Vodafone Home Broadband Buyers Guide

Fibre broadband packages from an established mobile phone and broadband provider

  • Standard fibre broadband averaging 63Mb
  • Gigafast fibre broadband with packages from 100Mb to 900Mb
  • Range of call packages available
  • Free AC-rated wireless router with advanced features
  • Discount for pay monthly mobile customers

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Vodafone Superfast 2
£23.50 per month
24 month contract

No upfront cost when you sign up online

  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • £2 additional monthly discount for contract mobile customers
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 24 month contract

Buy now

Vodafone Gigafast 100
Free for 3 months
£28.00 thereafter

No upfront cost when you sign up online

  • Free for 3 months!
  • 100Mb average download & upload speeds!
  • Truly unlimited usage
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 24 month contract

Buy now

Vodafone Gigafast 900
Free for 6 months
£55.00 thereafter

No upfront cost when you sign up online

  • Free for 6 months!
  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 24 month contract

Buy now

Reasons to choose Vodafone Broadband

  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Cutting-edge router - the bundled Vodafone Broadband router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • TV bundles available - Vodafone have bundled in an Apple TV 4K subscription with most of their packages
  • Truly unlimited - there are no restrictions on the amount you can download or slow downs on different types of broadband traffic
  • Innovative smartphone control - with the Vodafone Broadband app you can control the router via your iPhone or Android phone

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18 month contract
  • Fibre-only - if you're after cheaper phone line broadband then you'll have to look elsewhere
  • Phone support not 24 hour - Broadband technical support is only available via telephone between 8am and 9pm

Features at a glance

  • Average fibre optic download speeds of 35Mb or 63Mb, Gigafast speeds up to 900Mb in selected areas

  • 18 month contracts on all deals

  • Truly unlimited broadband usage

  • No upfront cost for existing lines, £69.99 when installing a new line

  • Support service available 24/7 via forums, and between 8am and 9pm on the phone, 7 days a week

  • 6 months free F-Secure anti-virus software

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

  • Additional £2 monthly broadband discount for existing Vodafone pay monthly 12 month contract mobile customers and £3 discount for 18 month contract mobile customers

  • Vodafone Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 2163 customer ratings since 2019-10-21. See more Vodafone customer ratings and reviews.

Details last checked on 2020-10-16

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Vodafone Gigafast 100 More Info

Free for 3 months + no activation fee online!
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
100Mb
truly
unlimited
24
months
£252 Free
£28.00 after 3 months

No upfront cost when you sign up online

Go to site
Vodafone Superfast 1 More Info

No activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
35Mb
truly
unlimited
24
months
£264 £22.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 500 More Info

Free for 6 months + no activation fee online!
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
500Mb
truly
unlimited
24
months
£270 Free
£45.00 after 6 months

No upfront cost when you sign up online

Go to site
Vodafone Superfast 2 More Info

No activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
24
months
£282 £23.50

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 200 More Info

Free for 3 months + no activation fee online!
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
200Mb
truly
unlimited
24
months
£315 Free
£35.00 after 3 months

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 900 More Info

Free for 6 months + no activation fee online!
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
900Mb
truly
unlimited
24
months
£330 Free
£55.00 after 6 months

No upfront cost when you sign up online

Go to site
Vodafone Superfast 1 Extra + Apple TV 4K with Anytime Calls More Info

Special offer: £75 shopping voucher + no activation fee online!
£2 additional monthly saving for existing Pay monthly mobile customers

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
35Mb
truly
unlimited
24
months
£360 £30.00
Reward for new customers only

No upfront cost when you sign up online

Go to site
Vodafone Superfast 2 Extra + Apple TV 4K with Anytime Calls More Info

Special offer: £75 shopping voucher + no activation fee online!
£2 additional monthly saving for existing Pay monthly mobile customers

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
24
months
£378 £31.50
Reward for new customers only

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 900 + Apple TV 4K with Anytime Calls More Info

Free for 6 months + no activation fee online!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
900Mb
truly
unlimited
24
months
£378 Free
£63.00 after 6 months

No upfront cost when you sign up online

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-10-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2163 customer ratings since 2019-10-21

