466 Customer Reviews over 47 pages
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- Location
- London (Islington)
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very very slow.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
- Location
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- Location
- Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.
Cancelled the service to find the cancellation fee was the remaining 11 months.
Always read the terms...And then choose another provider.
- Location
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- Location
- Cockermouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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keep losing the internet connection
- Location
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- Location
- Aveley
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very Good service, a bit now thrills but I get what I pay for.
- Location
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- Location
- Portsmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
- Location
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- Location
- Connah's Quay, Flintshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Excellent, very happy with the service,had no problems.
- Location
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- Location
- Hethersett, Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.