Gigaclear Broadband Buyers Guide

Ultrafast Fibre to the Home broadband packages with speeds ranging from 30Mb to 900Mb

  • Ultrafast rural broadband
  • Faster than most competitors, with speeds ranging from 30Mb to 900Mb
  • Symmetric service offering upload speeds matching your download
  • Smart WiFi with additional WiFi node as standard on faster products
  • Guaranteed prices for 18 months
  • No need for a landline
  • Free 24/7 customer support over the phone

0370 863 0121   Go to site

Gigaclear Superfast 30
£39.00 per month
18 month contract

£30.00 upfront cost

  • 30Mb average download & upload speeds
  • Truly unlimited usage
  • Free AC-rated wireless router
  • 18 months guaranteed price
  • 18 month contract

0370 863 0121   Buy now

Gigaclear Ultrafast 300 with Smart WiFi
£49.00 for 18 months
£76.00 thereafter

£20.00 upfront cost

  • Offer 18 months reduced price!
  • 300Mb average download & upload speeds!
  • Truly unlimited usage
  • Smart WiFi with additional WiFi node
  • Free AC-rated wireless router
  • 18 months guaranteed price
  • 18 month contract
 
 
 
 
 
 

0370 863 0121   Buy now

Gigaclear Hyperfast 900 with Smart WiFi
£79.00 per month
18 month contract

£30.00 upfront cost

  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • Smart WiFi with additional WiFi node
  • Free AC-rated wireless router
  • 18 months guaranteed price
  • 18 month contract

0370 863 0121   Buy now

Reasons to choose Gigaclear

  • Ultrafast broadband - few providers in the UK can match Gigaclear's fastest offering
  • Slower options available - if you don't need 900Mb, there are slower (and cheaper) options available
  • Guaranteed price - your monthly price is guaranteed for the length of the minimum contract term
  • Mesh network Smart WiFi - The faster tier Ultrafast 300 and Hyperfast 900 products come with Smart WiFi with an additional mesh network WiFi node as standard
  • Speeds should be as advertised - as a fibre-to-the-home service, the real world speeds should come close to matching the advertised rate
  • Fast rural access - Gigaclear is considerably faster than most other rural providers
  • Very impressive upload speeds - the upload speeds match the download speeds: that's 900Mb on the fastest package!
  • Free customer support - support is available by phone 24 hours a day
  • No landline needed - you don't need a landline to sign up for Gigaclear
  • Customer satisfaction - Gigaclear are rated by their customers among the very best for speed, satisfaction, service and reliability

Possible downsides

  • Very limited coverage - Gigaclear is only available to around 65,000 homes (although the target is over 300,000 by the end of 2021)
  • Complex installation - installation involves a lot more than just plugging in a cable, and is expensive for the 5% of customers who don't qualify for standard install
  • More expensive than rivals - although the service is likely to be faster than its rivals, it's also likely to be more expensive
  • No short contracts - the minimum contract is 18 months on all packages, with one month's notice when you leave

Features at a glance

  • Averages range from 30Mb to 900Mb symmetric - that's 900Mb download AND upload!

  • 18 month contracts as standard, 1 month notice to leave

  • Truly unlimited usage allowances on all packages

  • Activation usually £30, standard installation is free but 5% of customers liable for professional installtion costs, subject to no obligation survey

  • UK-based support line open 8am to 8pm all week, an alternative support provider is used for enquiries outside these hours

  • Smart WiFi with an additional network node provided as standard on Ultrafast 300 and Hyperfast 900, this forms a seamless mesh network in your home giving better WiFi coverage

  • Gigaclear Broadband have published a Traffic Management Policy

3.6 stars
  satisfaction rating based on 113 customer ratings since 2020-03-07. See more Gigaclear customer ratings and reviews.

Details last checked on 2021-02-23

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Gigaclear Superfast 30 More Info

Includes: price guaranteed for the length of your contract + Free AC-rated wireless router
30Mb average upload speeds!

802.11ac Wireless Router

averages
30Mb
truly
unlimited
18
months
£498 £39.00

£30.00 upfront cost

Go to site

Or sign up by phone
0370 863 0121
Gigaclear Ultrafast 100 More Info

Includes: price guaranteed for the length of your contract + Free AC-rated wireless router
100Mb average upload speeds!

802.11ac Wireless Router

averages
100Mb
truly
unlimited
18
months
£558 £44.00

£30.00 upfront cost

Go to site

Or sign up by phone
0370 863 0121
Gigaclear Ultrafast 300 with Smart WiFi More Info

Special Offer: 18 months reduced price + Smart WiFi with additional WiFi node to cover a typical 3-bedroom property + Free AC-rated wireless router!