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
A friend who works from home and has moved to Vodafone is too weary of dealing with incompetent people at the company so I have written this on his behalf in total disgust. Even their complaints people are useless. So where do you go!?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancing Vodafone  
Utter garbage; Masters of incompetence.
I was supposed to go live on 7/10/2020 - was told initially that no engineers needed. Called tech support on 8/10/2020 - advised it was some routing issue and will be live by 13/10 and would send a sim card which could be charged with enough data to last until broadband is up and running.
I get the sim card on 12/10 so i call vodafone to get the data onto sim card as advised by that tech support advisor. I spoke with another advisor who now advised that i need to have engineer appointment (why wasn't i told previously) - apparently it is due to openreach (engineer) issue. Then she was unable to add any data to the sim card as it was apparently pay as you go sim!!!! so she said they would give me 1 month free mobile broadband (unlimited data). I was already on phone with this advisor for 3 hours and my family waiting for me to celebrate small birthday party (family of 5). SO she booked an engineer visit on 15/10/2020 am. I thought it is done and then she puts me through to another person for the mobile broadband and the first thing she says is that 'you know you have to pay for this'. My god, seriously, they do not even check anything before speaking with customers. in the end i decided not to go throught with the mobile broadband as i was tired after work and wanted to have some family time.
so i called the next day to the customer service again - who promised everything will be sorted on 15/10/2020 - also for 1 month free home broadband.
on 15/10/2020 - unfortunately as expected there was again no internet. so i called again after work - again another openreach issue was pointed out. they said another expert engineer was booked for 17/10/20. i was sick and tired of calling everyday. i just wasn't convinced with all this promises and asked her to have it sorted out by 16/10/20 or i will cancel the broadband.
on 16/10/2020 -as expected - of course nothing was sorted out. so i cancelled the broadband on the day.

As of today on 20/10/20
- not received any confirmation about the cancellation.
- she also said she will send envelopes so that i could send back router and apple tv box - nothing received yet again
- in fact an engineer turned up on 19/10 - had to send him away - he wasn't informed about the cancellation
- so went to live chat on vodafone today - they said to contact them on phone as my internet was still not cancelled!!!!

seriously vodafone... hats of to the level of incompetence.....

I am currently again on hold to have the home broadband cancelled which I cancelled few days ago.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
The customer service is absolutely appalling. To be a Vodafone customer you need hours and hours to spare sat on hold and then when you do finally talk to someone they will promise you all sorts that will not materialise and you will never speak to them again. I would not recommend anyone uses Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Hertfordshire, UK Vodafone  
Speed is fine. Price is keen. Provided equipment is junk. Reliability is poor. Customer service is appalling
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Northern Ireland Vodafone  
Broadband ticked over ok but I was a low user. The fun started when I vacated the property. My contract date was 21st monthly, Vodafone were contacted to cancel the service on 30th Sept, which they did however instead of issuing a closing account for the pro-rata amount the wanted the FULL monthly payment for which they will eventually refund the difference, in the meantime they are charging the new tenants from 1st month. At the point of writing this I have been on a call with them for over 49mins & counting. Ive spoken to 2 different people who a failed to understand & now tell me I will be charged a late payment fee because they havent issued the correct bill. I'm now being transferred to a 3rd person..oh joy another long wait with dreadful music playing. This is appalling service. Now I've been advised he doesnt want to put me through to someone else another & starts arguing with me when Ive been perfectly polite but firm that I wanted this resolved & to be given the amount due to the closing date so I could make immediate payment. At the last point I was left on the line for 30mins The call ended without resolution after 1hr 20min 46secs. APPALLING SERVICE
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Northants Vodafone  
Switched from TalkTalk to Vodafone after TalkTalk massively increased my service fees at end of my contract and then failed to cancel my Sky Sports subscription, yet still charged me for it and refused to give a refund (even though I proved it was their fault).

To be fair, TalkTalk's internet connection had always been reliable, but their customer service to my complaint about the Sky subscription debacle was terrible and I couldn't justify the price hike at the end of contract, so I decided to leave them. and give Vodafone a try.

The new Vodafone line and broadband were supposed to go live yesterday. The phone line is working OK, and I waited until midnight (as they suggest) for the broadband to go live, but it has never once connected to the internet.

The router diagnostics say the VDSL is active and healthy but it still has no internet connection. I spent over 3 hours with online chat support this morning to no avail. They asked me to plug straight into the BT master box test socket (despite me telling them the box was fine and has worked flawlessly for the last 5 years). The support assistant did some stuff at his end and got me to reset / reboot the router multiple times and promised me when I left the chat 2 hours ago that the problem would be fixed within the hour....but it still isn't.

I'm pretty IT savvy and I know there is no problem with my master socket. I know the router has a healthy VDSL connection, but it isn't connecting to the internet through Vodafone's Gateway.

