XLN Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for XLN Telecom.

Recent Customer Ratings for XLN Telecom

  • Satisfaction
    1.9 stars
  • Customer Service
    2.2 stars
  • Speed
    1.9 stars
  • Reliability
    1.9 stars

Based on 100 customer ratings since 2019-02-22 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

71 Customer Reviews for XLN Telecom

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Reviewer Location Reviewing Date Ratings
Constantly loosing connection it’s not great if you are trying to take a card transaction!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
XLN Telecom  
SCAM!!!! This company lured you in with low prices and free services then a months into the contract things change. I started paying £18 at beginning now I’m paying £48.50 each month just for the internet. And I’m pretty sure they have there employees writing reviews to keep there ratings up. I would recommend paying a bit extra and using a proper company such as BT or anyone else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley XLN Telecom  
⚠️⚠️⚠️⚠️⚠️This company is scum they lure you in with cheap prices at£16.95 they say for the first year then it will go up by half but no within two months the price shot up to around £35 a month and now I’m paying £54 a month just for broadband and they tell me that’s ok stay well away from this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley XLN Telecom  
Don't try to leave XLN. They will fleece you. If I had know this before I signed up I would have stayed with TalkTalk.
They use Openreach's infrastructure so they actual service is the same as other service providers, but they will increase the price without warning, and explain it away when you complain, until you are paying well over twice what you started paying, and then when you try to leave, they want all the remaining monthly payments plus a huge termination fee.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bath XLN Telecom  
My broadband is not working I called him the customer service he find Fault on outside not inside the property he tall me engineer going to come third of February which is take five days how do I do the business all the credit and debit card it won’t work without Internet so I explained to him he say this is the way they working More than 70% of people using the card so I am going to lose all my sales I don’t think so they give me a good service I think it’s a customer service very bad
Bebington XLN Telecom  
They've never heard of usenet
or binaries groups
also very slow
Birmingham XLN Telecom  
I have been in a business contract with them for past 2 years, and cant regret it more. They have revised the contractual prices multiple times in my 2 year contract period. The cost which was supposed to be 46.95£ in my final year of contract has gone upto 58.99£. Most of the comparison websites have even removed it from their search list because of their non reliable price structure. You wont find them on make it cheaper or u switch. Please don't sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham XLN Telecom  
1 Star is 5 too many for XLN

IF YOU VALUE YOUR BUSINESS, IF YOU VALUE YOUR OWN CUSTOMERS
IF YOU CARE ABOUT YOUR HARD EARNED PROFITS

STAY AWAY FROM XLN!!!

THEY HAVE NOT CEASED TO COST MY COMPANY TENFOLDS OF WHAT THEY CLAIM TO SAVE YOU.
Currently I have lost minimum of £1000 in sales, plus £120 for their own incompetent engineer.


***Updated***
July 2018

It’s never fun when internet is lost due to faulty line.
Customers disappointed, card sales transaction lost in hundreds £££ a day.
Naturally I would ring up my service provider to rectify the fault.


Engineer John turned up.
“Can’t find it (junction box). Can’t do it. Can’t fix it. You will need to sort this out of hours” Ripping out ceiling tiles.
Out of hours would mean extremely early or very late so it would not affect trading hours of the shop.

So day 2, Engineer Barat turned up during trading hours, not out of hours.
Since he was here, let give it a go and fix it.
And so he did, spent 30-40minutes back and forth, located the line, the fault, the junction box, no need to go up the ceiling or to remove any tiles, fixed everything.
Phone line working, broadband working!!

Had a quick chat with this nice engineer, he told me the John engineer from yesterday was LOOKING AT THE WRONG PLACE, while he did that, he managed to yank out and dislocated the phone line itself.


NOW HERE COMES THE BEST PART:
XLN are now charging for a “Missed Appointment fee of £100+VAT” for John the engineer “NOT BEING ABLE TO DO HIS JOB”!!!!!!!!

Let me point out.
Same shop unit, same address.
Same line, same fault.
Same time, during trading hours.
While Barat the engineer can do his job correctly and smoothly.
We have the incompetent John not doing his job and MY BUSINESS IS CHARGED £120 FOR HIS INCOMPETENCE

Of course at this point I have been speaking with Michael from XLNs fault team, and while he says that they, XLN, will look into this matter and put this Missed Appointment fee on hold until it is resolved, GUESS WHAT????
XLN STILL TOOK THE MONEY ANYWAY!!!!!!

I should point out that Michael did say it is up to XLN to decide regarding this fee, but then towards the end of our conversation, he then said it was BT Openreach.


