TalkTalk Broadband Buyers Guide

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 36Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£24.95 for 18 months
£30.00 thereafter

£9.95 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Fibre 35 with TV
£27.50 for 18 months
£39.50 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 38Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • TalkTalk TV box with catchup & on demand, pause & rewind
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Fibre 65
£23.50 for 18 months
£34.95 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 67Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Details last checked on 2022-05-26

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 38Mb average download speed is available as standard, or you can upgrade to a package averaging 67Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky One & Two, FOX and Sky Sports News
  • All broadband products come with the award winning Wi-Fi Hub, and you also get one if you upgrade from a standard to fibre package
  • Home Move service - moving house made easy by using TalkTalk's handy service
  • Great Connection Guarantee - you can leave TalkTalk within your first 30 days if you aren't happy with the service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk. This may be a hassle for some, though others may find combining the bills for everything to be useful
  • No short fibre deals - you can only get TalkTalk fibre on an 18 month contract
  • Complaint levels - Ofcom figures show TalkTalk have customer complaint levels significantly above the industry average

Features at a glance

  • Download speeds average 11Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to average 67Mb downloads

  • 18 month contracts

  • Usage allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Wifi Hub with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • TalkTalk Broadband have published a Traffic Management Policy

2.7 stars
  satisfaction rating based on 2002 customer ratings since 2021-06-26. See more TalkTalk customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2002 customer ratings since 2021-06-26

