XLN Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for XLN Telecom.

Overall Customer Ratings for XLN Telecom

  • Satisfaction
    2.5 stars
  • Customer Service
    2.7 stars
  • Speed
    2.2 stars
  • Reliability
    2.3 stars

Based on 326 customer ratings since 2016-04-13 (Show recent ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

71 Customer Reviews for XLN Telecom

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  • 2
Reviewer Location Reviewing Date Ratings
Avoid, Avoid, Avoid at any cost, its a rip off company, not having internet for 2 weeks, and when I wanted to cancel the service, they are asking me cancellation fees.
Better stay with BT or Virgin for the price they have charged me when the intiall charge told me on the phone was 16.99 pcm and in 3 months' time, the bill went up to £50 witn unwanted addons which was never mentioned to me over the phone.
Avoid Avoid Avoid this scammers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham XLN Telecom  
KEEP AWAY !! XLN WILL RIP YOU OFF !!.

My contract started with £34.99 a month then they started increasing the price every month more and more, ended up paying £71.99!! Only to receive phone the calls.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester XLN Telecom  
They've never heard of usenet
or binaries groups
also very slow
Birmingham XLN Telecom  
Drop out is constant. They ‘sublease’ the line from TalkTalk which had I known, I probably would not have moved over to XLN however their help team is always available - even at weekends. The problem is specifically the drop out rate - the perfect good 80 ambit signal can go from 75Mb to less than 5Mbits instantly for anything from 30 secs to over 30 mins. Sometimes restarting the router helps.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Milton, Banbury XLN Telecom  
Tired to change Internet provider they cancelled it without my knowledge and said im sticking with them news to me. Saying loads of crap and threats. They will be hearing from my solicitor in due course
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scarborough XLN Telecom  
Stay away from this company, (xln),they are money greedy and will suck you in with low price,then after 4 x months they ramp the price right up,look at the bad reviews ,it's all about the horrendous prices they start adding , the customer service once your a customer is non existent,once they have your money they don't want to know you. Awful company and awful people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blaydon-on-Tyne XLN Telecom  
After months of waiting, we still haven’t had our issue resolved, so we have taken the plunge to move to a new provider and guess what?! XLN have the cheek to send us invoices and claim we are still in contract, I’ve never signed or verbally agreed new contracts, yes you guessed it they can’t produce any evidence to say so, this will now be court action.
Please don’t use this company if you value yours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland XLN Telecom  
Where do I even start, I am a multi site operator. We have XLN “fibre” in both sites. I use the word fibre very loosely, we have download speeds of 2.4 and frequent outages. Our latest site with XLN has been the worst in 4 weeks we have contacted them about fault equipment, poor customer service, incorrect billing and most importantly 5 incidents of “red” service for over 2 hours each time. Currently down now and have been for 2.5 hours. The WiFi signal strength in general with XLN isn’t capable of reaching a second floor in any of our premises, we eventually had to install TP LINK boosters just to power it to reach through.

Customer WiFi is pointless when customers select the WiFi it doesn’t even load the sign up / sign in page, I’d probably look at using The Cloud or someone with a higher reputation.

