162 Customer Reviews over 5 pages
-
- Location
- Cornwall
- Reviewing
- XLN Telecom
- Date
- 2021-08-11
- Comments
-
My main complaint with this company is that they will automatically upgrade your account to a more expensive option. You generally receive a letter saying what they are going to do, then if you do nothing the upgrade is then applied. This has happened with a telephone line insurance and a change of tariff. You then have to call the company and go through a series of hoops as to why you should have the product, before they finally withdrawal the service. Then after a couple of months they 'accidently' reapply the extra charges, and you have to then ring them and go through everything again in order to get the extra feature cancelled.
As a business customer you do not have the same rights as a domestic customer. Please think carefully about using this company, they will turn out to be as expensive or more expensive as the big company (BT).
- Location
-
- Location
- County Durham
- Reviewing
- XLN Telecom
- Date
- 2024-03-13
- Comments
-
Absolute disgrace of a company! Avoid at all costs as it will cost your business. Customer service & support just tells you a load of lies!
My business has lost loads of money through this broadband provider.
I’m currently going through telecom ombudsman to sort this out.
AVOID GO WITH SOMEONE ELSE!!!!!
- Location
-
- Location
- Croydon
- Reviewing
- XLN Telecom
- Date
- 2017-09-19
- Comments
-
After spending one month of troubleshooting, 2 BT enginerrs visits for them, I was offered compensation of £1 - this boils my blood as the support service keeps telling there shouldnt be any charges for the days that has unreliable service. Shame on xln Service Manager they have failed to satisfy customer and not homered on their given words.
- Location
-
- Location
- cumbria
- Reviewing
- XLN Telecom
- Date
- 2020-10-19
- Comments
-
I echo everyone,s comments. They and other phone companies can get away this sort of thing as ofcom do not deal with individual complaints as I have recently discovered.Been slapped with an extra £5 a month for business protection to which I never had chance to respond to
- Location
-
- Location
- Derbyshire
- Reviewing
- XLN Telecom
- Date
- 2022-11-03
- Comments
-
I’ve now had no internet or broadband for four weeks! When it worked it’s o.5.
We were promised fibre broadband and a speed better than BT who I cancelled.
My business has suffered.
I have been billed £197 from bt ( XLN said would cover any costs and easy switch)
My mobile is still being charged by EE.
My kids can’t get any TV, broadband. Or phone signal. No homework can be done. It’s been half term with 4 kids fighting over no internet.
XLN said they had to listen to the original phone call. When I have a e-Mail with the contract and terms and conditions.
I’ve said I want to cancel and they said you can’t unless it’s 14 days BEFORE THE CONTRACT STARTS! wtaf
- Location
-
- Location
- dereham
- Reviewing
- XLN Telecom
- Date
- 2021-05-24
- Comments
-
Very poor customer service, They trap customers in a contract with a huge penalty £300 so you can't leave them. They use that to bully you even after the contract is finished and made a new deal with a different company still getting threatening recorded messages of penalty payments as if I am dealing with a criminal gang not a decent fair business. I called them and confronted their customer service who didn't know what to say but I am not impressed and would complain to off com.
- Location
-
- Location
- Devey
- Reviewing
- XLN Telecom
- Date
- 2019-08-09
- Comments
-
Week 4 with little to no broadband after week 3
I thought they intended to resolve my broadband being down.
They did talk the talk but definitely haven't walked the walk !
before you get sucked in to the cost just consider how reliable are you on your broadband?
I had always believed you get what you pay for sadly they've proven me right. I saved £20 a month on service but the cost of having no service for what will be 5 weeks shortly is horrific . "they should have a government health warning on the website" This company could destroy your business!
- Location
-
- Location
- Devon
- Reviewing
- XLN Telecom
- Date
- 2022-10-25
- Comments
-
Awful, we cancelled back in August (out of contract). I phoned in early October to confirm nothing to be paid and they confirmed only £1.25. I offered to pay it as the DD had been cancelled, they said no, refused to take payment and said the DD was still set up. I confirmed that it wasn't, but they wouldn't accept that. 20 days later we get an invoice for £22.79...mostly for a failed DD charge. I called them and after 25 mins of messing about all but £1.25 was credited. Now paid but I feel like they may go on sending invoices, this all felt like it was on purpose to charge more ongoing.
