134 Customer Reviews over 4 pages
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- Location
- Knight
- Reviewing
- KCOM
- Date
- 2021-09-02
- Comments
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I was one of the first people outside Hull to get Lightstream, and it's terrific. Very reliable, consistently slightly faster than advertised, and in fact very very fast. Almost never goes down. People complaining about the wifi don't seem to grasp that there's a difference between their wifi speed/reliabilty and the speed of the actual connection. We're moving away soon, and the best I'll be able to get in the place we're going is about 80 Mbs, here I get 400, reliably, all the time. I'll miss KCOM's lighstream
- Location
-
- Location
- Little Weighton
- Reviewing
- KCOM
- Date
- 2016-11-23
- Comments
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It's not possible to give minus stars or I would! Kcom is the worst broadband provider I have EVER had to use! £65 month, 5-10 mbps download and 0.2 upload!! plus constant disconnections of around 10-40 A DAY for the last year! Tech help told us we need lightstream to cure problem, next door neighbor has it, but Kcom sales won't let us have it!!
Three 4g unlimited data sim £24 month 35-60mbps download and up to 20mbps upload speed coming to village shortly.....If KCOM don't fix it soon we WILL be leaving!!!
- Location
-
- Location
- liverpool
- Reviewing
- KCOM
- Date
- 2019-02-05
- Location
-
- Location
- North
- Reviewing
- KCOM
- Date
- 2016-12-20
- Location
-
- Location
- North Ferriby
- Reviewing
- KCOM
- Date
- 2020-09-16
- Comments
-
I can’t understand most of these reviews. I have been with kcom all my Internet life (1990,s) and never found it to be slower than anyone else I knew, that had different providers. My nephew who lives in Doncaster & has Sky Fibre thinks ours is amazingly fast. We have had unlimited download through these unprecedented times and it has not suffered whilst watching Netflix, Disney, YouTube & playing Xbox.
Great fibre broadband at fast speeds 220mbs.
- Location
-
- Location
- North Yorkshire
- Reviewing
- KCOM
- Date
- 2023-04-25
- Comments
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ABSOLUTELY SHOCKING!!!!!!! Don’t even waste your time.
Liars!!! Useless!!!
I cancelled before I even got my router or properly set up.
So I originally set up online, was told that 2 weeks later I had an appointment with someone coming out to set it up for me between 8.30-12pm.
I have a screen shot of this from their website and also had a email saying someone had tried to call me but I would see a member or Kcom on 13th april.
Having booked the day off work sat waiting by 12pm no one turned up!! Spoke with a girl who said that because the previous owners were with KCOM that’s why they didn’t come and a router should have been sent. Which why was I not told this , if this was true!? She then said it should be there within 1-2 days . Shock … nothing turned up!
Spoke to the 2nd person, said it was on its way!
1 weeks later .. guess what! No router came.
3rd person, “it hasn’t been sent out, I’ll do it now or will be with you in 3-5 working days…. Can you guess? Nothing!! So I’m now 4.5 weeks in my new home waiting for internet.
Spoke to someone else, said theyd speak to a team and get it sorted and try get a router sent out!
Each time I called they didn’t have my name on the account, even after calling up 4 times now . It’s still under the previous owners of my address.
No one knows what is going on in the office!
I feel drained trying to speak to anyone on customer services. It’s caused me added stress on moving house!
What an APPALLING COMPANY!! Don’t even waste your time !!!!!!!!!
- Location
-
- Location
- Rush
- Reviewing
- KCOM
- Date
- 2019-11-21
- Comments
-
This used to be a great ISP back in the day. Over recent years I have found the service to get worse and worse. They cancelled my ADSL line with Openreach and told me I would need to re-order. They have accepted no responsibility for this and no apology for the distruption to my business. 4 days later and they still haven't put the order through. Their provisioning team don't communicate with their support team and they fail to get back to me about open tickets. I'm changing and moving all my lines to a company that cares.
- Location
-
- Location
- Saffron Walden
- Reviewing
- KCOM
- Date
- 2023-11-08
- Comments
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Con artists charged me £430 in cancellation fees when I had to leave the area due to a sudden career change. Even though they are the ones who could no longer provide me with a service in my new location. Not to mention the shocking customer service wait times and awful connection quality I experienced. I would rather spend the rest of my life on fire than deal with this company again.
- Location
-
- Location
- Skidby
- Reviewing
- KCOM
- Date
- 2018-01-17
- Comments
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Such A rubbish service. Im sick to death of terrible upload speeds and crashing internet. There is just me here so when my son is home with his mobile and his laptop, the service breaks down. I have lightstream customers behind me and the to left of me and opposite me here on Main Street yet I cannot have it until July...Absolutely disgusting. I pay a bloomin fortune for this internet, forced to as we have no other options available. KC-What is wrong with you? Your days will be numbered when other services become available so take heed, get your finger out and give your customers a decent experience
- Location
-
- Location
- Skidby
- Reviewing
- KCOM
- Date
- 2018-09-29
- Comments
-
Light stream dropped out Friday night, rang KCOM Saturday morning, after hanging on the 'phone on hold for 20mins we got through. After explaining the fault, was talked through several things to switch on/off etc. Was then asked if we could unplug the router, go to a neighbour, unplug theirs and try ours on their wiring! After a while we were asked to take the router in to KCOM on Carr Ln, this we did, to be told the router was ok. Returned home plugged in & rang tech support again, after again been talked through fault finding we were told there is a fault in the area!! Cheers KCOM didn't you know that? Sooner Sky etc move in the area the better.
