Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Overall Customer Ratings for Virgin Media

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 183369 customer ratings since 2009-04-06 (Show recent ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst service ever. I order a broadband and not satisfy with the service. I want to cancel it. It turns to nightmare. The dont take the call for moer that 40 minutes. After they pick up, They just transfer you from one person to another.
    Finally, when you get to the relevant department, immediately you tell them that you want to cancel, they just hang up on you.
  • Reviewer
    Location
    Stevenage
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    The broadband is great…when it’s working. Constantly drops out or will be connected with “no internet available”
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Without writing an assay, the company has adopted a system which gets their employees to do and say anything to get your business. I’ve been promised packages and performance which have not materialised. When you try to contact them, they promise to look into it and get back (never do) This company and its operation needs looking at by trading standards.
  • Reviewer
    Location
    East Grinstead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Worst customer experience with a BB provider!!!
    The only reason I gave it a one star is due to the fact that -100 is not available!
    I ordered Virgin broadband on 20/04 with initial installation on 22/05 which I had to change to 20/06. Virgin did not instal the service on 20/06, instead rescheduled the instal to 01/07 and again failed to install the services on 01/07 without any communication or warning. I contacted Virgin numerous times asking for help as my Broadband contract expired on 30/06 and had no help offered so we purchased a dongle as we both work from home. I worked from friends' places and my wife worked off the dongle. I contacted them numerous times to speak to a senior manager and lodge a complaint with no success. As a consequence, I contacted EE on 04/07following my struggle of two months with Virgin and had every date met from kit delivery to BB installation. So in less then 12 days from the order I had a service provide which Virgin was uncapable of delivering in two months+. After the failed installation on 01/07. I contacted virgin numerous times and was given the 4th for cable instal with service activation to follow which was then pushed out to 08/07, then on the 8th, since nobody turned up I was given no further dates, just a plain statement that it will happen before 18/07 as the service will be activated on 18/07. Coincidentally a team turned up today to install the cable to the property, but I have today 14/07 cancelled the installation as I have lost confidence in their customer service, do not want to have the continued stress and uncertainty. This situation caused us a great amount of stress and financial loss. The worst experience I had with a service provider, and that says a lot as I used to deal with TalkTalk in 2009.
  • Reviewer
    Location
    BRISTOL
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I'm absolutely appalled with Virgin. We've been a long standing customer of over 20 years. They've made the odd mistake, which I'm happy to notch up as experience and move on as it's been resolved. However they've made a massive mistake on our new contract and we're paying £60 a month more for the same service, which wasn't what we discussed and supposedly they can't find the details of the conversation we had and said my wife was 'LYING' over the phone! How dare they! If it wasn't for the fact the contract is in my wifes name, I'd be severing immediately. Quite rightly my wife is trying to get the situation sorted, but one thing is for sure I would never recommend them ever again. Shockingly bad customer service and can wait to get rid of them.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When we moved into our house, we were told virgin was preinstalled. Ordered super fast fibre. We moved in. The box was due to arrive the next day. Received confirmation it would. It didn't. They cancelled our account for no reason whatsoever. Set up a new one.

    Box arrived a week later. Wouldn't boot up. 1 week wait for an engineer. Engineer came, said there was a problem with the line. 2 week wait for another engineer. They arrived yesterday. Couldn't sort it. Now have to wait for another 2 weeks for another engineer.

    Throughout, we have raised complaints and been promised callbacks. We've received nothing.
  • Reviewer
    Location
    01
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    very bad signal and customer service very bad I don like virgin .
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Comments
    I paid all the bills on time. When I was trying to move the service from my old home to a new home I requested a technician but they didn't agree and they asked me to install it at the new address myself.
    Submitted a request on Saturday to disconnect the service on Monday (at the old address) and activate it at the new address. They were supposed to disconnect at 12 pm (my request was) but they disconnected at 12 am. Called them and they were very rude.

