Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2698 customer ratings since 2021-08-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful service. Customer service is appalling and rude.
  • Reviewer
    Location
    Halifax
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Trying to use their online services are about as much use as a chocolate fire guard. They never recognise usernames and passwords then force you to change them and still don't bloody work I will be changing back to sky in 12months now who aren't great either but slightly better
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Comments
    Absolutely the worst company ever, been waiting for installation since September and whenever I call to get an update they just read out a script. Stay away from them!!!
  • Reviewer
    Location
    Southampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay far away from Virgin. Second time this year we are completely without WiFi, which is seriously affecting me as a uni student with exams in a month. No one out to fix it for four days, affecting assignment uploads and access to online university information.
  • Reviewer
    Location
    Bournemouth, UK BH1 2LH
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst network and customer service
  • Reviewer
    Location
    Bournemouth, UK BH1 2LH
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Broadband service they always have area outage and service interruption. Because of them I lost 3-4 days work every month. They don't send technician to your home, as there is an area outage. When I try to cancel the contract cancellation team asks you How many times engineer visited your Home (at least three times a month an engineer has to visit before cancellation). But they wont send engineer to your home that easily. technical team and customer relationship team don't interacts - they ask customer to coordinate with two teams. Overall its worst network and customer service.
  • Reviewer
    Location
    Staines
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Terrible customer support but i am happy with the broadband speed.
  • Reviewer
    Location
    Stoke-on-Trent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely poor service, been without Internet for 3 days and they refuse to do anything for another 5 days. 7 days without Internet these is like 7 days without electricity or gas. I'm unable to work.
  • Reviewer
    Location
    Leatherhead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful, shocking, no customer service and rinse you of all value
  • Reviewer
    Location
    Newtownabbey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with them 25 years since dial up days. Broadband fine. then they made an error and disconnected my services. When contacted them got the runaround for 4 days. Can only contact by Whatsapp or a Premium number. They do not answer Whatsapp immediatley. conversations lasted for over 11 hours over 3 days still not reconnected. Got fed up and told them not to bother reconnecting. Was promised and lied to for days. Transferred to seven different advisors in 43 minutes. None did anything. Useless
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No Internet for 11 days.
    In the meantime, I am forced to use the data on my phone and am over-consuming. Virgin refuses to refund me or give me extra time.
    I've just spent 2 and a half hours with the different virgin "customer service expert" who pass the buck and disconnect, leaving me with their useless bot.
    Pathetic and useless.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Not directly broadband issue but since most contracts are dealt with as a package...Just putting this on here in hope it stops others suffering the same. My father has just had to move into a home due to terminal cancer, so my sister rang virgin media to have the phone contract for the family home changed into my mums name, they said that wouldnt be a problem but maybe at same time it was best to update the contract to a new version with a better deal. At this point nothing was ever detailed about any break in service. But then disaster strikes the landline is cut off and an along with that an emergency pull cord system that my mother needs due to severe ill health and disability is no longer active and when you ring up and spend an hour and a half explaining you are still told youll have to wait another 5 days at which point they might get you back online. Totally disgraceful company. So people please be aware they dont tell you the consequences of changing contracts
  • Reviewer
    Location
    Chiswick
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst and unfair company ever. I just want to walk away as soon as possible. Who is thinking to sign please dont. Setting up wrong contracts, sending wrong bills and when you call then to seek help no one even helping you, i even having issues to cancel contract. Manager Sarah lie that will call in 2 hours and never call been recieved, assistants as Mia, Trisia and many others unprofessional, unexperienced. Extremely dissapointed.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service is just awful, they charge an extortion every month and the wifi just randomly disconnects throughout the day.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Virgin Media
    Date
    Comments
    Worst company ever, took over 2 months to install Broadband then I gave up as they keep changing the install date. Waste of time and money stay well away
  • Reviewer
    Location
    Hambledon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    9 months to cancel a Virgin line and no refund
    It took 9 months and CEDR to cancel my contract with Virgin who paid £250 compensation but refused to refund the 9 months of charges: -
    I had a land line with Virgin Media for many years but moved 6/1/21 to an area that Virgin did nor service so wanted to cancel my service. I tried to do this using the online system but it did not support cancellation. I tried using the online chat function but they kept me waiting until I lost the will to live. I emailed Virgin who insisted that I phone their retention team. I tried to phone the retention team and sat in a phone queue until my patience was exhausted. I lodged a complaint through the Virgin Complaints process and asked to be contacted by email. Virgin phoned me while I was driving and left a message asking me to call them. I tried and sat in another phone queue for a while. I kept emailing with no success so took the case to CEDR (meanwhile, Virgin were still debiting the monthly bills for as service that I was not receiving). I received an offer from Virgin as follows:- "£250.00 compensation, as a gesture of goodwill....Cancel your services free of charge. Once again, please accept my apologies for the inconvenience caused as a result of the delay in cancelling your services". It was now 29/7/21 so I reluctantly accepted expecting the money to be credited to my account. Nothing happened so I followed up and Virgin told me that it was company policy to only offer refunds by cheque. I eventually received a cheque for £250 but Virgin were still debiting my account £25.85 per month. I received approximately 10 calls from the Virgin Retention team asking if there was anything they could do to retain my business. My account was cancelled in Sept but my money was not refunded and Virgin does not accept complaints from cancelled accounts so I went back to CEDR and raised a further complaint. Virgin challenged this under CEDR terms and conditions saying that a complaint cannot be accepted if it relates to a previous complaint. I responded saying that Virgin had failed to properly deal with the previous complaint but CEDR upheld Virgin's position. I shall also be lodging a complaint against CEDR.
