Plusnet Broadband Buyers Guide

Award winning good value broadband, available with competitive phone bundles

  • Fibre broadband averaging 66Mb downloads
  • Fixed price guarantee
  • UK-based award winning customer service
  • Available in many rural and remote areas

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Plusnet Unlimited Broadband and Phone
£17.99 for 12 months
£30.98 thereafter

No upfront cost

  • £50 Reward Card!
  • 12 months reduced fixed price
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£22.99 for 18 months
£35.98 thereafter

No upfront cost

  • £60 Reward Card!
  • 18 months reduced fixed price
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£26.99 for 18 months
£40.98 thereafter

No upfront cost

  • £60 Reward Card!
  • 18 months reduced fixed price
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Fixed price guarantee - your price won't go up during your minimum contract period
  • Phone bundles available - add an inclusive minutes call plan to any package, from £4 additional monthly cost
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • More expensive in areas outside of high competition areas - those in rural areas are most likely to be affected by this
  • Well above average complaint levels - Ofcom figures for January 2020 show Plusnet have the second highest level of complaints compared to other major broadband suppliers

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 18 month fixed price contracts offered as standard, cheaper 12 month contracts may be offered during promotions

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support. NB: due to the COVID-19 pandemic, Plusnet have limited contact centre opening hours, see their website for details

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, AC-rated for fibre

  • All broadband packages include line rental, inclusive minutes phone packages may be added from £4 a month extra

  • Plusnet have published a Traffic Management Policy

3.4 stars
  satisfaction rating based on 5300 customer ratings since 2019-06-06. See more Plusnet customer ratings and reviews.

Details last checked on 2020-06-03

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited Broadband and Phone More Info

Special offer: £50 Reward Card + 12 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
12
months
£216 £17.99
£30.98 after 12 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Special offer: £60 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£276 £22.99
£35.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Special offer: £60 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
18
months
£324 £26.99
£40.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-06-03

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 5300 customer ratings since 2019-06-06

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Just read a few reviews and wish I hadn't signed up to Plusnet. I completed application and money was taken out 3 weeks ago after being told 3 to 4 days you'll be connected 3 weeks later I rang to be told my order was cancelled. No idea what that was about so they've proceeded my order after I rang them then got an email to say another two weeks before I'm connected to phone line no mention of broadband.i should of gone with Vodafone.grrr
  • Satisfaction
    1 star
  • Customer Service
    1 star
Hertfordshire Plusnet  
If I could give zero, or even negative numbers, for satisfaction I would.
I was with Plusnet several years ago and the customer experience and service was pretty good, so I thought I would give them another go. This turned out to be a HUGE mistake!
To get the broadband working took nearly two months and ruined my Christmas, as I could not use any of my normal online services, easily order presents online for family etc. I was actually told by one of the advisors to use my mobile phone data if I wanted to use the Internet! Not very smart for a broadband company. In fact, I had to change my phone contract just to get a bit more data to see me through, which obviously cost me extra.
It took many phone calls (they don't call you, you have to call them) including hours of waiting and listening to their rubbish music. It is surprising how often they experience "an unusually high number of calls at the moment". Maybe they just have an unusually low number of people manning the phones? One time I called, was put on hold and they only picked up the phone well over half an hour later to tell me that the office was now closed and I would have to call back the next day.
Initially it took a few weeks to explain to them that my broadband and telephone weren't working, but they insisted their tests showed it was fine and so it must be working.
Then there were 4 or 5 failed attempts to get an engineer around, including one appointment on a Saturday because "engineers don't work at the weekend". Great, so don't tell me you will send someone round on Saturday then. Not difficult to work out really.
Even then I was still told I might have to pay a call-out charge for sending an engineer to have a look at it (although I didn't in the end, it still worried me some at the time, as my income wasn't that generous).
By way of compensation for all of the hassle I had to endure they offered me a £6 refund for the broadband. Nothing about the line rental which I had paid in advance and couldn't use. Six pounds for all the time and aggravation they put me through.
When the line was finally connected, I asked if I could leave without penalty as I had already had enough of them. They agreed I could, but they told me I would not get a refund on my line rental (about £200). So I was "free" to leave, but it would cost me £200 if I did! When I challenged them on this, I was told by the so-called customer service operator that a team leader would call me back and discuss it. After a couple of months with no call back, I called them… again. Not even an apology from them and they still couldn’t give me a straight answer to a straightforward question.
Even now the quality of the phone line is so bad that I can't use it to make phone calls, but I don't really want to deal with them anymore, so I guess I'll just have to live with that. Probably it would take another few months of messing around and I would be charged for the pleasure.
So now I am stuck with them for the next year or so, or else I lose a substantial (for me) amount of money.
If you like being treated like an idiot, lied to repeatedly and then ignored, then Plusnet is the perfect company for you. If you want simple, honest service, then look elsewhere.
"We'll do you proud"? "We'll do you over" is much more accurate. Frankly, a disgraceful display from a once decent company.
Avoid, avoid, avoid is my advice to anyone thinking of choosing them, but I think you have probably worked that out anyway.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Nottingham Plusnet  
Have a terrible upload speed and Plusnet don't seem able or willing to assist. Plusnet I am not dismantling the master socket and use a cable 3 times in 24 hrs to give you readings, this is your problem to fix but as you say I have to wait until September to leave or pay a release fee or pay for an enhanced package.
Now to cap it all I can't access my a/c and the internet is littered with people having this problem going back several years.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Poole Plusnet  
I've now been 2 days without broadband since they took over my line, without delivery my router in time.