802.11ac Wireless Router

averages
300Mb
truly
unlimited
18
months
£608 £49.00
£76.00 after 18 months
Use code TEAMTV at checkout
Sky TV price may change during this period


£20.00 upfront cost

Go to site

Or sign up by phone
0370 863 0121
Gigaclear Hyperfast 900 with Smart WiFi More Info

Includes: price guaranteed for the length of your contract + Smart WiFi with additional WiFi node to cover a typical 3-bedroom property + Free AC-rated wireless router
900Mb average upload speeds!

802.11ac Wireless Router

averages
900Mb
truly
unlimited
18
months
£978 £79.00

£30.00 upfront cost

Go to site

Or sign up by phone
0370 863 0121
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2021-02-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.

Customer Ratings Summary

  • Satisfaction
    3.6 stars
  • Customer Service
    3.4 stars
  • Speed
    3.6 stars
  • Reliability
    3.4 stars

Based on 113 customer ratings since 2020-03-07

Show all time ratings

Add your own review of Gigaclear

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Muchas gracias. ?Como puedo iniciar sesion?
raksqrctjn Gigaclear  
Muchas gracias. ?Como puedo iniciar sesion?
gdclwuaouc Gigaclear  
Muchas gracias. ?Como puedo iniciar sesion?
bbzdifegiz Gigaclear  
Muchas gracias. ?Como puedo iniciar sesion?
qvklwaqjec Gigaclear  
Muchas gracias. ?Como puedo iniciar sesion?
wzgbczaqtc Gigaclear  
Muchas gracias. ?Como puedo iniciar sesion?
fgobsilsrd Gigaclear  
I was a new customer in October. Connection has been abysmal - constantly dropping in and out, frequently unable to use the internet. When we complained they advised buying an additional node, which we did. This has made virtually no difference. Very dissatisfied.
Abingdon Gigaclear  
Appalling, no response to requests, lost communications and data, one person doesn't know what the others are doing. I am surprised they are still in business
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wellington Gigaclear  
We've had 2 outages in a year and a half, always recieving a text within minutes explaining the issues. Gigabit speed is consistent all the time and ping times are low, wireless speed around 350Mbps on their included Velop router which fills our large house fine. Static IP available too.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Northamptonshire Gigaclear  
I have been a customer for two years and I am really delighted. Very fast speeds with only the occasional dropouts. But the point that really distinguishes them is that our service was cut off when a workman at our home accidentally severed the fibre optic line. They came out and fixed in within 4 hours.....I'm still astonished. Thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Woodstock Gigaclear  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband without a phone line

How to get broadband without a phone line

Posted by Andy Betts on in FeaturesVirgin MediaDirect SaveBTGigaclearEE

How often do you make calls on your landline these days? Chances are, it's not often at all.

The number of landline calls has been slashed by well over a half over the last few years. Millions of us now only have landlines because we need them for our broadband. But that's about to change.

A new wave of standalone, broadband-only services are on their way, spearheaded by BT and EE. And it's not just a passing trend. Within five years this will be the norm.

So why is this happening now? Simple answer: the days of the landline are numbered. The UK's ageing phone network is set to be switched off in 2025, to be replaced by a combination of mobile and internet calls. The transition is already under way.

What's happened is that Openreach, the BT-owned company that runs the network, has effectively split the phone service out from the copper wire network that it works on. So where you'd normally automatically get a phone sevice whenever you signed up to a broadband package that uses the copper network (which is most of them), now you won't.

Most fibre services still need to use the copper lines, but increasingly you won't get a phone number or dial tone unless you really need one.

Broadband-only

This is leading to the launch of new broadband-only packages (the technical name for these is SOGEA broadband, but you don't need to worry about that). Our newly updated guide to Broadband Without a Phone Line has got all the details you need.

Leading the way in this new generation are BT and EE.

  • BT are offering their Fibre Essential, Fibre 1 and Fibre 2 deals as broadband-only packages, on two-year contracts and priced at the same rate as the equivalent with-landline deals.
  • EE offer as standard all their regular fibre packages as broadband-only on 18-month contracts. If you do want to keep your landline you have to add it during checkout, and also pay a little extra for a call package.

This is awesome news for those of us whose landlines attract cold callers and scammers and nothing else. But you do need to be slightly cautious before you sign up. When you take on broadband-only you will give up your phone line and lose your number. If you later have second thoughts, you'll be able to get a new line, but you won't get your number back.