Our latest site had an existing router which XLN told us was capable of Fibre and have billed me for fibre since opening to only find out last week the router wasn’t capable and we have been getting a substandard service. (No offer of a refund.)
With the “fibre” WiFi issues xln do not guarantee the speed or quality of the WiFi only cabled connections (might as well have dialup it’s the 21st century XLN catch-up).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inkersall XLN Telecom  
Dont try to leave the contract early for what ever reason.The rep said I just had to phone them up if we ceased trading which we have because of the virus shutdown. Want all kinds of documents otherwise will apply horrendous charges to the account for termination.Also they love to hike up the cost for unwanted insurance which you have to opt out of even though you never asked for it.
Never ever use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Hay on Wye XLN Telecom  
Price rise of 33% + vat after twelve months , apparently I dint see their notice, do not use XLN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester XLN Telecom  
Wow. These guys are terrible. They’ll double your contract price within months and think it’s acceptable. I would never advise anyone to use XLN, con artists. Got out of contract early because of their price rises. Avoid avoid avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamworth XLN Telecom  
Absolutely shocking service, havent received one day of constant connection since sep 2019
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester XLN Telecom  
XLN - RUBBISH broadband, bad telephone line and even bad service. Threaten customer to stay or will cancel the tel line. Disgusting!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon XLN Telecom  
XLN provide a very rubbish signal on broadband, try to switch over to other provider, XLN threaten will cut the line etc..WTF. Line and signal so bad, got disconnet to internet every day, phone line cut off itself (sometimes), this service, and advisor also very bad attitude, this XLN company should not appear at all. If XLN keep calling me I will complaint to OFCOM. What a **** company (XLN)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
south molton XLN Telecom  
Avoid them. They only care about your money. I found it a lot cheaper than XLN.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kingston upon Thames XLN Telecom  
My broadband is not working I called him the customer service he find Fault on outside not inside the property he tall me engineer going to come third of February which is take five days how do I do the business all the credit and debit card it won’t work without Internet so I explained to him he say this is the way they working More than 70% of people using the card so I am going to lose all my sales I don’t think so they give me a good service I think it’s a customer service very bad
Bebington XLN Telecom  
Avoid this company at all cost. It was trouble from the start with agreements not being honoured. Then during the contract they twice (so far) tried to up the package costs with unwanted 'extra' services or 'insurance'. Luckily I'm on a 12 mth contract with only 5 more months to go. Will be glad to see the back of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wells XLN Telecom  
In the the beginning xln is very helpful & supportive but wait what happens after 6 months.
I signed 2 years contract & my bill went up from £22 to £27 according to contract which is fine then instead going up to £32 on the 12th month xln changed to £58 without my consent. When I called xln told me that they have sent me emails to confirm this, i had never received any emails. Then the lady tells me that was the best deal they put me on & it's too late to change it back, the only way she can give me a discount if I switch my card machine & mobile to them then I will be entitle to discount. I told her, first she has to fix my tariff then I will consider switching my other services. From here her attitude started to change & very firm & raised her voice.
Xln is a RIP off, they are just after your money. I have about 6 months of my contract left then I will cancel it. In the beginning I was considering to switch 2 card payment machines & 5 mobile numbers & now I am glad I didn't switch.
At the end of the day you end up paying the same as BT or big companies plus you have to deal with all the hassle. STAY AWAY FROM XLN
Sandwell XLN Telecom  
Doubled the price twice over 2 year contract. Xln do it by sending notification on the account but without sending email about or without sending email about notification.
The contract ended on the 19th December. I've sent cancellation in September - they've agreed. And now despite several phone calls to confirm the cancellation XLN just before the end date and still now is bombarding my email box, private phone number and letter box with threats about penalty of minimum £299 for leaving.
Avoid if you'd like a normal service without all the hassle from the company that want's to keep you as a hostage to pay inflated bill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool XLN Telecom  
rubbish company they cut me off because i wanted to leave they slammed the new provider 5 times and when i phoned they said someone had said they dont want to leave anymore what a load of rubbish so i said do not cancel the next request a few days later my service stopped phoned them as i needed the broadband working for my business i was told its a fault and i had to pay 200 upfront for an engineer, DONT TRUST THEM AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
halifax XLN Telecom  
I joined because the price was ok .I only work 3 days a week and very rare i call .I usually text.after a year it drastically went up Ask for my call log couldn't because my calls are short and not over 50p .they are offering great deals for NEW customers and ignoring the customers that are supporting them .I Am now leaving when my contract runs out .they don't seem to care either when I informed them I was leaving his response thats up to you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool XLN Telecom  
A Fairly poor service which deteriorated overtime Yet at the same time the prices increased dramatically.
Upon my retirement and cancellation of the service, without my knowledge the company continued taking money from my account as if I’d continued with the service. They refuse to give all of this back only a small portion.
Worst of all and since supposedly settling the matter, they’ve referred me to a debt collection agency, causing me a lot of stress & distress.
I would stay well away from this company.
Rawtenstall, Rossendale, XLN Telecom  
Constantly loosing connection it’s not great if you are trying to take a card transaction!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
XLN Telecom  
Worst company ever I've dealt with. 10 years of dealing with many business lines XLN are the worst. Add on insurance products without my permission by sending out soft letters saying automatic enrolment which I never even received.
Charging me over £100 for a missed appointment. I've never had a missed appointment so when I call to ask for my money back I'm told I need to wait 8 weeks for it while they investigate it with open reach. Absolute RUBBISH!!!

BT were slightly higher in terms of price but honestly never had these kind of issue. Anyone on XLN please please please check your invoices monthly. A £40 a month max contract ended up with me paying £175 this month. Thank God I checked
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
Just ripped me out after a 3months cancellation with them with a final of the final bill of £70
On the phone just clearly telling me to pay the amount and f orget xln ,after a 6 years bussines account with them.
What a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
wood green XLN Telecom  
AVOID AVOID. They are trained well to deal with angry customers, they sell hard, pin you down on a fast moving verbal contract, in my case, to include a no-cooling off period and a block on other suppliers taking the line. I left to get BT Sport TV for my family, so it was not a cost saving decision. I was long out of contract. BT took the line with a live date of 7 Oct. In the meantime this hungry salesman, Justin started off by saying I know you are looking to move to BT for the sport for your son, I can do you a really good deal for the line. No thanks, email me a quote. This went on toto another 2 calls and another email and in the end I said okay and agreed to all his fast terms & conditions over the phone. XLN took the line back and my whole BT order was cancelled and closed including broadband & BT TV. Cannot re-instate unless XLN unblock the line. 2 working days later, tell them it doesn’t work and £900 gets me out of contract for 3 telephone lines, which 3 working days ago I was in no contract with these thieving lot. Do not be fooled by sorry to hear you are not happy spiel, they are just trained to legally not get themselves blamed and you can rant all you like, they will quite happily listen, and politely tell you sorry but you did agree to the contract with of course an understanding tone, I’m sure there is genuine understsnding somewhere, NOT! I would be ashamed to work for this company! AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire XLN Telecom  
⚠️⚠️⚠️⚠️⚠️This company is scum they lure you in with cheap prices at£16.95 they say for the first year then it will go up by half but no within two months the price shot up to around £35 a month and now I’m paying £54 a month just for broadband and they tell me that’s ok stay well away from this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley XLN Telecom  
I switched from PlusNet, I really wish I hadn't bothered. I needed to suspend the service for 6 months whilst I relocated by business and was happy to continue to pay. I've not been able to do this so decided to terminate at significant cost as there was no other option available.

I've been hounded by sales people, been given misleading information and spent a considerable amount of time on the phone whilst being passed between departments. Really awful customer experience.

Broadband would often just drop its connection for no reason and appeared less reliable than the previous service but speeds were OK.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Thames Ditton XLN Telecom  
Just started a new broadband + telephone contract with XLN and it was the worst decision that I could have made.
1) Details agreed during the initial sign-up (e.g. free fixed IP address) are left out of the official contract and had to be re-confirmned.
2) Never received a router with connection information before the going live date and had to phone up to get connection details (for my own router).
3) Received an email saying I have to pay extra for the static IP address I ordered which was supposed to be free as promised during the intial phone call.
4) Couple of days ago they sent a message saying an new 'Business Assurance' product would be automatically added to my account.
This is basically an insurance to cover any potential BT engineer call-out costs for fixing line faults.
I did not order this and had to explicitly opt-out to avoid this service' being charged to my account.
5) Now because I am refusing their 'Business Assurance' product they will charge me a call-out charge UP-FRONT every time a BT engineer has to come out irrespective of the cause of the fault (even if the fault is not at my premises).
I am fuming and advice anybody to stay well clear of these charlatans.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Priddy XLN Telecom  
Appalling line quality. Below 4Mbps. When we phoned to cancel, they said we had to be put through to another line, which was busy. This went on for months. Eventually, when we got through, they gave us an email address to be used to cancel - which could easily of been given in the first phone call! Just a trick to make it as difficult as possible to cancel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff XLN Telecom  
Charged me £100 plus a month, and yes i will email you bills to prove, after verbal agreement on their recorded phone system that it would be £40 to £50, when 2 year contract was up they did not release my line but disabled it. Would not discuss in writing, as their tactics were devious, and since Tony Fitzpatrick departed the company , XLN have become the most disgusting telecoms company I could imagine. I recommend you stay clear I give them 0 out of 10 ! I was with them since 2002, so they have lost a long term customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
N.I. XLN Telecom  
Don't try to leave XLN. They will fleece you. If I had know this before I signed up I would have stayed with TalkTalk.
They use Openreach's infrastructure so they actual service is the same as other service providers, but they will increase the price without warning, and explain it away when you complain, until you are paying well over twice what you started paying, and then when you try to leave, they want all the remaining monthly payments plus a huge termination fee.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bath XLN Telecom  
Week 4 with little to no broadband after week 3
I thought they intended to resolve my broadband being down.
They did talk the talk but definitely haven't walked the walk !
before you get sucked in to the cost just consider how reliable are you on your broadband?
I had always believed you get what you pay for sadly they've proven me right. I saved £20 a month on service but the cost of having no service for what will be 5 weeks shortly is horrific . "they should have a government health warning on the website" This company could destroy your business!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devey XLN Telecom  
I have been in a business contract with them for past 2 years, and cant regret it more. They have revised the contractual prices multiple times in my 2 year contract period. The cost which was supposed to be 46.95£ in my final year of contract has gone upto 58.99£. Most of the comparison websites have even removed it from their search list because of their non reliable price structure. You wont find them on make it cheaper or u switch. Please don't sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham XLN Telecom  
VERY BAD EXPERIENCE AS A NEW CUSTOMER

I was cold called by XLN and very professionally sold a new broadband deal stating we would have seemless switchover from our old provider BT to XLN for 30% cheaper and enhanced Fibre connection and promising an overall better service...... We thought it would be stupid not to change contract and take them on based upon their rating also .... I was told it would take 2 weeks and true to their word we went live.....well our phones did.....THATS ALL ..... Broadband router said it was connected but we had no WIFI or Internet. Credit Card machines now didnt work and both Tills not on the network which we rely upon for remote monitoring of our business....... Our Office PC wouldnt connect ..... Allot these things were discussed during the cold call sell......I expressed my concerns asking many questions stating this had to be a seemless transition due to us running a business 7 days a week for 15 hrs a day. I was effectivly 100% guaranteed our transition would be issue free..... Having encountered the issues when we plugged in our router we called XLN who did go online to try to get us configured or optimised as they say and were told it would take 24 hrs to be optimised ...... It didnt work and following day we were forced into calling them back for further support ..... over the network they logged into our router to check but we were left with no service and told to plug our old router back in from original provider and a new router would be sent to us..... new router received after a few days and same issues...... its now 7 days later and we are still waiting for a stable working network. In meantime our our pub/restaurant with 2 Tills, a PC and credit card machines have no network connectivity.....we have had to turn customers away on many occasions as as our credit card terminals were not working...I would say we have lost near to £500 in business where the overall contract was to save us similar amount or so over 2 years contract which we had agreed to............Our Till provider couldn't connect and still cant connect to our network to see if it was configuration issues on their part and we will have bills from them to pay now also.. They use remote connectivity as part of the service they provide to us......Our Till supplier told us to go back to XLN for further support. We called XLN and we got told that they would send a technician to get us up and running BUT THEY DIDNT KNOW WHEN THIS WOULD BE which I find an absolutely pathetic response ..... during the 7 days with us struggling to get our connection working XLN didnt call us to verify what was happening or call us to see how we were doing knowing our issues from very start .... its 9 days and counting now and we still have no internet service or reliable credit card machine connection ..... I dont like writing bad reviews but this is nothing short of shocking service / treatment to new customers. I have zero confidence with XLN and warn any small business about thinking joining them .... Ask yourself, is the small saving really worth the effort ?..... We have signed a contract for a service and been delivered a system which has messed up our business operation and daily business routines. I would say we are just getting by but losing money in the process....its someone else's false promises and incompetency which is making our business lose money and be less efficient. Additionally its make us look incompetent in front of our customers through no fault of our own and we were not prior to moving to XLN. We will wait to see the response from XLN and I will write another update on here based upon the success of their ability to respond to this or promise of sending a technician....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar XLN Telecom  
After 5 days of having this awful broadband service, I decided to cancel. I lost clients and wasn’t able to use my printer due to it not connecting from my office, to the very weak broadband signal.
I had a call from a “manager” informing me that I couldn’t cancel otherwise I had to pay nearly £400 in fees. I explained I was within my cooling off period and had every right to cancel. She told me there is no cooling off period!!!!!

She then informed me that I was using an ADSL connection and that’s why my internet was so slow. She recommended I change to Fibre Optic to receive the speed I had from my last provider.
She said she would send me a fibre optic modem out, and informed me that really I had no choice because if I continued with my cancellation I’d be charged the £400.
I’ve waited 2 weeks and received nothing but another contract. And they’ve been charging me for fibre optic broadband despite the fact I haven’t received the modem.
I have once again cancelled and now going back to my old provider and nothing they say will change my mind this tome.
Their threats of taking me to court (yes they said I’ll go to court), won’t scare me this time. They’re not getting a penny from me.
I’d advise anyone to cancel their direct debits ASAP if you cancel your subscription so they can’t take your money.
This company need to be closed down !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln XLN Telecom  
0 or minus i would give if there were such options. Horrible, horrible service, I probably lost my mind to the lies of their saleswoman when i switched from my existing supplier. All small businesses i call upon you. Stay away from this rip off company. No internet at all. As a coffee shop i lost so many customers because wifi does not work. I am going back tommy previous supplier. I am also demanding compensation from xln. .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
Very disappointed. They charged us monthly for 17 months without even connecting the line. We haven’t been able to use the services for a second while 3 engineers visited our premises but couldn’t resolve the issue. Later, we tried to cancel the services but were told that it’s not possible to come out of contract.
Despite several requests to the helpline, nothing was done to improve our experience unless I had to go to their office in Millbank Tower where after lengthy discussion, they finally cancelled the contract with a pledge to look into our case and promised a possible refund.
Yesterday, I received a call saying that they will not be able to process any refunds and that was it.
We paid over £900 for not using any service and that’s a ripoff.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
One star is too many. Appalling company and customer service. Despite numerous complaints to XLN, I still do not have broadband. Avoid!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire XLN Telecom  
I honestly believe they make their money by providing such a rip off terrible service,many customers actually pay their huge termination fees just to get away from them. Slow broadband, hidden charges, threats if we dont take out their business assurance etc. This is the type of company you always hope you will never accidentally sign up with! Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
sheffield XLN Telecom  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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