BT Broadband Buyers Guide

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with Superfast Fibre averaging at 50Mb
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Wide range of TV inclusive options with BT TV and the exclusive AMC channel
  • Superfast Fibre comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 42 Premier League matches

Go to site

BT Broadband with Weekend Calls
£24.99 for 18 months
£32.99 thereafter

£29.99 upfront cost

  • Online only: £60 BT Reward Card!
  • 18 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 200GB Cloud Storage
  • Weekend UK landline calls
  • 18 month contract

Buy now

BT Superfast Fibre 2 with Weekend Calls
£39.99 for 18 months
£58.99 thereafter

£9.99 upfront cost

  • Online only: £110 BT Reward Card!
  • 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

BT TV Entertainment with Superfast Fibre and Weekend Calls
£51.99 for 18 months
£66.99 thereafter

£19.99 upfront cost

  • Online only: £90 BT Reward Card!
  • 18 months reduced price!
  • 50Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Weekend UK landline calls
  • 18 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Superfast Fibre 2 - BT were the first to offer the higher fibre to the cabinet (FTTC) speeds, now at 67Mb average speed, and ultrafast 160Mb and 300Mb fibre to the home products are rolling out in some areas
  • Faster basic fibre - BT's Superfast Fibre 1 fibre products offer speeds averaging 50Mb, beating most competitors' approximately 36Mb average speed products
  • Complete Wi-fi Guarantee - add W-Fi discs for £10 a month to increase coverage around your house
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies, sport and catchup TV powered by YouView
  • Comprehensive security - with BT Virus Protect, Web Protect and True Key
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Smart Hub for Superfast Fibre - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package

Possible downsides

  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Superfast Fibre you need to pay £50 extra for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 18 month contracts and prices rise from the 19th month
  • No fixed price term - Prices may rise during your 18 month minimum contract

Features at a glance

  • Download speeds average at 10Mb for standard broadband, 50Mb for Superfast Fibre and 67Mb for Superfast Fibre 2

  • 18 month contracts on all deals

  • Truly unlimited download allowances

  • Many deals with free or discounted activation

  • Free 24/7 customer support

  • Security includes fre BT Virus Protect for between two and 15 devices, Web Protect and True Key, plus Parental Controls

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Superfast Fibre

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.9 stars
  satisfaction rating based on 14610 customer ratings since 2018-08-24. See more BT customer ratings and reviews.

Details last checked on 2019-08-23

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband with Weekend Calls More Info

Online exclusive: £60 BT Reward Card + 18 months reduced price!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£330 £24.99
£32.99 after 18 months
Reward only available to new customers signing up online

£29.99 upfront cost

Go to site
BT Fibre Essential More Info

Special offer: 18 months reduced price + no activation fee!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11n Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£334 £26.99
£37.99 after 18 months

£9.99 upfront cost

Go to site
BT Superfast Fibre with Weekend Calls More Info

Online exclusive: £90 BT Reward Card + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
18
months
£394 £31.99
£46.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Starter + BT Sport with Broadband and Weekend Calls More Info

Online exclusive: £60 BT Reward Card + 18 months reduced price + BT Sport Pack + free AMC channel!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
10Mb
truly
unlimited
18
months
£470 £34.99
£42.99 after 18 months
Reward only available to new customers signing up online

£49.99 upfront cost

Go to site
BT Superfast Fibre 2 with Weekend Calls More Info

Online exclusive: £110 BT Reward Card + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£490 £39.99
£58.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Entertainment with Superfast Fibre and Weekend Calls More Info

Online exclusive: £90 BT Reward Card + 18 months reduced price + BT Sport free for 3 months + free AMC channel + Smart Hub!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
18
months
£644 £51.99
£66.99 after 18 months
Reward only available to new customers signing up online

£19.99 upfront cost

Go to site
BT Superfast Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price + Smart Hub + BT Plus + no activation fee!
Add Anytime calls for just £7.50 a month!
BT Plus offers BT's Keep Connected Promise and Double Data for BT mobiles

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£670 £54.99
£58.99 after 18 months

£9.99 upfront cost

Go to site
BT TV Entertainment with Superfast Fibre 2 and Weekend Calls More Info