    Supposed to be back ON at the new address at 8 am but has not been activated till now. Called 6 times and went through many security questions but still not fixed yet. Very bad customer service and rude agents but they sent me an estimated bill for 71 GBP at the new address. They don't even know how to pull my account with my account number. Worst experience. Avoid this provider at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying a good amount of money for internet but it doesn’t work. Slow, regularly down. Engineers are always working on it and it is never fixed. The worst internet service I have ever used. Appalling. I will never use them again.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Been a loyal customer for almost 30 years, last few have kept getting large bills and having to fight to get them reduced. Went from £22 to £83. This year enough is enough so cancelled keep getting calls to say they can reduce it but want to reduce package which is basically one up from free view. The calls quote lots of facts and figures mostly difficult to understand asked them to put it in writing and they say they can’t put try to pressure me into signing a contract. Rubbish service, rubbish at returning calls would never use again. Avoid at all costs.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Avoid this company like a plague. They lie to you to get you business and then ignore you when you find out the truth. These are con artist that are allowed to get away with it because they are a big company
  • Reviewer
    Location
    Brentford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    That was the most fraudulent and the most disgusting service I have ever experienced all my life. Do not sign up a contract with these demons. Do not sign anything!!! You will regret it. Every single thing they say is a lie.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I have taken my last contact been promised speed about 100 mb/s. Was very good but last two months sometimes my speed is 30 mb/s, sometimes nothing at all. So have said want to leave. The answer was to pay £268 because contract . If you have got contract, think it’s two way street not just for costumer. Very disappointed
  • Reviewer
    Location
    Sunderland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the worst company to deal with. Ongoing issue for over 3 weeks, promised phone calls etc etc to rectify issue but another lie. When you finally get to speak to a member of staff who by the way are totally inept you end up getting passed to several departments and still no resolution to issue. Then apparently after receiving a bill of almost £300 they turn around and say they no record of any equipment in my address lol, have been a loyal customer for several years but as soon as contract is finished service will be getting cancelled. For anyone reading this and cinsidering switching to VM DON'T
  • Reviewer
    Location
    Guildford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Beyond abysmal. Customer service truly terrible.
    Regularly cut out for hours at a time. When applied for money off bill for not being able to do job during this time no discount on bill given.
    Not worth it. While the speeds look the fastest in the area, the reality is very different.
  • Reviewer
    Location
    Harrow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking customer service. Would leave 0 stars if I could. Awful internet connection,they should not be able to call themselves fibre. Impossible to get through to cancellation department ,but you can immediately get through to “add a service to account” department. Spent hours on hold and then call cuts off. Call handlers don’t know what they doing,lying.manager argues back and doesn’t care,saying they not going to throw money at customer as the soliton. Never again.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    DO NOT USE VIRGIN BROADBAND!
    I’ve had the displeasure of their “service” for about 10 weeks and haven’t had consistent WiFi for any of it. Service constantly drops, shows as connected but doesn’t work and no one can do anything about it. On top of that, they won’t let you cancel, even if it’s within your rights. If you request cancellation all customer “service” representatives say that they’re going to pass you on to the cancellations team but no one EVER comes through. They’ll make you wait 30+ minutes on hold and then just hang up on you, same thing with their WhatsApp chat. It’s borderline criminal. They’ll keep telling you oh we can send round a technician but those guys don’t have a clue what the problem is so you just go round in circles. Virgin is hell, trust me.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Customer Service is awful! It took me 45 minutes to get through to the customer service, then transfer me around to 3 different department, and still they can't get things sorted.

    There is no way of escalating the matter. They subcontract the service and the agent of different department is working in silo.

    Even when I requested to file a complaint, they said they can't do it, ask me to fill up the complaint online. I went to the website, and the website is not working!!!

    Virgin Media managers, please can you look into it and review how you can improve customer experience? It is such a shame that a customer pride themselves to be the fastest internet speed provider has such a unhelpful disintegrated customer services.

