182 Customer Reviews over 19 pages
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- Location
- West Bromwich
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-11-06
- Comments
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RARELY do I leave reviews but I switched from SKY Fibre Broadband to Vodafone on what I thought was a cost saving decision. ABSOLUTE rubbish. I went for the fastest option. After just days I was having to call them because the wifi signal to devices was poor. After a long winded conversation changing a whole host of settings, I still had multiple issues. In the 2 weeks I had it I had no internet of any kind for 3 separate days.
The router technology is still way off the competition and the service incredibly unreliable. They are a few years away from providing broadband that can compete with SKY/Virgin.
Get out of your contract within the 30 days cooling off period!!
- Location
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- Location
- Shaftesbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-26
- Comments
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SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
- Location
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- Location
- LONDON
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-25
- Comments
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This is by far the worst company that I have ever encountered in my life, bearing in mind I've been in the UK for the last 10 years and have gone through Orange, O2, Three, etc... Their customer service is a joke and a team of unprofessional individuals who are rude and incapable of ever solving problems that they've caused. In the last 4 months, I have called over 15 times, spent over 7.5 hours (given the fact that they place you on hold and phone calls average at 30 minutes per call, and this one time I stayed on for 2 hours before the agent just hung up on me). My contract ended in June, prior to the contract ending, I went into the shop a month before and called to inform them that i had no desire of renewing the contract as I had been paying for a year for a contract that i wasn't using as the first month of me having the phone, the phone got stolen in a house burglary for which I had a police report as evidence. They stated that there was nothing I could do as I didn't have insurance. Also some months my bill would be higher for a contract that was never used but they always had an excuse. So understandably when the contract ended, i was keen to be done with this ordeal. However the real ordeal came from me being charged for the last 4 months for a contract that was supposedly finished and I'd asked to cancel. Agents one time would reassure me that it'd been cancelled and a refund would be given, then I'd be charged the next month and the same cycle would start back. This month was the worst with rude agents and them claiming they'd refunded me, taking my debit card details and nothing to show for it. I would NOT recommend this.
- Location
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- Location
- Surrey
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-20
- Comments
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Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, my Sky stopped working on this day but VF BB did not start working, some phone calls later and it was all finally working BB and phone 6 days later. I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router, although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky router did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41% so it would seem the router coping well with the more than average demands I put on it. All this for £20 a month, a bargain in my opinion. Its a shame it was a bad start. I found the VF support line helpful and courteous if not very technical. Openreach were very helpful the engineer gave me his mobile number so I could ring him directly if any more problems occurred with their side of things. Can't think of any other relevant points, I am now a happy VF customer, mind you its only been up and running for 4 days.
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-19
- Comments
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Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
- Location
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- Location
- N.Ireland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-16
- Comments
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Everything about my broadband experience with Vodafone has been terrible. I have never come across a company so incompetent and dis-interested in customer satisfaction. I signed up because they were the cheapest - I found the reasons why. I will never deal with Vodafone again as long as I live.
- Location
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-13
- Comments
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Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
- Location
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- Location
- Essex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-10
- Comments
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Most people here are complaining about about substandard broadband from Vodafone. I could even get connected to find out myself but if my experience is anything to go by I have not reason to doubt it would have been just as bad. I had my first order cancelled via text message with no reason give, I called and was told it was a system error. Vodafone then put another order through for me. This was after two weeks. Another two weeks went by and I received a message my router was being delivered today only to get another text message saying my order had been cancelled as there was no room in the exchange. So a fully wasted four weeks. I think the real reason why it was cancelled is that the £20 offer has proven so massively popular that they can't cope/are losing money. Also I went through a cash back site and I think they realized this and also decided to cancel. A more shoddy company I have not come across in many years. I will definitely avoid in the future and advise others to do so.
- Location
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- Location
- Reading
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-08
- Comments
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Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-02
- Comments
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The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
- Location
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