- Location
-
- Location
- Devon
- Reviewing
- XLN Telecom
- Date
- 2020-02-09
- Comments
-
XLN - RUBBISH broadband, bad telephone line and even bad service. Threaten customer to stay or will cancel the tel line. Disgusting!
- Location
-
- Location
- Doncaster
- Reviewing
- XLN Telecom
- Date
- 2023-02-05
- Comments
-
I wish I could give 0 review. This company is rip off, they are liars and pull out money from peoples account with no permission then make up lies saying they would pay it back and never do. I will take action to solve this issue myself. I have never seen a terrible company like this who steals from people and breaks their original contract. Never gonna use this company again even if it’s free because it’s terrible. Hope everyone is aware.
- Location
-
- Location
- Dumfries
- Reviewing
- XLN Telecom
- Date
- 2023-11-15
- Comments
-
Only 1 star because I couldn't give no stars....currently going to ombudsman...if anyone is stupid enough to consider going with XLN or DAISY please feel free to email on niall16@btconnect.com and I will give you honest reason to run a mile....waits of an hour to get connected to an operator...calls cut off...no call backs...abusive employees...over charging...the list is endless!
- Location
-
- Location
- East yorkshire
- Reviewing
- XLN Telecom
- Date
- 2022-07-09
- Comments
-
Very poor desperate company issuing threats and massive bills on termination of contract even cancelled our new one with talk talk Doubled price
Stay clear of this very unprofessional company
- Location
-
- Location
- Eastbourne
- Reviewing
- XLN Telecom
- Date
- 2021-10-15
- Comments
-
The worst ever, I cancelled the engineer fees as I felt it is unnecessary, then they stopped the service a week after and sent an engineer then requested a £120 charge as a punishment.
Avoid Avoid Avoid ... they are dodgee
- Location
-
- Location
- Eastbourne
- Reviewing
- XLN Telecom
- Date
- 2020-07-03
- Comments
-
AVOID THIS SCAMMER The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM
- Location
-
- Location
- Eccles
- Reviewing
- XLN Telecom
- Date
- 2023-11-20
- Comments
-
Shocking service. Asked for Static IP, NOT HAPPENDED. Several call's on hold for 25 - 45 mins, still not happened and now they have changed company names and think its ok to take Direct debit in a different company - which is breach of DD guarantee. Wouldn’t trust this company, no way
- Location
-
- Location
- Edinburgh
- Reviewing
- XLN Telecom
- Date
- 2021-10-29
- Comments
-
Had them for 1 year and they keep trying to ad more sevices, I didnt notice so they caught me out!
After 1 year contact was up I changed to NOW which was half the price of XLN.
Then they said I needed to pay £299 as I am cancelling 5 days early!!! Unbelievable. How they can get away with this I do not understand. Has no one reported then to Ofcom?
- Location
-
- Location
- Edinburgh
- Reviewing
- XLN Telecom
- Date
- 2023-05-16
- Comments
-
I just received an email from debs collection company for the invoice I have never receive from XLN and the amount is hornets. If they will not stop this circus we are going to take action against them for business damage and that will be much bigger amount then your invoice as your services are not worth any money.
- Location
-
- Location
- Edinburgh
- Reviewing
- XLN Telecom
- Date
- 2018-10-23
- Comments
-
Things started OK with XLN, then after months of technical faults we had to upgrade to fibre as we were offline A LOT.
They put us on to a promo rate for 12 months, and agreed our contract would end after this. Needless to say they then started to charge the full amount after 10 months, and argued they were right.
I provided evidence and proved they were wrong, which they have now accepted 3 times. Always promising a credit note - which just never happens. They have wasted so much of my time, and even contacting the directors office I'm still being ignored.
They owe us money, and they are simply witholding it with no explanation.
Avoid completely - they are not good for small businesses - and you would be better opting with a more reputable provider.