If you're in any doubt, a simple compromise solution is to stick with what you've got for now and just unplug your phone. There's no real cost difference either way, at the moment.

These new services aren't your only options for landline-free internet. The biggest provider that can give you this is Virgin Media, who offer all their broadband deals with or without a phone connection. Either way, you don't need a BT line installed to get them.

There's also the small but growing band of full fibre providers, like Gigaclear and Direct Save. They have limited coverage, which is expanding all the time, and come with the added benefit of delivering the fastest broadband in the UK. You can get top speeds averaging around 900Mb - around 13 times faster than the most popular fibre deals.

If you're keen to switch to broadband-only, or want to find out what your options are, use our postcode checker to see the best broadband deals available in your area today.

Comments

Gigaclear Broadband Buyers Guide - Is Gigaclear right for you?

Can I get Gigaclear broadband?

Gigaclear are a rural broadband provider. The service currently covers around 65,000 premises across a dozen counties, with funding to expand across other parts of the UK in future. Their target is to be available to more than 300,000 homes by the end of 2021.

Gigaclear is a fibre-to-the-home network. This is different to most fibre offerings in the UK. The fibre cables run directly into your property, and can lead to a much faster and more reliable service.

Most fibre providers in the UK use fibre-to-the-cabinet. Here, the fibre connection runs as far as your nearest street cabinet, and a copper cable is used from there to your home. This can result in you achieving far less than the advertised speeds, especially if you live a long way from the street cabinet (as is very often the case in rural areas). Such slowdowns should not be an issue with Gigaclear's service, although its coverage is much more limited.

Use our postcode checker to find out if Gigaclear is available in your village. If it isn't you can register your interest via the Gigaclear website. However, for the service to be considered for installation in your area it will need significant interest from the rest of your community, and you'll need to be within 3km of existing fibre infrastructure or another village that already has access to Gigaclear.

What packages are available?

Gigaclear have four fibre broadband packages available for residential customers. The main difference between the options is the speeds they offer and the addition of Smart WiFi on the two fastest tiers.

The packages are:

  • Superfast 30 - unlimited fibre broadband with download and upload speeds averaging at 30Mb
  • Ultrafast 100 - unlimited fibre broadband with download and upload speeds averaging at 100Mb
  • Ultrafast 300 with Smart WiFi - unlimited fibre broadband with download and upload speeds averaging at 300Mb
  • Hyperfast 900 with Smart WiFi - the fastest package offers an unlimited service, with upload and download speeds averaging at 900Mb

All the packages are on a minimum 18 month contract with a guarantee that the price will not rise during that period. There is an activation fee, and 5% of customers will have to pay £120 installation, subject to a no obligation survey. Because installation for fibre-to-the-home services are more complex, these fees are somewhat higher than you'd normally expect to pay.

Smart WiFi is provided as standard on the faster products, this gives you an additional WiFi node to extend your network coverage to the furthest parts of a typical 3-bedroom house, you also have the option to pay extra to add additional nodes, up to 3 total in addition to the router, so that larger homes may also benefit. The Smart WiFi technology produces a mesh network, meaning that regardless of whether you connect to the router or a node, the same password and network ID are used, so you can seamlessly move around the home without needing to re-connect to a different access point.

If you prefer to combine your broadband and phone into a single bundle you can add a voice over IP (VOIP) calls deal from Vonage. This uses your internet connection to make and receive calls, but you can usually keep your existing phone number. The main downside to a VOIP service is that it won't work if your internet is down, including if there's a power cut.

Which package should I choose?

Unlike many fibre providers, the deals from Gigaclear offer vastly different speeds, and significantly different prices, too. Choose carefully!

Superfast 30 is the entry level package, and the 30Mb speed is in the same ballpark as a basic fibre service from most other providers. However, due to the fact that this is a fibre-to-the-home service the performance should be more consistent, and the upload speed - also 30Mb - a lot faster. This will handle streaming, gaming and downloading for all the family, and is likely to be fast enough for most households.

Ultrafast 100 is comparable with ultrafast products from the other providers who are able to offer these speeds, and will handle anything you can throw at it. Want to watch Netflix in 4K on more than one device? That won't be a problem!

Ultrafast 300 with Smart WiFi is faster than you'll find from almost any other provider, and can do everything that Ultrafast 100 does, with a bit more oomph, and should future proof your speed needs for quite a while. Plus you get all the benefits of Smart WiFi's mesh network support and additional WiFi node as standard.

