466 Customer Reviews over 12 pages
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- Location
- West Wales
- Reviewing
- Direct Save
- Date
- 2016-07-22
- Location
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- Location
- west yorkshire
- Reviewing
- Direct Save
- Date
- 2017-02-06
- Location
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- Location
- West Yorkshire
- Reviewing
- Direct Save
- Date
- 2017-09-19
- Location
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- Location
- West Yorkshire
- Reviewing
- Direct Save
- Date
- 2016-11-05
- Comments
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I wish I had read reviews of this company before signing up but sadly I didn't. I admit the headline pricing pulled me in but as the saying goes "you get what you pay for" or less in the case of Direct Save. The staff's technical skills are poor at best, the broadband speeds we were promised were no where near what we got (we even spent money on a brand new 3.5GHz 2TB laptop thinking it was the old one that was the problem). Anyway, took what I thought was a 12mnth contract to start when we moved to our new property (requesting new number and standard BB)2 mnths after moving in we were still without service (but being debited!!)and when I contacted them they blamed numerous factors - including the people who had previously owned the house!! Eventually this got sorted but they said we couldn't have a new number - so initially kept getting calls for previous occupants. Over the last year BB speed appalling most of the time with frequent drop out. So, made the mistake of calling them to request a new line installation and upgrade to fibre. That initial call was in August 16 and as of 4 Nov 16 it has still not been installed even though I was charged back in September. Numerous failed engineer appointments (again DST staff failing to take responsibility) So, should have had new line 13th October - 2nd appt. Engineer never turned up (BT Openreach have confirmed the work request was not completed correctly by DST!!) Instead of a new line, DST disconnected the old one, have been without internet or phone since 13th. Staff (with one exception) are appalling, rude bordering on aggressive and without the slightest empathy towards their customers. Unlike others I have, after losing patience (lot more to the story!!) managed to cancel the contract - as they had clearly broken their contractual obligations. Waiting for various refunds and have in the meantime cancelled my DD.
My advice is please avoid this company, its true all providers have tech issues now and then - its HOW their staff deal with it that matters, DST staff really need some intense training in customer service (oh and technical know how!!) If you want a 5 star holiday, you don't expect to pay 2 star prices and its the same here!!
- Location
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- Location
- Weybridge
- Reviewing
- Direct Save
- Date
- 2016-02-06
- Comments
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Cowboys - AVOID!!! Signed a 2 year contract with them. Had frequent problems, they always overcharge and refuse to refund (eg double charging on line rental - you pay for about 16 to 18 months each year!!!). Poor broadband (only 30% of the speed of previous providers we have used). Poor reliability, often went down. Rude abnoxious, uncaring customer service. How bad can you get.
- Location
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- Location
- Whitwell
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
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Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
- Location
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- Location
- Wigan
- Reviewing
- Direct Save
- Date
- 2017-08-30
- Location
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- Location
- Wigton Cumbria
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broadband has been unbelievably slow keep on having to reset box to even get slightest signal
- Location
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- Location
- wisbech
- Reviewing
- Direct Save
- Date
- 2016-10-27
- Comments
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broadband was good but customer service is really bad not replying to E-mails over charging and every month the bill gets higher.
- Location
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- Location
- Wisbech
- Reviewing
- Direct Save
- Date
- 2016-11-19
- Comments
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I have been with DST for many years and only had a couple of minor broadband issues which were resolved quickly and professionally. So I was a bit bemused when reading the poor reviews initially"........but recently I had to call technical support and the usual competent technical.person appears to have been replaced with someone from the "turn it off and on again" team. Also I wanted to upgrade to fibre but the Sales team don't handle that and said I should contact customer services but refused to transfer me. I now know why.........I spent 15 mins every day for 6 days trying to contact them without any success. I resorted to requesting a callback. Five days later I got an email saying I should call them!!! WTF something has changed this year and not in a good way.
- Location
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- Location
- Woking
- Reviewing
- Direct Save
- Date
- 2018-02-21
- Comments
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They steal from you even after your contract is over…
I used Direct Save back in my old property as at the time, it was the only provider that did a monthly rolling contract which suited the house share situation I was in. At the time of signing up, they told me over the phone that I can either send a letter to cancel the contract or just cancel my direct debit. All sounds great at this point, but straight away things go downhill. I receive the box thinking I'm pretty much set to go, but there was about a week of them faffing about on their end until we eventually got connection, even then it was slow speeds and decided to stop working several times a week for over two years (please note that the customer service has always been awful and I have never been satisfied after calling them).