1 Star is 5 too many for XLN from my experience.

PLEASE STAY AWAY IF YOU VALUE YOUR BUSINESS, or if you got a business to trash, then that’s a different story.




***Update***

March 2018

Some bright spark decided to switch over our broadband before sending out or even to check if we have our new router.
The result is spectacular!
No internet down for 24hrs and counting!
We lost hundreds of £££ in business as we can’t take card payment due to no internet!
Nothing worst than watching our customers walking out our door disappointed!!

No offer of any compensation with pour lost of trade!!!

Now We just found our telephone line suddenly goes through to a different number to a totally different shop!
Our customers are livid as they can’t get through to us to order on the phone, and when they do come in, there no customer WiFi availabile and to top it off we can’t accept cards!

Wow. Now we ask ourselves, is it really worth that £2 saving for THIS??????????

The only “Good” thing is that XLN support picks up their phone within 2 rings.
They do try to help with the situation, but the huge damage is done. Let us correct that, the DAMAGE IS STILL ONGOING AT THIS POINT.

I GUESS THIS CAN BE DESCRIBED AS:
FRUSTRATING/DISAPPOINTING/FUMING/HEART-SINKING/SEEING MONEY WALKING OUT THE DOOR

This can be achieved with a saving of £2 a month versus our previous service provider!!


***Update***
April 2018

I am pleased to say that the team at XLN, customer care, broadband support team, landline team have all tried their very best to help our business to get back on track and online. Sophie, Dominic, Mike to name a few, I hope I got their names right.
They have made tremendous effort to put things right.

So, after 48-50hrs of down time, business was lost in the region of £300-£400.
The disappointment to our customers was much much harder to calculate.

XLN had given a 2 months worth of credit towards the bill as a goodwill gesture.

Overall, some basic human error caused a big disruption; and like any good human being, XLN tried their very best to make things right.
I respect that.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Birmingham XLN Telecom  
Doubled the price twice over 2 year contract. Xln do it by sending notification on the account but without sending email about or without sending email about notification.
The contract ended on the 19th December. I've sent cancellation in September - they've agreed. And now despite several phone calls to confirm the cancellation XLN just before the end date and still now is bombarding my email box, private phone number and letter box with threats about penalty of minimum £299 for leaving.
Avoid if you'd like a normal service without all the hassle from the company that want's to keep you as a hostage to pay inflated bill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool XLN Telecom  
I joined because the price was ok .I only work 3 days a week and very rare i call .I usually text.after a year it drastically went up Ask for my call log couldn't because my calls are short and not over 50p .they are offering great deals for NEW customers and ignoring the customers that are supporting them .I Am now leaving when my contract runs out .they don't seem to care either when I informed them I was leaving his response thats up to you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool XLN Telecom  
Stay away from this company, (xln),they are money greedy and will suck you in with low price,then after 4 x months they ramp the price right up,look at the bad reviews ,it's all about the horrendous prices they start adding , the customer service once your a customer is non existent,once they have your money they don't want to know you. Awful company and awful people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blaydon-on-Tyne XLN Telecom  
6 years ago xln screwed up my office move and we had no phones and internet for months. I thought lightening won’t strike twice, how wrong could I be...

Xln were meant to move my company broadband fibre lines for 8th Oct. 5 weeks later I still have no phones. They were late with the line install, late with broadband to fibre upgrade, charged me for an expedite when they shouldn’t (promised a refund, still not in my bank), said the intermittent connection was down to my setup when it was a rein fault out of my premises. Was lied to about an engineer been sent, eventually got an engineer who identified rein and said I need a direct to premises fibre line. Xln strung me on for another 11days before admitting they couldn’t give me a error free fibre connection. I have no phones and intermittent internet and am a business. XLN customer service are a joke!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bradford XLN Telecom  
Avoid this company,as soon as you agree a contract with them the price goes up,I was promised price at £27.99 but from the first month it’s been above £48 bid difference.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bradford XLN Telecom  
Would not recommend for Business Broadband, we have had major issues with broadband since we switched to XLN (never had issues before) and the only away to resolve the issue (after about 30 calls & 5 months) was to buy our own decent router, there one just couldnt do the job and our internet and credit card machines were dropping out all the time (not on wi-fi, directly to router with ethernet)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brighton XLN Telecom  
Absolutely terrible company

Absolutely terrible company, price and service.

