Sky Broadband Buyers Guide

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Essential
£20.00 for 18 months
£25.00 thereafter

£9.95 upfront cost

  • 18 months reduced price
  • Truly unlimited usage
  • 11Mb average download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Broadband Superfast
£27.00 for 18 months
£32.00 thereafter

£9.95 upfront cost

  • 18 months reduced price
  • 59Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Entertainment with Broadband Essential
£38.00 for 18 months
£54.00 thereafter

£29.95 upfront cost

  • Reduced price broadband and TV for 18 months
  • Truly unlimited usage
  • Free Anytime calls, usually £5 per month
  • Free Netflix subscription, usually £5.99 a month
  • 1TB Sky Q, their best ever TV box!
  • Sky TV with over 300 TV and 40 Catch Up channels
  • Build your perfect TV bundle with add ons from £5 a month!
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Evening and weekend calling
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Reasons to choose Sky

  • Fibre packages available - Broadband Superfast has speeds averaging 59Mb
  • Truly unlimited broadband -  with no caps or traffic management
  • Fixed price guarantee - 24 month price guarantee on select TV + broadband deals
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Standard broadband not available outside of Sky network areas - although Sky's network does cover more than 90% of UK homes
  • No standalone broadband available - you can take Sky Broadband without TV, but phone line rental must be paid on all packages
  • No short contracts - standard contracts are 18 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

Features at a glance

  • 11Mb average download speeds and 0.8Mb average upload speeds outside fibre areas, Fibre Max averages 59Mb downloads and 18Mb average upload

  • 18 month contracts as standard

  • Download allowances are truly unlimited

  • Free activation for standard broadband, £50 for fibre, often discounted during promotions

  • Support available by phone 8.30am to 9pm, Tweet @SkyHelpTeam 8.30am to 11pm weekdays and 9am to 11pm weekends

  • McAfee Internet Security Suite, free for 12 months for three PCs

  • AC-rated Sky Q Hub broadband router, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

  • Sky Broadband have published a Traffic Management Policy

3 stars
  satisfaction rating based on 11990 customer ratings since 2018-10-24. See more Sky customer ratings and reviews.

Details last checked on 2019-10-11

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Sky Broadband Essential More Info

Special offer: 18 months reduced price + no activation fee online!
Add a Sky Talk package to your order from just £5 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£250 £20.00
£25.00 after 18 months
Prices may change during this period

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Superfast More Info

Special offer: 18 months reduced price + no activation fee online!
Add a Sky Talk package to your order from just £5 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
59Mb
truly
unlimited
18
months
£334 £27.00
£32.00 after 18 months
Prices may change during this period

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Broadband Essential More Info

Special offer: Reduced price broadband and TV for 18 months + free Anytime calls + free Netflix subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£486 £38.00
£54.00 after 18 months
Prices may change during this period

£29.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Broadband Superfast More Info

Special offer: 18 months reduced price fibre and Sky TV + free Anytime calls + free Netflix subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
59Mb
truly
unlimited
18
months
£498 £39.00
£72.99 after 18 months
Prices may change during this period

£29.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-10-11

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 11990 customer ratings since 2018-10-24

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
I used sky broadband second time but very disappointed with the services both times.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boston Sky  
Never! Never connect to SKY. It's the worst broadband, speed, technical equipment and of course the worst technical assistance ever! They are not solving technical issues, they are just forcing to pay for "upgraded" package.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
The sky guaranteed speeds we were given our from our router to some sky server that maintains consistently higher speeds than are actually achievable to a website. Even basic images on websites struggle to load. But because of their weird guarantee rules I can't cancel before the end of the contract even with a product that doesn't work.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Oxford Sky  
Awful, avoid like the plague! Unless you want to repeat the same thing to some poor chirpy employee who sounds confused of why you want to cancel your subscription (probably employ actors as they must have the same conversation day, in day out)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
Had an automated phone call this morning informing me that my WiFi is about to be disconnected and to contacted my provider to have a new one installed. Tried to contact sky by text, live chat, email via their site but found it impossible. Tried phoning and repeatedly got the “we are extremely busy at the moment, waiting time is currently 20 mins” that I seem to get every time I ring them. Disgusting service. Don’t have anything to do with them - I wish I hadn’t. And this is only a few weeks after the last disruption in service.
  • Satisfaction
    3 stars
  • Speed
    3 stars
South shields Sky  
Absolute crap..... and when you ring up to complain they say you need a better package purchased supposed packages internet is still crap goes on and off speed is shocking would not recommend to anyone.
Sky your a disgrace! Day light robbery!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newton le willows Sky  
We have moved the house, so i contact sky to transfer broadband in new home
They said moving home is for free but have to pay £60 for sky hub, i just told them 2 months back when i bought their broadband i payed already so i can't pay again £60 for installation, 1 of the team said you people will keep on moving and we can't install for free i just told them this was 1st time we moved not evrytime, i told them i cant afford to pay £60 so they gave me 3 option :
1st option: to pay for installation
2nd option: to give them broadband hub back and pay £60 monthly instead of £34
3rd option: broadband cancellation and due to contract i have to pay £105
In all these 3 option its just loss for me
Staff is saying you agreed with the broadband 18 months contract i have to decide from any 3 option if i had knew we were about to move then i would had never went for broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Sky  
Speed varies by the hour, the basic broadband package is rubbish , so you have to get a more expensive package to supply multiple devices. But even that isn't stable. Trying to talk to a remote call centre is totally frustrating. They make Virgin look good!
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne Sky  
Shocking, wr moved house and couldn't get Virgin so had to change to this mob.