  • Reviewer
    Location
    Ipswich
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Very unreliable service. Broadband drops out most days, sometimes for minures, other times for hours.
    Virgin blame you, but cannot explain wht it starts to work again without you doing anything.
    Customer service is useless, and the information on the website is bogus.
  • Reviewer
    Location
    Cumbernauld
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Home move scheduled for the 1st of October. Changed to the 17th of November by them. Pit dug at the front of my drive, 17th came and went as they cancelled the install. Now the 24th and still have the pit at the front of my garage with no end in sight.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Internet provider on the planet, not deserving of any stars only have them one because zero isn't available. Constantly goes down, customer service are poor, very very poor overpriced product, my advice is avoid at all costs
  • Reviewer
    Location
    Luton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst customer service, I was without internet for more than 3 months before I switched to another company. The staff from Virgin media used to say they are fixing soon everyday when I realised it they didn’t care about me and my family without broadband. They didn’t even bother to give an alternative to the broadband loss we had. Everyday they used to say something new but but didn’t fulfill their promises. Customer is really appalling, never resolving anything, 6-7 months on and still they haven’t paid my compensation.
  • Reviewer
    Location
    Caterham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have found that VM is very good when all is working well but if anything needs to be fixed / sorted I have to agree with all the reviews I have read on this site that their customer service is terrible.

    My VM email has been down for the last few days and VM won't speak to me because my husband's name is the account holder. They won't allow 2 names to be on the account (unlike other utilities) and I can only be a "3rd Party" on it.

    It's funny how they were happy to deal solely with me multiple times last week in order to negotiate a new 18-month contract, but today when my "Mailbox is Unavailable" their systems will only allow the "Account Holder" to give the security details.

    So I am responsible enough to set up and pay the next 18-month contract but not old enough to be told why I have an email problem.

    One tip I was given years ago which still seems to work - only call them in the mornings so you get somebody Scottish. I made the mistake on calling this evening and going around and around in circles and ending up screaming at the phone.

    I am now looking at competitors.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Total garbage. The router reaches about five in in any direction, beyond that you’ll need an extender and virgin knows this and has done ready to sell to you. Up close the speed Is good….But it constantly drops out and gets stuck loading web pages. Customer service is typically atrocious, they will simply avoid you and cut you off. Knowingly taking money for such purposefully abysmal service is verging on plain evil. Avoid.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been having intermittent wifi for around 7 months now and nothing has been done by Virgin to fix it. Each time I try and call them, I get the same answers “Have you tried rebooting your router?”. 2 engineers came and did nothing useful. Virgin are aware of the issue as there is an automated message saying that there is a wifi issue in my area, however when getting through to a person on the phone, they seem completely unaware of any faults. In addition, sometimes when I call they say it will be resolved by a certain date, however this date then rolls over to another date in the future and Virgin act like these issues are completely different when the intermittent connection has been the exact same the whole time. Avoid Virgin Media if you can.
  • Reviewer
    Location
    Beddau, Pontypridd
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    -100, after virgin came around installing new cables and convinced us their network was the best we changed over from talk talk. i wish we never bothered, absolute crap, keeps dropping out, rubbish .
