24 Customer Reviews
-
- Location
- Devon
- Reviewing
- EE Mobile
- Date
- 2022-06-06
- Comments
-
Was such a good sevice upon a time bit unfortunately it has become quite apparent that they do not care about their customers I have had an issue with my services for arround a year had cube engineers, but open reach they say move router to here or there blame others and home equipment ect, they lie to you and give you the wrong information don't trust them. I have phoned them they sent cube engineer out to me and even the engineer said its not the equipment in my home they continue to blame bt open reach for things which that isn't our customers problems it's their problem not mine I refuse to accept the perfectic excuses and I'm not paying for a farari but only get an old clapped out fiesta ee it's about time you started to take responsibility and stop blaming other and stop lieing to you customers please everyone stay away don't be silly find a better supplier and don't pay money to these people if you do you will regret It. Lag, intermittent connections , poor service, lies and day light robbery.
- Location
-
- Location
- Manchester
- Reviewing
- EE Mobile
- Date
- 2022-03-12
- Comments
-
Decent speeds most of the time. The problem is the customer service. The EE website is atrocious - poorly formatted, confusing, faulty most of the time. Topping up is an absolute nightmare. This month MyEE decided to hide the better-value data add-ons from me, and then they magically reappeared on the app as soon as I bought a different, more expensive pack - scummy! Also, to cancel recurring payments you have to send a text from an EE phone, but there is NO info about what to do if your SIM is in a broadband device - I ended up getting overcharged as a result, had to call helpline just to ask, and was on hold for 2 hours. Overall the broadband itself is fine, but the ridiculous hassle of account management is a dealbreaker for me.
- Location
-
- Location
- Barnsley
- Reviewing
- EE Mobile
- Date
- 2022-02-16
- Comments
-
Absolutely rubbish, had to take Dongal back to shop manager admitted it was faulty sent it away for repair but came back with same problem eating data when I hardly used it. Been to EE shop 3 times and was told to ring 150 because they cannot deal with me, Rang 150 on 2 different occasions & spoke to advisor? who was totally ignorant reapeating same old b******t so still not sorted my issues then they have the audacity to send me a text saying my complaint has been closed.
WHAT A SET OF W*****S
- Location
-
- Location
- Cambridgeshire
- Reviewing
- EE Mobile
- Date
- 2021-11-09
- Comments
-
Let me start by saying its not cheap and I life in a block of flats on the 3rd floor and open reach won't put the cables up for fibre so this was my only option. The speed is all over the show from 75mbs down to 3mbs but on average on its low it stays about 6mbs I do a speet test few times a day and it's never at a settle speed. So I'm not to impressed if I'm to be honest with the speed. It's not dumped out at all but only been up for a week. Even tho BT, openreach and now EE are all the same company I would of thought they would be able to sort out fibre as its cheaper and more stable than mobile Internet
- Location
-
- Location
- Doncaster
- Reviewing
- EE Mobile
- Date
- 2021-08-29
- Comments
-
After two years of mysery with abysmal download speeeds from the three network,often less than 2Mbps,I purchased an EE data sim and put it in my link archer router,expecting to be disappointed I was amazedwhen it clocked up download speeds between 34/52 Mbps,It's a bit more expensive butworth it to get something that finally works.
- Location
-
- Location
- Hertfordshire
- Reviewing
- EE Mobile
- Date
- 2021-06-23
- Comments
-
Faulty goods.
Not refunding the £35 paid at the start of the contract for the faulty dongal. EE have admitted it to be there fault due to an update issue with the dongal which has stopped it working. EE won't cancel the contract till the dongal is sent back to them but yet what was the £35 I paid, I was told at the begin of the contract that this was for the dongal there for i own the donagl i don't have to send it back to you. I was told they would call me back in 2 weeks to reassess. Told they are doing me a favour not charging me the £250 remaining on my contract if I choose to cancel but yet this whole thing is due to their product being faulty. I wouldnt be canceling if the product the sold me was working. They then refused to send a new dongal out even if the old one is sent back.....fraud. Shocking servic
- Location
-
- Location
- Norfolk
- Reviewing
- EE Mobile
- Date
- 2020-12-30
- Location
-
- Location
- Walworth, London
- Reviewing
- EE Mobile
- Date
- 2020-09-28
- Comments
-
I use EE 4G broadband in my flat with a Huawei B535 router that I bought off Amazon. I can say that hands down if you are going to go with mobile broadband, go with EE. Yes, they are more expensive than the others but there's a good reason for that- they're infinitely better!
I tried using the router with a Three SIM card. Barely any signal (in central London!!) and it barely hit 1mbps. Got my friends on various networks (O2, Vodafone and Three) to all do speedtests in the flat. None hit more than 12-15 Mbs down, which isn't bad- if this isn't your main internet connection shared between two people!
On EE we get about 25mbs at the busiest times of day, at quiter times it's more like 40 and maximum I've seen it go up to is 70. We pay £38/month for unlimited data but with all this lockdown stuff and both of us working from home in a flat with no fixed fibre connection at all, it's an absolute no brainer. Ping times are between 18-30ms, so gaming works flawlessly.