I chose a different supplier as their prices were much better. I was then contacted by XLN by several extremely rude employees. They’re disconnected my phone line instead of transfer to new provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock XLN Telecom  
Appalling line quality. Below 4Mbps. When we phoned to cancel, they said we had to be put through to another line, which was busy. This went on for months. Eventually, when we got through, they gave us an email address to be used to cancel - which could easily of been given in the first phone call! Just a trick to make it as difficult as possible to cancel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff XLN Telecom  
Would give them zero if I could.
Problem with broadband kept changing their mind what the problem was, so cancelled as out off contract.
That does not stop them ringing many times hounding you or sending warning letters as if you were in cotract
AVOID THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford XLN Telecom  
Avoid, Avoid, Avoid at any cost, its a rip off company, not having internet for 2 weeks, and when I wanted to cancel the service, they are asking me cancellation fees.
Better stay with BT or Virgin for the price they have charged me when the intiall charge told me on the phone was 16.99 pcm and in 3 months' time, the bill went up to £50 witn unwanted addons which was never mentioned to me over the phone.
Avoid Avoid Avoid this scammers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham XLN Telecom  
After spending one month of troubleshooting, 2 BT enginerrs visits for them, I was offered compensation of £1 - this boils my blood as the support service keeps telling there shouldnt be any charges for the days that has unreliable service. Shame on xln Service Manager they have failed to satisfy customer and not homered on their given words.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon XLN Telecom  
Week 4 with little to no broadband after week 3
I thought they intended to resolve my broadband being down.
They did talk the talk but definitely haven't walked the walk !
before you get sucked in to the cost just consider how reliable are you on your broadband?
I had always believed you get what you pay for sadly they've proven me right. I saved £20 a month on service but the cost of having no service for what will be 5 weeks shortly is horrific . "they should have a government health warning on the website" This company could destroy your business!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devey XLN Telecom  
XLN - RUBBISH broadband, bad telephone line and even bad service. Threaten customer to stay or will cancel the tel line. Disgusting!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon XLN Telecom  
Things started OK with XLN, then after months of technical faults we had to upgrade to fibre as we were offline A LOT.

They put us on to a promo rate for 12 months, and agreed our contract would end after this. Needless to say they then started to charge the full amount after 10 months, and argued they were right.

I provided evidence and proved they were wrong, which they have now accepted 3 times. Always promising a credit note - which just never happens. They have wasted so much of my time, and even contacting the directors office I'm still being ignored.

They owe us money, and they are simply witholding it with no explanation.

Avoid completely - they are not good for small businesses - and you would be better opting with a more reputable provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh XLN Telecom  
VERY BAD EXPERIENCE AS A NEW CUSTOMER