    Broadband Speed has not be exceptionally faster than others anyway and I often get unstable internet too. What's the benefit of paying that little extra?
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    If I could give this no stars I would.
    Absolutely ridiculous
    Took out a new contract with them waited a month for the phone which is fine it was agreed.
    There i.t went down so received the phone 3 days late which was also understandable but then received the phone without the new SIM card.
    When I called I wasn’t made aware that the SIM card sometimes comes separate (as my friend had got a contract with them and received them together)
    When I called they apologised and assured me they would send one out for me. I then called back the following day as I missed a call from management to then find out they hadn’t sent out a sim as the colleague had not confirmed it, the women then confirmed she had confirmed and sent out a sim and that I would receive the next again morning
    She kindly offered me £10 of my bill.
    I then received a SIM card followed there instructions and replied ready to then have both my phones out of signal and now without a phone.
    I then used a friends phone to call virgin to then have one women tell me it’s protocol to send out to sims the 1st being a dunce and that the first sim is not live and I have to wait for the second sim to arrive
    (Which I don’t believe to be true they had just now looked properly to see 1 sim had been sent and they had deactivated to then send the second one)
    I asked to speak to management she then carried on to tell me it would be a call back within an hour I waited the hour called them and then the guy said to me they had called the number I provided and asked the girl to read back to me which they hadn’t
    Now I’m waiting another hour to get a call back from management.
    Will update if I even get a call back.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Probably... no, definitely, the worst broadband provider you can be with. Drops out randomly all the time. Doesn't provide anywhere close to quoted speeds. Ridiculously expensive. Utter *****.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    AVOID!!! Easily the worst broadband provider I've ever had the misfortune of using. We pay for 100Mbps and its fantastic when it works but it also drops out regularly. For the past week I've not had speeds above 20Mbps for very long and it cuts out constantly. I need a high broadband speed for work and this is really unreliable, also no way of exiting the contract without paying huge fees. Once they have you locked into a contract they don't really care about providing usable internet, they just want your money. The customer service people are pleasant enough and quite a few have been very friendly (I only rate them two stars as the company itself make no attempt to fix issues) but sadly they're limited in what they can do to fix persistently bad broadband speeds (I've been with them 18 months its not improved at all). I'd give a zero for overall satisfaction and reliability if I could. Virgin don't care about their customers, very unprofessional and fraudulent.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely Awful service I am paying double what I paid my previous provider for the same speed. The first month I had no service for 48 hours meaning I couldnt work. Their customer service is appalling - refused any compensation payment and sent robot replies to my complaint.
  • Reviewer
    Location
    uk
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    where to even start ...

    Service is unstable and inconsistent if i had the option to go with another ISP i would have a long time ago however in my area VM is the only provider available.

    the customer service agents are rude, inexperienced only know how to follow a scripted set of instructions and will go silent for 5-10 minutes before just hanging up on you wasting at this point 20-60 minutes plus phone call just so you have to ring back up and start over... oh and they will easily lie to you for a temporary resolve

    they do not follow or care about complaints or if their service is not working as long as one device is connected out of many you may have that seems to be an acceptable reason for them to say its working

    they seem to not be able to change adjust or amend any settings any other service provider would have the options of changing despite them being a sole company (not like bt /talktalk /ee who operate via openreach) i asked if they can't get these things changed who can and the answer was literally no one ...

    they only seem to care about being paid the money for the service and not upholding their side of the deal providing said service even when they are clearly going against it for example i have 1 gig package with a guaranteed minimum speed of 550mbps i constantly get 250-300 mbps but they say thats ok.

    they have no respect for ones feelings or conditions or the fact they cause stress.

    i have been with them for over 5 months now and all my devices were working up till a few months ago i started getting the below guaranteed speeds. last week for no reason my xbox wont connect via Ethernet and it will even stop the xbox booting up while plugged in (just get a black screen) i showed them its not my xbox by using my mobile phones internet via hotspot and it loads up and connects straight away no issues they still refuse to say theirs an issue on the home broad band side despite showing them /the engineer.

    this is literally the worst ISP i've ever had in the 20 odd years of using internet and by far the WORST customer service team ive ever had to talk with.

    they forced me to install whatsapp an app i'd rather not use, all the live chats/phone calls start with a stupid robot ai system that's pathetic then when you eventually get to speak to a live person its no different feels like they for got about feelings altogether.

