Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 873 customer ratings since 2023-07-24 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,297 Customer Reviews over 230 pages

  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what a useless company, with pointless staff who do no understand customer service. they say one thing however DO NOT USE DO NOT BUY DO NOT WASTE YOU TIME
  • Reviewer
    Location
    Paisley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely horrific company that has no respect for its customers. This internet is by far the worst for cutting out I have ever seen. As soon as the contract is over I am cancelling the service. Disgraceful
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Customer service is great,however the WiFi itself is the worst thing I have ever seen probaly slower then a slug if your looking for a new company to go with stay miles away from this,absolutely awful
  • Reviewer
    Location
    Larbert
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Hi, my SKY ID: I joined sky broadband in October 2023 and was promised no price hike for 18 months. But rates were hiked within 5 months. Upon cancellation, I was promised by customer care that there won't be any termination charge, but now my credit has also been taken as termination charges. Customer care assured me twice that there won't be any termination charges.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give Sky 0 stars if I had the option. Do NOT go with sky. Constant issues. We pay for the premium WiFi. Supposed to be the best WiFi they can offer. Calling sky in the next few days to tell them they can't shove there WiFi up where the sun doesn't shine. It doesn't work. Regardless of time, location, I can be sat next to the bloody WiFi box and it still cuts out every 5 minutes. Shocking and abysmal. Stay away
  • Reviewer
    Location
    Port Talbot
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am extremely disappointed with your internet service. We did not have any connection yesterday from 11.00 am until lunchtime today. When I spoke to one of your engineers last night, they arranged for an engineer to call at this address next Wednesday morning. Fortunately, the connection came back just over 24 hours later. This is the second occasion in 6 weeks that we have experienced a breakdown in our network. I am correct in thinking that I will be eligible for a reduced payment on my next bill? If not, then I am seriously considering a change of supplier.
    A VERY disgruntled customer
  • Reviewer
    Location
    Chesterfiekd
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Reliability
      1 star
    Comments
    Reliability - nil. Have to consistently re-boot. Now have two boosters, correctly positioned. Still totally unreliable.

    Far, far worse than TalkTalk (from whom I changed because of ….. unreliability.

    Took absolutely ages to get through on phone to adviser who was very helpful. But, after a week or so of improvement, now reached the hair-tearing stage again.
  • Reviewer
    Location
    Living Room
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter garbage, what a set of onanists.
    Expensive continual price rises, threatening behaviour you have got to pay your bill.
    Do not use these mooncalves.
  • Reviewer
    Location
    Honiton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We recently suffered broadband outage with SKY which lasted days. SKY messaged my mobile stating they were trying hard to fix the problem, as they were obviously already aware i didnt report the issue. Now SKY have informed me that i am not entitled to compensation as i didnt report the issue at the time. Nice tactic SKY to avoid paying compensation, i will leave as soon as i am out of my tie in period
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Poor and unprofessional service. Delay in delivery of router. Customer service team were very unhelpful and couldn’t give me an update or a solution

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.