I was cold called by XLN and very professionally sold a new broadband deal stating we would have seemless switchover from our old provider BT to XLN for 30% cheaper and enhanced Fibre connection and promising an overall better service...... We thought it would be stupid not to change contract and take them on based upon their rating also .... I was told it would take 2 weeks and true to their word we went live.....well our phones did.....THATS ALL ..... Broadband router said it was connected but we had no WIFI or Internet. Credit Card machines now didnt work and both Tills not on the network which we rely upon for remote monitoring of our business....... Our Office PC wouldnt connect ..... Allot these things were discussed during the cold call sell......I expressed my concerns asking many questions stating this had to be a seemless transition due to us running a business 7 days a week for 15 hrs a day. I was effectivly 100% guaranteed our transition would be issue free..... Having encountered the issues when we plugged in our router we called XLN who did go online to try to get us configured or optimised as they say and were told it would take 24 hrs to be optimised ...... It didnt work and following day we were forced into calling them back for further support ..... over the network they logged into our router to check but we were left with no service and told to plug our old router back in from original provider and a new router would be sent to us..... new router received after a few days and same issues...... its now 7 days later and we are still waiting for a stable working network. In meantime our our pub/restaurant with 2 Tills, a PC and credit card machines have no network connectivity.....we have had to turn customers away on many occasions as as our credit card terminals were not working...I would say we have lost near to £500 in business where the overall contract was to save us similar amount or so over 2 years contract which we had agreed to............Our Till provider couldn't connect and still cant connect to our network to see if it was configuration issues on their part and we will have bills from them to pay now also.. They use remote connectivity as part of the service they provide to us......Our Till supplier told us to go back to XLN for further support. We called XLN and we got told that they would send a technician to get us up and running BUT THEY DIDNT KNOW WHEN THIS WOULD BE which I find an absolutely pathetic response ..... during the 7 days with us struggling to get our connection working XLN didnt call us to verify what was happening or call us to see how we were doing knowing our issues from very start .... its 9 days and counting now and we still have no internet service or reliable credit card machine connection ..... I dont like writing bad reviews but this is nothing short of shocking service / treatment to new customers. I have zero confidence with XLN and warn any small business about thinking joining them .... Ask yourself, is the small saving really worth the effort ?..... We have signed a contract for a service and been delivered a system which has messed up our business operation and daily business routines. I would say we are just getting by but losing money in the process....its someone else's false promises and incompetency which is making our business lose money and be less efficient. Additionally its make us look incompetent in front of our customers through no fault of our own and we were not prior to moving to XLN. We will wait to see the response from XLN and I will write another update on here based upon the success of their ability to respond to this or promise of sending a technician....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar XLN Telecom  
A very very very greedy company. Beware they will sneak in added fees without prior warning ⚠️. They will tell you that you have a faulty router and because you haven’t taken out business insurance with themselves they will charge you £120 ply vat for a technician to visit the premises and if there is no problem you will be charged for there time. Absolutely no business ethics in this company. I can’t stress enough please please avoid this company and go with a more reputable one. I wish someone had given me the s advice unfortunately I’ve had to encounter huge losses to find out myself.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Goldthorpe XLN Telecom  
rubbish company they cut me off because i wanted to leave they slammed the new provider 5 times and when i phoned they said someone had said they dont want to leave anymore what a load of rubbish so i said do not cancel the next request a few days later my service stopped phoned them as i needed the broadband working for my business i was told its a fault and i had to pay 200 upfront for an engineer, DONT TRUST THEM AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
halifax XLN Telecom  
AVOID AVOID. They are trained well to deal with angry customers, they sell hard, pin you down on a fast moving verbal contract, in my case, to include a no-cooling off period and a block on other suppliers taking the line. I left to get BT Sport TV for my family, so it was not a cost saving decision. I was long out of contract. BT took the line with a live date of 7 Oct. In the meantime this hungry salesman, Justin started off by saying I know you are looking to move to BT for the sport for your son, I can do you a really good deal for the line. No thanks, email me a quote. This went on toto another 2 calls and another email and in the end I said okay and agreed to all his fast terms & conditions over the phone. XLN took the line back and my whole BT order was cancelled and closed including broadband & BT TV. Cannot re-instate unless XLN unblock the line. 2 working days later, tell them it doesn’t work and £900 gets me out of contract for 3 telephone lines, which 3 working days ago I was in no contract with these thieving lot. Do not be fooled by sorry to hear you are not happy spiel, they are just trained to legally not get themselves blamed and you can rant all you like, they will quite happily listen, and politely tell you sorry but you did agree to the contract with of course an understanding tone, I’m sure there is genuine understsnding somewhere, NOT! I would be ashamed to work for this company! AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire XLN Telecom  
Dont try to leave the contract early for what ever reason.The rep said I just had to phone them up if we ceased trading which we have because of the virus shutdown. Want all kinds of documents otherwise will apply horrendous charges to the account for termination.Also they love to hike up the cost for unwanted insurance which you have to opt out of even though you never asked for it.
Never ever use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Hay on Wye XLN Telecom  
XLN have installed broadband that cuts of when the phone rings, they now want to charge me to fix their issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
HInckley XLN Telecom  
hi i have done a biggest mistake to accept the xln and have them for two years with me they services killing my buissness and all the time the broad band speed keep on dropping and then coming to live spoken to them told them the same issue again and again now had enough . plz avoid avoid if you want to be their customer its all lie what they tell
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
hounslow XLN Telecom  
Where do I even start, I am a multi site operator. We have XLN “fibre” in both sites. I use the word fibre very loosely, we have download speeds of 2.4 and frequent outages. Our latest site with XLN has been the worst in 4 weeks we have contacted them about fault equipment, poor customer service, incorrect billing and most importantly 5 incidents of “red” service for over 2 hours each time. Currently down now and have been for 2.5 hours. The WiFi signal strength in general with XLN isn’t capable of reaching a second floor in any of our premises, we eventually had to install TP LINK boosters just to power it to reach through.

Customer WiFi is pointless when customers select the WiFi it doesn’t even load the sign up / sign in page, I’d probably look at using The Cloud or someone with a higher reputation.