Online exclusive: £110 BT Reward Card + 18 months reduced price + BT Sport free for 3 months + free AMC channel + BT Sport Pack + Smart Hub!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£740 £59.99
£78.99 after 18 months
Reward only available to new customers signing up online

£19.99 upfront cost

Go to site
BT TV Max 4K with Superfast Fibre 2 and Weekend Calls More Info

Online exclusive: £110 BT Reward Card + 18 months reduced price + free AMC channel + BT Sport Pack + 4K UHD BT Sport channel + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£790 £64.99
£83.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-08-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.9 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 14610 customer ratings since 2018-08-24

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Why is it BT continually get it wrong. Very simple these shysters increased the price of my BT without my knowledge or consent. Spoke to them and they hung up. Spoke to them and they said we sent an email (didn't get as it was in spam) said your in contract and that's it. How do these lick spittles ever expect to keep me as a customer when they literally robbed me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Omagh BT  
Broadband went dow. Engineer appointment with a 5 hr window. Traveled 220ml, 5hr round trip and waited. When no show contacted BT was told engineer was on his way. Again no show. Found out that engineer had phoned in sick that morning. It appears then the I was deliberately deceived ie I was lied to. 2 further deadlines set by BT for fixing the problem pass with still no broadband. No update and no contact from BT. Me, I have wasted a further >2hrs on live chat to be told everything will be resolved soon
Unacceptable service delivery, unacceptable customer service. But worse is the deception, being lied to
BT - another customer gone, never to return - I promise!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Cumbria BT  
Absolutely abysmal service and threats for BT

Have been with BT for may years was out of contract and looked around and found I was paying about twice as much with BT as I could get with other providers. Contacted BT and asked if they could give me a better deal which they said they could they offered a couple of pounds off not the £35 need to be competitive. Asked for a PAC code but due to technical problems they could not give one. This went on for a couple of weeks but eventual got my PAC code and left B. They did however finally offer me a deal which was £1.00 more expensive than the company I transferred to. But there was no way I was going to stay with them after the way I had been treated. Was sent a final bill which I paid and have now spent a further month receiving threatening emails from BT. Saying they would be sending round the bailiffs and destroying my credit rating if I did not pay. This despite me having raised a complaint with them. Absolutely abysmal service will never ever go back to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Cornwall BT  
BT= BIG TROUBLE
BT is the worst company I have met so far. I have been with BT since January and since the beginning, I have told to BT to make sure if they can provide the service they were offering because I would need it. They kept saying that absolutely they could provide me and guarantee me a specific speed. Well, since January I complained as they never ever provided me with that speed that they said they would and that I was paying for. I spent so many hours to try to help them in solving the problems and having engineerings in and out, for absolutely nothing! Plus, they kept saying they would call me and they would not. I normally do not write reviews but this I really had.

BT the worst ever in service, price, and communication.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidstone BT  
Big Iler BT they using old cables and selling as super fast optic fibre Iler lier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
M124nt BT  
There has been a major issue with our broadband we have been without Broadband since 19th July, tried to update to a BT Plus customer on the 22nd July to upgrade to fibre. 10 days later we still have no broadband and I have been told this morning that our upgrade order has not been accepted yet due being stuck in their system and wont be connected at the earliest on the 1st of August, when we might get our broadband connection back. BT blame their supplier - meanwhile we the customer have to suffer!! it seems incredible that in the modern world that we live why they cant sort this problem out! The BT Mini hub supplied as temporary fix is practically useless. I will definitely be looking elsewhere after this distressing and frustrating experience!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Matfield BT  
Rubbish speed, less than 50% of advertised, very poor customer services, resorted to contacting CEO of BT and even he could not get an engineer to sort out the problems. So sick of being on the end of poor connection, and poor customer services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Somerset BT  
I've been a BT Broadband customer for 13years now, the fast its been is 210Kbps or 0.21Mbps. The longest I've had in without breaking down is 6 months, the engineers do their best to fix the line. It's just BT who will not and never will update the line, I have been told I'll never get fibre superfast broadband. Because of where I live, they have never been helpful about my situation...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Reliability
    2 stars
Maybole BT  
Absolute crap service. BT promise much which their arms length engineering service then admits cannot be delivered. Anyway who can trust any salesman who promises infinity? Any school kid would tell him it is unachievale!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York BT  
loved BT from the first broadband I had.
Then the cost sky rocketed and 8 times out of ten the speed was not what I was supposed to get.Sky have given to me the same speed and the cost has almost halved
When BT say they can guarantee super fast broadband surely lower speeds should be as good
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
Cheadle BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT with £110 BT Reward Card

