Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3.3 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2021-05-04 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

172 Customer Reviews over 18 pages

  • Reviewer
    Location
    South Coast
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Hey if you're reading this you're probably looking into replacing your broadband with 5G? If so all I can advise is don't, especially with vodafone. Now I was shocked to see how high the rating was but look a little deeper and all the positive reviews look fake. The speed is piss poor, it drops out contstantly and you're looking at an hour each time to speak to customer support. Want to cancel after you've already signed up (and they've lied continuously about how its going to improve next week), forget it because they state they will charge you the remaining balance on the contract. It's an absolute joke and honestly if just one person reads this and decides against it I'll consider that a success.

    Vodafone, you're an absolute embarassment and I will never use another one of your services
  • Reviewer
    Location
    derby
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    im sick and tired of spending massive amounts ov bills every month with Vodafone for lies and not being happy stuck in a contract! all for crap internet speeds! and poor customer service that seem to be helping you'' but are very quick to transfer you and only to find out they have lied to you and nothing has changed! i took out a contract with them and told i would reach up-to 130mbps to then after days go by getting between 4-8mbps and told that im only getting up-to 10mbps by customer service in derby and if im not happy i can leave! im shocked how im treated! and not only that when you ring your spoken to by an automated system that puts the phone down on you constantly because it doesn't understand you! and tells you to speak on line chat that id be welcomed by customer service, only to find out its automated again!! !! so every-time i call them iv to tell the automated system iv leaving Vodafone!! my internet with them is shocking" im now getting under 1mbps up-to 1 and a half!! i cant even watch Netflix!! why sell my unlimited mobile internet with promises of massive speeds and no caps in the evenings to be getting such horrific slow speeds!! this is 2022 and im getting closer to dial-up speeds!! this is a multi billion company and it cant keep to promises to its customers!! im so angry!! im going to go to EE
  • Reviewer
    Location
    dudley
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
    2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
    Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
  • Reviewer
    Location
    Sutton Coldfield
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone Gigacube

    Awful- don't bother

    Intermittent connection at best and virtually non-existent at times.
    Home working made ultra difficult by a company who don't really care about coverage.
    Sell you something with 5g capability knowing you're unlikely to get 4g at best.
    Customer service unhelpful and you're left paying a premium for a service which rarely delivers.
    Bring on a permanent base so I can get home broadband
  • Reviewer
    Location
    Wales
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Please avoid. Every single time I've added credit the data pack either hasn't aligned with my account so I can't use it, or it works nicely and then automatically disconnects from my account daily. I swear I can't use it for 1 day without it disconnecting from my account. Then I have to go on live chat for over an hour to be told a "glitch" occurred. Its clearly all nonsense. Pay as you go wifi is useless and customer service is appalling.
  • Reviewer
    Location
    BFeJdNKjXYuGcHto
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    XlaWLGHRxtBsg
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SCAM! Very poor quality, it's unusable and expensive! Not only that, but even for 1-month contract you have to give them 30 days notice, so they can charge you another month for something you're not even using. Thieves!
  • Reviewer
    Location
    Salisbury
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute scam, low speed high latency very bad service.
    Wasted hours speaking to assistants with no solutions to improve speeds.
    NOT ONLY THAT you will have to pay 30 days extra after cancel this contract
  • Reviewer
    Location
    ALNWICK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute Scam if you are going tot ake the 30 day rolling contract. They will charge you for another 30days "notice" so you would have to cancel the contract the moment you started!

    Customer service not interested at all to help and they just repeat garbage back over and over.

    DO NOT BUY THE 30 Day rolling contract .... SCAM.... Slow speed

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.