At the end of my tenancy, I cancel my direct debit as originally advised thinking I have cancelled my contract (as they told me it would). About a month later I receive a phone call saying that I owe them money, which at this point I tell them that I cancelled my direct debit as instructed, and they didn't say anything more about it.
Over a year after that incident and hearing absolutely nothing from Direct Save (despite the fact that they have my telephone number), I receive a phone call from a 3rd party debt collection firm demanding that I pay them money to Direct Save. Unwillingly I paid the fine but am now trying to get a refund as I feel as though I was wrongly accused and am paying for their own mistakes.
Avoid this provider at all costs, you're better off having no internet than the crappy internet and worst possible service that they provide. They have caused much headaches for me over the past few years and I'm surprised they're still allowed to operate.
- Location
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- Location
- Wookey Hole
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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PC often sluggish getting started but not really a problem. Recent problem with new router but excellent and thorough help from technical staff.
- Location
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- Location
- worcester
- Reviewing
- Direct Save
- Date
- 2014-01-13
- Comments
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tried to order, accepted my order and transfer should be in 5 days. no contact after 9 days have e mailed twice with no response so have cancelled order in disgust. stay well clear
- Location
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- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
- Location
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- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2016-10-24
- Comments
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There was a dispute, someone on the phone said they would read my email and get back to me. That was a lie. It was 7 weeks ago. All my attempts to discuss the matter are ignored. The customer service is worse than possibly imagineable. Their only action is to keep charging me more???
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2019-12-19
- Comments
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Very poor speeds. Pay for 300mbps and only get 100 - 150 max, dips to around 2mpbs in the peak hours.
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2017-09-12
- Comments
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3 months in and no complaints at all. Very quick to set up and no problems with speed. Admittedly I am a light user so can't comment on gaming but perfect for me. Great value.
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
- Location
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- Location
- Wrexham
- Reviewing
- Direct Save
- Date
- 2018-07-22
- Comments
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After some delay with initial setup, good service.
- Location
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- Location
- YEOVIL
- Reviewing
- Direct Save
- Date
- 2019-06-20
- Comments
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my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do
- Location
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- Location
- York
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
-
- Location
- YORK
- Reviewing
- Direct Save
- Date
- 2018-08-29
- Comments
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14th Aug I reported severe line crackling
and intermittent\very slow broadband. Until the 25th they continually said there was no problem. At this time I asked them to test my router. I got a quick return call to confirm a fault. An engineer was requested and we were told to expect him on Tuesday 28th. We waited in all day - no engineer. I called Direct Save again and was told the engineer would attend the next day but we did not need to stay in as there was no need for his access. At 9.05 on our way to the super market we received a call from the engineer asking us to return home as he needed access to out home. Fault was rectified at 5.20 that day. We were offered approx 2 weeks refund which was increased to £20. Given the inconvenience and extra costs involved (returning from shopping, use of PAYG mobile for calls for over 2 weeks and return from shopping ) I am very disappointed and asked there agent to register my dissatisfaction.
- Location
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- Location
- York
- Reviewing
- Direct Save
- Date
- 2014-04-06
- Comments
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I had to buy out of my contact early with direct save. From the moment with took up the broadband and telephone service we had problems. I asked them to waiver the early end of contract fee, but they would not agree. The service was appalling, the equipment was of poor quality. The service used to cut out every day, or buffer. I lost several days work because of the service was not fit for purpose. It cost me £59 to leave. I am now with BT and we have an excellent service now.
- Location
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- Location
- Yorks
- Reviewing
- Direct Save
- Date
- 2021-08-05
- Comments
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I have been with DST for 4 months .
The speed and reliability has been average at best , good when it is running smooth.
Lately I have had problems with speed and signals going off .
When trying to contact them I have found lengthy wait time and unhelpful support.
I have just realised that tek support is only available during office hours ?!? so if you have problems after 8pm theres is nothing you can do ?!?
When asking about cancellation the fee is 100 pound . Ridiculous.
- Location
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- Location
- Yorkshire
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
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Locked in 24 month contract. Hidden fees as much as double. Avoid at ALL COSTS!!!
- Location
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- Location
- Yorkshire
- Reviewing
- Direct Save
- Date
- 2016-08-09
- Comments
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Be careful when signing up for the month by month contract, there are lots of hidden boxes and clauses which mean that you can't get access to the month by month contract and it is made to be very obviousness. If you want to leave they you have to pay a massive fine. They hike on hidden charges constantly so you always have to pay close attention to your bill. Regularly had problems with the box sometimes would be without broadband for a couple of days. If you want to call then you do usually have to spend between 20-40 mins on hold.
- Location
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