I don't know how someone with no IT skills would ever manage to get support from them, because I was doing some fairly technical stuff (like manually changing DNS settings at their request) which most average users would not have a clue about. Broadband routers should be plug and play for the vast majority of people and in my past experience with BT and TalkTalk that was always the case.

Reading some of the reviews on here it looks as though this type of issue is not uncommon, and Vodafone are not equipped to address problems. I got the impression the support assistant just wanted to get me off chat so that it was no longer his problem, and so that someone else will have to deal with it when I go back to them when it still isn't working.

Not a good start at all to my Vodafone experience!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Shields Vodafone  
They promise 63Mb/s and deliver 15Mb/s. Only route to customer support is by social media where they ask very personal questions that risk identity theft. They do not deliver on the compensation for poor speed. They just leave you to rot once they have your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
I thought Vodafone broadband was great and good value. However, as many other people have been experiencing, I have had no internet for 8 days now.... Customer service is appalling and just gives standard responses like "We value our customers and are working to get this fixed".
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London Vodafone  
Never ever sign up for vodafone broadband. It is absolutely useless. They have been fixing my issues for 3 months and still have not remedied the problem.Customer services just keep you on hold for hours.....total waste of time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
christchurch Vodafone  
Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Windsor Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband complaints

Vodafone still the worst large provider for broadband complaints, say Ofcom

Posted on 2020-09-02 11:37 in News Post Office EE Vodafone Plusnet TalkTalk Sky Virgin Media BT

For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.

The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.

Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.

The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:

  Complaints per 100,000 customers Compared to previous quarter
EE 5 -
Sky 5 -
BT 10 -3
Industry Average 12 -2
Post Office 13 +3
Virgin Media 14 -6
TalkTalk 19 -3
Plusnet 20 -2
Vodafone 27 +1

 

The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.

Customer satisfaction

Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.

Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.

This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.

The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:

  Average Best Worst
Overall satisfaction 85% Plusnet - 93% TalkTalk - 78%
Customers with a reason to complain 12% BT, Post Office - 10% EE - 15%
Satisfaction with complaint handling 53% EE - 66% TalkTalk - 44%
Average call waiting time 2:10 EE - 0:26 Virgin Media - 4:26
Ofcom complaints per hundred thousand 52 Sky - 21 Vodafone - 115

 

Your broadband rights

You don't have to settle for poor service from your broadband provider. If you aren't happy with what you're getting, or you don't think you're getting what you're paying for, take a look at our guide to your rights as a broadband customer to find out what you can do. We've got some advice on how to complain to your broadband provider, too.

And, of course, when your contract is up, you don't need to stick around if your provider is not up to scratch. Check out the best broadband deals available today to see what your options are.

Comments

A family using the internet

Internet use is soaring - is your broadband good enough to keep up?

Posted on 2020-06-29 17:03 in News SSE Virgin Media Vodafone BT TalkTalk Plusnet

The average Brit is now spending over four hours a day online, according to a new Ofcom study.

The industry watchdog's latest Online Nation report shows that a combination of factors have caused internet use to surge to record levels, up by almost an hour a day in less than two years.

Inevitably, the coronavirus lockdown was part of the cause - the Zoom video conferencing app, for instance, has grown by nearly 2000%, from 659 thousand UK users to over 13 million in just four months. But it's not just that. The popularity of streaming services continues to grow, plus there's the emergence of video sharing sites like Twitch and TikTok. The latter has moved well beyond its initial teen user base, with 12.9 million UK adults now joining in.

Even as the lockdown begins to ease, it's unlikely that our online activity is going to decline. So the question is, is your broadband connection up to the demands of this "new normal"?

Signs that your service might be struggling include:

  • Downtime - we know that the internet infrastructure held up remarkably well during the lockdown, but if your connection keeps dropping, or you're being left without service for hours at a time, it's often a sign that it might be time to look elsewhere.
  • Slow downloads or uploads - your download and upload speeds will slow down when you've got more people sharing your connection at the same time. Speed problems can be especially noticeable when your usage patterns change - like when you're working from home and sharing large files or connecting to your office server.
  • Poor video performance - nothing ruins a boxset binge more than buffering, or even just seeing the picture quality plummet. Both are signs that your broadband can't keep up with the demands of your chosen streaming TV service.
  • Laggy gaming or video calls - speed problems can also ruin the picture or sound quality in your video calls, and render online games unplayable. Occasional lag is to be expected, but if you keep seeing it it might be time for an upgrade.

