171 Customer Reviews over 5 pages
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- Location
- derby
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2022-01-10
- Comments
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im sick and tired of spending massive amounts ov bills every month with Vodafone for lies and not being happy stuck in a contract! all for crap internet speeds! and poor customer service that seem to be helping you'' but are very quick to transfer you and only to find out they have lied to you and nothing has changed! i took out a contract with them and told i would reach up-to 130mbps to then after days go by getting between 4-8mbps and told that im only getting up-to 10mbps by customer service in derby and if im not happy i can leave! im shocked how im treated! and not only that when you ring your spoken to by an automated system that puts the phone down on you constantly because it doesn't understand you! and tells you to speak on line chat that id be welcomed by customer service, only to find out its automated again!! !! so every-time i call them iv to tell the automated system iv leaving Vodafone!! my internet with them is shocking" im now getting under 1mbps up-to 1 and a half!! i cant even watch Netflix!! why sell my unlimited mobile internet with promises of massive speeds and no caps in the evenings to be getting such horrific slow speeds!! this is 2022 and im getting closer to dial-up speeds!! this is a multi billion company and it cant keep to promises to its customers!! im so angry!! im going to go to EE
- Location
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- Location
- dudley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-11-19
- Comments
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1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-11-18
- Comments
-
Vodafone Gigacube
Awful- don't bother
Intermittent connection at best and virtually non-existent at times.
Home working made ultra difficult by a company who don't really care about coverage.
Sell you something with 5g capability knowing you're unlikely to get 4g at best.
Customer service unhelpful and you're left paying a premium for a service which rarely delivers.
Bring on a permanent base so I can get home broadband
- Location
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- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-10-23
- Comments
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Please avoid. Every single time I've added credit the data pack either hasn't aligned with my account so I can't use it, or it works nicely and then automatically disconnects from my account daily. I swear I can't use it for 1 day without it disconnecting from my account. Then I have to go on live chat for over an hour to be told a "glitch" occurred. Its clearly all nonsense. Pay as you go wifi is useless and customer service is appalling.
- Location
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- Location
- BFeJdNKjXYuGcHto
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-07-05
- Comments
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- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-07-05
- Comments
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SCAM! Very poor quality, it's unusable and expensive! Not only that, but even for 1-month contract you have to give them 30 days notice, so they can charge you another month for something you're not even using. Thieves!
- Location
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- Location
- Salisbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-26
- Comments
-
Absolute scam, low speed high latency very bad service.
Wasted hours speaking to assistants with no solutions to improve speeds.
NOT ONLY THAT you will have to pay 30 days extra after cancel this contract
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-07
- Comments
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It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
- Location
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-01
- Comments
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Absolute Scam if you are going tot ake the 30 day rolling contract. They will charge you for another 30days "notice" so you would have to cancel the contract the moment you started!
Customer service not interested at all to help and they just repeat garbage back over and over.
DO NOT BUY THE 30 Day rolling contract .... SCAM.... Slow speed
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-05-24
- Comments
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Hmm, notice I posted on 21 April! I don't normally do reviews, but Vodafone mobile broadband has deteriated. 10 minutes to open an email, if I can obtain a connection. I no longer find it a useable service, it's possible another area of the country may be ok. It's dire, rather like my mobile phone in 1993
- Location
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- Location
- Conwy
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-05-11
- Comments
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Sorry Vodafone. The actual mobile connection here is pretty good, but the mobile broadband is shocking! Generally it varies between 0.5Mb and 3Mb and often drops out all together. Let's face it, that's pathetic. And what on earth could the excuse be? We can see the telephone mast right at the bottom of the valley! If you wasn't the only provider in this area I would have cancelled this contract long ago.