Offers roundup: grab a bargain over the Summer Bank Holiday

Posted on 2019-08-23 17:00 in Offers Virgin Media BT Plusnet Sky Shell Energy

It's the bank holiday weekend, and several providers have new offers on to tempt you to switch broadband. We've got the best highlighted for you below.

We're kicking off with BT and a reward card offer across the majority of their products. The non-fibre Broadband and Weekend Calls package is £24.99 a month and comes with a £60 reward card. If you can get it in your area, Superfast Fibre with Weekend Calls is £31.99 a month with a £90 reward card, and Superfast Fibre 2 with Weekend Calls is £39.99 a month with a £110 reward card. The rewards cards also apply to the broadband and TV offers if you want to throw that in at the same time.1

Plusnet are offering £75 cashback on their non-fibre Unlimited Broadband and Phone package, which is £18.99 a month. Their fibre products both come with a £60 reward card; Unlimited Fibre Broadband and Phone is £23.99 a month and Unlimited Fibre Extra Broadband and Phone is £27.99 a month. You'll need to hurry, all of these offers end on Tuesday night!2

Sky have got some great offers on TV and broadband bundles. Entertainment with Broadband Essential is currently £35 a month, while Entertainment with Broadband Superfast is £39 a month. If sports are your thing, then you can also choose Entertainment with Sports and HD for £62 a month. These packages all come with a 1TB Sky Q box and access to over 270 channels!3

You can get still Shell Energy's fantastically low-priced Standard Broadband for just £16.99 a month, exclusively through the link in this blog post. This offer is only on for another week, so take advantage of it while you can.4

In a Virgin Media area? You can get M50 Fibre and Phone for £26 a month, plus a £75 bill credit! This offer is only available via the link in this blog post.5

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. Connection fees may apply. BT reward is a prepaid Mastercard of the specified amount. Offer ends 11:59pm 29th August.

2. Plusnet ADSL products are on a 12 month contract and Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 27th August.

3. Sky deals are on an 18 month contract, prices will rise from month 19. Connection fees may apply. Offers end 11:59pm 26th September.

4. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Connection fees may apply. Offer ends 11:59pm 1st September.

5. Virgin Media M50 is on an 18 month contract, prices will rise from month 19. Credit will be applied to your first bill. Connection fees may apply. Offer ends 11:59pm 30th September.

Comments

Football on TV

The cheapest way to watch Premier League football this season

Posted on 2019-08-08 17:18 in Features EE Virgin Media BT Sky TalkTalk NOW Broadband

The Premier League is back, and there are more ways than ever to catch the action. Pick the wrong ones, though, and you could end up paying the best part of a grand for the privilege. Shop around, and there are savings to be had.

Let's look at the cheapest ways to watch the new Premier League season.

Sky Sports

Sky Sports is the self-styled home of football, and Sky have the rights to by far the most games. They'll show 128 in the 2019/20 season, across Friday nights, Saturday evenings, Saturday nights, Sunday afternoons and Monday nights. They get the first pick from all the games from each round, so this is where you'll catch the big derbies and the title deciders.

But Sky Sports isn't cheap. Although it actually only costs £18 a month, you can't get it from Sky TV as a standalone service. You need to take Sky Entertainment, too, which bumps up the price to over £40. Plus you need a dish, and a Sky Q box (with optional UHD viewing), and have to pay any installation and setup fees. And it all comes with an 18-month contract.

If you want the best service and are happy to make the commitment, your best bet for a good deal might to get Sky Sports and the rest along with Sky Broadband as part of a bundle. Check out the latest Sky TV with Broadband deals.