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Worst provider ever avoid!!! Pay the extra £3 a month for bt
Worst provider ever. Good luck trying to cancel. Spent since april 27th trying to cancel an order that i couldnt recieve because they had taken my mobile number down with 10 digits. Couldnt pass security because of same problem. Wouldnt give me any account details because of same problem. Passed around every department on hold for 15 minutes at a time. Ive gone through this 4 or 5 times. Today was no exception been on phone for close to 3 hours on hold and passed from person to person saying its wrong department. Finally had enough and still not sorted. Not impressed at all. Paid the extra money and gone with bt
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
It appears I have had broadband upgrade and then my landline does not work ffor several daays and they wanted £50 to repair. I refused and it was fixed, one month later same issue. You guessed it they want money, engineer in street says they should come and change configuration. Hours on phone, dont use talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Harrow TalkTalk  
Overall service is rubbish didn't turn up to do the work first time appointment was made lost days pay now today the same thing has happened suppose to be here between 8 n 1 ..after calling between 1 n 4 and again no one came .. shame on you talk talk
The worst provider I have ever seen not for my family or friends even I don't wish this provides for my enemies. The customer services I don't have words they're terrible .I cancelled my contract three months ago after my contract is ended but they they keep sending me bills every month I have already new from the reviews so I cancelled my direct debit .I have contacted them 9 times trust me more than 7 hours talking in totall all together every customer service gives different answer
they keep telling me I'm receiving bills by mistake and after 2 months another customer service tells me still my account is active I I'm really shooked banch of frauds still i'm receiving bills .what should I do go to lowyer or solicitor I'm too tired .
Leed TalkTalk  
Cancelled broadband 2 days ago even though still paying for the service immediately after the cancellation the signal has been practically none existent this must be criminal still paying for a service they are not providing
TS16 0DY TalkTalk  
Should actually be nil stars. Customer service is absolutely appalling, when I explained that I was disabled they didn't want to know. Talktalk decided to upgrade my broadband but failed to send the new router so I have a brand new fibre optic connection but not a compatible router. I have spent over 12 hours since Tuesday on the phone , chatbot and emailing the CEO Tristia Harrinson but no reply. Someone booked an appointment on Thursday to rectify the problem but sent me a text on Thursday cancelling the visit.
A Customer service manager was supposed to ring me yesterday between 2-4 that didn't happen , chatbot assused me that someone would ring that evening no chance. New telephone appointment booked for this morning by text, have been on the phone foran hour and a half and being transferred 4 times with no help. I was told I could only order a router if I upgraded my package. I have a text from Talktalk telling me they were upgrading my broadband to fibre optic for know extra charge. Their customer services operatives only have very basic English skill,they are extremely rude and are only interested in selling you more expensive packages. The won't take on board what you are trying to get across. This the first time I have had any dealigs with customer services from talktalk and it will be the last.
I will be contacting Talktalk for an end date on my present contract and I will be moving elsewhere to a company that actually care about their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield TalkTalk  
Took out a TalkTalk broadband contract but had slow speeds from day one. Told it can take time to settle, left for a week and then contacted TalkTalk. Tried some fixes but wanted to charge for an engineer to visit. Took up my right to cancel within 20 days. Signed up with Virgin Broadband. 4 months later realised TalkTalk have still been charging me every month so I rang to report this and refused to refund money taken as claimed it was Virgin 'who didn't take over the line' and was therefore my fault as stated it verbal terms and conditions.
Horrendous experience and will never return as a customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire TalkTalk  
The actual broadband was good. The problem came when we tried to transfer the contract to a new property. I’ve spent about 8 hours on the phone to them over the last week. You get passed around from one customer services person to another, being told they a different department needs to deal with the issue. They say they will call you back and never do.
They cut off my internet 3 weeks before they said they would, leaving me with no internet when I work from home. Then they said it would take another week to reconnect us. It’s an absolute joke.
Finally managed to get a refund after making a complaint, but then they locked me out of my account before I could retrieve the refund.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Stockport TalkTalk  
I don't normally write reviews but the experience with Talk Talk was so shocking I feel really strongly that other people don't waste their time.
I still don't know what happened. I ordered broadband a month in advance for my move in date. I move in, no router or confirmation emails of any kind have turned up. I call up, nobody is any the wiser why this hasn't happened but now ,rest assured, its all been sorted. Still no confirmation. So I ring again, I'm assured again this time my order is in progress. I do get a confirmation email - with the wrong address. I call up again and am told that to put my correct address on the order we have to cancel and start again. So I do. Then yet again no confirmation email. By this point I'm 2 weeks with no wifi and as someone who works from home Im spending about £20 a week extra on data. I ring again, there's been another problem but nobody can tell me what. I finally decide after about 2 more rounds of this to cancel my order. There's no way to receive compensation or log a complaint because if I cancel my order I'm no longer a customer. Absolute joke. I've now started an order with BT. Within half an hour I've received confirmation emails, been told how to track my order, what I need to do and even better they can get me wifi in a matter of days! Moral of the story is, DONT USE TALK TALK!
Glasgow TalkTalk  
I left Virgin for TalkTalk; I stayed with TalkTalk for over 2 years & now I'm with GNetwork.
I am now getting double the speed at half the price that TT offered. I didn't want to leave TT but they couldn't match the price.
I told them then and there I was giving them a months notice.
Because I was having to keep their services for an extra month I would be on a monthly contract, so from paying about £24/m I was now going to pay &36/m!

Good: The speed and quality of connection was excellent.
Bad: Not easy to get in touch with them, everything is automated and it doesn't run smoothly all the time.
Leaving them has been and still is an uphill battle. After a month and few days my line was still live; I called them and they argue that because I didn't listen to their T&C they didn't action my request and I have to pay another month at £36 before my contract is terminated.

The termination process left a bitter aftertaste that does not go away.
I cannot recommend Talk Talk.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    4 stars
london TalkTalk  


The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of

Frustrated woman with a laptop

Virgin Media outed by Ofcom as the most complained-about broadband provider

Posted by Andy Betts on in NewsBTSkyPlusnetTalkTalkVirgin MediaEEVodafone

Ofcom's latest figures on broadband complaints are out - and it's bad news for Virgin Media. The company has rocketed to the top of the list as the major broadband supplier that gets the highest rate of complaints.

The report covers January to March this year, and counted the number of complaints made to Ofcom about providers with a market share of 1.5% or more.

