Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.3 stars
  • Customer Service
    3.2 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2021-12-03 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

182 Customer Reviews over 5 pages

  • Reviewer
    Location
    Chester
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Up to 38mbs they say. I'm actually getting 4-5 Mbps!
    Switched from BT where I was getting 38mbs so not impressed with Vodafone fibre so far. Avoid like the plague?
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to get 38mbs and I'm averaging 0.06mbs surprised it's even letting me post this never ever go vodafond
  • Reviewer
    Location
    Sheffield
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Reviewer
    Location
    Slough
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
    So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
    I then went to Virgin who never came through.
    I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move
  • Reviewer
    Location
    worsley
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodaphone are the worst company I have ever delt with. Do yourself a favour and don't go with this shower for vroadband I've now been without broadband for 6 weeks. Constantly lie to you and every time you ring them tell you something differnt
  • Reviewer
    Location
    Keith
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
  • Reviewer
    Location
    Sunderland
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    After months of trying to get Vodafone to stop texting me. I changed providers. Vodafone took weeks to give a PAK code, then my mobile was locked. Phone requests, emails and texts (even to their CEO) were all ignored - until I changed provider. I had my phone unlocked for £7 and today I had a call - from my provider - Vodafone!!
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very disappointed with this service, the offer is too good to be true. Dont fall for it. Internet soeed is terrible and they lied and said that the signal for us would be as good if not better than eith sky (who we were already with) i can assure you that we had no problems with sky at all and vodefone are just rubbish.
  • Reviewer
    Location
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Had it for nearly a year and without fail the quality is shoddy at best and non existent at worst, connection constantly fails and disconnects no matter what device you use. Makes even watching a short clip or messaging people a pain. Whatever you do don't get Vodafone broadband
  • Reviewer
    Location
    Evesham
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Do not be tempted by their offer. Catalogue of incompetence and misinformation for over a month, a month filled with lengthy frustrating phone calls, resulted in us returning to our old service provider without ever having received broadband from Vodafone. Unbelievably bad service and a horrible experience. Company culture and training not set up to want to solve problems, is infuriating, frustrating and at times insulting.
  • Reviewer
    Location
    Penarth
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Re:- Colin Perthshire Vodafone Mobile Broadband 2016-11-26

    This wonderful service can hardly be Mobile Broadband if its over the same line that BT were using ???

    Re:- " After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have? "
  • Reviewer
    Location
    South Coast
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Hey if you're reading this you're probably looking into replacing your broadband with 5G? If so all I can advise is don't, especially with vodafone. Now I was shocked to see how high the rating was but look a little deeper and all the positive reviews look fake. The speed is piss poor, it drops out contstantly and you're looking at an hour each time to speak to customer support. Want to cancel after you've already signed up (and they've lied continuously about how its going to improve next week), forget it because they state they will charge you the remaining balance on the contract. It's an absolute joke and honestly if just one person reads this and decides against it I'll consider that a success.

    Vodafone, you're an absolute embarassment and I will never use another one of your services
  • Reviewer
    Location
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Terrible service. Router doesn't work well. Doesn't support media servers such as synology
  • Reviewer
    Location
    Jaipur
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    very poor service and staf pl refund my money
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    We have been without wifi for one whole week. We set up a new contract with this company a week ago, and have been left in the lurch since then. Our wifi was promised to be immediately running after our previous contract expired, however Vodafone failed to connect our wires properly. Since then we have been waiting for someone to come to our house to fix their mistake, and having been promised several appointments, as of yet no one has turned up.
  • Reviewer
    Location
    Belfast
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    I would tell you about Vodafone broadband if I had ever actually managed to get it!! Initially ordered the start of January being told I wouldn't need to be at home to have it installed. However after engineer visit turns out I did need to be there. After numerous phones calls and waiting managed to get 2nd engineer visit arranged for the start of February. My mum came & waited in my house all day & no engineer turned up. Vodafone didn't even bother to phone & let me know. I have decided if this is a sign of things to come I should cancel before I get involved with a company who are completely disorganised & incompetent
  • Reviewer
    Location
    North Yorks
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Keeps losing connection and very slow. Tech support bad.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    I recently joined Vodafone broadband and have been frustrated a lot by the way they handling of calls from their customers, I waited on line for more than three hours to listen to the music and the message of apology recorded, was bad decisions to join this company
  • Reviewer
    Location
    Crawley
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    I signed up for 30GB/month data only , 1 year contract for mobile broadband with Vodafone . This was to use mainly abroad at our holiday home in continental Europe plus on other holidays. Unfortunately I soon realized that I was getting less than the half of the data amount I was paying for. I understand that all other operators (O2, Three etc) clearly state that you can only use a proportion of you data allowance in EU mainland... Vodafone kept saying that they were allowing me to use whole 30GB abroad which was not true . The data were disappearing from my monthly allowance even if we were not switching the mifi device on... Anyway I kept paying for this substandard service for the whole year and stopped my DD as soon as the contract expired. Called them 2 weeks later and was told tha they will still charge me for the whole month after the contact finished as I was supposed to give them 30 days notice. Their T&C clearly state that you can cancel the contract " without termination fee if the service is poor for unreasonable amount of time " Well, the service was "poor" for the whole year... and the contract has ended up already but they still want more money!. STAY AWAY
  • Reviewer
    Location
    Tamworth
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    No Internet service for 5 weeks. Waited in on 5*separate occasions for a promised Open Reach engineer visit - 'no show'. Watch this space. So many phone calls, listening to the same old 'yes, this is totally unacceptable, sir' Frankly, I'm lost. I could throw 'I'm a pensioner into the mix!
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Extremely bad. The first 3 - 6 months it works well then when a problem occurs (which will) you'll release your stuck with what you have unless you switch. The worse customer service I have ever received. Ever. They did nothing. Have done nothing and it is apparent they will do nothing. Save yourself the hassle and go to another company instead of having to experience this.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.