And then there's the Hyperfast 900 with Smart WiFi. With incredible download and upload speeds of 900Mb it ranks along the fastest broadband services available in the UK, and faster than even most providers in urban areas. To be honest, it's overkill for most home users, especially considering the hefty price and everything Ultrafast 300 with Smart WiFi gives you. But if you have specific requirements - you work from home and need to share large files, for example - then this will do the job.

Before you sign up you should also make sure you're clear about the installation process. Installation requires a cable to be run from the fibre pot on the boundary of your property to the router inside your house. This means a hole will need to be drilled in your wall, and for concrete, paving or garden to be dug up outside. This will all be reinstated by approved installers, but installation can be quite expensive as a result. You can choose to install it yourself if you have the tools and know-how.

Of course, the main consideration with Gigaclear is whether it's even available in your village. If it isn't you can register your interest on their website. Encourage your neighbours to do the same, if you can. And if it is, check that you don't have other, cheaper options available to you - unless you really need that speed!

Points to consider before you choose

  • Is the service available in your area?
  • How fast are the other broadband services available to you?
  • Do you need fast upload speeds?
  • Does your home tend to have WiFi coverage issues that Smart WiFi would address?
  • Are you happy to take out a 18 month contract?
Compare all Gigaclear packages

What do I get when I sign up?

It's good to know what you're getting when you sign up to a broadband provider, so you can budget for any extras you may need. In the case of Gigaclear, it's a strictly no-frills service.

  • Free wireless router - All users get a free Gigaclear powered by Linksys Wi-Fi router designed specifically for fibre-to-the-home broadband.
  • Smart WiFi node on Ultrafast 300 and Hyperfast 900 - The faster products come with a Smart WiFi node (upgradable to 3 total nodes in addition to the router) that form a mesh network to seamlessly cover areas of weak WiFi signal within your come, typical 3 to 5 bedroom homes can be covered depending on the number of nodes.
  • Installation kit - If you opt to install the service yourself you'll get an installation kit including instruction guide and a cable up to 50m in length. If you need a longer cable you have to pay for it.
  • Parental controls - The free parental control software enables you to restrict what sites your children can view
  • Customer support - Free customer support is available by phone, 24 hours a day (via a standard rate number). Email support is also available.

What are the benefits of Gigaclear broadband?

So what are the best reasons for considering broadband from Gigaclear?

  • Fast rural internet access - Internet services in rural areas is notoriously terrible. If Gigaclear is available in your area it's all but guaranteed to be the best you can get, by some margin.
  • Unbeatable speeds - The Hyperfast 900 package is as fast as you can get in the UK, even compared to services you can get in big cities. Better still, fibre-to-the-home broadband should deliver the advertised speeds.
  • Very fast upload speeds - With upload speeds that match the download speeds, the service is ideal if you share a lot of large files, or make video calls.
  • Smart WiFi mesh network as standard - On faster products the first node in a mesh network that will cover weak WiFi signal spots in your home is provided for free, with an easy upgrade path to adding two more nodes to the Smart WiFi network as needed.
  • Guaranteed price - Your monthly price is guaranteed for the length of the 18 month minimum contract term, unlike many other providers who may institute price increases at any time with only 30 days notice.
  • Standalone broadband - The Gigaclear service doesn't use a phone line. They won't sell you one, and you don't need to take one from another company if you don't need it (although you will if you do).
  • Unlimited access - All of Gigaclear's broadband packages come with no limits on the amount of data you can download.
  • Free tech support - Free customer support is available by phone whenever you need it.
  • Highly rated - Gigaclear are a highly rated broadband provider. They rank best for speed, and in the top three for satisfaction, service and reliability.Isps

What are the drawbacks of Gigaclear?

No service is perfect, so what are the possible downsides of choosing Gigaclear?

  • More expensive - Gigaclear brings ultrafast broadband to rural areas, but you do pay a premium for this.
  • Difficult installation - Fibre-to-the-home is a lot more difficult to install than the more common fibre-to-the-cabinet, and may even require concrete or paving to be dug up in your front garden. In most cases this is free, but 5% of customers will need full installation. You can do it yourself if you have the skills, while the price for using an approved installer starts at £120 (subject to a no obligation survey).
  • Very limited availability - Although Gigaclear is continuing to expand into more communities, availability is currently still very limited.
  • Few extras - The service comes with minimal extras.
  • Telephone service requires broadband - You can add a VOIP phone service to your Gigaclear plan, if you need it. However, this only works where broadband is available. You cannot make calls - even emergency calls - when there's a power cut.
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