EE Mobile Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.
Overall Customer Ratings for 4GEE
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- Reliability
Based on 2853 customer ratings since 2013-04-10 (Show recent ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
16 Customer Reviews for EE Mobile
| Reviewer | Location | Reviewing | Date | Ratings |
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Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst. |
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| Claire | Scottish Borders | EE Mobile | 2020-04-30 | |
Sudden drop in speed from 30 mbs download to 3 mbs |
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| Stuart Williams | Wapping London | EE Mobile | 2019-10-04 | |
Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's.... |
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| Navid | London | EE Mobile | 2018-11-21 | |
Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass. |
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| John King | Surbiton | EE Mobile | 2017-12-19 | |
Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money. |
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| Buster | London | EE Mobile | 2017-11-02 | |
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this. |
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| Beth | Liverpool | EE Mobile | 2016-04-29 | |
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service. |
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| Til Kumari Gurung | Wembley | EE Mobile | 2016-04-14 | |
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town. |
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| Matthew | UK | EE Mobile | 2016-04-14 | |
ABSOLUTELY AWFUL. INCOMPETENT AND DISHONEST!!!. After calling to upgrade a sim only contract, the sim never arrived, and it turned out that they had not changed anything apart from the cost of my current contract which had increased! They then didn't change bank details correctly which meant that instead of switching payments from my mother's bank account to mine, they started debiting both accounts! Lastly, when my sister upgraded she gave me her old iphone, which ee said they could not unlock because it was no longer registered to anyone...I then took it to a phone shop where i paid £45 to unlock it, and despite me paying upfront my sister got a bill charging her for it (so much for 'it can't be done')!!! |
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| Cait | Birmingham | EE Mobile | 2016-04-07 | |
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys! |
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| Mark lock | Luton | EE Mobile | 2016-03-28 | |
EE are basically extorting me at the moment as they will not unlock my phone handset from their network. They are telling me it will take them 2.5 months to perform this simple task. This is exactly the same as clamping your car. The phone is my property and they are preventing me from using it. This has to be criminal behaviour. |
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| Brian | London | EE Mobile | 2016-01-29 | |
Here is something I think you should all realise. EE markets themselves very well, which is probably where all their money goes to, instead of focusing on the quality of their products and support. They call themselves the fastest and biggest network, which really means nothing as common sense would suggest that if a company buys two company's (Orange and T-Mobile) then obviously the buying company would obtain a large customer database, their 4g coverage is no different to other networks so they are not anymore reliable or better. When EE first came about, I made the switch, which went considerably smoothly. That's the catch you see. We could award EE with 5 stars for anyone making a switch from their current provider to EE, as EE greatly accepts any customer joining them, (their sales team are relentless), and makes the transition as smooth as possible. BUT this is where their service ends. Once you are swayed by the bright lights and fancy gimmicks they do not care about your needs or support. They have this tendency to extort as much money from you as possible, and even more so if you decide to leave them. Their customer service is mostly outsourced which means you will be speaking to someone abroad who is merely reading from a script, and not understanding the customers individual needs. That's if you even get through as it's not uncommon to be given the run around and left on hold, or even worse just be randomly cut off after holding for a considerably long length of time, not to mention a lack of people skill from their staff. EE DO NOT CARE about their CUSTOMERS and for the sake of your mental well being, do stay away from them, the amount of negative reviews are astounding and for good reason. I am now in the process of moving from EE to O2. Wish me luck. |
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| Tristan | London | EE Mobile | 2014-10-17 | |
I upgraded my T-Mobile mobile broadband - to EE. I agreed £15 pcm for 10GB with a free Eagle. Now being charged £125.91 + VAT! I have spoken to T Mobile and they said they would speak to EE! No one called me back - call centre service is very poor. |
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| Matt | Co Durham | EE Mobile | 2014-09-20 | |
After sales is a joke. I visited the Coventry precinct store to top up my dongle, £15 for 3 months (10G). when i tried to use it I had content block applied. The only way to resolve it was to return to the shop who took my card and told me it was now unblocked. But alas it was not so. I rang the help number and was kept waiting until my credit finally ran out. I wont be using or recommending this company to anyone again. Why bother when there is so much choice. |
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| J WILEY | Coventry | EE Mobile | 2014-08-29 | |
I have had an issue of my CC being deducted for a PAYG top up and not then showing on the mobile account. 6 calls with a call centre in India - phones being put down - lied to about what would be done and when - 2 weeks of not having a phone working and clear evidence supplied of money being paid to Orange/EE, I called the CEO office - all resolved immediately. PAK code etc etc all done immediately and credit to be paid in 14 working days (?). Call 0800 0790032. But what a shower of a company. |
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| Christine | Sussex | EE Mobile | 2014-06-06 | |
Being charged almost £50 for a broadband dongle I was told I had to register and yet they had no knowledge of my account. Haven't been able to use it and they are totally unwilling to take any responsibility. Terrible service |
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| David | Swansea | EE Mobile | 2013-09-04 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