It shows that Virgin Media generated 33 complaints per 100,000 customers, an increase of 20 in just a year. That puts them a long way ahead - or should that be behind - the next two worst performers, with Vodafone and TalkTalk both getting 24 complaints. Vodafone had been the worst ranking provider in six of the last seven quarters. Plusnet also generated complaint levels above the industry average.

And that's not the end of the bad news for Virgin Media. They also racked up the highest complaint levels for their landline service (19 per 100,000) and their pay TV service (17 per 100,000), and were second worst for mobile (5 per 100,000) behind Three.

The biggest reason why customers complained to Ofcom about Virgin Media was failings in the broadband provider's own complaints handling system - amounting to 39% in total. A third complained about faults and issues with the service, and a further 13% about billing problems.

Industry-wide, faults, service and provisioning issues accounted for 42% of reports, followed by complaints handling and billing.

Sky and EE were the least complained-about providers, generating just seven apiece. They've been in the top two positions for the last two years. The only other provider to beat the industry average was BT, with 15.

In good news for the industry overall, the average number of complaints has more than halved over the last decade, from 40 per 100,000 in the first quarter of 2011, to 19 now. The numbers are up from a record low of 10 in Q2 of last year, perhaps in part a consequence of pandemic disruption and the increasing importance of internet access for work, school and entertainment.

Broadband complaints per 100,000 customers

  • EE: 7
  • Sky: 7
  • BT: 15
  • Industry average: 19
  • Plusnet: 21
  • Vodafone: 24
  • TalkTalk: 24
  • Virgin Media: 33

In pay TV, Virgin Media generated 17 complaints against an industry average of 6. Sky performed best with just two. For landlines, Virgin had 19 complaints, eight more than the average, and EE and Sky tied as best performers with five each.

Mobile complaints were largely flat, and at much lower levels. Three performed worst with six complaints, while Tesco Mobile, Sky Mobile and EE had just one each.

Service reliability, billing, and complaint handling are important factors you should consider when choosing a new broadband provider. Our site contains thousands of customer ratings and reviews that can give you a true feel for how each provider performs. Currently, Zen top our list for customer satisfaction.

If you aren't happy with the service you're getting from your supplier, and you're coming to the end of your contract, it's easy to switch. Use our postcode checker to find the best broadband deal available in your area today.


Hands typing on a laptop

7 myths about UK broadband busted

Posted by Andy Betts on in FeaturesCuckooVirgin MediaNOW BroadbandBTSkyVodafoneTalkTalk

There are so many well established ideas about broadband and switching broadband providers that get repeated again and again.

The trouble is, many of them are wrong - and they're costing you money.

Switching suppliers can easily save you a hundred pounds or more every year, and if you're stuck on a slow internet package when you need something much faster, it doesn't have to cost you a fortune to upgrade.

So here are some of the biggest myths about broadband, and the truth that you need to know.

"Fibre is fibre - all fibre broadband is the same"

While fibre broadband is used as a catch-all term, it encompasses very different things.

Most of us are using something called fibre-to-the-cabinet broadband. This is where the ultrafast fibre cables carry your broadband signal as far as your nearest street cabinet - that green box down the end of your road. The connection from the cabinet to you house is over the old copper telephone cables. These are a lot slower, and the signal degrades the further it has to travel, which is why a house on one of the street can get very different performance levels to one at the other end.

There's now a big push to roll out "full fibre" broadband, which is also known as fibre-to-the-home. Here, the fibre cables run right up to your house. The result is that the speeds are much, much faster and the service is more reliable.

"There's no benefit to upgrading to ultrafast broadband"

A recent survey found that one of the main things that stopped people from upgrading to ultrafast or full fibre broadband was the belief that it didn't really offer any benefits. But there are many.

The main one, obviously, is that you get much faster download speeds. Our internet use is skyrocketing - Ofcom's recent Communications Market Report shows that the average household now burns through 429GB of data each month, an increase of 36% on the previous year. Even if you think you don't need faster speeds right now, you will do soon.