Our latest site had an existing router which XLN told us was capable of Fibre and have billed me for fibre since opening to only find out last week the router wasn’t capable and we have been getting a substandard service. (No offer of a refund.)
With the “fibre” WiFi issues xln do not guarantee the speed or quality of the WiFi only cabled connections (might as well have dialup it’s the 21st century XLN catch-up).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inkersall XLN Telecom  
Avoid them. They only care about your money. I found it a lot cheaper than XLN.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kingston upon Thames XLN Telecom  
After 5 days of having this awful broadband service, I decided to cancel. I lost clients and wasn’t able to use my printer due to it not connecting from my office, to the very weak broadband signal.
I had a call from a “manager” informing me that I couldn’t cancel otherwise I had to pay nearly £400 in fees. I explained I was within my cooling off period and had every right to cancel. She told me there is no cooling off period!!!!!

She then informed me that I was using an ADSL connection and that’s why my internet was so slow. She recommended I change to Fibre Optic to receive the speed I had from my last provider.
She said she would send me a fibre optic modem out, and informed me that really I had no choice because if I continued with my cancellation I’d be charged the £400.
I’ve waited 2 weeks and received nothing but another contract. And they’ve been charging me for fibre optic broadband despite the fact I haven’t received the modem.
I have once again cancelled and now going back to my old provider and nothing they say will change my mind this tome.
Their threats of taking me to court (yes they said I’ll go to court), won’t scare me this time. They’re not getting a penny from me.
I’d advise anyone to cancel their direct debits ASAP if you cancel your subscription so they can’t take your money.
This company need to be closed down !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln XLN Telecom  
Signed up with XLN, wish I had never come across them. I have never gone through one day with the internet working. We constantly have to sign up to BT WiFi to get usage of the internet. XLN staff are very unhelpful and don't understand the implications of how it affects business. I would stay clear of XLN at all costs. If you are a small business, DO NOT RISK IT!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool XLN Telecom  
I sign a contract with XLN for landline and broadband. Since they did the installation in my shop the landline and broadband is going off every day it working for a few hour's and cut off again. I report the fault more than 10 time they send me engineer to fix the fault but still same off again. In 2 months the landline and broadband is off more than it is working. After a lot of calls and conversation with them I decided to cancel the contract they asking me to pay £299 cancellation fee I don't accept because they can't provide me with a good service. I cancel the contract free but they charge me 153 because of missing appointment but when I call them this is not true because the engineer was here and he don't want to do his job properly they till me you don't give him the access to the back yard .
This company just try to take money from customers with the very bad service.
Even zero star is too much to them .
The wrost company I have seen.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LIVERPOOL XLN Telecom  
XLN has to be one of the worst telecom companies in the UK. They cancelled services, add random charges, ignore emails and chances are, like me, you will need to contact trading standards.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool XLN Telecom  
Very disappointed. They charged us monthly for 17 months without even connecting the line. We haven’t been able to use the services for a second while 3 engineers visited our premises but couldn’t resolve the issue. Later, we tried to cancel the services but were told that it’s not possible to come out of contract.
Despite several requests to the helpline, nothing was done to improve our experience unless I had to go to their office in Millbank Tower where after lengthy discussion, they finally cancelled the contract with a pledge to look into our case and promised a possible refund.
Yesterday, I received a call saying that they will not be able to process any refunds and that was it.
We paid over £900 for not using any service and that’s a ripoff.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
0 or minus i would give if there were such options. Horrible, horrible service, I probably lost my mind to the lies of their saleswoman when i switched from my existing supplier. All small businesses i call upon you. Stay away from this rip off company. No internet at all. As a coffee shop i lost so many customers because wifi does not work. I am going back tommy previous supplier. I am also demanding compensation from xln. .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
Speed is the worse ever and customer service refuses to investigate unless we buy a new router and send photos proving that we did so.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
where do i start and where to finish the Xln saga from the ceo that dont bother to reply to email or to the customer service that bully you to thinking what you know about internet is wrong well no i am an engineer so they cant bully me easly last resort with them is either stand up or in my case nearly involving my law team as they claim no 14 day cooling period and many other contract clauses that arent normal uk based contracts well the moreal of my story is dont do same mistake we did and go to xln they have terrible service in many many ways and their staff will bully you untill you have enough and go to the lawyer i would rather paid a lawyer than xln but then if i went to court i would charged them for every phone call to them as waste of my time and business losses for the time they had no service nothis was right in my case god luck to their future id say
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london XLN Telecom  
Bunch of liers and to many useless people in the office. They don't care about customers,they just want to get you stuck in a 2 years contract and that's all. Poor service,people and bad customer service. Adding extra charges for nothing and made a second contract on your behalf without your permission
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  

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