- Location
-
- Location
- Ellesmere port
- Reviewing
- XLN Telecom
- Date
- 2021-03-03
- Comments
-
Absolutely gutted.I should have listened to my neighbours they warned me about poor speed and over charged but I didn't listen.On my final months of contract despite of closure due covid they still overcharged me and I spoke to them through phone and my email of circumstances
- Location
-
- Location
- ellesmere port
- Reviewing
- XLN Telecom
- Date
- 2021-09-21
- Comments
-
could not fullfil the order so i canceled then got hounded with letters and emails saying that i owed them money for a service they could not provide stay away bad service delays fater delays after delays and still charge you even after you cancel your service
- Location
-
- Location
- Erdington Birmingham
- Reviewing
- XLN Telecom
- Date
- 2021-08-25
- Comments
-
They are the biggest scammers in Uk they put your bills higher but they don’t tell you and if you try to cancel the contract you end up paying a lot even if your contract expires they find another way to bill you
- Location
-
- Location
- Forfar
- Reviewing
- XLN Telecom
- Date
- 2019-06-06
- Comments
-
VERY BAD EXPERIENCE AS A NEW CUSTOMER
I was cold called by XLN and very professionally sold a new broadband deal stating we would have seemless switchover from our old provider BT to XLN for 30% cheaper and enhanced Fibre connection and promising an overall better service...... We thought it would be stupid not to change contract and take them on based upon their rating also .... I was told it would take 2 weeks and true to their word we went live.....well our phones did.....THATS ALL ..... Broadband router said it was connected but we had no WIFI or Internet. Credit Card machines now didnt work and both Tills not on the network which we rely upon for remote monitoring of our business....... Our Office PC wouldnt connect ..... Allot these things were discussed during the cold call sell......I expressed my concerns asking many questions stating this had to be a seemless transition due to us running a business 7 days a week for 15 hrs a day. I was effectivly 100% guaranteed our transition would be issue free..... Having encountered the issues when we plugged in our router we called XLN who did go online to try to get us configured or optimised as they say and were told it would take 24 hrs to be optimised ...... It didnt work and following day we were forced into calling them back for further support ..... over the network they logged into our router to check but we were left with no service and told to plug our old router back in from original provider and a new router would be sent to us..... new router received after a few days and same issues...... its now 7 days later and we are still waiting for a stable working network. In meantime our our pub/restaurant with 2 Tills, a PC and credit card machines have no network connectivity.....we have had to turn customers away on many occasions as as our credit card terminals were not working...I would say we have lost near to £500 in business where the overall contract was to save us similar amount or so over 2 years contract which we had agreed to............Our Till provider couldn't connect and still cant connect to our network to see if it was configuration issues on their part and we will have bills from them to pay now also.. They use remote connectivity as part of the service they provide to us......Our Till supplier told us to go back to XLN for further support. We called XLN and we got told that they would send a technician to get us up and running BUT THEY DIDNT KNOW WHEN THIS WOULD BE which I find an absolutely pathetic response ..... during the 7 days with us struggling to get our connection working XLN didnt call us to verify what was happening or call us to see how we were doing knowing our issues from very start .... its 9 days and counting now and we still have no internet service or reliable credit card machine connection ..... I dont like writing bad reviews but this is nothing short of shocking service / treatment to new customers. I have zero confidence with XLN and warn any small business about thinking joining them .... Ask yourself, is the small saving really worth the effort ?..... We have signed a contract for a service and been delivered a system which has messed up our business operation and daily business routines. I would say we are just getting by but losing money in the process....its someone else's false promises and incompetency which is making our business lose money and be less efficient. Additionally its make us look incompetent in front of our customers through no fault of our own and we were not prior to moving to XLN. We will wait to see the response from XLN and I will write another update on here based upon the success of their ability to respond to this or promise of sending a technician....
- Location
-
- Location
- GLASGOW
- Reviewing
- XLN Telecom
- Date
- 2023-11-24
- Comments
-
Worst company I've ever had the displeasure in being associated with.
XLN owned by Daisy have.made a total balls up of my business account.
This incompetent company has taken 8 weeks to port my business Landline and still can't get it right, now XLN have banned me from their Facebook page
- Location
-
- Location
- Goldthorpe
- Reviewing
- XLN Telecom
- Date
- 2018-10-02
- Comments
-
A very very very greedy company. Beware they will sneak in added fees without prior warning ⚠️. They will tell you that you have a faulty router and because you haven’t taken out business insurance with themselves they will charge you £120 ply vat for a technician to visit the premises and if there is no problem you will be charged for there time. Absolutely no business ethics in this company. I can’t stress enough please please avoid this company and go with a more reputable one. I wish someone had given me the s advice unfortunately I’ve had to encounter huge losses to find out myself.
