Plusnet Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.
Recent Customer Ratings for Plusnet
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5173 customer ratings since 2020-03-06 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3289 Customer Reviews for Plusnet
Reviewer | Location | Reviewing | Date | Ratings |
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Broadband was ok when connected but we were killed caked out of the internet every time a phone or iPad went on to rest mode so if I was watching a film on the iPad like I often do every time I paused it I cad to the connect to the internet before I could play the movie again. Also there was zero internet service every nite approximately between the hours of 8 and 10 absolutely no good and when I eventually got on the live chat after months of trying plusnets answer was that they don’t guarantee WiFi absolutely bewildered what on earth was I paying for who uses a direct line any more? Anyway they refused to terminate my contract therefore I have been forced to cancel my direct debit with the bank. Waste of time trying to go about things the right way and waste of money on a useless service. |
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Cassie | Glasgow | Plusnet | 2019-03-08 | |
DO NOT SIGN UP WITH PLUSNET!!! If o could make it bold and bigger text I would. They worried ok and then couldn't provide me with a service at all. When I cancelled they attempted to charge me a cancellation fee for a service they can't provide! They are now try to chase me through debt collection agency. Customer services not interested. Don't make the same mistake- you have been warned! |
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Chris | Birmingham | Plusnet | 2016-09-22 | |
Actually awful. It's always buffering even when there's just one person using it. It switches off and on randomly and doesn't even work half the time. |
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.... | Calver | Plusnet | 2017-06-21 | |
I have honestly never come across such horrific and unprofessional customer service in my life. I moved house and was told that my connection would be ready on the 7th December, it's the 27th now and still no closer. Rang and got told they would refund my account £15. £15!! For almost a month with no connection and paying extra to get wifi here! Passed from department to department with no care at all. |
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1234 | Norwich | Plusnet | 2020-12-27 | |
I have been with Plusnet for 11 years - ever since it was enabled in our exchange. This used to be a brilliant company but is no longer. My Broadband has been dropping out a lot and this meant phoning them. Don't choose the online chat system. You might as well email yourself and you don't get to the person you need. My line is provided by BT who arranged very quickly for an engineer to call. The problem was identified as noise on the line but I needed to get Plusnet to make some alterations to my settings. The shortest wait on the phone was 45 minutes and the longest 87 minutes. Yes - 87 minutes. Each time they told me they had done what I asked - hard set the SNR to 6db up and down and put interleaving on. Each time they told me they had done it but the next agent said they they hadn't. The last agent said he could understand my annoyance. Um! If you raise an electronic ticket for the fault it can take 3 to 5 days for a reply. My speed used to be about 16mbps but is now isn't. This used to be a really good company but no longer is. They tell me they are currently training more people to answer the phone. Too late for me. I'm off to their parent company BT for a variety of discounts. Their main call centers are now back in the UK. The problem is the C21 boards in the exchange which are failing but Plusnet couldn't do anything about that and told me to go to BT to sort it.I am, but not the way they meant. |
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6string | Chelmsford | Plusnet | 2015-11-26 | |
Plus Net service is appalling, 18 months now of being fobbed off with customer service. The internet supply is terrible. I'm not going to waste my time going into every aspect of their service. Please be warned anyone thinking of signing up. |
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8Ball | Oxford | Plusnet | 2016-07-20 | |
Awful broadband speed, shocking reliability. Can go to nearly no connection at all for hours making it unusable. 1 star is not bad enough. |
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A | Manchester | Plusnet | 2017-02-25 | |
AVOID at all cost worst company in the world bad customer services, slow broadband its like dial up, rude staff, don't deal with complaints, steal your money, phone line fault's broadband fault's don't get fixed shambles should be closed down |
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A | Dorset | Plusnet | 2017-06-16 | |
Plusnet – Free NVQ Level 2 Telecoms Engineer Training and Btec Feng Shui |
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A C | Northants | Plusnet | 2014-09-02 | |
Virtually unusable after 9pm, shocking, ive called them up, the member of staff, checked my signal, and said call again if it carries on, it got worse, I called again, it was a 30 minute wait, I gave up and wemt to bed, im getting rid of thee goons as soon as possible. |
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A customer | Doncaster | Plusnet | 2018-08-06 | |
customer service very slow,usually on hold for over 20 minutes.e mail service is terrible,always going into a downloading loopfor each e mail for at least 5 minutes and then timing out.its a known problem by plusnet but as the email service is "free" havent done anything about it.will move back to bt when my current contract ends.must go now as ive got 3 hours spare and ive got 30 e mails to open. |