- Location
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- Location
- ALNWICK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-21
- Comments
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When it works it's ok'ish. But after 12 years using mobile broadband (Nb. My former supplier doesn't cover my current living location), I'll have to arrange a landline type connection. Vodafone is ok'ish when it works, very unreliable
- Location
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- Location
- FqSfnApsXrTKlQ
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-13
- Comments
-
xlSKoRDaJ
- Location
-
- Location
- FHMPtLgYkExoWXf
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-04-13
- Comments
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- Location
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- Location
- Cork
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-07-06
- Comments
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Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess.
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-05-27
- Comments
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I needed a data roaming option that covered me in Singapore, Australia and the USA for 2 months. After researching the best options and then going into my local Vodafone store for advice, the Mifi mobile hot-spot device and Global Roaming Plus 5 GB of data sim card seemed like the best choice.
However, I only successfully got the device to work once during the 2 months I was away. The signal light was constantly on red and it always said there was no network on my device even when in city centres. Only once did the light go green and connect to a local network, even then I couldn’t get any internet to work on my phone. I only used 89 MB out of the 15 GB I paid for. In the 3 different continents and numerous places I tried to use it I couldn’t even get close to a useable connection.
Overall this cost me over £110 (including the cost of the device which I will clearly never use again given the lack of signal). I am aware that is the cost of the contract which I signed up but for this price I gained no service. I managed to send one email to a hotel about my stay! Every-time I had no wifi and needed directions, train timetables, use of google maps etc (this is what I had bought the Mifi for!) I had to use mobile data on my phone instead (not with Vodafone) and that cost me a fortune - which was exactly what I was trying to avoid in the first place.
- Location
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- Location
- lONDON
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-03-26
- Comments
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Thought I got a good deal with Vodahone mobile broadband hub-Mifi. Advertised speeds of up to 150mbs. Took it to various places inside and outside - Nowhere near that - Best I ever got was 35 outside.
It does not as advertised replace your fixed broadband. It is rarely about 8 mbs and often as low as 1.5 which it is now. Absolute rubbish. If you see any good offers for - this walk on by!
- Location
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- Location
- Keith
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-02-20
- Comments
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It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
- Location
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- Location
- Crawley
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-01-19
- Location
-
- Location
- Warrington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-09-16
- Comments
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I've had no end of problems, promises that engineers would come out, but the service doesn't improve, ridiculously long call wait timed. I've now had zero broadband for 36 hrs and have been waiting on the phone to speak to someone for 30 mins. Customer service staff are always polite & helpful, but the problem is the infrastructure. It's costing me money in call minutes and data to my mobild provider, I am extremely unhappy, I would not use Vodafone for ANYTHING ever again.
- Location
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- Location
- Tamworth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-08-14
- Location
-
- Location
- Abingdon
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-29
- Comments
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Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
- Location
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- Location
- Cambridgeshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-16
- Comments
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Guaranteed speed is nonsense. And there is no mechanism to claim the guaranteed 15% discount for not meeting expected speeds.
Switched from EE home broadband to Vodafone home broadband. Access to the usual sites Netflix, amazon, Facebook, YouTube all were terribly slow. Support is impossible to get a hold of. The chat online just sits on "loading". From a Vodafone home phone they charge for calling support and never answer.
As we have Vodafone 4g on mobile we switched to chewing up mobile data. Yes the mobile data rates were faster and more reliable than home broadband.
They had actually limited the home speed to 15mb but guaranteed 25mb.
Went through months (yes months) of support. Changed wifi channels (irrelevant). Changes to the google DNS again irrelevant. They promised to send an engineer out to remove the limit within 48hrs. 2wks later still waiting for the engineer and the line limit to be lifted.
Did I mention there is no way to claim for the 15% discount. It is not in any Vodafone App and the techinical support state they can't authorise discounts.
And the support has more rigorous security than any banking app I have used. If I contact via the app then they should have the account details. And if they are going to reset the router then they should call the house phone. Complete incompetence.
- Location
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- Location
- Wokingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-11-28
- Comments
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Avoid like the plague, no where near the speed advertised. hours of wasted time on the support chat and over an hour on hold on the phone support. Engineer visit scheduled but no one showed. got told they had missed me but I work from home and hadn't left the house at all that day.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-10-28
- Comments
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I am so fed up with speaking to family and friends and having to wander about the house and garden to get a reception. It has got better because we used to have to run to the bottom of the garden for good reception, sometimes in the poring rain, not good.