I'm having to have unpaid days off work as a result, and they just don't care. 'nothing we can do sir...' And they mention it in the router despatch email 'it'll take 3 to 5 days to arrive... We aren't liable for it being late etc etc etc'
In that case, don't dispatch it on a Wednesday and take over my line on a Thursday, you idiots.

Getting the router to me within 4 weeks was too difficult for them. How very embarrassing.
The problem is if I cancel, I'll have to raise a new order with someone else and be without even longer.

Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Plusnet  
Not quite so honest as they say, they increase charges when they promise not to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plusnet  
I have been with Plusnet for years and only recently I am having problems with the land line keep crackling and not able to speak or be heard. When I call Plusnet to raise the issue they want to charge me for an engineer to check the green BT box at the end of the road where I know the problem is. When I was with TalkTalk I had the same problem and they told BT and it was sorted. Now I call Plusnet for the same problem and get told there is not a problem with the line but we can charge you for an engineer to come out and test it. BT bought out Plusnet in 30/01/2007 and BTs dirty little tricks are beginning to seep in to a good company that does not deserve to be connected with such a terrible company like BT. I have been praying for BTs demise right back to when they were the GPO as we all paid extortionate bills back then as they were the only telecom company allowed to operate back then.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Chiswick Plusnet  
Two years ago we had Sky Broadband and it wasn't amazing so we decided to switch to Plusnet as it had fair reviews -I wish we hadn't. We got tied to an 18-month contract and we started having problems since month 1:

a) Download speed is below average
b) Upload speed is the worst ever. Cloud services that use syncing such as Google Drive, Dropbox, etc. suffer a lot from it. Attaching files over 1 MB is a real pain as they take several minutes to upload, don't even think of sending videos online because it's impossible.
c) Sometimes it disconnects for no reason.
d) Video calls are frustrating.

Tried using their technical support and it's useless. "Changing modem channel", "resetting the modem" and "unplugging/plugging the phone line back again" is as far as their knowledge or attempt to help goes.

You would think that they would be more understanding because of the requirements of many customers having to work from home due to COVID, but NO, zero empathy and customer care.

Still 6 more months to go and can't switch because the penalty fee is almost the same as the price for their service for the remaining period, so having to stay with them and trying not to cry every time they fail again (every other day).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
London Plusnet  
Switched over today to PlusNet. switch took less than 5 mins!!
Wow excellent service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hampshire Plusnet  
Everything seemed fine (if a bit slower than previous providers) until we moved house I would strongly agree with another person who lamented the issues they had with moving house and various phones calls.
I dutifully telephoned plusnet and informed them that we would be moving home in a fortnight and the cheerful chap on the other end said he’d changed my address and that it would just be a matter of ‘plug and play’ at the new property.
When I came to connect up, we just got the amber light and the ‘b’ icon. So I phoned the ‘provisions team’ who assured me that I would be online by midnight. Woke up the next morning only to find nothing had changed, so once again phoned up and was given what I thought was a direct number to the right department, but turned out to be the main number, having gone through all t he laborious security checks. Eventually I got through to a kindly older sounding gentleman who didn’t seem to have any knowledge about what had happened previously and assured me it was an issue with openreach and that am engineer would be sent to the box on the street. That was this morning so will see what happens. As the other reviewer said in an earlier lost, the staff seem very obliging, but they don’t seem to know what’s going on. The television ads always portray themselves as being hassle free and that they’ll ‘do you proud’, but I’ve only been with them for a relatively short time and the connection speeds are slower when it’s working and moving house was a nightmare. Would not recommend
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Oxfordshire Plusnet  
Left Without Internet for Over 3 Months Due To Plusnet Incompetence! Plusnet were due install internet at my new address. On 13th March we received an email confirming that the service would be setup up and specified the correct address they had been given. They requested that the installation would take place on the 30th March with Openreach.

