1,510 Customer Reviews over 151 pages
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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Terrible customer service. Router never arrived but they still charged me. Customer service don’t seem to understand there is a problem with their process and just keep trying to reorder the router, which keeps just not being delivered. It’s been a month and they still haven’t fixed the issue. DO NOT BUY VODAFONE BROADBAND!!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-12-12
- Comments
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Upgraded our internet and got promised the landline would not be effected with that as we have a man in palliative care in the house and the landlines can be a life and death question. We also work from home so the guaranteed the internet will be up and running from day one as it will cost us and our company thousa of pounds each day we're offline. Now we're on day two without landline and internet. Caging customer service is impossible and I've been on the chat with 4 different people over 4 hours and the just keep a the same question over and over again without fixing the problem. DON'T use vodafone, we're changing provider asap even though we have a 2 year contract our will be cheaper for us to change
- Location
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- Location
- Heathrow
- Reviewing
- Vodafone
- Date
- 2023-12-10
- Comments
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Horrible internet for Ping. Vodafone have given me an IP address 500 miles from where i live and they treat it as if its my fault. Im not the only one this has happened to. when i first joined they were good but have gone rapidly down hill. I cannot wait to leave when my contract is up
- Location
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- Location
- Rezende
- Reviewing
- Vodafone
- Date
- 2023-12-04
- Comments
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3 days my broadband does not work. How can I work, can I have some compensation?
- Location
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- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-12-03
- Comments
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Updated app still have to log into account to do a broadband test. Will randomly drop your internet, throw out non vodafone wifi boosters and therefore other devices. Customer service useless dont bother... tobi what a joke unless you just want to test your patience!
- Location
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- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2023-12-01
- Location
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- Location
- Fulham
- Reviewing
- Vodafone
- Date
- 2023-11-30
- Comments
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I would rank it 0 stars if I could - the worst Broadband experience I’ve ever experienced with even worse customer service - no number to call when help is needed, awful advice from the online chat people who don’t have a clue. And I hope Vodafone sees this so they get their sh*t together. If you’re thinking of using Vodafone DON’t - screw you vodafone
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Why oh why did I leave Virgin? Was without Broadband for two weeks involving three visits to make the connection (a month after the original date promised). Achieved eventually, but it keeps cutting out, and I don't care what figures and data regarding speeds they may quote, I'll argue black's blue it's NOT as fast as Virgin. I reckon they're in breech of contract. Looking forward to being able to make my escape.
- Location
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- Location
- Ohanlon
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Absolutely disgusting service. Internet flags and goes off when ever it feels like it. Customer service is rude and obnoxious. Passed pillar to post absolutely dreadful service
- Location
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- Location
- N.London
- Reviewing
- Vodafone
- Date
- 2023-11-25
- Comments
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Internet drops randomly, Vodafone keep giving false promises and closed my issue without the internet being resolved! Spoken to so many people, wasted so much time, it’s been a week now and still not resolved.
- Location
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