- Location
-
- Location
- gravesend
- Reviewing
- XLN Telecom
- Date
- 2020-10-10
- Comments
-
what can i say that every review hasnt said already . i cant believe that this company can still be able to continue trading . i tryed to leave but was told ill be charged a hefty amount and when i agreed to stay . they re started my contract which i only found out about 10 months later and by accident . so my contract that was originally 24 months has ended up about 34 months . crap service crap speeds crap crap crap oh and crap company
- Location
-
- Location
- Hadleigh
- Reviewing
- XLN Telecom
- Date
- 2020-10-13
- Comments
-
constant mid term price increases -been told cannot have line and broadband only as don't need phone calls. tried to leave was sent bullying letters with huge fines in bold, scare tactics. ten or fifteen phone calls trying to get me to stay. offered me reduced price to try and keep me but refused to confirm price would not go up during the term of the agreement. Even tried to badmouth the new provider I am going with. Absolutely disgraceful. That said, during the term the fibre speeds were good. Been with them about 6 years.
- Location
-
- Location
- halifax
- Reviewing
- XLN Telecom
- Date
- 2019-12-18
- Comments
-
rubbish company they cut me off because i wanted to leave they slammed the new provider 5 times and when i phoned they said someone had said they dont want to leave anymore what a load of rubbish so i said do not cancel the next request a few days later my service stopped phoned them as i needed the broadband working for my business i was told its a fault and i had to pay 200 upfront for an engineer, DONT TRUST THEM AVOID AT ALL COST
- Location
-
- Location
- Hampshire
- Reviewing
- XLN Telecom
- Date
- 2019-10-07
- Comments
-
AVOID AVOID. They are trained well to deal with angry customers, they sell hard, pin you down on a fast moving verbal contract, in my case, to include a no-cooling off period and a block on other suppliers taking the line. I left to get BT Sport TV for my family, so it was not a cost saving decision. I was long out of contract. BT took the line with a live date of 7 Oct. In the meantime this hungry salesman, Justin started off by saying I know you are looking to move to BT for the sport for your son, I can do you a really good deal for the line. No thanks, email me a quote. This went on toto another 2 calls and another email and in the end I said okay and agreed to all his fast terms & conditions over the phone. XLN took the line back and my whole BT order was cancelled and closed including broadband & BT TV. Cannot re-instate unless XLN unblock the line. 2 working days later, tell them it doesn’t work and £900 gets me out of contract for 3 telephone lines, which 3 working days ago I was in no contract with these thieving lot. Do not be fooled by sorry to hear you are not happy spiel, they are just trained to legally not get themselves blamed and you can rant all you like, they will quite happily listen, and politely tell you sorry but you did agree to the contract with of course an understanding tone, I’m sure there is genuine understsnding somewhere, NOT! I would be ashamed to work for this company! AVOID AVOID
- Location
-
- Location
- Hampshire
- Reviewing
- XLN Telecom
- Date
- 2023-01-16
- Comments
-
The worst mistake in having anything to do with XLN in 45 years of business. Was cold called and persuaded to join up with all kinds of promises which never materialised. Joined 14th July 2022. Took 3 attempts to get me attached to fibre one of the main reasons to join. Waited in from 8am to 6pm on all 3 days. No reasons excuses or apology given.
Had changed my land line my internet and two mobiles over to them. They sent me 2 SIM cards on 10 ,yes 10, different occasions and none of them worked. They even on 2 other occasions sent envelopes supposedly containing 2 SIM cards with nothing enclosed.
Eventually when they connected me up the mobiles would work nowhere except in the room where the Hub was.
I told them by phone and by e-mail literally dozens of times that I was leaving. They tried in every way to prevent me doing so. I finally got free from them on the 24th October 2022 but it took until today the 16th Jan 2023 to get my land line number released to BT from XLN which was essential to my business .At one stage they said they would not release the number because it was legally theirs now and not mine.
To top it all last Friday I got a demand for £1096.00
as a penalty for leaving my contract early, despite having told them in Early August that I was terminating my association with them. They are a terrible organisation and destroyed my business.
