Vodafone Home Broadband Buyers Guide

Fibre broadband packages from an established mobile phone and broadband provider

  • Standard fibre broadband averaging 63Mb
  • Gigafast fibre broadband with packages from 100Mb to 900Mb
  • Range of call packages available
  • Free AC-rated wireless router with advanced features
  • Guaranteed minimum fibre speeds or money off
  • Discount for pay monthly mobile customers

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Vodafone Superfast 2
£23.00 per month
18 month contract

No upfront cost when you sign up online

  • Guaranteed 55Mb minimum speed or money off
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • £2 additional monthly discount for contract mobile customers
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Vodafone Superfast 2 + Apple TV 4K with Anytime Calls
£31.00 per month
18 month contract

No upfront cost when you sign up online

  • Guaranteed 55Mb minimum speed or money off
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • £2 additional monthly discount for contract mobile customers
  • Vodafone Connect Wireless Router
  • Anytime UK landline calls
  • No activation fee online
  • 18 month contract

Buy now

Vodafone Gigafast 100
£28.00 per month
18 month contract

No upfront cost when you sign up online

  • 100Mb average download & upload speeds!
  • Truly unlimited usage
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Cutting-edge router - the bundled Vodafone Broadband router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • TV bundles available - Vodafone have bundled in an Apple TV 4K subscription with most of their packages
  • Truly unlimited - there are no restrictions on the amount you can download or slow downs on different types of broadband traffic
  • Innovative smartphone control - with the Vodafone Broadband app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18 month contract
  • Fibre-only - if you're after cheaper phone line broadband then you'll have to look elsewhere
  • Phone support not 24 hour - Broadband technical support is only available via telephone between 8am and 9pm

Features at a glance

  • Average fibre optic download speeds of 35Mb or 63Mb and guaranteed minimum speeds as of 25Mb and 55Mb or money off, Gigafast speeds up to 900Mb in selected areas

  • 18 month contracts on all deals

  • Truly unlimited broadband usage

  • No upfront cost for existing lines, £69.99 when installing a new line

  • Support service available 24/7 via forums, and between 8am and 9pm on the phone, 7 days a week

  • 6 months free F-Secure anti-virus software

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

  • Additional £2 monthly broadband discount for existing Vodafone pay monthly 12 month contract mobile customers and £3 discount for 18 month contract mobile customers

  • Vodafone Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 2353 customer ratings since 2019-01-17. See more Vodafone customer ratings and reviews.

Details last checked on 2020-01-02

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Vodafone Superfast 2 More Info

Winter sale: Guaranteed 55Mb minimum speed or money off + no activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£276 £23.00

No upfront cost when you sign up online

Go to site
Vodafone Superfast 1 More Info

Includes: Guaranteed 25Mb minimum speed or money off + no activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
35Mb
truly
unlimited
18
months
£276 £23.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 100 More Info

Includes: No activation fee online
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
100Mb
truly
unlimited
18
months
£336 £28.00

No upfront cost when you sign up online

Go to site
Vodafone Superfast 2 + Apple TV 4K with Anytime Calls More Info

Winter sale: Guaranteed 55Mb minimum speed or money off + no activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£372 £31.00

No upfront cost when you sign up online

Go to site
Vodafone Superfast 1 + Apple TV 4K with Anytime Calls More Info

Includes: Guaranteed 25Mb minimum speed or money off + no activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
35Mb
truly
unlimited
18
months
£372 £31.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 500 More Info

Includes: No activation fee online
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
500Mb
truly
unlimited
18
months
£456 £38.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 900 More Info

Includes: No activation fee online
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
900Mb
truly
unlimited
18
months
£576 £48.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 900 + Apple TV 4K with Anytime Calls More Info

Includes: No activation fee online

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
900Mb
truly
unlimited
18
months
£672 £56.00

No upfront cost when you sign up online

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-01-02

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2353 customer ratings since 2019-01-17

