BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 1301 customer ratings since 2023-07-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,615 Customer Reviews over 362 pages

  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    OVERCHARGED AND THE TECH TEAM CUT THE CALL OFF ON ME AFTER I ASKED TO CANCEL MY BROADBAND

    I TOLD THEM ITS CAUSED ME A LOT OF STRESS AND I JUST WANT TO GET OUT OF THE CONTRACT BECAUSE OF A FAULT OF THEIR OWN - sent the wrong engineer and charged me £70 after selling me EE services and told me it will work. The worst customer service I have been complaining about my broadband issues that haven’t been working for the past 7 months after being passed from post to pillar and being on hold for a whole hour the last person I spoke to in tech got angry that I wanted to leave and cut the call.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service I have been complaining about my broadband issues that haven’t been working for the past 7 months after being passed from post to pillar and being on hold for a whole hour the last person I spoke to in tech got angry that I wanted to leave and cut the call - fault of their own yet I can’t cancel because I am in a contract that has had no service - I have been charged £70 in one month.

    Please avoid at all cost - better to go with virgin, expensive but atleast it works.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service I have been complaining about my broadband issues that haven’t been working for the past 7 months after being passed from post to pillar and being on hold for a whole hour the last person I spoke to in tech got angry that I wanted to leave and cut the call - fault of their own yet I can’t cancel because I am in a contract that has had no service - I have been charged £70 in one month.

    Please avoid at all cost - better to go with virgin, expensive but atleast it works.
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Terrible contradictory advice provided by customer service. each time you call they give you contradictory advice.
    Then they charge more for existing customers and don't recognise loyalty.
    They offer cheaper deals to new customers than existing customers who have to pay lot more.
    Totally unhelpful and not listening to my requirements and try to put me on expensive packages and then add extras putting the bill up when I have clearly told them I want to reduce my monthly bill. Then they also try and lcok you in 24 months contract.
    I would strongly recommend to shop around especially existing BT customers.
  • Reviewer
    Location
    Chorley
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Beyond belief about incompetent these people are.

    Awful broadband, impossible to cancel even though the internet consistently drops out. Spending over 2 hours on the phone people told a web of lies by every different person.

    I would rather go without internet than pay BT another penny of my money.
  • Reviewer
    Location
    Dorchester
    Reviewing
    BT
    Date
    Comments
    If I could give zero star I would. I was fraudulently signed upto a 24 month contract. I was on a previous contract which ended and I continued on a rolling contract. When I moved houses, I insisted I wanted my service to remain the same. Just to find out 1 year later when I am moving house again I was placed on a contract and cannot terminate without paying a huge termination fee. Be careful who you speak to on the phone there are scammers everywhere and people answering calls without any idea of what their job entails
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    jokers! I'm out of contract with them and they are charging me now £57.99 for the broadband only. Logged in online to explore my upgrade options, which is the same as what I pay now for a 500 MB broadband or an upgrade to 900 MB for a few £ extra a month. While the new customers can get a 500 MB contract for £ 34,99 No joy from customer service either, apparently they don't have any other deals for the existing customers.
  • Reviewer
    Location
    Ripley
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    if I could I would give minus scores. I have never been so disappointed in a service in all my life. slow, non-existent and of course a waste of money. we should be able to come out of contract if its this bad
  • Reviewer
    Location
    Wilburton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with BT since 2018 in 2 different addresses. Never had issues with connectivity, broadband has always been fast. Only problem I had with them is their price increase. Initially been told that I would only pay £48/ month when I moved to a new address 2 years ago but after a few months, it went up to £67 and it was on a new 2-year contract.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Title: Terrible Experience with BT Business Broadband

    Rating: 1/5

    I recently switched to BT Business Broadband and it has been an absolute nightmare from day one. The broadband speeds are abysmal, constantly dropping and unreliable. It's like playing Russian roulette every time I need to use the internet for work.

    But what's even worse than the poor service is the customer support—or lack thereof. Every time I've tried to reach out for help, I've been met with indifference and excuses. Their standard response seems to be, "Sorry, we don't guarantee speeds." Well, if you can't guarantee a basic level of service, then what exactly are we paying for?

    Save yourself the headache and avoid BT Business Broadband at all costs. I've since switched to Virgin Business Broadband and the difference is night and day. Their service is reliable, their speeds are consistent, and their customer support actually cares about resolving issues. Trust me, don't make the mistake I did—stick with Virgin Business Broadband, it's hands down amazing.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.