My family get the hump for not being able to hear me and keep saying get a proper phone, listen up Vodafone.
Really want a Vodafone person out so they can hear what our reception is like. I secretly hope it's raining lol.
So fed up with complaining. I just want to be able to hear the people love.
Listen to the little places in England please.
- Location
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- Location
- ayr
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-10-08
- Comments
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poor service terrible speed, got text saying they cant do anything about it.
- Location
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- Location
- West Yorkshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-08-28
- Comments
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Supposed to get 38mbs and I'm averaging 0.06mbs surprised it's even letting me post this never ever go vodafond
- Location
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- Location
- Horsham, West Sussex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-08-06
- Comments
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Revolting, not only do they sell you a product that dosnt work when they claim it does the customer service is disgusting. We’ve not had one week we’re the internet has worked to a standard we were told. It cuts out, drops out every bloody day and you have to reconnect. When you ask for help you don’t get it!
Don’t go with these guys they rob you of money, give you false information. Go elsewhere save yourself the stress!
- Location
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- Location
- Bognor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-31
- Comments
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DISASTER, TERRIBLE. Sent faulty dongle, spent 11 months trying to get it working by visiting lots of vodafone shops and calling them. Turned out they'd sent me a prototype which wasnt for public use, and now they wont refund me £378.40 for something I didnt use. SHAMEFUL VODAFONE
- Location
-
- Location
- NOTTINGHAM
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-26
- Comments
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Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
- Location
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- Location
- Port Talbot
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-09
- Comments
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The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
- Location
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- Location
- Plymouth
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-04
- Comments
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Customer service quite poor i wouldn't recommend them. With one or two exceptions i was promised call backs that never came ,was given information that was wrong and simple problems took an age to sort out.
- Location
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- Location
- Somerset
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-06-06
- Comments
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Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
- Location
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-05-14
- Comments
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I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.
The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.
I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.
Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.
The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)
I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.
As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.
I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.
The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.
Never going back to Vodafone now...
If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
- Location
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- Location
- Jaipur
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-28
- Location
-
- Location
- Bangor
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-17
- Comments
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Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
- Location
-
- Location
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-04-07
- Location
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- Location
- West Lothian
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-23
- Comments
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For any potential vodafone mobile broadband customers out there. Heed my warning..
Dongle bought 27th Dec 2017, it came with 1GB of free 3G data
15GB of data purchased for £25 ~20th January 2018 when I used the 1GB of free data.
It is important to note this data pack should last for 90days of 15GB, whichever happens first
Since then... Nightmare...
It is important to note that the dongle is for my parents, who get 3G 'just' but are in a poor ADSL area with no chance of fibre. The Mobile broadband was for low useage, occasional emails etc...
PAYG data packs have never lasted longer then a week before I get the dreaded "top up needed webpage" when I try to access the internet. Now this is prompted, not by the VF WiFi hotspot but by the 'network'. This has resulted in weekly phonecalls to Tech Support who say the 15GB pack is 'broken' and has an issue. The say the smaller GB packs 'work' so they'll clear down the 15GB purchase and add smaller packs. I just need to phone when the data is consumed, state the problem is the 15GB 'issue' and they'll add more data.
So 7 days ago 2GB was added. (6th time of phoning)
I reset the data counter on the router...
14MB used on the router
<70MB used according to My Vodafone
and service has been turned off again
I have been a loyal VF customer for years, but this experience has been horrific.
No support, no communication (despite promised callbacks)
No compensation
and more importantly, no service....
All I can do is urge people to consider other options - my experience has destroyed all faith I have in VF to deliver the service they promise, and I've paid for.
Buyer beware!
- Location
-
- Location
- So15
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
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Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
- Location
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- Location
- Hertfordshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
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So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.