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a etheridge | isle of wight | Plusnet | 2017-02-22 | |
Plus net DO NOT make small businesses proud. I run a small charity in Halifax and had phone and fibre from them to run the office computers and VOIP phone system. |
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A local charity | Halifax | Plusnet | 2016-03-09 | |
Absolutely useless, customer service is a joke, wait for them to eventually answer the telephone after being forced to listen to a terrible racket for 20 minutes or more. I still had no modem after a month, eventually cancelled with them, my advice is to avoid completely. I cannot comment on broadband speeds etc as I was never able to use it!! |
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A Needs | Cardiff | Plusnet | 2016-03-15 | |
I had been with them for years and even recommended my ex to join them. I told them that I would leave them on 10th January. They are not happy and I waited 6 months for the broadband content and line rental to come close to each other - one on 12 January and 16th January. Now they sent me this demand even though I left them earlier than the expiry date: |
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A Parrott | East London | Plusnet | 2020-02-01 | |
Terrible customer service. Avoid! |
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A Samuels | Durham | Plusnet | 2017-06-06 | |
Terrible company-phone lines always have 20-30 min wait -promise to contact you and dont sell fibre speeds -charge more for fibre speed stays the same -appauling management and company -reported to Ofcom |
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A Smith | Solihull | Plusnet | 2018-11-01 | |
Poor tel service. Always 30-40 min wait, even on Sunday morning !. Slow broadband. Not nec cheaper than talk talk . Avoid. |
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A THAKRAR | LEIC | Plusnet | 2014-02-09 | |
When I joined plus net from sky. Plus net connected to an old disconnected telephone line. I had to wait four weeks for connection. During the 18 month contract both telephone and broad was a night mere. |
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A. Qayum | Cleckheaton | Plusnet | 2016-01-30 | |
We used Plusnet in our student house for two years. Be wary, we got a good deal to start but after 18 months the price rocketed. The speed was generally okay but unreliable and often dropped out several times a day. |
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A.T. | Canterbury | Plusnet | 2018-09-01 | |
Such a waste of time, the actual broadband was always slow and lagged, got cut off for 6 days after calling 8 times they managed to fix / chase up open reach! And for my trouble was give £2.16 off my next bill |
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AA | Romford | Plusnet | 2018-11-26 | |
Hard to rate the broadband when I cant use it, placed an order 2 weeks ago and still haven't received the equipment to connect so when I switched I was without a service. As I work from home I had to go out and buy a router, so thanks Plusnet for putting me £70 out of pocket. Do me proud? Do me raw more like. |
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Aaron | Preston | Plusnet | 2019-03-16 | |
Very happy with the service so far, it took quite a while for an engineer to come out but the broadband was up and running within an hour. Great speeds and the customer service has been ace so far (though there are long waiting times) I'm happy I switched from Virgin :) |
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Aaron | United Kingdom | Plusnet | 2014-11-24 | |
TERRIBLE, DISGUSTING, POOR, AWFUL, OUTRAGEOUS these are the words that come to mind with plusnet. I left sky giving them 4-6 weeks notice and went with plusnet also giving them 4-6 weeks notice. Attracted by the promise of customer service And the cheapest rate. You pay for what you get, in this case you pay and get nothing. Sky informed us that plusnet had not contacted them so they put a hold on th line, this took 3 weeks to sort out so we were without a phone line, once th sky broadband elapsed we were without broadband and have been for over 2 weeks. The fibre is now ready and I am advised it will be another 8 days to activate. So to recap, to avoid being without service I gave plusnet plenty of notice yet it appears they have sat on their bums and not done anything which has resulted in me paying for more and more and more mobile calls and phone data. My advice don't go with plusnet or give them 6 months notice as it delay after delay after delay despite their promises |
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Aaron Barr | Kent | Plusnet | 2016-11-03 | |
Plusnet pride themselves on customer service but don't actually stand up to their claim. They secretly add add-ons to your package that you don't know about and without telling you double the cost of these. in hard times as we are all currently experiencing due to Covid-19 they were unable to offer and financial help unless you're willing to sign up to a new contract term. I'm done with them forever! |
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AARON BOND | MIDLANDS | Plusnet | 2020-05-04 | |
