear why I was leaving and passed me over to disconnection team in the uk and she wasn’t interested about the reason either and did not even attempt to ask me to stay. Which in my view is disgusting customer service considering I have been loyal to them.

I am happy and relieved to be leaving virgin media.

They are horrible company that don’t know how to look after their customers once they signed you up.

There are so many other companies which will provide a excellent customer service and be happy to take your business.

Avoid

I am a genuine customer and can verify my details if approached by virgin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East London Virgin Media  

Loading...

  • 3170 reviews, showing page 1 of 80, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk