379 Customer Reviews over 10 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-05-14
- Comments
-
Shockingly bad. Its now basically unusable and I have to use my 02 phone to tether to my computer. So annoyed. It cuts off all the time and everytime I try to upload a file it basically renders the whole broadband useless. Customer service (in India) just tell me to move my router - after 45min chat... How many more times can I move my router??? I wish I could give less than 1 start but I can't
- Location
-
- Location
- Cambridge
- Reviewing
- Three Mobile
- Date
- 2019-03-06
- Comments
-
Awful service internets slow, customer service is poor and they hike up prices haha. Im swapping back to one of the other networks. Stay away all you can eat slow data
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-03-21
- Comments
-
The broadband was overpriced, not very fast and quite often dropped out. But that's not my main beef with 3. When I opted for a cheaper, faster service with another provider, the agonising process of cancelling my account began. It involved several conversations, during one of which I was informed that I had to return the router etc within 5 days of receiving a prepaid envelope, or I would be fined £170. That in itself is bad enough, but I discovered I was also expected to return the 'gift' of a google speaker which was offered as an inducement to join in the first place. My understanding of the concept of 'gift' is that once given, it remains in ownership of the receiver. Not, as it seems to be in the case of 'gifts' from 3, something conditional and reversible. And what are they going to do with a second hand speaker? Land fill? It's a cheap, tawdry attitude on the part of 3, and it will put me off ever considering them again.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2022-04-22
- Comments
-
Poor customer service, poor broadband service.
Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
- Location
-
- Location
- Kettering
- Reviewing
- Three Mobile
- Date
- 2022-03-18
- Comments
-
My HomeFi broadband gets about 2mb if I’m lucky.
Save your money and opt for fibre if you can.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-13
- Comments
-
Absolutely terrible customer service. They charged me for 2 further months after I called them to say I moved, yet left me no messages. I was a loyal customer for years and now they charged me for months I didn’t use. The broadband was slow and definitely unreliable. I will never be using their services again
- Location
-
- Location
- Edinburgh
- Reviewing
- Three Mobile
- Date
- 2020-02-29
- Location
-
- Location
- Chapeltown Leeds
- Reviewing
- Three Mobile
- Date
- 2020-12-09
- Comments
-
Was once okay, but for the last few months speeds are terrible. Cant play on xbox until after 10pm, or before 9am, during daytime it wont even sign in. During the day, with dial up speeds on laptop just looking at ebay etc. They have oversold capacity, and are now throttling . Just downloaded a 40gb game, it manages about 6gb a night so it only took around 8 days. I will not be renewing contract.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-04
- Location
-
- Location
- Cardiff
- Reviewing
- Three Mobile
- Date
- 2013-08-12
- Comments
-
Cancelling a contract takes at least 3 phone calls speaking to different people and takes well over 30 minutes each time. I have had mobile broadband with them on a dongle and for a tablet and cancelling both was a nightmare. They are rude, arrogant, pushy and offer no help. These calls cost me a great deal because I don't have a three phone and they just try to keep you on the phone as if their persistence will encourage you to take out a new contract. Not to mention that their signal for mobile broadband is poor and not worth the money. I won't be using their services again.
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2021-02-15
- Comments
-
Just beware that if the post office is slow in returning the router, under the money back guarantee, then you will be receiving almost hourly phone calls from the collections department. There is nothing you can do to stop this (I was told before hand that if I called with the barcode from the return receipt that would be enough - its not, only the router in their hands counts). This might sound minor, but it took the post office 2 months to return the router and during that time I was flagged as a debtor requiring hourly calls.
- Location
-
- Location
- Thurrock
- Reviewing
- Three Mobile
- Date
- 2020-03-14
- Comments
-
Sadly, I can only agree with many of the comments from others. Streaming crashing when another computer simultaneously in use. Speed both upload and download going to a crawl whilst streaming and pings increasing tenfold. Atrocious lack of technical knowledge by anyone, passing from one sevice agent to another who can only either suggest repositioning the router or resetting the router - both useless suggestions.
After months of phoning, I finally got a no-cost termination of my contract. Changed to Vodafone on their equivalent package and have no problems.
I wrote to the CEO's office to discuss not only the technical issues but the fact that 3 didn't deliver a replacement router on an agreed date (had to take a day off work). 3 wont accept this is a breach of contract. 3 pointed out that normally an early terminaton of contract requires the customer to pay a 40% penalty - what, 3 cant supply a minimum acceptable standard and expects customers to pay for early exit?!!!
Anyway, I have been offered £30 as a 'goodwill' gesture. I refused that and they upped it to £50 in full and final settlement. No thanks, I lost a day's pay and have had months of crap service and crap customer support. I am taking the complaint to the Ombudsmen, not for more money, but to hold these charlatans to account.
If you are trying to get out of a contract, keep on trying. Alos, log an official complaint as this sets the clock ticking for your, if you want, make a claim to the Ombudsman.
- Location
-
- Location
- Eastbourne
- Reviewing
- Three Mobile
- Date
- 2020-05-22
- Comments
-
I have used three mobile broadband for more than 5 years. The broadband has been fine. My issue is not with that. When trying to cancel my contract, I have had to jump through hoops which are just not acceptable. I have spent hours on the app, live chat, email, phone numbers and 'contact us' forms. All getting me nowhere. It's a roundabout of excuses and 'try other' methods...This is massively unfair and looks setup to try and stop anybody from cancelling which is very unethical. I finally got through to somebody who 'understood' my frustrations yet could still not cancel my contract even though that was the department they worked in?! I had to cancel my direct debit as had no other option, now I receive a unpaid bill and the threat of my information passed onto a debt collection agency! After yet more phone calls, just three this time, I spoke to another lady who has said I will have to be charged double the amount that the letter I have just received says??!! This is a joke and feels like a huge scam and disservice to a loyal customer of years. It's even more unreasonable when I have barely even used the service for the last 3 months. Lastly, I have managed to speak to someone who says they will be able to cancel the service but she has to contact another department and will phone me back within 3 working days...So my case is still not resolved. I have even said I am happy to pay the amount for the one month cancellation but think it massively unfair to have to pay an extra month on top of that (is that even legal?). I will certainly not be using three ever again and will be moving my pay as you go service to a rival company asap.
- Location
-
- Location
- Herne Bay
- Reviewing
- Three Mobile
- Date
- 2021-12-22
- Comments
-
If only you could give minus stars… been with 3 network for years with mobile phone so decided to get mobile broadband with them as well 2 years ago, ok for about 8 months then problem after problem, just finished my 2 year total rip-off contract with them, absolutely disgusting they take your money and don’t supply the service they promise, then your on the phone trying to discuss the ongoing issues time after time to people in god only knows what country who can’t understand what your saying. Stay away, that’s my advice
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-07-03
- Comments
-
Got a contract with mobile broadcast on ipad2 since last year, bundled with 15gb mobile data. Very bad reception at home, no working solution (wifi signal, mobile home signal box) all rubbish. I wanted a lower tariff as i am UNABLE to use the mobile data anyway but they could not give me the option. I am still bound to pay the contracted price even if i am dissatisfied with the service. I have faithfully endured one year paying for the device and mobile data which i dont use and to my horror i still need to pay for another year! Customer service misinformed me that i can make changes to my tariff a year after which i thought i will have done today but no. That will cost me early contract adjustment fee of 250£ and if i decide to cancel the service? 250£ all the effin same. The most frustrating customer service encounter of my life.
- Location
-
- Location
- North London
- Reviewing
- Three Mobile
- Date
- 2020-04-26
- Comments
-
In a "good service" area, yet getting top speeds of 5 Mbps and average daytime speeds of 1-2 Mbps. I suggest getting a fibre connection instead, this is simply far too slow
- Location
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- Location
- Cleethorpes
- Reviewing
- Three Mobile
- Date
- 2020-02-21
- Comments
-
Three deliberately throttles internet speed and then uses the excuse there is maintenance happening in the area, if that were true all 3 customers would have slow or no network, yet my mobile speed tests at 11.4mbps yet my ai cube broadband speed tests at 1.4mbps with zero devices connected, shameful and I can’t wait for the contracts to end il never use them again their customer service team are arrogant as well when you show them this evidence
- Location
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- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2015-06-09
- Comments
-
I took up the offer of phone + european coverage as it fitted my needs. Firstly its not very clear that you have to call 3 customer service to enable "roaming" - and I found out when I travelled over there. After having to call from friends phone (waiting about an hour) at premium rates they assured me that my phone will be enabled between 1-4 hours. Nothing! They didn't even respond to an email I sent later that day threatening to cancel my contract. Upon return to UK you are sent through a maize of telephone options only for you to be told to call back later. I only got listened to when I went through cancellation line! Don't bother with 3, they promise lots and deliver an awful service.
- Location
-
- Location
- leeds
- Reviewing
- Three Mobile
- Date
- 2023-02-04
- Comments
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<2mb/s download a lot of the time and <1mb upload. Capping my downloads at around 90kb/s absolutely unusable.
- Location
-
- Location
- Gravesend
- Reviewing
- Three Mobile
- Date
- 2023-01-02
- Comments
-
I have been using Three 5G home broadband now for six months. Download speeds are averaging 500 Mbps and upload 100 Mbps. I would recommend to anyone who has Three 5G coverage in their area.No drop outs at all..One very satisfied customer.
- Location
-
- Location
- HULL
- Reviewing
- Three Mobile
- Date
- 2020-03-03
- Comments
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WORST INTERNET PROVIDER EVER!.Joined Dec 2019, got Huwaie B535 4G Home Broadband, was amazing for first 2 weeks downs of around 25 to 30 Mbps, then it all went wrong, now Im at 1Mbps and sometimes 4 or 5 mbs, most of the time does NOT work.
Ive complained over the phone so many times, cant pay my bills,impossible to stream any tv, cant even watch youtube,if it does load it buffers all the time,and the bits it does play is totally grainy and blurred.
My 02 mobile phone used as a wifi hot spot (tethering) gives 37mbps and all works fine when my tv links to that, once back on 3 nothing works.
I was their biggest hero in Dec 2019, now the biggest hater of 3, should of done more research, i called them tonight to say im cancelling and wont be paying them another penny,ive taken screenshots of speed (with times and dates on) videos of the speedtest etc, all as evidence, i even had to drive to my bank to physically put money in to pay upcoming direct debits, because i could not get online to transfer from one bank to another, total joke.
My mobile phone is faster then 3 home broadband, but my data is only 2gbs so used that up in no time, so if your reading this thinking of joining people, then don't, what i tell you is the 100% truth of my experience, as of March 3rd 2020, there are still massive outages in the UK, in most towns, Manchester, London, Hull, Bristol to name a few, its been like this for weeks,and for some months, impossible to come home from work and sit down and watch netflix,impossible,3 is absolutely the worst isp ive ever know,was amazing in Dec 2019, now its dire, ive given them chance to resolve this issue,ive reset the router 4 times, gone through all the settings with 3, nothings made it better, they have a massive outage and their network is a total joke, please believe me this is a true honest review, i thought maybe its because they are upgrading their network from 4g to 5g, no its not, they are even having to switch servers on and off just to try and give customers some service, i know this because my speedtest keeps showing different variants of 3s names,its is beyond a joke, if you are with 3 and are experiencing this, then cancel your direct debit, stop paying, send notification to their uk head office,and any evidence you have of the speeds service etc (screenshots/videos etc)they cant charge you for a service they are NOT providing basic english law, if they send you an invoice for the remainder of the contract then sue them for all your losses,and stress and grief caused from them NOT providing a reliable acceptable internet service, that what i am doing,its a joke at the end of the day when my mobile phone is much, much faster then their dedicated 4g system
- Location
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- Location
- Leicester
- Reviewing
- Three Mobile
- Date
- 2018-08-15
- Comments
-
Do not use three they lie to in the there shops I've been lie to over and over again by them bad customer service about as bad as 02 don't us three am going to EE a hell of lot better come every body don't yes three
- Location
-
- Location
- bridgend
- Reviewing
- Three Mobile
- Date
- 2019-10-05
- Comments
-
i had the broadband with 3 i had so much problem with it. i phone them up and they sand other router out to me in the end and in a couple of days down the line i was getting the some problem again i was getting very annoyed with this. once again i phone them up again and they said to go down to the stores and they will sort it out for me . when i went down to the stores that day the staff in the stores was not much help at all. come back home with the some problem i plug it back again it work for couple of days and than i was having problem again with it. that this time a had it with us. phone them and i said i was not paying anymore for rubbish network so i cancel my phone and broadband. they said it was fee at all. i have got to other provider and i having no problem at all
- Location
-
- Location
- NI
- Reviewing
- Three Mobile
- Date
- 2021-01-19
- Comments
-
Practically useless.
Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
Customer service is so bad, I could only call it hostile.
I consider Threes sale of the package to be entirely fraudulent.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2022-07-15
- Comments
-
There is a special place in hell for whoever thought Mifi Internet packages were a great idea for homes. Maybe if ypu live in a van, sure you can make an argument for that but a home. Please do not advertise those as a great Internet deal. Its not. You'll be pulling your hairs put in no time. The volatility in Internet speeds is ridiculous. I had the unfortunate luck to have found a room in a house in London with a Three Mifi package. Worst decision I have ever made. Don't take for granted a good Internet package that is overkill for your needs. Seriously. You'll want to watch a movie, you can't. You want to play video games online, keep dreaming. I have honestly not seen an Internet as bad as this one. I would actually rather have dial up Internet. St least I know what I'm getting.
- Location
-
- Location
- North London
- Reviewing
- Three Mobile
- Date
- 2020-04-06
- Comments
-
Agree with all other reviews, as we have had the exact same experience.
Pulled into a £20 P/M contract for 24 months.
Unbelivable. I've been with three since 2007, I have my phone contract and recently the mobile wifi (with Huawei AI Cube)
Given the current work from home situation for most people, its become more important than streaming netflix etc. During a working day I have to reset the hub multiple times to get an even passable connection.
Phoned them up and told to switch to 3G, which is equally as sh** as their pathetic 4G connection. The amount of disconnects and low speed daily has become intolerable.
As soon as both my contracts are up, they will lose my business forever.
Do yourself a favour and just avoid Three no matter how many offers they throw at you. They are liars.
- Location
-
- Location
- basingstoke
- Reviewing
- Three Mobile
- Date
- 2017-03-23
- Comments
-
This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
- Location
-
- Location
- Northampton
- Reviewing
- Three Mobile
- Date
- 2015-01-20
- Comments
-
It is difficult to know where to start with this company. Their network coverage is unreliable and nothing worse than not receiving texts or suddenly finding that you cannot make a call because there is no signal. They were particularly unhelpful and some of the call centre staff (and one of their managers) were quite rude when I explained that they were not being very helpful. After my contract expired I tried to cease the service. I found it difficult to get a PAC Code (promises but no code forthcoming). Eventually referred them to the Ombudsman Service. Cannot recommend Three and would be surprised if it is still around in a year's time!!
- Location
-
- Location
- steyning
- Reviewing
- Three Mobile
- Date
- 2019-11-13
- Comments
-
i live in very rural west sussex. My talk talk broadband -fibre, was peaking at about 27mb. Then my price went up out of contract so i switched. I had looked at mobile as i knew the mast was only about 1 mile away and was 4g+ enabled. I am an existing 3 customer so knew i had coverage. I bought the alexa enabled Huwawei AI cube and pay £20 a month. i am getting a connection of around 90mb now. There is a cap of 1TB per month so keep your eye on your usage, you can do all of this on your phone with the app. if you have doubts, simply tether your existing phone to your pc/laptop/firetv stick etc and see if it works before you order the hub. Its excellent, the hub, and has alexa and a nice bass speaker in there so you can pair your devices to it for sound as well.Much better and faster than wired broadband out here in very rural west sussex.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-10-04
- Location
-
- Location
- Reading
- Reviewing
- Three Mobile
- Date
- 2021-11-18
- Comments
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No internet for a majority of the time; service is getting progressively worse as I assume we get further throttled
- Location
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- Location
- East London
- Reviewing
- Three Mobile
- Date
- 2019-12-01
- Comments
-
Don’t waste your time 1MB... IF YOUR LUCKY
- Location
-
- Location
- WELLINGBOROUGH
- Reviewing
- Three Mobile
- Date
- 2009-09-07
- Comments
-
UNRELIABLE - SPEED USELESS
- Location
-
- Location
- Horsham
- Reviewing
- Three Mobile
- Date
- 2020-06-22
- Comments
-
We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
- Location
-
- Location
- Gpsport
- Reviewing
- Three Mobile
- Date
- 2023-09-28
- Comments
-
Three 5g broadband really is something I was a bit iffy at first but wow. If your close to a 5g mast your laughing place the modem in the window and you have full fast reliable connection u download a lot some big files and they come down faster than that of normal fiber broadband I can download a 70 gb file in mins it's so impressive I don't know why anyone would pay for a fixed connection it's much faster than any fixed broadband I can't recommend it enough
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2016-08-28
- Comments
-
Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
- Location
-
- Location
- Leeds West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2017-12-07
- Comments
-
This technology has been over-hyped by slick advertising. Dongles are over-rated and unreliable. The network signal is poor even in urban areas. My dongle frequently fails to connect to the internet.
- Location
-
- Location
- Doncatser
- Reviewing
- Three Mobile
- Date
- 2020-11-06
- Comments
-
Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
- Location
-
- Location
- London SE14
- Reviewing
- Three Mobile
- Date
- 2020-03-04
- Comments
-
Utter ****. In zone 2 central London, my closest mast is 100m away, and I cannot even get reliable 3G, let alone 5G, at peak times. Their customer service, the usual call centre drones, just repeat the same script over and over. Without doubt the worst service I have ever received from.any utility ever. DO NOT CHOOSE 3.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-12-01
- Comments
-
Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
- Location
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