The same goes for Virgin Media customers, you can't just sign up for Sky Sports Premier League, it has to be taken as part of an expensive bundle along with all the other Sports channels and a variety of other premium Entertainment channels. However, if you're already with Virgin Media, this could still make sense for you. Check out the latest Virgin Media Sports offers.

NOW TV - the cheapest way to get Sky Sports

The cheapest way to get Sky Sports on your TV and tablet is through NOW TV's Sky Sports Football Season Ticket. Right now, they've got a 10 month season ticket available for just £199, offer ends on the 26th of August.

Alternatively, if you just want to watch on your phone, you can get the Sky Sports Mobile Month Pass for only £5.99 per month - you're limited to only one smartphone viewing at a time, but that's otherwise an unbeatably cheap way to access Sky Sports Premier League, and 4 other Sky Sports channels!

You can also get a cheap deal on the full Sky Sports Pass when you take it as part of a great value bundle with NOW Broadband. Just choose your preferred broadband plan and you can add the full Sky Sports package for only £20 a month for a year. That's 40% less than the full price. Even better, there's no contract on the TV side of the deal, so you can cancel whenever you want.

The NOW Broadband plans are very competitvely priced, ranking among the cheapest in the UK. They start at just £18 a month for the Brilliant Broadband service, with average speeds of 11Mb. Or if you'd prefer fibre you can get it for £25 or £30 depending on what speed you need. They're all on 12 month contracts as standard, or you can switch to a rolling contract by paying extra £60 upfront. Choose your NOW Broadband and Sky Sports Pass deal here.

If you don't fancy a broadband bundle and don't want to pay for a season ticket pass, you can take a standalone NOW TV Sky Sports Pass and get access to all 11 Sky Sports channels for £33.99 a month on a 30 day rolling deal. This undercuts the Sky Sports + Entertainment deal for Sky TV, and you can save more money by cancelling in June and July when there are no games.

Although the content's the same, the NOW TV experience isn't quite as good as what you get from Sky. There's no UHD, and HD resolution is currently pegged to 720p. You also can't record shows, though you can pause, rewind and watch on demand. For most, though, it should more than satisfy your hunger for the beautiful game.

As a streaming service you'll need to make sure your internet is fast enough to handle it. 4 to 5Mb should be enough for one device to stream 720p HD. If you need to upgrade, use our postcode checker to find the best and fastest broadband deals in your area.

Save on Sky Sports with TalkTalk TV

The other way to get a good saving on Sky's Premier League football coverage is through TalkTalk TV. If you're already a customer of TalkTalk's broadband and TV bundle - or are keen to sign up - you can add the full Sky Sports package to your deal at the half price rate of just £18.99 a month for six months. NOTE: This offer has now ended. That'll save you over £100 against what you'd normally have to pay if you went direct with Sky or Virgin. You can also add BT Sport for £25 a month for 12 months, if you sign up via BT.

This offer is available to new and existing customers. Take a look at the latest TalkTalk TV offers to see what takes your fancy.

Want BT Sport?

BT Sport have the rights to 32 matches on Saturday lunchtimes. BT get second pick of the games for 20 rounds, and fifth pick for the rest, so you might be more likely to get Watford's trip to Burnley than Liverpool vs Man City. They've also got all 20 games from two midweek rounds, and you get the Champions League and FA Cup among other things, too.

You can add BT Sport to your TV package for only £25 a month for 12 months if you're already a Sky TV or TalkTalk TV customer, and you can get a BT/Sky Sports bundle through Virgin Media. EE also offer a three month BT Sport trial through Apple TV 4K, followed by a cheap subscription for mobile users via the app.

But for the most part, BT Sport is for BT Broadband users, when it's included for free via app or included in all BT TV packages. Thinking about switching? Take a look at the latest TV bundle deals on BT Broadband.

Amazon Prime enters the field

The big new signing for the season is Amazon, who'll be showing games through their Prime Video service. They've got the rights to an impressive 20 matches spread over a rather less impressive two rounds played on Boxing Day and another as yet unspecified bank holiday. With staggered kick off times you might be able to catch more three or four games in total, if you want. But on the whole we'd regard this as a nice addition to the whole Prime package rather than a reason to sign up on its own.