- Location
-
- Location
- Swanland
- Reviewing
- KCOM
- Date
- 2021-07-24
- Comments
-
KCOM is literally the worst broadband internet in the country. My upload and download speeds are literally less than a quarter of what KCOM has marketed as the speeds in my area, and everyone has the same issue. If you call them, they'll replace your router, run checks and then tell you there's nothing they can do about it. Absolutely rubbish internet, if you can get anything else get it, sadly they have a monopoly in the region.
- Location
-
- Location
- York
- Reviewing
- KCOM
- Date
- 2022-11-12
- Comments
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We recently moved houses, and trying to organise a move through KCOM has been the single worst experience with any ISP I’ve ever come across. Don’t even get me started on their monopolisation of the fibre network in East Riding.
Let me start off by prefacing that we work from home, so we need internet for our livelihood.
First we were told that the dig/pre-build could only be scheduled for a few days after we moved in (this is fair enough as I realise it’s a busy time of year) but our internal install could only be completed two weeks after that.
We weren’t off to a great start but we understood that, again, it’s a busy season. So we waited those couple of weeks, which was yesterday. The internal engineers came and were perfectly lovely but we were told that the first set of engineers didn’t finish the job properly and didn’t connect the fibre lines from the end of the street so we wouldn’t have internet.
Not once did the outside engineers mention this - in fact when I went to check on them to see if they still needed me, they said that was all that was left to be done and then they’d be on their way.
So to find out now this has not been done is rather irritating. But it gets worse! We called customer service - no accountability for the mess-up on their part. Lots of apologies for the inconvenience of not yet having internet but nothing apologising for the fault of not completing the job properly which is crazy if you think about it. Then we get told the fix to this mess up (which is apparently no longer than an hour’s job) will take up to TWO MONTHS.
The customer service department apparently has no form of contacting the engineering or booking department, which is understandable, but the lack of help or accountability in the customer service department is insane. Lots of “unfortunately” and “we will write it in your notes” but nothing to actually help fix this mistake. We were told that we would receive a call back that day advising an update but nothing was received and we’ve had to chase up today. Again, lots of apologies for no updates, but nothing apologising for the fault at their part!
It’s not our fault we don’t have internet. We waited the allotted times and it’s not unreasonable to expect to have internet now. We have had to drive over 30 minutes to our in-laws to work from them, and this is costing us a lot of money in petrol. Their response to this is that they will write that in our notes.
And to top it all off, my husband was on the phone with a Tumi yesterday. He said he would like to wait on the phone with her until she got an update as we are desperate. She heaved a heavy sigh and just hung up on him. I understand this is not entirely a customer service fault, but their responses to our situation have been awful.
Everyone should go through some re-training. Especially on your communication side, because if the outside engineers had just told us in the first place that the job was not completed and had to be rescheduled, then our expectations would’ve been adjusted and all this could’ve been avoided.
I will end this off by mentioning that we were still charged for our internet this month, and when mentioning to KCOM that if they can’t provide us with internet, then we would like to cancel our contract, they then said that we had to pay the rest of the contract out. I’m sorry but last I checked, they’re in breach of their contract by not providing us with a service?
TL;DR - DO NOT go with KCOM. Absolutely horrific service and lack of accountability at their faults with no resolution in sight.
- Location
-
- Location
- Yorkshire
- Reviewing
- KCOM
- Date
- 2024-01-31
- Comments
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I'm not sure if they are unserious and scammers or if they're so disorganised that there's no communication or updates being done internally.
My first contract with them should have ended on 24 January 2024 according to a letter they sent me along with a link to recontract. After following all the steps, they said I would get an email confirming the new contract, which I never received. A few weeks later I get my next bill with an out of contract charge so I contact them after being in the queue for 1h20!!!!
The agent claimed they never received any recontract request on my account and that my contract actually ended on 22 December 2023, a month earlier than the letter they sent me claimed.
She offered to put me on a new contract so we went through the options and I picked one. She read the terms to me and I asked her to go through everything again just to confirm the details of the new contract.
A week later I receive a bill which is higher than what we had discussed so I checked my account online and guess what! They put me on the WRONG contract. Currently trying to contact them again to fix it but their waiting times are so long.
Avoid this company at all costs if you can.
- Location
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- Location
- Yorkshire
- Reviewing
- KCOM
- Date
- 2023-11-09
- Location
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