  • Reviewer
    Location
    Grimsby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Absolutely rubbish customer service. My husband was told visit by engineer would be Thursday, we waited in all day and cancelled appointments but no engineer arrived.We contracted customer service and was told Saturday was the arranged day not Thursday. The operator was very unpleasant when my husband told her we had been given Thursday for appointment. The staff should get their facts right AND NOT BLAME THE CUSTOMER SO NBNBNBNB RUBBISH CUSTOMER SERVICE STAFF!!!!!!
  • Reviewer
    Location
    Emsworth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having for over 2 years complained to virgin media about my internet dropping out tonight was last straw when bidding on ebay my internet dropped out at last minute in bidding really unhappy but will complain tomorrow and be told wait in for half a day for poorly educated engineer which I question his ability to sort problem.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've always had issues with Virgin. Their broadband is OK, but whenever there are issues (and there are regularly) their customer service is the worst in the biz.
    I moved house, and was assured my contract could carry over. It did not.
    They gave me a new contract paying significantly more. I've continued to pay the wrong fee, because otherwise, my credit rating would be affected. I've been trying to get the bill adjusted for months. Waiting hours on the phone, on the 'Chat'. When I finally get someone, can barely understand them and they invariably never actually make any changes, despite promises to do so.
    Stay away from Virgin...
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Comments
    Absolute garbage. WiFi is intermittent at the best of times, you do NOT receive the advertised download/upload speeds and then have to deal with poor custmomer service on top of it all. Please avoid.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The worst company EVER!!!
    I'd give zero stars if I could. The service I received was shocking absolutely atrocious, we moved houses over the weekend and planned it accordingly to ensure that we have our broadband services moved as quick as possible to ensure that we can continue working from home ASAP. I did my part of the job by contacting them and making them aware of everything, it all seemed great moved into our new home and then comes Monday the day the engineer is supposed to come to get it all started for us. The time slot I was allocated was between 8:00 to 13:00, we waited, waited and waited no one turns up, no msg/call nothing I call virgin Media up and then I'm told well the engineer couldn't find parking space near your location, so he decided he couldn't do the job and left. But, I insisted I wasn't contacted at all and I they would have then I had a free parking spot that I would have let him use, then comes all the shocking couldn't care less attitude from this global brand. They say the earliest we can reschedule is the 12th of November, I let them know I wasn't having it and that we needed to get back online ASAP or we wouldn't get paid..! She said she'll see what she can do, then comes back and says that they can reschedule an engineer to come back to our place at 21:22 on 01.11.2021 I was like that's fine but it the engineer doesn't turn up then we'd like to cancel as Virgin has screwed us over! So, agent 1 (girl) said she'll transfer me over to another agent to get that looked into and there I spoke to Dean (Agent 2), he also confirmed that the engineer will come back at 21:22 and apologized for the inconvenience and stuff and I said I'd like to log it as an official complaint. He said he was unable to log it as he didn't have system access, he confirmed he input all the notes and reiterated it to me and said he'd transfer me to another agent to log my complaint and then he transferred me over to Adam (Agent 3), who said he couldn't see anything and wasn't to sure why I was transferred to him as well, he also proceeded to say that he can't log my complaint and transferred me to Tony (Agent 4) who said he'll look into it went about doing his job placing me on hold 5 times only to comeback and say no engineer will turn up today and the earliest availability was 15.11.2021 that's 2 weeks without pay due to the incompetency of these bozos! I lost it and had a go at him and said let me speak to a manager, he kept insisting there's no manager and transferred me directly to another agent, Chloe (Agent 5) and she insisted I do my DPA checks as she didn't know anything about why I was put through to her, so u went ahead explained everything and said I need to work from home, so broadband is essential in the midst of this she had the audacity to ask me, can't you work from the office - I mean how could she? I live in a family that has vulnerable people, so due to their error I should risk my family's and my life, she was totally unhelpful and said she couldn't log my complaint either and that no manager will take the call.

    Now, I'm left with no broadband unable to work, rent to pay, no wages for two weeks and all I'm asking is if virgin weren't able to comply with their end of the delay then I should be allowed to cancel the contract without being penalised and move onto a company that values their customers. I tried to do the right thing and allow Virgin to rectify the issue, but since I'm unable to log a complaint despite being on the call for 2 hours 30 mins plus. I will proceed to the FOS, luckily I have recorded all the calls as I had a feeling I'd just get passed around from pillar to post!