Following this I received an email stating that on 28th March stating that they would have to delay the installation until 9th April. We called them on 9th of April after having received no internet. Then we had a visit from our next door neighbour asking why their internet and phone line had been cut off and transferred to Plusnet. They then showed us a letter that was sent to their address not ours from Plusnet stating that the internet was due to be installed at their address instead of ours. Clearly Plusnet mixed up the address and cause this whole problem (despite trying to blame Openreach).
BT corrected the issue for my neighbours and Plusnet stated that our internet would be reinstalled to the right address within 7 days.

On 17th April Plusnet sent an email saying we would have to wait until June 2020. Following this, on the 28th April Plusnet have confirmed that we will have to wait until 23th June. Now on the 7th May Plusnet sent us an email about referring any complaints to the Ombudsman service.

All of this trouble and inconvenience has been caused by Plusnet's incompetence. The following lies and deceit and their reluctance to rectify the situation or help us in any way have only made it worse. To add insult to injury they repeatedly tried to charge us for internet service they we not providing during this time.

Repeated promises have been made and then not fulfilled. We haven't been offered any reimbursement for the expense of using mobile internet and huge inconvenience this has caused. Incidentally the 3G/4G signal and phone signal in my rural area is extremely poor so often we struggle to get signal or a working connection. We asked for a 4G hub but Plusnet declined to do this or anything else for that matter. In essence they seem to be saying you must complain to the Obudsman because unless you do we are not going to do anything to help you. This must be the worst customer service experience i've ever encounted with any company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Preston Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Working From Home

UK broadband has more than enough capacity to handle the surge in home workers

Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE

With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.

Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".

Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.

The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.

Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.

Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.

To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.

Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.

As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.

How to pause your Sky Sports and BT Sport subscriptions

In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.

BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.

And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.

Comments

Home Office Broadband

How to find the right broadband for your home office

Posted on 2019-10-11 14:49 in Features BT Virgin Media Plusnet John Lewis

Over one and a half million of us in the UK work from home, and the number is growing rapidly. But balancing out the sheer joy of being able to work in your pyjamas is the knowledge that you no longer have an IT-guy to sort out all your tech troubles.

And the biggest of all these troubles is your broadband: if it goes down, you'll lose money.

Let's take a look at how to find the right broadband for your home office.

What speed you need

Whenever you compare broadband deals, finding the right speed is your first priority. For your home office, any fibre deal should offer fast enough downloads for most needs.

However, you need to consider who else will be using your internet while you're working. If it's just you, then fine. But if your kids are going to be jumping onto YouTube and start FaceTiming as soon as they get home from school, you might want to opt for a faster fibre deal to ensure you won't have any interruptions.

Don't overlook the upload speed, too. You need a good upload speed if you do a lot of video conferencing, or need to send large files to clients. For this reason we'd recommend steering clear of a cheap standard broadband plan, as the upload speeds are usually dreadful.

Reliability and support

When you rely on your internet connection to earn a living you need to be confident that it will work reliably. If there are problems you need access to good customer support to fix them. To make your decision a little easier take a look at our customer reviews for all broadband providers. They show ratings for speed, reliability, support and overall satisfaction.

There's often a link between reliability and support, and price. Cheaper services from less established players tend to attract more negative reviews and lower satisfaction levels. It might be worth paying a little extra for a plan from one of the bigger brands.

Also, keep an eye out for speed and performance guarantees from the different broadband suppliers, which will help you avoid being left high and dry should problems strike. On BT Plus plans, for example, you'll be sent a 4G Mini Hub to keep you connected if your broadband ever develops a fault.

Static IP address

So far, the issues we've looked at are ones that you'd consider when buying any broadband service. Next up is a factor that mostly applies only to a subset of remote workers: the need for a static IP address.

In simple terms, an IP address is the address of your computer on the network. With all home broadband packages it's assigned dynamically, so you get a new one each time you connect. A static IP address means you keep the same address permanently.