Took them over 4 weeks to set up our internet and now it's not even working. Shuts off all the time and the speeds are worse than a 2G data connection.

Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT with £110 BT Reward Card

Offers roundup: grab a bargain over the Summer Bank Holiday

Posted on 2019-08-23 17:00 in Offers Virgin Media BT Plusnet Sky Shell Energy

It's the bank holiday weekend, and several providers have new offers on to tempt you to switch broadband. We've got the best highlighted for you below.

We're kicking off with BT and a reward card offer across the majority of their products. The non-fibre Broadband and Weekend Calls package is £24.99 a month and comes with a £60 reward card. If you can get it in your area, Superfast Fibre with Weekend Calls is £31.99 a month with a £90 reward card, and Superfast Fibre 2 with Weekend Calls is £39.99 a month with a £110 reward card. The rewards cards also apply to the broadband and TV offers if you want to throw that in at the same time.1

Plusnet are offering £75 cashback on their non-fibre Unlimited Broadband and Phone package, which is £18.99 a month. Their fibre products both come with a £60 reward card; Unlimited Fibre Broadband and Phone is £23.99 a month and Unlimited Fibre Extra Broadband and Phone is £27.99 a month. You'll need to hurry, all of these offers end on Tuesday night!2

Sky have got some great offers on TV and broadband bundles. Entertainment with Broadband Essential is currently £35 a month, while Entertainment with Broadband Superfast is £39 a month. If sports are your thing, then you can also choose Entertainment with Sports and HD for £62 a month. These packages all come with a 1TB Sky Q box and access to over 270 channels!3

You can get still Shell Energy's fantastically low-priced Standard Broadband for just £16.99 a month, exclusively through the link in this blog post. This offer is only on for another week, so take advantage of it while you can.4

In a Virgin Media area? You can get M50 Fibre and Phone for £26 a month, plus a £75 bill credit! This offer is only available via the link in this blog post.5

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. Connection fees may apply. BT reward is a prepaid Mastercard of the specified amount. Offer ends 11:59pm 29th August.

2. Plusnet ADSL products are on a 12 month contract and Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 27th August.

3. Sky deals are on an 18 month contract, prices will rise from month 19. Connection fees may apply. Offers end 11:59pm 26th September.

4. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Connection fees may apply. Offer ends 11:59pm 1st September.

5. Virgin Media M50 is on an 18 month contract, prices will rise from month 19. Credit will be applied to your first bill. Connection fees may apply. Offer ends 11:59pm 30th September.

Comments

Football on TV

The cheapest way to watch Premier League football this season

Posted on 2019-08-08 17:18 in Features EE Virgin Media BT Sky TalkTalk NOW Broadband

The Premier League is back, and there are more ways than ever to catch the action. Pick the wrong ones, though, and you could end up paying the best part of a grand for the privilege. Shop around, and there are savings to be had.

Let's look at the cheapest ways to watch the new Premier League season.

Sky Sports

Sky Sports is the self-styled home of football, and Sky have the rights to by far the most games. They'll show 128 in the 2019/20 season, across Friday nights, Saturday evenings, Saturday nights, Sunday afternoons and Monday nights. They get the first pick from all the games from each round, so this is where you'll catch the big derbies and the title deciders.

But Sky Sports isn't cheap. Although it actually only costs £18 a month, you can't get it from Sky TV as a standalone service. You need to take Sky Entertainment, too, which bumps up the price to over £40. Plus you need a dish, and a Sky Q box (with optional UHD viewing), and have to pay any installation and setup fees. And it all comes with an 18-month contract.

If you want the best service and are happy to make the commitment, your best bet for a good deal might to get Sky Sports and the rest along with Sky Broadband as part of a bundle. Check out the latest Sky TV with Broadband deals.

