791 Customer Reviews over 80 pages
-
- Location
- West Sussex
- Reviewing
- John Lewis Broadband
- Date
- 2022-06-16
- Comments
-
After 6 months of intermittent drops in service I changed to BT full fibre. John Lewis continued to debit my account, including one payment taken even after I informed them what was going on. Then they had the damn cheek to tell me I have to wait for 20 days for a refund of MY money which they had taken WITHOUT authorisation. When I told them they had 24 hours to send me a refund they stonewalled me. Do not ever choose this bunch of amateurs for anything. Appalling behaviour.
- Location
-
- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2022-06-09
- Comments
-
always say unfortunately unfortunately, never use the brain to sort out the problem.any one want to sign in the contract for this company then you ready to listen to the word:unfortunately if one day you need help sort out the problem.
Be careful!
- Location
-
- Location
- Billingshurst
- Reviewing
- John Lewis Broadband
- Date
- 2022-06-04
- Comments
-
Never get the speeds they promised and even after their engineer confirmed the terrible speeds, they still refuse to help. Don't do it. Don't get broadband from an appliance store
- Location
-
- Location
- London NW8
- Reviewing
- John Lewis Broadband
- Date
- 2022-05-25
- Comments
-
Overpriced compared to competitors. Failed to supply minimum guaranteed speed. Do not use this service.
- Location
-
- Location
- Manchester
- Reviewing
- John Lewis Broadband
- Date
- 2022-05-19
- Comments
-
Currently switching to another provider and we were cut off 5 days early by John Lewis Broadband with no explanation - upon calling customer service was told there was nothing they could do despite us being promised on an earlier call that our service would continue right up until the new provider took over.
Very poor service, would not recommend.
- Location
-
- Location
- Chorley
- Reviewing
- John Lewis Broadband
- Date
- 2022-05-05
- Comments
-
Ordered John Lewis broadband, received package but broadband was not on. I rang up and they said it may take upto a week. I was abit disappointed and read all the bad reviews on here but was surprised the broadband came on a few days later. Its faster and more reliable than now broadband. I think if you have had bt broadband before John lewis broadband will work aswell. Have given 4 stars all round.
- Location
-
- Location
- Aylesbury
- Reviewing
- John Lewis Broadband
- Date
- 2022-05-02
- Comments
-
I cancelled my broadband because I was moving house, they informed me that I could send an email to give them the date and it would be cancelled or I could do it online. At the time I could get online as it seemed to be down. So I sent emails to tell them which day I was moving house. Since then they have harassed me with several demands for £72 which I do not owe and they insist I do. I can prove I moved house as I have travel details abroad and it shows I didn't even live in the house at the time of the invoice. However, it is impossible to contact and 0800 number from Europe and they do not respond to my emails and simply just keep sending the same demand. I have contacted their complaints and await a response. I would stay away from them, this is not John Lewis at it's best it is a cheap unworthy internet service provider that sends out knee-jerk money demands with no sense of customers being real people, just money machines.
- Location
-
- Location
- Wales
- Reviewing
- John Lewis Broadband
- Date
- 2022-04-21
- Comments
-
Worst decision ever to go with John Lewis as a provider. We are trapped in a contract for pretty non existent service. I’ve spent a fortune on mobile data as I have to hotspot to my phone for the slightest thing. I wish John Lewis would send themselves off to space on a one way rocket trip. DO NOT SIGN UP WITH THEM
- Location
-
- Location
- Staffordshire
- Reviewing
- John Lewis Broadband
- Date
- 2022-04-05
- Comments
-
AVOID JOHN LEWIS BROADBAND AT ALL COST - ITS PLUSNET masquerading as a reputable company. They say 24hrs to switch, Ive been waiting 2 months!!! they still cant give me a date when Ill be connected. JUST AVOID, customer support are just moth pieces, all talk no action, they're clueless. Absolute shambles!!! IF I COULD GIVE ZERO STARS I WOULD
- Location
-
- Location
- Penrith
- Reviewing
- John Lewis Broadband
- Date
- 2022-03-28
- Comments
-
I would have given 5 stars for reliability of the consistency of the poor broadband speed and exceptionally poor customer service. Assistant after assistant tries (I suspect the system is the problem rather than the people) to do something and the easy option seems to be to bump it to the next billing date/openreach engineer visit and hope they can squeeze another month's payment out in the meantime. It is extraordinarilyl bad - I don't do reviews but am at my wit's end now and in the absence of any resolution from them over 5 months - I just need to share to release the frustration of being stuck with them not providing a minimum guaranteed speed at all (OR will agree but to JLB black is white). It is baffling. One thing that can be said though, is that they thoroughly deserve the accolade of being the joint worst provider in Which? 's current broadband services. Really do believe the poor reviews - ordinarily I might say decide for yourself, but this time - spare yourself the hassle.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.