Bigblu Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for bigblu.

Recent Customer Ratings for bigblu

  • Satisfaction
    2.1 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2017-07-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

53 Customer Reviews over 2 pages

  • Reviewer
    Location
    North Yorks
    Reviewing
    bigblu
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely scandalous company! DO NOT USE this company. Failures on every level. Service did not work, de-installed within days due to them confirming the speed would never be sufficient to even read the newspaper online. Promised refunds, got partial one, other one is on its way blah blah blah, months of chasing, still nothing. Nightmare to contact at every stage, incredibly stressful company to deal with and told us so many lies. Truth is that this service is too far still in its infancy to provide the broadband speeds it promises, now since informed that many broadband companies will not enter this area of the market yet due to it being in its infancy and not currently fit for purpose. I would hate anyone else to have to experience what we have gone through.
  • Reviewer
    Location
    Isle of Skye
    Reviewing
    bigblu
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had the same experience as Bob from Dunford Bridge. Equipment delivered in good time and then nothing - for months. Despite calls, emails and dozens of broken promises. I ended up cancelling the order and they emailed me back then - stating I would be liable to fees and a £300 ending contract fine. I took then to small claims for breaking contract, inconvenience, storing their equipment. They have just settled before the hearing. A total shower of rude, incompetent liars. A year of extracting myself from this company - don't let that be you.
  • Reviewer
    Location
    Kintyre
    Reviewing
    bigblu
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just been informed that my bill is going to go from £50 per month to £ 94. They can give me a new deal that’s cheaper but the modem has to change and doesn’t support internet phone. Why make new modems that can’t support voip.? I am furious that they think it’s ok to double my monthly charge when I’ve been with them for almost a decade ( with Avonline Initially) does no company value client loyalty anymore. Now trying to find an alternative.... Any ideas or recommendations gratefully received...
  • Reviewer
    Location
    Norfolk
    Reviewing
    bigblu
    Date
    Comments
    They keep they are taking me to court for £220 even though I have sent all there equipment back .you can not get in touch with them what should I do.
    Rubbish company I have all papework from postoffice.Do not deal with people.
  • Reviewer
    Location
    North Yorks
    Reviewing
    bigblu
    Date
    Comments
    DO NOT USE THIS COMPANY!!!!! We have had months and months of sheer hell. Service never worked, finally after months of chasing we got refunded. Now they wont release the confirmation that the government grant we used to enable us to get rural broadband, has been repaid. Without this we are held hostage to them as we cannot get broadband with anyone else. They are keeping this grant money illegally. PLEASE PLEASE PLEASE do not use them, I do not want anyone else to have to endure the stress we have had with this company.
  • Reviewer
    Location
    Highland
    Reviewing
    bigblu
    Date
    Comments
    Used to be ok but absolutely awful speed now. So slow the speed checker still had no results after 30 minutes.
    If I could give no stars for speed I would
    Can wait up to 25minutes for a call to be answered
    Definitely getting worse over time
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    bigblu
    Date
    Comments
    TOTALLY DISGUSTED WITH BIGBLU. DO NOT THINK ABOUT USING THIS COMPANY.
    They were quick enough to take my money, and although the equipment was delivered after two weeks I did not get a call for installation. After numerous calls which timed out after 30 minutes and emails, I was finally contacted a month after receiving the equipment. During the period of trying to get hold of a customer service agent I had done research into Bigblu and soon realised that my problems would have just continued. We all have busy lives and why should we pay for a company like them to abuse us. I asked the engineer to collect the equipment and arrange a refund. I did not hear another word from anyone. I continued to email them as I could not get anyone to pick up on the phone. Eventually I was emailed by a customer service agent and then an engineer. The engineer called to arrange a time to install the equipment!!! I explained what had gone on and he kindly came and collected the goods. This was 3 weeks ago and guess what, I cannot get my refund sorted. They are THIEVES. PLEASE LOOK AT ALL THE COMPLAINTS AND SAVE YOURSELF TIME BY USING A RELIABLE COMPANY
  • Reviewer
    Location
    Torr head nothern ireland
    Reviewing
    bigblu
    Date
    Comments
    Big blu have refused to stop my internet multiply times have taken money out my account till I changed banks stole my granted system then demanded I proved it then hung up laugheddown the phone block my system and have tried to destroy my credit rating and then had threating letters and threats of court which I’ve demanded my day in court do not use this company or partner companies as the up bills stell money without permission and refuse to talk or help in any way the staff are CheckTheCar hang up ang put you on hold for hours never call back and blame their clients
  • Reviewer
    Location
    Uig
    Reviewing
    bigblu
    Date
    Comments
    Terrible billing system, don't take payment for months and then all at once. Complained about this last year and was promised it was sorted. Received two invoices today to be paid 6th and 7th Feb. When we checked, no payments taken since November.
  • Reviewer
    Location
    Llangynog
    Reviewing
    bigblu
    Date
    Comments
    Did have reasonable service when we operated system. Since got full fibre for the village, so cancelled and returned kit 6 months ago. Out of the blue "we can't trace return, here's a bill for £300". Ridiculous. Rang them - useless on phone. AVOID.
  • Reviewer
    Location
    N.w highlands
    Reviewing
    bigblu
    Date
    Comments
    Absolutely disgraceful company and have had all the same issues as everyone else on the review site it is about time they were looked in to very expensive no customer service at all as for t&c I have never signed anything or been asked to sign anything. Totally disgraceful
  • Reviewer
    Location
    Totnes
    Reviewing
    bigblu
    Date
    Comments
    Absolutely hopeless. Extremely useless customer service. Cerainly not what they say 'on the tin'. Fortunately now have 4G and very much better. Would not recommend Big Bu to anyone.
  • Reviewer
    Location
    stranraer
    Reviewing
    bigblu
    Date
    Comments
    Have now had a downgraded service for over ten days (second time in ten months )as i am showing an IP address outwith the UK namely france. Many sites i deal with are location sensitive so are not available to me.Despite repeated E-Mails (all ignored ) i have started to develope a cauliflower ear from hanging on the phone for hours reply but all time out after 20 mins despite telling you you are first in line for reply. For a so-called go ahead co they do not even have a message board on their customer portal,Will be cancelling as soon as i can (absolute crap if you will pardonne my french.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

bigblu are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and bigblu.