    seriously AVOID this scumbag service it literally will make you stressed or depressed

    i wouldn't even say their worth the 1 stars but i had to click them
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    Comments
    The service is pretty fast when it works however it goes down more than any other provider I've tried. They increase the price by a few £ every few months and until your 18 or 24 month contract ends you cannot leave. I am currently trying to leave, this began at 4:30pm yesterday, I called their customer service, waited on hold for 25 minutes and was immediately hung up on when I got through. I called again and was given the option to communicate via text, which I selected. I got a text which I replied to, answered a number of questions before being told the conversation had to move to whatsapp, spoke to someone on whatsapp who asked me a load more questions (many of which I had already answered) before being told I would be transferred to someone to deal with my query. After 25 minutes I spoke to a person who asked me a load more questions (many of which I had already answered, sometimes twice) he then said he couldn't deal with my query but would transfer me to someone who could. 17 hours, yes 17 HOURS later I got a reply with another person asking me the same questions yet again. At the end of virtually every message I said please just cancel my contract. He kept offering reductions in prices (despite me previously being told that was not possible) but not anywhere near as cheap as new customer offers. It is currently 10:52am, the person has finally agreed to cancel my contract...in 30 days time.
  • Reviewer
    Location
    Bexley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst broadband service and customer service ever. I paid good money for 100mb per month and the broadband always down for no reason and the speed hover around 50 to 100mb, most of the time between 50-75mbps.. complaint many times about it they end up telling me there are too many devices in the house so asked me to upgrade to 200mb and I did to try it out, end up same problem, speed mostly 30 to 50% slower and broadband line is unstable and disconnected. now the broadband is offline for 3 days.. I am leaving VM for good, waited more than 1 hour for customer service to connect me to 'cancellation team'.. worst provider ever..
  • Reviewer
    Location
    Mansfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Don't sign up to virgin media. Although the speed is good, it is impossible to leave as there is not a easy or even possible way of contacting them. Basically it is a trap where you cannot leave. Very very unprofessional and fraudulent. Customer reference number 825164704
  • Reviewer
    Location
    York
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Positives first. The broadband is very fast.

    Unfortunately only when it works. People I know have been with virgin for a long time and have rarely had issues. Postcode lottery maybe.

    Been with virgin over 2 years. Sporadic dropouts ever since joining for hours at a time sometimes. Nightmare getting in touch with customer service. Get fobbed off with lies like "issues in your area" when my neighbours don't have any. Lost count of how many phone calls I've had explaining that you may fix the connectivity issue today, but there's clearly an underlying issue and it will dropout again, but they just don't listen or understand. They've finally had an engineer out who said the issue is with the line and someone will have a look. Nobody came and they're booking me another engineer to come to the house for some reason.

    On the live Web chat they'll book you an engineer days away whilst advertising a paid service for next day engineer appointments. I've had an on-going issue for this long and they have the ability to fix it sooner but won't.

    Compensation scheme requires 2 consecutive days of no service. Everyday for nearly a month I've had dropouts for hours at a time but don't qualify for compensation.

    Most providers are obviously not without their faults, but in my experience I advise going elsewhere. I had no issues with Plusnet or Tesco.
  • Reviewer
    Location
    Northamptonshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Utter rubbish joke of a company with no idea of customer service where they rely on untrained lying incompetent staff who in 99% of cases are clueless. The broadband is unreliable where it keeps dropping out and nobody at Virgin clueless Media cares! I Have since given up and given notice to leave this incompetent company
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Incredibly obnoxious and irritating customer service who make no attempt whatsoever to give you what you want, just try to sell you more expensive packages.

    Bizarre and annoying insistence on making you sign up to a TV service you don't want, leaving us with useless TV hardware taking up space in our flat.