On top of that, you get vastly quicker upload speeds, which will be essential if the working from home revolution continues. The service should be more reliable, too, as you won't have to deal with line faults on the old telephone cables.

And it's also better value for money: currently, you pay the same price for your broadband as your neighbour down the street, yet you could be receiving a much slower service. That's far less of an issue with full fibre.

"It's too much hassle to switch providers"

By now it's well established that those of us who are willing to switch providers will get a better and cheaper deal than those who stick with the same provider for a long time.

Why don't more people switch? Because it's seen as too much hassle. But it really isn't.

If you move between two providers on the Openreach network - which includes almost all the main providers, including BT, TalkTalk, Sky, Vodafone, Plusnet and so on - then the one you are moving to will handle the entire switchover process for you. You won't have to do anything, and the whole process should be done within a couple of weeks.

Granted, it is a little more complicated to switch to or from a provider that uses a different infrastructure, like Virgin Media, as you may need an engineer to come and install it. But these companies are now set up to make even this part as easy as possible.

"You'll lose internet access when you switch"

Another reason people are reluctant to switch is that they assume they'll be left without internet access while it happens. This is another myth.

Generally speaking, your old service gets turned off as your new service gets switched on and you might be disconnected for a few minutes in between, but nothing more dramatic than that. If you're switching to or from Virgin Media, you can even arrange an overlap where your new service is connected before your old one is turned off.

"You always have to sign a long contract"

Something that puts off a lot of people when they're looking at broadband deals is the prospect of having to commit to a long contract.

In fact, you don't have to. NOW Broadband, Virgin Media, and newcomer Cuckoo are among the providers that offer no-contract deals. You have to pay a little more on the activation fee up front, but this might be worth it for the flexibility of being able to cancel at any time. These deals can be especially worth it for students or anyone who's planning to move house in the near future.

Most suppliers offer 12 month contract options as well. And keep in mind that if your reluctance to sign a long deal is through the worry that you'll be stuck with something you aren't happy with, then there are ways you can quit a contract without charge. If your broadband speed constantly underperforms, for example, and your supplier cannot fix it, or if they put your prices up by more than the amount in agreed in your contract.

"It's too complicated to find a better deal"

There are a lot broadband suppliers in the UK, and they offer a lot of deals between them. Trying to figure out the differences can be tricky, especially if you aren't that tech savvy.

But it needn't be that complicated. We make it easy for you to compare all the latest broadband deals, and you can filter them based on whatever you want most. So, you can see the cheapest deals, or the fastest deals, or just the fibre packages, or those that offer broadband without a contract.

And if you then sort them further by speed or first year cost, you'll very quickly narrow your list of options down to just a few packages.

"Faster broadband always costs more"

While it's natural to assume that upgrading to faster broadband will cost you more, it isn't necessarily so.

If you're in a coverage area, you can get full fibre from Hyperoptic (at the slower 30Mb speed) at a rate normally reserved for the old, standard broadband deals; you can upgrade to a faster 67Mb plan from OneStream for just £22.50 a month; or you can burst through the 100Mb barrier with Vodafone for just £26 a month. These are some pretty keen prices, that make faster broadband more accessible than you might have expected.

So, now you know the truth about broadband and how to upgrade, are you ready to start shopping? Use our postcode checker to discover the best broadband deals available where you live.


TalkTalk Broadband Buyers Guide - Is TalkTalk right for you?

Can I get TalkTalk?

TalkTalk's broadband services are available to more than 25 million homes across the UK.

TalkTalk's low cost network area is the largest in Britain. This means that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

For fibre, TalkTalk use the fibre-to-the-cabinet (FTTC) technology provided by Openreach. This has wide coverage, of more than 95% of UK homes. TalkTalk will only sell their fibre services to customers whithin their low cost network area, but since there's a significant overlap between fibre and LLU areas, only a small percentage of homes will not be able to sign up.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer two main broadband packages, with a third, faster deal available in limited areas.

