35 Customer Reviews over 4 pages
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- Location
- West Berkshire
- Reviewing
- EE Mobile
- Date
- 2024-04-15
- Comments
-
I cannot rate this service low enough. Well, it’s not even a service. Battery lasted three hours. Internet connection constantly dropped out. Worst of all, there’s a failure to work properly with any devices like Alexa, FireTV etc. Took about ten minutes to connect with the BBC iPlayer—only found out it had connected because I left the room to do something else and came back in later. And the biggest slap in the face is having to use my mobile phone as a hotspot to get on the internet with my computer because the sh1tty EE mobile broadband wouldn’t connect. And the irony, the ultimate bloody irony, is that if I use my phone to connect to the internet via the crappy mobile broadband, it’s slower than a snail on crutches, yet if I turn my phone’s wifi off and use its 4G connection, I’m on the net instantly—AND THEY’RE BOTH EE 4G CONNECTIONS!!! How crap is that?
My advice… avoid like the plague.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE Mobile
- Date
- 2024-03-08
- Comments
-
I've spent £39 to supposedly get 30 days of Broadband while I wait for Sky to install a fibre setup in 2 weeks time. Every time I try to login it goes back to the login screen and then doesn't recognise my username. So pointless... avoid!
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2024-03-07
- Comments
-
This is the worse company I have ever had to deal with, they rely on that the wifi had used the minimum however it does not work, they invented that I have used twitch when I DO NOT use twitch they promised me cancellation without cancellation fee because the broadband was not working and all of this was talked on the third phone call with an agent who was so nice, delivered a proper customer service and made sure that everything was to my understanding and satisfaction. Sadly when I called back to check what it was still charging me they treated me as I was stupid, they went to listen to the conversations and won't let me leave the contract, making me pay for something that I am not using that is not working and that I do not want, and is not like its cheap, I pay £50 for the service, if you see this DO NOT contract with EE learn from other people mistakes.
- Location
-
- Location
- North Yorkshire
- Reviewing
- EE Mobile
- Date
- 2023-10-22
- Comments
-
It took 37 min 12 sec to load this page. We're going back to a landline and wired connections. This has got worse and worse.
- Location
-
- Location
- Tonbridge
- Reviewing
- EE Mobile
- Date
- 2023-10-10
- Comments
-
Hi all, I am so sorry to here bad reviews re EE. I feel that this is also across the board regarding help and customer supporrt etc as I have had bad experience from Virgin and also Sky. I opted for EE mobile from an EE shop and am getting 50 mbps on speed test which is what I am paying for. I wanted mobile hub as I can unplug and move around the house. I tested it out streaming TV film, Youtube music video on my samsung mobile and one tab open on now tv game of thrones and another tab open playing youtube video. All were streaming perfectly. Let's hopee this continues as I will never have to try and talk to an automated assikstant or wait 3 hour to talk to a human being!! I know exactly what you have been through and don't want to go through it again.. Cross fingers and have a good day please xx Suzie
- Location
-
- Location
- Suffolk
- Reviewing
- EE Mobile
- Date
- 2023-10-03
- Comments
-
3 times now an preappointed engineer has failed to show.
Each time apparently claiming to have knocked and not gained entry!.
Each time I have been in and no attempt had been made to contact me.
Customer service are useless.
- Location
-
- Location
- Cumbria
- Reviewing
- EE Mobile
- Date
- 2023-07-27
- Comments
-
Moved from BT Broadband as our line was so poor it constantly lost connection. The first week, the 4G router was amazing. Speed was double what we had and it worked through the thick walls of the house. However, it now constantly disconnects deceived for no discernible reason. It had to be wired to the smart TV to keep it connected. I’ve tried resetting the router, but it makes no difference. When it works it’s great… but it’s as unreliable as the service it replaced.
- Location
-
- Location
- perthshire
- Reviewing
- EE Mobile
- Date
- 2023-07-04
- Comments
-
The my ee app is a worthless pile of rubbish. I have spent over an hour trying to log in only to be constantly sent back to log in page. When I can log in the whole app seems unstable and constantly freezes or goes to pages I did not direct it to, simple tasks like trying to top up or buy data add ons are simply TRYING. The app is slow to the point of going backwards. My broadband signal has gradually got worse over the 5 years I have used ee.Perhaps this company should spend less money paying Kevin Bacon for rubbish adverts and spend it on the basics like a decent app for customers to use and a decent signal. Absolute garbage, tripe and poop"!!!!!!
- Location
-
- Location
- Scarisbrick
- Reviewing
- EE Mobile
- Date
- 2023-01-31
- Comments
-
This company does not care about its customers at all. My EE on a BT 4g hub is constantly on a red network light and only works sporadically . at best it delivers just over 1MBs and at peak times around half a MBs. They admit the local mast is a limited service mast and is hugely suffering from a contention issue , which means too many people are using it. there answer to this is > tough luck ,we can release you from remainder of contract with no penalty if you wish , such a disgraceful attitude form a customer support office.
- Location
-
- Location
- CHELMSFORD
- Reviewing
- EE Mobile
- Date
- 2023-01-09
- Location
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