    Our broadband (the 350 tier) is unreliable.
  • Reviewer
    Location
    Chiswick London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    constantly dropping out and website saying under repair. can't rely on this to do work from home.
  • Reviewer
    Location
    14
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Very dodgy company my contract is £25 a month and the first bill collected was £57.25 from my account. In last two days I try over ten times I call them and they put me on hold. And they don’t answer my question.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero stars I would. Every part of this experience has been the worst I've ever had with a broadband provider. I've had connection issues since day one, I've had multiple engineers round who cant fix the service, I've raised 4 complaints and all I get back is a letter to say contact tech support. They will not let me leave my contract early despite all the issues - my bandwidth drops between 2-48 Mbps throughout the day. It feels like I'm in an abusive relationship that I cant leave - every time I phone I get gaslighted. If you're in SW London I would avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Do not use this company!! I am outside contract and been trying to cancel for 2 months!! This is the third time I have been trying to cancel with them over the phone and still nothing!! They keep hanging up, and say they call back if disconnects but they never do!! I am now for the third day in a row, 3 hours trying to cancel my broadband. The line disconnects and again you call and wait in line for half hour!! I have dealt with nearly 10 different people and my broadband is still not cancelled!! Yet they have the audacity to keep charging me!! The customer service is an absolute joke, I have never seen anything like this. The stress I have been through because of this company I cannot even explain the mental pressure I have had to go through because their incompetency to deal with their customers. And I am still now on wait still trying to cancel since early MAY!! Avoid at all costs this company, if you know what’s good for you. I can’t even put into words how incompetent the customer service is, it’s not just one person, I dealt with nearly 10 of them!!!!!!!!!!
  • Reviewer
    Location
    Greenford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad service. Poor speeds and cuts off. They sent the reminder 5 days after the monthly notice period to terminate the contract. They should sent it about 5 weeks before the contract expires. They tell you will get certain credit to your account when you sign up, they dont not do that, when you phone them they want to give you half the credit they initially said. They say they give £50 for recommending a friend to both parties. They did not give it to me.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst providers ever. Waste of time and very cluless. I have been getting charged a very high amount for my broadband than what i originally agreed for over the phone. When you get to customer services it takes more than 40min for them to answer and when they do they are not able to help or understand the customers problem. They place you on hold for more than 25min to end up with no answer or them hanging the phone up. Very rude and i definitely would not recommend them to anyone. They are expensive and their broadband speed is awful for the amount that am paying. On top of this they end up saying the reasons your media contract has gone up is because of the inflation prices even though i confirmed i have not received no letter nor an email about this because if i new i will be getting charged that ridiculous amount i would have cancelled it there and than. Their communications are awful and do not listen or just keep you waiting on hold for a very long time.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    virgin 1gb download and 54mb upload cost you £65 a month. hyperoptic 1gb download and 1gb upload cost £30 per month. virgin 1gb router always cut off my mobile phone and firestick. virgin ping 11 are really bad compare hyperoptic 0 ping.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Overcharge customers
    Bully tactics to extort money.
    Worst customer service.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless customer service
    670863302
    Virgin were going to install on the 13th fiber and phone line , engineer came and said unable to do as pre installation has not been done . Phoned up virgin they said manager will call you on 24 hours . I said highly unlikely well 24 hours passed no call spent 3 hours chasing up . My lines are due to move from bt to virgin on the 16th . Virgin said they can do nothing until the the 24th I feel I have been messed about with Manager who dose not call . What can I do, manager is missing in action and fiber virgin unable to make and keep appointments water a lot of customers time . They sent Richard Brandon’s into orbit but they can’t install my fibre and arrange for a call back from a manager very poor service , I’m not even I customer yet and the treatment has been the terrible been with bt for 30 years and no issues whatsoever.
    Going to cancel stick with bt , I think virgin will bring down the reputation of o2 . I’m a o2 customer might leave them as they are connected with virgin . I suggest think twice before joining virgin .
    All they had to do was call me and not make me waste time chasing .

    Update I have now cancelled and will stay with bt virgin is a joke . Customer service is appalling wait for hours and hours .

    Deal anytime virgin broad 300 Al in £26.

    They keep putting the phone down On purpose Philippine call centre good for one word sorry . That’s why virgin took there centers there as they are the best at saying sorry sir every 1 second, lovely people but ain’t got a clue . Frustrating.
    Hot weather in car making calls for nearly 4 hours for them to keep putting the phone down so happy I cancelled.
  • Reviewer
    Location
    England
    Reviewing
    Virgin Media
    Date
    Comments
    WiFi provider which is unable to do the following things: provide WiFi.
  • Reviewer
    Location
    Hartlepool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Cuts out 15-20 times a day. Not great when you need a consistent, uninterrupted wireless connection. Would never recommend. Using hotspot on my phone data is more reliable than this pile of utter ****

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