466 Customer Reviews over 47 pages
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- Location
- Lymington
- Reviewing
- Direct Save
- Date
- 2019-07-11
- Comments
-
No internet for nearly 2 weeks. Constantly being told " update in final stages" How long are final stages? Proverbial P*** up in brewery comes to mind.
- Location
-
- Location
- Croydon
- Reviewing
- Direct Save
- Date
- 2019-07-07
- Comments
-
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour.
Have been "put on hold" twice and then been hung up on because they have not known the answer to simple questions about my account.
Company does not call you back or update you.
The only plus is that once the engineer was eventually sent out, my internet is working. But it was an pain to get set up, and continues to be a pain after trying to confirm my refund and being hung up on...
- Location
-
- Location
- DERBY
- Reviewing
- Direct Save
- Date
- 2019-07-06
- Comments
-
only provide broadband no tv
they do not allow you to change provider
as they don't allow access for other providers to check exchange speed
don't inform you when your 12 months are up
- Location
-
- Location
- YEOVIL
- Reviewing
- Direct Save
- Date
- 2019-06-20
- Comments
-
my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do
- Location
-
- Location
- lowestoft
- Reviewing
- Direct Save
- Date
- 2019-06-12
- Comments
-
Bloody useless ....Only had them about a month just got my first bill......Wi fi down and can't make contact ......Paperwork said do not reset ......Biggest regret signing up with them
- Location
-
- Location
- Watford
- Reviewing
- Direct Save
- Date
- 2019-05-30
- Comments
-
Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!!
- Location
-
- Location
- Harrogate
- Reviewing
- Direct Save
- Date
- 2019-04-06
- Comments
-
I moved providers because I wanted to cut costs. Direct Save were more expensive than my last provider so a year later I moved again. They slapped me with a bill for £19 and immediately threatened me with dept collection if I did nt pay. All that despite paying a months rental in advance and only using the provider for half a month. No refund. These people are not nice. Stay clear of them.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2019-03-24
- Comments
-
Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs
- Location
-
- Location
- Lincoln
- Reviewing
- Direct Save
- Date
- 2019-03-19
- Comments
-
Watch out for the 28 day notice fee. If you move away from them and your new supplier doesn't give them 28 days notice which they usually won't then this shower will charge you £19.50. My best advise is to avoid them.
- Location
-
- Location
- sheffield
- Reviewing
- Direct Save
- Date
- 2019-03-18
- Comments
-
was good at first (apart from rubbish set up advice) but now speeds are appalling (less than 3 down and less than 05 up).
Only chose them cos dont want a contract.
But no longer fit for purpose
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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