I have reported them to the Telecommunications Ombudsman. Avoid this company at all costs
DR D J Quinn
- Location
-
- Location
- Harlow
- Reviewing
- XLN Telecom
- Date
- 2023-11-29
- Comments
-
Worst service out do not use very poor call centre over 60 minutes on hold to speak to any one . trying to canel my order now been holding 112 minutes and counting
- Location
-
- Location
- Hay on Wye
- Reviewing
- XLN Telecom
- Date
- 2020-04-20
- Comments
-
Dont try to leave the contract early for what ever reason.The rep said I just had to phone them up if we ceased trading which we have because of the virus shutdown. Want all kinds of documents otherwise will apply horrendous charges to the account for termination.Also they love to hike up the cost for unwanted insurance which you have to opt out of even though you never asked for it.
Never ever use them.
- Location
-
- Location
- Hayes
- Reviewing
- XLN Telecom
- Date
- 2020-10-17
- Location
-
- Location
- HInckley
- Reviewing
- XLN Telecom
- Date
- 2016-04-13
- Comments
-
XLN have installed broadband that cuts of when the phone rings, they now want to charge me to fix their issue.
- Location
-
- Location
- hounslow
- Reviewing
- XLN Telecom
- Date
- 2018-05-11
- Comments
-
hi i have done a biggest mistake to accept the xln and have them for two years with me they services killing my buissness and all the time the broad band speed keep on dropping and then coming to live spoken to them told them the same issue again and again now had enough . plz avoid avoid if you want to be their customer its all lie what they tell
- Location
-
- Location
- Inkersall
- Reviewing
- XLN Telecom
- Date
- 2020-04-20
- Comments
-
Where do I even start, I am a multi site operator. We have XLN “fibre” in both sites. I use the word fibre very loosely, we have download speeds of 2.4 and frequent outages. Our latest site with XLN has been the worst in 4 weeks we have contacted them about fault equipment, poor customer service, incorrect billing and most importantly 5 incidents of “red” service for over 2 hours each time. Currently down now and have been for 2.5 hours. The WiFi signal strength in general with XLN isn’t capable of reaching a second floor in any of our premises, we eventually had to install TP LINK boosters just to power it to reach through.
Customer WiFi is pointless when customers select the WiFi it doesn’t even load the sign up / sign in page, I’d probably look at using The Cloud or someone with a higher reputation.
Our latest site had an existing router which XLN told us was capable of Fibre and have billed me for fibre since opening to only find out last week the router wasn’t capable and we have been getting a substandard service. (No offer of a refund.)
With the “fibre” WiFi issues xln do not guarantee the speed or quality of the WiFi only cabled connections (might as well have dialup it’s the 21st century XLN catch-up).
- Location
-
- Location
- Isles of Scilly
- Reviewing
- XLN Telecom
- Date
- 2021-10-22
- Comments
-
If I could give zero stars I would.
Since joining XLN we have had one problem after another.
The communication between members of the company is non existent and they seem completely incapable of making a record of what has been discussed. I would advise getting everything in writing, though apparently when I asked for proof of payment through email I was told that they were unable to send me an email to confirm the payment. Ridiculous.
We have been sent final demands for payments we were unaware of.
They have tried to make us pay for a service we haven't even had.
Make us pay nearly £500 in fees for leaving them when the reason we were leaving was because they couldn't offer us a service otherwise we would have stayed.
Money grabbing and don't care about the customer. The service we have received is shocking.
I am hoping we have finally seen the back of them.
- Location
-
- Location
- kent
- Reviewing
- XLN Telecom
- Date
- 2021-10-23
- Comments
-
can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated. also heavey fines if you try to leave whilst in contract.do not use these scammers!!!
- Location
-
- Location
- Kent
- Reviewing
- XLN Telecom
- Date
- 2021-09-20
- Comments
-
Average service, speed of the line could be improved, BUT watch out for their HIDDEN charges...
- Location
-
- Location
- Kingston upon Thames
- Reviewing
- XLN Telecom
- Date
- 2020-02-05
- Comments
-
Avoid them. They only care about your money. I found it a lot cheaper than XLN.
- Location
-
- Location
- Larkhall
- Reviewing
- XLN Telecom
- Date
- 2023-09-05
- Comments
-
Very poor customer support and service, once a fault develops, all you get is false promises and lies. Stay away from XLN telecom
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.