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Promised a minimum of 35Mbps, never acheived more than 21Mbps.
Complained several times, but wanted me to plug in laptop via ethernet cable and start computer in safe mode, 5 times a day. Sadly, I go to work so this is near on impossible.
Delay tactics to prevent the promised discount if the speed quoted is not acheived.
Dispite other reviews, I found it stable, but slow. 18 month contract that I saw out.
Half hour on phone waiting to speak to somebody in terminations department did not impress me either.
Changed to plusnet, same cost per month and speed is already downloading and above 50Mbps
My advice is avoid Vodafone Broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Newark Vodafone  
Horrible. Do not be tempted by their broadband deals. I did with the mobile phone and broadband together deal and it’s the biggest consumer mistake I’ve ever taken. Horrendous service, drop outs, they’ll disconnect you over £2.75 (even when you’re on direct debit?) and it’ll take 7 days to be reconnected. They’ll blame Openreach a lot. YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Glasgow Vodafone  
Dreadful - avoid at all costs. This is the worst broadband provider we have ever had. It continually drops out - we have to turn WiFi off and on again continually. It is impossible to get any support from Vodafone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
I signed up with Vodafone in March 2019, I was advised that I would have a minimum download speed of 38 Mbps, I was only getting between 18 and 21, very slow, I contacted Vodafone in May they advised me that my speed was slow, brilliant of them, so they advised me that they would sort the problem out, they did nothing, on the 2nd January I contacted Vodafone, they came through on my mobile on TECH SEE, they view all the problems and saw the speed check on my laptop, it was 21 Mbps download, I have run this test over a 100 times in the last year and it always comes up between 18 and 21 Mbps. I was advised that they had found a fault in the exchange, and that an engineer from Open Reach would be with me on the 3rd January, no engineer turned up. I contacted Vodafone again, they spent over 4 hours on the phone with me running speed checks, changing settings and again on my mobile by Tech See, they advised me that they would send me another Router, this is the third Router I have had, they advised me they would contact me on the 8th January at 18.00 hours to see if the new Router had helped me, again I got no call from Vodafone, I contacted Vodafone again and advised them the new Router had made no difference to the speed I was getting, they then advised me that their was multi issues on the line and a Open Reach engineer would be coming to my home on the 10th January 2020 between 13.00 Hours and 18.00 hours, now what a surprise again no Engineer turned up, just after 18.00 hours I contacted Vodafone again, they advised me that the Engineer was at my home at 13-14 on the 10th January and got no reply, I was at home all day and I have a CCTV system with 8 CCTV Cameras, so I looked at the recording for that day, no Open Reach Engineer was at my home, not even in the street, so they advised me that an appointment had been made for an Engineer to come to my Home between 8am and 1pm on the 11 th January 2020, I had a phone call from an Open Reach Engineer at 11am on the 11th January, he was phoning me from London to find my address, I am in Scotland 965 miles from London, he said he could not come up to Scotland and help me, so again I phoned Vodafone and complained, they have not addressed any of my complaints since last year. I spoke to another person in Vodafone Technical, they advised me that their was no problems in the line, and advised me to do another speed Check, I refused to do that again, as I have run over 100 speed checks in the last year, and they have all been between 18 and 21 Mbps, 18 of these checks have been done this year, and they have seen the results when they were on my mobile doing the TECH SEE, so they know what speed I am getting, and they keep asking me to do tests, they always come up with the same results. VODAFONE ARE TOTALLY USELESS. WHAT A TERRIBLE COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeenshire Vodafone  
Absolutely rubbish!!
Do not go with them at all! Broadband slow and cuts off plunging takes forever and do not honour their cashback or giftcards offers when purchasing broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Vodafone  
Awful awful awful. The internet cuts out for around 2 minutes at a time on a regular basis - approximately 20-25 times per day.

Onerous terms in the contract mean you can easily be locked in if you move house within the UK and then have to renew your contract and pay a huge fee for installation. Finally, onerous terms in the terms and conditions mean moving abroad to an area where Vodafone cannot provide service was not a move that qualified for exemption from the termination. The rate of the termination fee is extortionately high, being almost half of the cost of the monthly internet. They will do anything to extort as much unearned money from you as possible.

Avoid at all all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Promised 25mbps.
Actual 9.5mbps.
Constantly dropping out.
When talking to the engineers, they wanted me to connect the router to a laptop. Incorrect cable supplied so they told me I would have to buy a cable. I refused so they closed the complaint.
Tied in to the worst internet provider I've ever experienced for another 9 months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby Vodafone  
If you’re considering Vodafone as a provider I’m begging you to please re consider. They’re the worst provider I have ever been with. My broadband cuts out every day without fail. And customer service are useless the 7th phone call, promises, setting changers, engineer who didn’t turn up after waiting in all day. And a promise phone calls back in afew days which didn’t happen. and my internet is still absolutely ridiculously poor. And because it over 14days I can’t cancel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham Vodafone  
Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.

Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.

Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Coatbridge Vodafone  
We get an overall good service with Vodafone. The router is fine and they will provide you the PPPoA password if you want to get a better one.

Support has been fine. They have both phone and online chat support.

Speed is expected and in line with what Openreach is available on the line.

Overall a good, cheap and reliable ISP
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Romsey Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

Vodafone Home Broadband Buyers Guide - Is Vodafone right for you?

Can I get Vodafone Broadband?

Vodafone uses the Openreach network to provide fibre broadband to customers. This covers a good 95% of UK homes, so unless you're in a remote, rural area you're likely to be able to get it.

Gigafast is Vodafone's Fibre to the Home product, offering download speeds of up to 900Mb.

Use our postcode checker to see if Vodafone Broadband is available where you are.

Vodafone are a fibre-only provider, and they no longer offer a standard ADSL connection. If you only have basic internet requirements, and don't want to pay extra for a fibre deal you'll need to look elsewhere.

What packages are available?

Vodafone Broadband offers two standard fibre packages with a choice of speeds:

  • Superfast 1 - a mid-range fibre broadband package with average speeds of 35Mb. This comes with a guaranteed minimum speed of 25Mb - if your speed ever falls below that level you'll get a 15% discount on your bill until it's fixed
  • Superfast 2 - the high-end fibre package with average speeds of 63Mb. The speed guarantee here is 55Mb

Both deals come on an 18 month contract, with no line rental and a one-off router fee (which is often waived as part of special offers). They're also truly unlimited with no usage caps or artificial slowdowns. You get the high-tech Vodafone Broadband wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app. There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available for £4 or £8 extra per month respectively.

Which package should I choose?

With only two standard fibre packages to choose from, both with truly unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

The Superfast 1 deal is the entry-level fibre offer. With average speeds of 35Mb it's on a par with similar services from rival providers, although is priced very competitively. As far as the speed goes, it should be enough for most average households. It'll be able to handle Netflix and iPlayer streaming on a few devices together, as well as gaming and downloading. The price guarantee - that you'll get a discount if your speed drops below 25Mb - should give you some certainty on the kind of performance you can expect.

Superfast 2 is the high-end service for more demanding households. With an average speed of 63Mb, and a guarantee of at least 55Mb, it will be able to handle as much streaming, downloading and gaming as you need. There isn't a huge price difference between the two, so you may feel it's worth paying the extra for the peace of mind offered by a faster service.

Vodafone no longer have a slower standard broadband service that runs wholly over your phone line. So if you only have basic requirements and would be happy paying for a barebones service, you'll need to find a different provider.

If you're in a Gigafast area, then you need to ask yourself if you really need those speeds. It only costs £1 more to get the Gigafast 100 package than it does the 63Mb standard fibre package, so going with this option would future proof you for a while without spending much more. However, the average home user isn't going to see any real life benefit to the higher speeds right now, so you may be better off saving a few pennies and opting for 100Mb or less.

Points to consider before you choose

  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • Are you unhappy with paying full price for low fibre speeds at your current provider?
  • Is being tied into a longer contract a problem for you?
  • Are you looking for standard broadband instead?
  • Are you a Vodafone mobile customer?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras

  • Free router - the cutting edge router supports several unique features including 'Beam', which uses beamforwarding technology to send a stronger signal to compatible devices, and 'Boost', which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Broadband smartphone app - the router can be controlled by the Vodafone Broadband smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn't just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less for your fibre to the cabinet broadband service.
  • Pay 15% less in slower fibre areas - If you're far from your fibre street cabinet and unhappy with being charged full prices for relatively low fibre speeds from your current provider, you'll get a 15% discount from Vodafone if your fibre speed consistently tests slower than 25Mb.

What are the drawbacks of Vodafone Broadband?

Nothing's perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • Long contracts - all of the Vodafone packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you don't get much else for your money.
  • No standard broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phone line broadband product.
  • Phone support not available overnight - Unlike Vodafone's contract mobile phone support, broadband customers can only access telephone tech support between the hours of 8am and 9pm.
Broadband.co.uk