If you're not on Prime Video yet, Amazon will often offer free trials of Prime that can be easily cancelled. If there's a particular Prime Video exlusive game or games that you have to watch, your cheapest option may be strategically timing when you begin your trial membership in order to cover the most matches.

Comments

BT Broadband Buyers Guide - Is BT right for you?

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas.

BT's fibre-optic service, BT Superfast Fibre, is available to more than 85% of UK homes - more than 25 million premises - with BT continuing the roll out to more and more areas every month. BT Superfast Fibre is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Superfast Fibre is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of core broadband offer:

  • BT standard broadband - averages 10Mb download and 1Mb upload speed (limited to 8Mb maximum down speed and 0.75Mb upload in some rural areas), on an 18 month contract with unlimited downloads
  • BT Superfast Fibre 1 - averages 50Mb download speed and 9.Mb upload speed, on an 18 month contract with unlimited downloads
  • BT Superfast Fibre 2 - averages 67Mb download speed and 18Mb upload speed, on an 18 month contract with unlimited downloads
  • BT Superfast Fibre Plus - the same as Fibre 2 but with 'Plus' benefits. These include double data allowance on BT Mobile plans and a Keep Connected Promise, where BT will send you a 4G hub to use temporarily if your connection goes down

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Superfast Fibre).

For the standard broadband and Superfast Fibre 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Superfast Fibre 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls. While you must take BT line rental with any broadband deal, you can save around £20 a year if you pay it all up front through the Line Rental Saver option.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

  • Starter Bundle - a basic package offering the Freeview channels and BT Sport in standard definition. You can upgrade with several bolt-ons including Sky Sports Main Event HD. Comes with standard YouView box with no recording.
  • Classic Bundle - the same as above but with a YouView+ box, and AMC as an extra channel. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Entertainment Bundle - a YouView+ box with 20 extra premium channels including Discovery Channel, Gold, History and more. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Max HD Bundle - 62 premium entertainment channels including 21 HD channels and BT Sport in UHD. You can add Sky Sports and Sky Cinema as bolt-ons.

BT customers will be able to sign up to the full Sky Sports package plus all Now TV channels including Sky Atlantic in 2019.

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At average speeds of 50Mb, the BT Superfast Fibre 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be enough for those customers who would have previously been considering the faster Superfast Fibre 2 connection.

BT Superfast Fibre packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's average speeds of 10Mb may still be fast enough, allowing you to stream live television or chat over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Superfast Fibre 1, do I automatically get the new, faster speed?

Existing Superfast Fibre 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current 40Mb maximum speed service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 40Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Superfast Fibre customers get the enhanced Smart Hub which is supercharged for fibre. It supports 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 200GB or a massive 1TB, depending on which you choose. 
  • Internet security - All of BT's unlimited broadband packages come bundled with BT Virus Protect with McAfee, which you can use on two devices on the Broadband and Fibre 1 deals, and up to 15 devices with Superfast Fibre 2 and Plus. You also get BT Parental Controls to monitor and manage children's internet usage.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Superfast Fibre 1 fibre cabinets offer average download speeds of 50Mb while most competitors offer basic fibre that maxes out at 40Mb. If you're close enough to your street cabinet to get the boost then the extra 10Mb to 15Mb could make a significant difference.
  • Public Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi, the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Complete Wi-fi Guarantee - add W-Fi discs for £10 a month to increase coverage around your house. If you can't get a strong signal with just the one disc, BT will send you up to two more discs to ensure a strong signal in every room. If that still doesn't cover it, BT will give you a one-off £20 off your next BT bill.
  • Stay Fast Guarantee - if you don't get the speeds BT promise you and BY can't fix it within the first 30 days, then you can claim a £20 BT Reward Card (which is a pre-paid Mastercard). What's more, you can make up to four claims a year.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Superfast Fibre - Supercharged for fibre with the latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Superfast Fibre - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Superfast Fibre. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for 2017 show that BT had the third highest level of complaints among the major broadband provders. They also had the second highest level of complaints for pay TV, more than double the industry average.
Broadband.co.uk