  • Reviewer
    Location
    Castleford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    This company has treated us the worst of any company we have been involved with customer service shocking they can't get bills right every bill has been seriously incorrect and and there's no end to there confusion of sorting anything out,absolutely the worst.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    WiFi frequently down, several times a day for varying periods. Occasionally have trouble-free times. Customer service is difficult to get hold of, takes forever and the recorded messages are irritatingly unhelpful. Have had to spend money I can’t afford on mobile data. Been with them many years and they get worse.
  • Reviewer
    Location
    Great dunmow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Warning.do not go near this Internet provider.they are a scam.
    There customer service is pathetic at best. stay away from them, you will only get grief.
  • Reviewer
    Location
    great bookham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    have been waiting 7 months to be connected everytime i phone up they put the phone down on me they cant even be bothered to send me a deadlock letter totally incompetent rude idiots
  • Reviewer
    Location
    West Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Virgin's email system is a complete joke, for the second time this month it has gone down. The last time is was down for over a week and it took 9 calls to about 26 different people before it was fixed.
    Now its gone down again and quite honestly I'm not prepared to go through it again so I'm quitting them, they're not worth the stress of trying to get the service that you pay for.
  • Reviewer
    Location
    Keighley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    I've been a loyal customer of Virgin Media for over 15 years, but having recently moved house I had to cancel my contract with them (as they could not provide a service at my new property). To my dismay, this cancellation cost me £236, I would estimate that I have paid VM over £10,000 in the years I was with them, needless to say I won't touch another VM product ever again
  • Reviewer
    Location
    Nn83ry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keeps disconnecting. Good speed but that's not the issue. Just keeps going off.Unreliable
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY!! Wow, I wish I had seen these reviews before I signed up to Virgin Media. It's true that they offer you a great deal to start with then they almost double it once your contract ends without informing you.
    I just spoke to the rudest representative ever. All I wanted to do was to disconnect my line and she literally refused to take "I'm no longer interested in your service" for an answer. I tried to be reasonable with her, but when I realised that she was either set up to intentionally frustrate me, or she was a hopelessly rude person, I just hung up and called back to speak with another rep. And she even blatantly said to me she doesn't care if I leave a negative review.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Awful service from the start,WiFi,speed always having issues,still living of awards they got 4 years ago,and customer service isn't the best especially when you can't here them as the wifi/broadband is rubbish,can't wait to get out of this contract
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For a whole week now Virgin Internet has been intermittent and drops for hours each day, Virgin deny any issues in the area N15 London and say its my hardware (router/modem/box) and book an engineer, within the hour they send a text saying engineer booked on hold and we are trying to fix the issue then cancell the engineer booked. The next day same problem and the next and the next a whole week now with extremely poor and no Internet. I been informed now by my mobile phone provider that I have spent £15 on calling Virgin media, extremely bad customer services, extremely bad broadband provider I have been a loyal customer with Virgin but when my contract ends I will seek a new provider. And please Virgin dont send me a bot generated response as that makes you look even worse.
    And there we go a bot reply from Virgin
    And yes Virgin your so called useful app and expensive recorded message all state NO ISSUES KNOWN yet your wattsapp agent confirms existing issues in the area?
  • Reviewer
    Location
    New milton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We attempted to change to virgin, due to our last provider having rubbish customer service, and virgin were offering a lot faster speeds of Internet. We were told that this new Internet would be hooked up within a week. 4 days later they told us there had been a delay, it would now be done in the next two weeks. A week and a half later with no news we called to get an update, the person we spoke to in customer service was very nice and GUARENTEED that it would be done by the end of the week. The next day we got a call saying that it would not be done by the end of the week and would be done in the next two weeks. Now by this point our old provider was going to be ending in a few days, so we asked if they could provide a Internet dongle, so that we could have Internet, as it was needed for work ect, and it was their fault we didn't have Internet. They then replied saying that unless you had been without Internet for 8 weeks they would not provide it (which is rediculus, who can live without Internet in the modern world!). Finally after many calls over the next few days, we managed to get them to send us the dongle, but not before we got the news that we may not get our WiFi for another 6-10 weeks...
    Fine we can live with a dingle for a few weeks (stretching a few). They then gave us a new date for installation 8 weeks later, for after the 10 week mark, we didn't complain as we finally had an install date. Then today, 4 days before that date, they tell us its delayed another two weeks. This is beyond rediculus and we will be calling tomorrow to see how they can compensate for how much they have been screwing with us.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.