Totally messed up my house move. As far as I knew, everything was arranged for the day after I moved in to get an engineer out. When I called the day before to confirm the installation, I was told there was an error in the order and it would have to be rebooked. I agreed to this even though it was leaving without internet over Christmas. Again, the day before installation was due I called Plusnet to confirm. Now there was a problem with Openreach because my house already had an active line (it didn't). I asked them to confirm the details to find they'd booked the installation at the address is moved from! Absolute incompetence! I told them where to stick their broadband and moved to Sky. In Plusnet's credit, they agreed to waiver any early termination fees. |
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Aaron Burton | Huddersfield | Plusnet | 2019-11-09 | |
A sequence of mess ups and missed managerial reviews, resulted in 12 phone calls (typically over an hour long) and 4 months without internet. What did we get in compensation? £12 which didn't even cover the cost of calling |
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Abbie | High Wycombe | Plusnet | 2016-12-11 | |
Left talktalk at end of contract for Plusnet. Initially ok, but customer service was terrible and broadband speed was poor. Moved home in middle of contract, which they extended without notification. Had opportunity to leave in June this year as BT offered better contract and cash back. It was worth buying out from my Plusnet contract just to leave them. Just to prove how or their customer service was they tried to double by exit fee, which I fought as I had the original quote in writing. Plus they sent letters for the outstanding amount to my old address despite I hadn't lived there for 6 months, suggesting I wS avoiding them. They only had to ring me, I was on the same telephone number. NUTS! Would never go back. |
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Aberman9 | Swansea | Plusnet | 2016-08-25 | |
I have been with plusnet for over 10 years, infact I think they were called EdNet when I signed up with them. They have been great until recently. Since lock down I have the broadband speed to be terrible. It drops from time to time, my internet phone is no longer usable. I have tried to call to report this twice. The first time on hold for 40 minutes. Second time on hold for 20 minutes. Finally spoke to someone that said oh I need to put you through to technical support (not an option on the menu when you ring). She seems to have put me back into the original loop with only options are new customer or customer services.. so 30 mins of waiting so far and I know I am going to go through same loop. There Bot is also not working on their website.. So disapointed! |
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Abigail | Edinburgh | Plusnet | 2020-06-17 | |
For the past three days I've had an orange light flashing and the connection speed has been APPALING. I tried calling them but cut off after an hour and a half. It is shocking the way they treat customers and provide them with rubbish service! I'm suppose to get a speed of 80mb and it's not even near 35! AVOID AVOID AVOID |
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AD | West Midlands | Plusnet | 2016-09-09 | |
Very slow Broadband. |
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Ad Syd | Isle of Dogs | Plusnet | 2016-10-16 | |
Have fibre broadband with plusnet. |
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Adam | St Asaph | Plusnet | 2018-03-10 | |
Terrible. I now find their advertising incredibly patronising considering how rubbish they are, "we'll do you proud". Nonsense. |
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Adam | Bromsgrove | Plusnet | 2019-03-08 | |
It is not good because it is extremely slow |
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Adam | Russell | Plusnet | 2016-02-10 | |
I've placed my order 5 weeks in advance. Theyve failed to set it up on time. Every time you need to call them, there's an hour wait. The customer service is appalling. If you try to cancel the services online, you're sent around like an idiot. Never again |
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Adam | Birmingham | Plusnet | 2019-12-04 | |
the fraudsters - in the contract guarantee a minimum signal speed of 50 mbps after checking the speed every day, the result was between 11 - 36mbps. I reported many times, but they did not do anything - now they blackmail me that I cannot change the supplier to another. Does this mean that you can lie in the offer and then block? They are scammers, do not sign a contract with them - extreme dishonesty, insolence and rudeness |
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adam | Scotland | Plusnet | 2020-10-28 | |
Had issues they didn’t help broadband connectivity useless I left!!! |
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Adam | Hastings | Plusnet | 2018-05-02 | |
Absolutely abysmal treatment when moving to another provider. Had an email informing me that my service would be cancelled - but direct debit was still collected the following month. |
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Adam | UK | Plusnet | 2014-10-21 | |
Switched from BT to plus net believing I would get the same service. BIG mistake. |
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Adam | Chesterfield | Plusnet | 2020-08-06 | |
Literally, can not wait to take this router and smash it. The worst Internet provider ever |
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Adam | Wirral | Plusnet | 2020-12-03 | |
3 years with Plusnet with 5mbps,so not movies or music and for £32/month only:) I was complained with not successful but they arranged appoitment with,,engineer,, but hi was to busy and did not comes. |
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adam | Alyth | Plusnet | 2014-08-16 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