For reference, look at the Three page on this very site. You'll see it BOMBARDED with bad reviews. There's a reason for it! I would have added the same if I hadn't cancelled my plan in the cooling off period as I knew immediately it was terrible. On EEs page it's all quiet, that's because people don't complain when it works as promised!
Just do yourself a favour and skip the hassle I put myself through to try to save a bit of money. They even throw in a choice of BT sport, extra roaming (not that useful in today's world), Amazon Prime or Britbox for free. If you really want to save money go elsewhere, but if you want a connection that actually works as advertised go with EE.
- Location
-
- Location
- Scottish Borders
- Reviewing
- EE Mobile
- Date
- 2020-04-30
- Comments
-
Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst.
- Location
-
- Location
- Wapping London
- Reviewing
- EE Mobile
- Date
- 2019-10-04
- Comments
-
Sudden drop in speed from 30 mbs download to 3 mbs
This is an hub operating over the mobile network.
For first year it worked ok although it needed frequent rebooting.
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2018-11-21
- Comments
-
Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's....
- Location
-
- Location
- Surbiton
- Reviewing
- EE Mobile
- Date
- 2017-12-19
- Comments
-
Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2017-11-02
- Comments
-
Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money.
- Location
-
- Location
- Liverpool
- Reviewing
- EE Mobile
- Date
- 2016-04-29
- Comments
-
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
- Location
-
- Location
- Wembley
- Reviewing
- EE Mobile
- Date
- 2016-04-14
- Comments
-
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
- Location
-
- Location
- UK
- Reviewing
- EE Mobile
- Date
- 2016-04-14
- Comments
-
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.
Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.
Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.
At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.
Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.
I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.
- Location
-
- Location
- Birmingham
- Reviewing
- EE Mobile
- Date
- 2016-04-07
- Location
-
- Location
- Luton
- Reviewing
- EE Mobile
- Date
- 2016-03-28
- Comments
-
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys!
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2016-01-29
- Comments
-
EE are basically extorting me at the moment as they will not unlock my phone handset from their network. They are telling me it will take them 2.5 months to perform this simple task. This is exactly the same as clamping your car. The phone is my property and they are preventing me from using it. This has to be criminal behaviour.
- Location
-
- Location
- London
- Reviewing
- EE Mobile
- Date
- 2014-10-17
- Comments
-
Here is something I think you should all realise. EE markets themselves very well, which is probably where all their money goes to, instead of focusing on the quality of their products and support. They call themselves the fastest and biggest network, which really means nothing as common sense would suggest that if a company buys two company's (Orange and T-Mobile) then obviously the buying company would obtain a large customer database, their 4g coverage is no different to other networks so they are not anymore reliable or better. When EE first came about, I made the switch, which went considerably smoothly. That's the catch you see. We could award EE with 5 stars for anyone making a switch from their current provider to EE, as EE greatly accepts any customer joining them, (their sales team are relentless), and makes the transition as smooth as possible. BUT this is where their service ends. Once you are swayed by the bright lights and fancy gimmicks they do not care about your needs or support. They have this tendency to extort as much money from you as possible, and even more so if you decide to leave them. Their customer service is mostly outsourced which means you will be speaking to someone abroad who is merely reading from a script, and not understanding the customers individual needs. That's if you even get through as it's not uncommon to be given the run around and left on hold, or even worse just be randomly cut off after holding for a considerably long length of time, not to mention a lack of people skill from their staff. EE DO NOT CARE about their CUSTOMERS and for the sake of your mental well being, do stay away from them, the amount of negative reviews are astounding and for good reason. I am now in the process of moving from EE to O2. Wish me luck.
- Location
-
- Location
- Co Durham
- Reviewing
- EE Mobile
- Date
- 2014-09-20
- Comments
-
I upgraded my T-Mobile mobile broadband - to EE. I agreed £15 pcm for 10GB with a free Eagle. Now being charged £125.91 + VAT! I have spoken to T Mobile and they said they would speak to EE! No one called me back - call centre service is very poor.
- Location
-
- Location
- Coventry
- Reviewing
- EE Mobile
- Date
- 2014-08-29
- Comments
-
After sales is a joke. I visited the Coventry precinct store to top up my dongle, £15 for 3 months (10G). when i tried to use it I had content block applied. The only way to resolve it was to return to the shop who took my card and told me it was now unblocked. But alas it was not so. I rang the help number and was kept waiting until my credit finally ran out. I wont be using or recommending this company to anyone again. Why bother when there is so much choice.
- Location
-
- Location
- Sussex
- Reviewing
- EE Mobile
- Date
- 2014-06-06
- Comments
-
I have had an issue of my CC being deducted for a PAYG top up and not then showing on the mobile account. 6 calls with a call centre in India - phones being put down - lied to about what would be done and when - 2 weeks of not having a phone working and clear evidence supplied of money being paid to Orange/EE, I called the CEO office - all resolved immediately. PAK code etc etc all done immediately and credit to be paid in 14 working days (?). Call 0800 0790032. But what a shower of a company.
- Location
-
- Location
- Swansea
- Reviewing
- EE Mobile
- Date
- 2013-09-04
- Comments
-
Being charged almost £50 for a broadband dongle I was told I had to register and yet they had no knowledge of my account. Haven't been able to use it and they are totally unwilling to take any responsibility. Terrible service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.