Why might you need a static IP address? There's plenty of reasons, like if you're running a server or hosting your own website, or if you need a secure way to remotely log in to your employer's computer systems.

You get a dynamic IP address with all home broadband products and you'll need to check if your chosen provider can offer you a static address instead. As an example, Plusnet will give you a static IP for a one-off fee of £5, but BT won't let you have one on their residential packages. You need to switch to a business plan instead.

Full Wi-Fi coverage

You don't just need to find the right broadband, you need to get it working well enough, too. And that means making sure your Wi-Fi coverage extends to wherever you set up your office. Now, if you're just working from your dining room then you're probably already good to go. But if you're planning to convert your loft - or even your shed - into an office, you should hold off on that trip to Ikea until you're sure you've got your internet sorted first.

Your Wi-Fi signal is less likely to reach into the furthest corners of your house or garden. Even if it does, a weaker signal will mean slower speeds. Grab your laptop and head out to your office location, then use our Broadband Speed Test tool to find out if your connection and speeds are up to scratch.

If it isn't see our guide on how to speed up your broadband for tips on the best ways to extend your Wi-Fi coverage.

Business vs home broadband

Finally, you might be wondering if you need a specialist business broadband package when working from home, or if you're okay with a normal home deal. It depends on what type of work you're doing, and what's specified in your provider's terms and conditions.

BT say that their broadband is only for personal use; John Lewis Broadband say that "occasional home working is acceptable"; while Virgin Media offer the HomeWorks upgrade for £9.99 a month, which adds remote worker-friendly features to a residential plan. In all cases, a residential call plan will be strictly limited to personal use - so don't go setting up a call centre in your kitchen.

Business broadband will get you the option of a static IP address, better customer support - usually 24/7 - and better security options as well. Prices from suppliers like Plusnet aren't all that much higher than what you'd pay for home broadband.

Want more on finding the right internet service for your remote working needs? Check out our full guide to home office broadband.

Comments

Plusnet Broadband Buyers Guide - Is Plusnet right for you?

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. With a good 95% of homes covered, you should be able to get Plusnet broadband

However, while coverage is not an issue, it's important to know that Plusnet do charge different rates depending on where you are in the country. If you're in what Plusnet classify as a 'low cost area', where other providers have also installed their equipment at your local telephone exchange and there's lots of competition, you will get your broadband at a cheaper price. If, however, you're in a non-low cost area you'll pay in the region of 50% more each month. Plusnet's price areas are not arbitrary, they're based on market classifications provided by Ofcom.

The good news is that you're unlikely to be affected by this unless you're in a remote rural area. Plusnet say that 99% of the homes they cover are in low cost areas. You can find out if this applies to where you live by using our postcode checker.

What packages are available?

Plusnet offer three core broadband packages in a variety of configurations. You can choose your length of contract, and also get them with or without a phone line.

These are the three basic Plusnet broadband deals:

  • Plusnet Unlimited - unlimited standard broadband with an average speed of 10Mb
  • Plusnet Unlimited Fibre- average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

All three deals are unlimited, with no traffic prioritisation. For each one you can choose between a contract of 12 months or 18 months. All the deals have a fixed price guarantee, so the price of either your broadband or line rental will stay the same for the length of your contract.

All Plusnet Broadband packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. Plusnet offer the option to add an inclusive calls phone service to any of these packages. For an extra £4/month you can upgrade to Evening, Weekend and Mobile calls, and for £8 a month you can upgrade to Unlimited UK and Mobile calls. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £8/month, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes. Mobile calls aren't included in this.

You need to pay line rental to Plusnet with all packages. This cost is included in the advertised price, not charged separately, although you can save on line rental fees by paying for a year up front.

Lastly, you can add a subscription to BT Sport for a price starting at £5 a month, depending on whether you want to watch it through an app, a YouView TV box, or have it added to your Sky satellite service.

Which package should I choose?

An important first question to ask yourself is whether you need the speed of fibre if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router. On the Unlimited deal you get an N-rated Hub Zero, and on the fibre plans you get the more up-to-date Hub One. This is AC-rated, giving it a stronger signal over a greater range. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited Fibre and Fibre Extra customers, available for an extra £2 per month for standard Fibre after a three month trial. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - All Plusnet packages include line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV (apart from a BT Sport subscription) or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • Higher rural prices- Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
  • Complaint levels - Ofcom figures show that Plusnet are second highest in the complaints table covering the eight main broadband providers.
Broadband.co.uk