The same goes for Virgin Media customers, you can't just sign up for Sky Sports Premier League, it has to be taken as part of an expensive bundle along with all the other Sports channels and a variety of other premium Entertainment channels. However, if you're already with Virgin Media, this could still make sense for you. Check out the latest Virgin Media Sports offers.

NOW TV - the cheapest way to get Sky Sports

The cheapest way to get Sky Sports on your TV and tablet is through NOW TV's Sky Sports Football Season Ticket. Right now, they've got a 10 month season ticket available for just £199, offer ends on the 26th of August.

Alternatively, if you just want to watch on your phone, you can get the Sky Sports Mobile Month Pass for only £5.99 per month - you're limited to only one smartphone viewing at a time, but that's otherwise an unbeatably cheap way to access Sky Sports Premier League, and 4 other Sky Sports channels!

You can also get a cheap deal on the full Sky Sports Pass when you take it as part of a great value bundle with NOW Broadband. Just choose your preferred broadband plan and you can add the full Sky Sports package for only £20 a month for a year. That's 40% less than the full price. Even better, there's no contract on the TV side of the deal, so you can cancel whenever you want.

The NOW Broadband plans are very competitvely priced, ranking among the cheapest in the UK. They start at just £18 a month for the Brilliant Broadband service, with average speeds of 11Mb. Or if you'd prefer fibre you can get it for £25 or £30 depending on what speed you need. They're all on 12 month contracts as standard, or you can switch to a rolling contract by paying extra £60 upfront. Choose your NOW Broadband and Sky Sports Pass deal here.

If you don't fancy a broadband bundle and don't want to pay for a season ticket pass, you can take a standalone NOW TV Sky Sports Pass and get access to all 11 Sky Sports channels for £33.99 a month on a 30 day rolling deal. This undercuts the Sky Sports + Entertainment deal for Sky TV, and you can save more money by cancelling in June and July when there are no games.

Although the content's the same, the NOW TV experience isn't quite as good as what you get from Sky. There's no UHD, and HD resolution is currently pegged to 720p. You also can't record shows, though you can pause, rewind and watch on demand. For most, though, it should more than satisfy your hunger for the beautiful game.

As a streaming service you'll need to make sure your internet is fast enough to handle it. 4 to 5Mb should be enough for one device to stream 720p HD. If you need to upgrade, use our postcode checker to find the best and fastest broadband deals in your area.

Save on Sky Sports with TalkTalk TV

The other way to get a good saving on Sky's Premier League football coverage is through TalkTalk TV. If you're already a customer of TalkTalk's broadband and TV bundle - or are keen to sign up - you can add the full Sky Sports package to your deal at the half price rate of just £18.99 a month for six months. NOTE: This offer has now ended. That'll save you over £100 against what you'd normally have to pay if you went direct with Sky or Virgin. You can also add BT Sport for £25 a month for 12 months, if you sign up via BT.

This offer is available to new and existing customers. Take a look at the latest TalkTalk TV offers to see what takes your fancy.

Want BT Sport?

BT Sport have the rights to 32 matches on Saturday lunchtimes. BT get second pick of the games for 20 rounds, and fifth pick for the rest, so you might be more likely to get Watford's trip to Burnley than Liverpool vs Man City. They've also got all 20 games from two midweek rounds, and you get the Champions League and FA Cup among other things, too.

You can add BT Sport to your TV package for only £25 a month for 12 months if you're already a Sky TV or TalkTalk TV customer, and you can get a BT/Sky Sports bundle through Virgin Media. EE also offer a three month BT Sport trial through Apple TV 4K, followed by a cheap subscription for mobile users via the app.

But for the most part, BT Sport is for BT Broadband users, when it's included for free via app or included in all BT TV packages. Thinking about switching? Take a look at the latest TV bundle deals on BT Broadband.

Amazon Prime enters the field

The big new signing for the season is Amazon, who'll be showing games through their Prime Video service. They've got the rights to an impressive 20 matches spread over a rather less impressive two rounds played on Boxing Day and another as yet unspecified bank holiday. With staggered kick off times you might be able to catch more three or four games in total, if you want. But on the whole we'd regard this as a nice addition to the whole Prime package rather than a reason to sign up on its own.

If you're not on Prime Video yet, Amazon will often offer free trials of Prime that can be easily cancelled. If there's a particular Prime Video exlusive game or games that you have to watch, your cheapest option may be strategically timing when you begin your trial membership in order to cover the most matches.

Comments

Sky Broadband Buyers Guide - Is Sky right for you?

Can I get Sky Broadband?