The core offers are:

  • Fast Broadband - standard broadband with average download speeds of 11Mb 
  • Faster Fibre Broadband - a basic fibre deal with average download speeds of 38Mb

If it's available in your area you'll also be given the option to choose the Faster Fibre Speed Boost deal. This has average speeds of 67Mb. You'll be told if this is an option for you when you sign up.

In all cases the deals include line rental in the price - there's no option to buy TalkTalk without it. The packages are fully unlimited, so you can download as much as you like each month without risk of being slowed down or restricted.

While it's always good practice to shop around when your broadband contract comes to an end, TalkTalk is one of the rare suppliers to offer the same deals to existing customers as new ones. In addition, if you're an existing customer and you choose to upgrade from the Fast Broadband package to fibre, you'll be upgraded to the smart new Wi-Fi Hub, too.

If you want triple-play services, you can pick up TalkTalk TV as well. Read on for details of the packages you can get there.

What TalkTalk TV deals are available?

TalkTalk has two basic TV packages that come with your choice of broadband service. They offer over 80 channels, and you can add or remove more on a monthly basis.

The two deals are essentially the same, but come with a different set top box:

  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + Free TV Box + Entertainment Boost - this comes with a free box that gives you access to on-demand services like iPlayer, plus the ability to pause and rewind live TV
  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + TV Plus Box + Entertainment Boost - this comes with an enhanced box for £50 that gives you the same as above, plus the ability to record up to 180 hours of TV

Both TV packages include 80+ Freeview channels, with 15 in HD, and over 30 premium TV channels including Sky One and FOX. You also get full access to on-demand and catch up services like iPlayer, and can add Netflix as well. They're available on 12, 18 and 24 month contracts.

In addition to the basic package you can add more premium channels through a range of flexible TV boosts. These include:

  • Kids: 10 children's channels, including the Disney Channel
  • Sky Sports: the full range of eight Sky Sports channels, giving you 126 live Premier League football matches and much more
  • Sky Cinema: 11 film channels and over 1000 movies to watch on demand
  • Sky Sports and Cinema: Sports and Cinema at a lower price than if you bought them separately
  • BT Sport: more sports action, including exclusive UEFA Champions League coverage
  • Asian: four channels offering the best of Asian entertainment

All of these boosts are on 30-day rolling deals. You can add them whenever you want and cancel at any time. 

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 38Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 67Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wi-Fi Hub - All customers signing up to TalkTalk's broadband packages receieve an award winning Wi-Fi Hub supporting faster connections at longer distances. It's also free for existing customers who upgrade from standard to fibre.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 180 hours of shows, and access a full range of on-demand content. The standard TV box is usually free, while the TV Plus box costs £50.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.
  • 24/7 tech support - Technical support is avaialble by phone 24/7, and customer service lines can be accessed between 8am and 8pm.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • No upfront costs - Sign up for Fast Broadband and you won't have to pay anything up front.
  • Wi-Fi Hub - Get the award winning, 802.11ac compatible Wi-Fi router with both standard and fibre broadband deals.
  • TV Boosts - You can add more premium TV channels to your TalkTalk TV plan on a month by month basis, including Sky Sports and Sky Cinema. This can be a good way to save money on pay-TV. For instance, if you only want to watch the football, you can sign up between August and May, then cancel when the season ends.
  • Low costs - TalkTalk has some very competitive prices that help it to rank among the cheapest big name providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • High complaint levels - Ofcom figures for 2019 show that TalkTalk had the second highest number of complaints among the major broadband providers. Complaints for their landline and TV services were also above average.
  • Long contract lengths - 18 months is the standard contract length for TalkTalk, with 12 months occasionally offered by promotion for the slower, standard broadband service. Even when offers are on, if you want to go for the fibre option you'll have to sign up for 18 months.