The best broadband upgrades

So what should you look for in an upgrade? Try and prioritise what you need. That could be a faster service generally, or more specifically faster uploads. Or perhaps a more reliable service, or better customer support.

The obvious upgrade, if you haven't already made it, is to go from standard broadband to fibre. An entry level fibre deal will triple your download speed and should only cost a few pounds extra each month. If you're upgrading to a new deal with your existing provider you might even be able to negotiate a better offer. Plusnet and SSE currently offer the cheapest fibre broadband deals.

The next step is from the basic fibre (around 36Mb) to the higher end fibre, with speeds around 63Mb. Vodafone and TalkTalk have the cheapest deals at this faster speed.

If even that isn't enough, you can get over 100Mb speeds from a number of ISPs. The most widely available are from Virgin Media, who offer speeds up to 516Mb on average. Other big name providers like Vodafone and BT also offer ultrafast packages, but only in certain areas. These faster speeds will give you much better upload speeds as well as downloads.

If reliability and customer service are a bigger priority, the best way to check what you can expect from each provider is to read their customer reviews. Dig into our thousands of reviews for help on deciding your next move.

Ready to start shopping for a new internet deal? Use our postcode checker to find the best broadband offers where you live.

Comments

Vodafone Home Broadband Buyers Guide - Is Vodafone right for you?

Can I get Vodafone Broadband?

Vodafone uses the Openreach network to provide fibre broadband to customers. This covers a good 95% of UK homes, so unless you're in a remote, rural area you're likely to be able to get it.

Gigafast is Vodafone's Fibre to the Home product, offering download speeds of up to 900Mb.

Use our postcode checker to see if Vodafone Broadband is available where you are.

Vodafone are a fibre-only provider, and they no longer offer a standard ADSL connection. If you only have basic internet requirements, and don't want to pay extra for a fibre deal you'll need to look elsewhere.

What packages are available?

Vodafone Broadband offers two standard fibre packages with a choice of speeds:

  • Superfast 1 - a mid-range fibre broadband package with average speeds of 35Mb
  • Superfast 2 - the high-end fibre package with average speeds of 63Mb

Both deals come on an 18 month contract, with no line rental and a one-off router fee (which is often waived as part of special offers). They're also truly unlimited with no usage caps or artificial slowdowns. You get the high-tech Vodafone Broadband wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app. There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available for £4 or £8 extra per month respectively.

Which package should I choose?

With only two standard fibre packages to choose from, both with truly unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

The Superfast 1 deal is the entry-level fibre offer. With average speeds of 35Mb it's on a par with similar services from rival providers, although is priced very competitively. As far as the speed goes, it should be enough for most average households. It'll be able to handle Netflix and iPlayer streaming on a few devices together, as well as gaming and downloading.

Superfast 2 is the high-end service for more demanding households. With an average speed of 63Mb it will be able to handle as much streaming, downloading and gaming as you need. There isn't a huge price difference between the two, so you may feel it's worth paying the extra for the peace of mind offered by a faster service.

Vodafone no longer have a slower standard broadband service that runs wholly over your phone line. So if you only have basic requirements and would be happy paying for a barebones service, you'll need to find a different provider.

If you're in a Gigafast area, then you need to ask yourself if you really need those speeds. It only costs £1 more to get the Gigafast 100 package than it does the 63Mb standard fibre package, so going with this option would future proof you for a while without spending much more. However, the average home user isn't going to see any real life benefit to the higher speeds right now, so you may be better off saving a few pennies and opting for 100Mb or less.

Points to consider before you choose

  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • Are you unhappy with paying full price for low fibre speeds at your current provider?
  • Is being tied into a longer contract a problem for you?
  • Are you looking for standard broadband instead?
  • Are you a Vodafone mobile customer?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras

  • Free router - the cutting edge router supports several unique features including 'Beam', which uses beamforwarding technology to send a stronger signal to compatible devices, and 'Boost', which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Broadband smartphone app - the router can be controlled by the Vodafone Broadband smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn't just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.

What are the drawbacks of Vodafone Broadband?

Nothing's perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • Long contracts - all of the Vodafone packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you don't get much else for your money.
  • No standard broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phone line broadband product.
  • Phone support not available overnight - Unlike Vodafone's contract mobile phone support, broadband customers can only access telephone tech support between the hours of 8am and 9pm.
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