Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.8 stars
  • Reliability
    2.7 stars

Based on 448 customer ratings since 2023-07-24 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,533 Customer Reviews over 154 pages

  • Reviewer
    Location
    UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful awful broadband provider. Have been in contract for 5 months and the broadband still isn’t working, no refunds. Still paying £37 monthly with no service. Finally today a new router arrived but it still doesn’t work. Trying to talk to someone to make a complaint and they just keep telling us to reset the router. No ownership of actually getting things working. No engineer coming out to help. I cannot believe how bad the service is and I wish I had never signed up with them.
  • Reviewer
    Location
    Woking
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Counting days till my contract ends and I can drop this like a ton of bricks. There is no aspect of Vodafone broadband that I would recommend.

    Speed - Depends on which day, hour and side of the bed you got up on. Some days you will get the speed promised, but on most it is well below the commitment. In fact, even Alexa cannot connect (can you believe that!)
    Reliability - The lesser said, the better. If you ever have a teams or a zoom call, please make sure you start with a disclaimer - "my broadband sucks and I might get disconnected.". That way, you will at least get empathy - not the business though
    Customer service - Does not exist. They close cases faster than you can tell them your problem. They will update your router software every time you call them, but never send out the Engineer.
    Overall - The only feeling you are left with on this contract is - "Why, oh why did I sign up for this $h!T"
  • Reviewer
    Location
    Thurrock
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Incredibly slow and temperamental broadband that costs me over £32/mo
    Disgusting customer service.
    They making it very difficult to close the account and leave.
  • Reviewer
    Location
    BARNSLEY
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Seamless switch, same internet I had with BT but at half the price (out of contract). Time will tell on the customer service.
  • Reviewer
    Location
    Dundee
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    I signed up for broadband and a landline. After getting few incoming calls for seven weeks it turned out that we could only get calls from Vodafone or O2. After hours being kept on the chat and phone calls with people trying obviously unsuitable "fixes" it stayed broken, despite being repeatedly told that the problem had been sorted.
    The customer service is bad. Very bad. Record breakingly bad and highly obstructive.
  • Reviewer
    Location
    Kent margate
    Reviewing
    Vodafone
    Date
    Comments
    The worst I've ever had to deal with. Imagine, I applied for the engineers to install my broadband on the 1st of May 2024 and for some reason the incorrect information was given to them and they didn't contact me. After realizing their mistake and apologised saying that its their fault they told me they can't come again until May 17th. Absolutely ridiculous. They are the worst and I wouldn't recommend them to my worst enemy. I've had them before at a previous location however the Internet was OK I've never had to interact with them in such manner until I moved recently and applied for my broadband to be moved to my new address. The first manager I spoke with was trying to get me and early date since it wasn't my fault and it seem he had no power over the situation as whoever he spoke with told him they couldn't give me an earlier date. Vodafone needs better management. Its like everyone does their own thing. Now am gonna be without Internet until the 24th of May. I wish I could go on the news with this and how it has affected me. No one
    should have to deal with this.
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I ever had. It doesn’t drop, it just doesn’t work. Speed. Am be fast but at peak times is utter throttled.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband okay,but expensive. On 14 March I tried to take advantage of an offer for two year extension at £24 pm with no increase until April 2025. Previously i had paid £25+.In April 2024 I was charged £27.16 (a 7.9% increase was added). When queried by email I received a response saying phone them. After going through various hoops and security checks a chap said he would transfer me to get the matter sorted. A lady then put me through different security hoops and finally said I failed as I didn't know the contract date! Another call got a chap in India, who said the original 'update' request had been cancelled by Vodafone for a "technical issue", but couldn't say what. He put me through to a lady who arranged the update, but the start date was not backdated and my landline number could not be kept! This second call took over 40 minutes- and I still don't know my new number to advise all involved. Complete fiasco and customer service really does not exist.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service kept informed of progress and answered any questions I had all good so far
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Customer service is significantly lacking with regards to clients wishing to use Vodafone as a service provider. I was not advised correctly by the support via the live chat. I do not blame the online support, as Vodafone is responsible for ensuring that they are trained to inform clients correctly. But why would they do that when they stand to gain profit?

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.