Although Sky are known for their satellite TV service, they don't offer satellite broadband. Their broadband comes through a BT phone line like most other providers.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to over 94% of UK households, including all but the most remote rural areas.

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer two core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles, as well as landline and mobile calls.

There is one standard broadband package and one fibre option:

  • Sky Broadband Essential - totally unlimited standard broadband with speeds averaging 11Mb, on an 18 month contract
  • Sky Broadband Superfast - a high-end fibre service with speeds averaging 59Mb on an 18 month contract. Usage is totally unlimited

Sky Broadband Superfast comes with a speed guarantee. When you sign up you'll be told the minimum speed you should be able to get. If your service falls below that speed during the first 30 days you can claim your money back on that first month, as well as any setup costs you paid. You'll also be given the option to switch to the next best fibre package - most likely one of the 36Mb deals. Alternatively, you can cancel with no charge. Visit Sky for more information on the Sky Broadband Superfast Speed Guarantee.

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls. You can also add a mobile plan. As a broadband customer you'll get unlimited free calls and texts with any Sky Mobile data plan.

What TV packages are available?

Sky TV is the UK's leading premium TV provider, with the largest selection of movies and sporting events.

Sky comes into your home via a satellite dish that needs to be installed on your property. You get a 1TB Sky Q box as standard, which allows you to record three shows while watching a fourth. You can upgrade to a 2TB box for extra features, including support for UHD broadcasts and the ability to record five shows at once.

There's on-demand viewing, plus support for watching on your phone or laptop via the Sky Go app. In addition, the Sky Q box lets you watch Netflix on your TV. All Sky TV deals are on a deal of at least 18 months.

The channels are divided into a series of bundles:

  • Entertainment - over 300 channels, including Sky Atlantic, Fox and Gold. This is the base package, and you need to have this in order to take any of the other bundles
  • Cinema - 11 channels split by genre, along with over 1000 movies available on demand
  • Sports -  seven channels dedicated to specific sports, plus a couple of free channels including Sky Sports News. You can select up to three channels at a lower price, on a 31 day rolling contract, or take them all on an 18 month deal
  • Kids -  add 11 channels and 5000 episodes on demand, on a 31 day contract
  • Box Sets - over 400 UK and US TV shows available on demand, on a 31 day contract
  • HD - upgrade your Entertainment channels to HD on a 31 day contract

Entertainment and Cinema are on 18 month contracts, and the price rises when the contract ends. The other channel packages can be had on 31 day rolling deals, but you cannot sign up for these on their own. The Entertainment bundle comes as standard - you have to take it even if you really only want the sports channels, for example. You may also be charged a setup fee in all cases.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Although Sky is available for most people, having a dish installed may not always be convenient or possible. Sky is expected to roll out dish-less streaming TV services in 2019.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Essential's average speed of 11Mb is sufficient for these things and you won’t be artificially slowed down at peak hours.

If you want fast and unlimited then take a look at Sky Broadband Superfast, averaging 59Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?
  • Can you find the TV channels you want cheaper elsewhere?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you… without even needing an actual television.
  • Sky Q Hub - The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All TV customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record five channels as standard, while watching a sixth, and has support for Ultra HD broadcasts among its extra features. 
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. It can be installed on three PCs.
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.
  • Netflix support - You can watch Netflix through your Sky Q box, if you've got a subscription.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record five shows while watching a sixth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £75 if you take Multiscreen, or £199 without. By contrast, you pay a £20 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Sky Boost - you can opt to pay a little extra each month, you can get extra benefits added to your broadband package. These include sngineer visits at times that suit you, including evenings and weekends, daily checks on your line to catch any problems and fix them as fast as possible, the Sky Broadband Buddy app to control your family's screen time, and 2GB added to your Sky Mobile account if you have one.
  • WiFi Guarantee - if you opt to pay extra for Sky Boost and your WiFi isn't performing as well as it should, Sky will take several steps to improve the situation, from sending you a booster to improve the signal to sending a Sky Engineer out to optimise things for you. If you're still not getting WiFi in every room, then Sky will refund your Boost upgrade for the remainder of your contract.
  • Some of the best wi-fi kit available - With the Sky Q Hub, you get one of the most reliable and best performing wireless routers provided with a broadband service. 
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from January 2019 showed that Sky had the fewest complaints for broadband, landline and TV out of all the major suppliers. Sky have had the highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers. You can add a mobile deal, too.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Sky’s contracts have a minimum of 18 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Expensive for the full deal - A full Sky TV package can get pretty expensive, especially if you only want to watch certain shows or channels. Check our guide on the best value pay TV services to see if you can get it cheaper elsewhere.
  • Sky Talk line rental required - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and line rental packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.
Broadband.co.uk