182 Customer Reviews over 19 pages
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-03-10
- Location
-
- Location
- london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-02-13
- Comments
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really really pathetic customer care and the company is cheat - they charged me for phone and it didn't start working despite of daily follow ups for straight 2 months.
- Location
-
- Location
- HIGH WYCOMBE
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-02-08
- Comments
-
Having placed two orders with Vodafone for their broadband service. 1st time I was with sky waiting for my contract to end at the end of the month was promised by Vodafone there would not be any service cut transferring from sky. 2nd order as they said they cannot take over a sky line during contract. I am on my 3rd order and they keep telling me that there is open orders on the line. Shocking customer service having to hold upto 45 mins to get through to the relevant department. Never had any follow up calls to advise me they were having issues with the lines instead sent me 2 routers and gave me 2 different live dates. Appalling customer service accusing me of lieing as they have not record of my conversation with their teams even though the same day I had spoken to Web chat. Do not recommend them at all. I am no longer with any provider for my broadband and Vodafone has still failed to take over my line. I don't even have any provider to contact us sky as said I am not longer a customer so they don't have access to my details. Can anyone advise anything? Apparently Vodafone are saying there are open orders on the line hence why they cannot take over. Even though sky's contract has been paid in full and my account was closed on the 29th of January.
- Location
-
- Location
- Sunderland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2015-11-18
- Comments
-
After months of trying to get Vodafone to stop texting me. I changed providers. Vodafone took weeks to give a PAK code, then my mobile was locked. Phone requests, emails and texts (even to their CEO) were all ignored - until I changed provider. I had my phone unlocked for £7 and today I had a call - from my provider - Vodafone!!
- Location
-
- Location
- UK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2015-06-24
- Comments
-
Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.
Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.
Vodafone just have not got a system in place, and you will suffer if you go with them...
- Location
-
- Location
- Not Applicable
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2015-03-31
- Comments
-
Very fast 4G connection, terrible technical support.
- Location
-
- Location
- north-west
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2014-11-11
- Comments
-
No hassle with USB dongle and connecting up from standard Vodafone box. Pay as you go was fine for three years.There was a monthly expiry date and so I'd buy a £15 voucher from shop and from the box would simply type-in the number and I was again connected up to the internet. Then Aug 2013 they brought in data packs, upped the price to £20 and I had to open an online account. I couldn't manage the top-up and went round in circles and always ended up having to get their help in converting my voucher to data. I then had to wait up to an hour (usually) for internet connection.I wondered why they just couldn't tell how it wa done and they kept telling me they were going to update the website. I'd visit the shop and they'd spend 15 minutes connecting up my laptop! Then they advised me to get the tech team to do it by phone. Then it was customer services who did it. Then 14 months later I was told that I couldn't do it online/account top-up myself, that I would ALWAYS have to ring up monthly for them to convert my voucher (or card payment) into my usual 3GB data. As my mobile phone wasn't with Vodafone I had to pay for this at UK rate. I was put through to Indian, African and Scottish people, all friendly and with helpful attitude but have never once got an immediate response to my call (usually all-back) or internet. This month (Nov 2014)they couldn't get me on the internet for two days! This is a long review. It's been a long time frustrated and inconvenienced and I just want you all to be warned. It's PAYG dongle works just dandy ...once you're finally connected!
- Location
-
- Location
- Yorkshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2011-02-02
- Comments
-
I got this PAYG dongle in November 2010 as I've moved house and needed broadband. This was a great deal at only £15 a month with 3GB allowance. Sadly, Vodaphone have reduced the monthly allowance to 2GB from 1st February 2011 so I'm desperately trying to find another provider to change back to 3GB. WOULD NOT RECOMMEND THIS IF YOU NEED MORE THAN 2GB PER MONTH.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2010-11-19
- Comments
-
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2010-06-06
- Comments
-
After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.