1,017 Customer Reviews over 26 pages
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2023-06-15
- Comments
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Tried to renew contract on line twice with out success. Then phoned and was on hold for 40 mins (apparently in position 2 for 20 mins.) Gave up in the end. Now looking for other providers.
- Location
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- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2017-04-25
- Comments
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I have never experienced such poor service, and am counting down the months to leaving!!
I'm grateful I'm only on 12 month contract.
Receive no bills, and when money taken from account discover I've been Incorrectly billed.
No one bothers to reply to emails, that includes Oliver Bryssau, the Managing Director.
The sad thing is that it's a very affordable service, but that comes at the expense of no customer care values.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-10-01
- Comments
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Been with them 2 years, things stated off badly as they were given a month to sort out a new connection yet lost my phone number I was promised I could keep & ended up with no internet when we moved in.
Speeds OK until their 'Network Upgrade' were good, since then beyond dreadful, BT found line perfect & only a stone’s throw from cabinet. Every time I have had dealings with their admin such as buying a router for example they got it wrong, each & every time without fail.
They are ok as long as you doing have to deal with admin or tech support at all as it seems no one in the company communicates with anyone else – That is no exaggeration at all.
I had a problems a few weeks ago & waited over an hour to speak to someone (often longer) & in the end sorted out the problem myself!
I really do not like writing this review but having used the internet for well over 20 years they are by far the worst ISP (& maybe company of any sort) I have ever used (apart from RedHotAnt) I’ve now started migration to another ISP & will really, really be glad to see the back of Origin Broadband no joking. If I really, really, disliked (detested) someone I would recommend Origin to them.
- Location
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- Location
- WEYMOUTH
- Reviewing
- Origin
- Date
- 2018-06-08
- Comments
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Absolute joke of a company. If I could give no stars I would. AVOID AT ALL COSTS!!
- Location
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- Location
- manchester
- Reviewing
- Origin
- Date
- 2017-10-27
- Comments
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Do not use Origin!!!!!
- Location
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- Location
- wednesbury
- Reviewing
- Origin
- Date
- 2016-10-21
- Comments
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Went with origin from virgin was switch on 21/10/2016 not got any broadband been in touch told by one it was active told by another it was not would go active by 6.00 pm then one said 12pm midnight still no broadband not very good my cooling off 14 days was up on the 19/10/16 but it was not suppose to come on till 21/10/16 crafty.
- Location
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- Location
- North Berwick
- Reviewing
- Origin
- Date
- 2023-09-14
- Comments
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Broadband - drops out frequently
Router - need to be very close to get good signal
Tech help desk - couldn’t even ping my router to test the line
- Location
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- Location
- sheffield
- Reviewing
- Origin
- Date
- 2016-08-31
- Comments
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just checked who is best according to this web and it seems to be ZEN??\!?? How? Origin is far cheaper, quality of service is outstanding so how those rating are done?
Happy Origin customer.
- Location
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- Location
- Edmonton
- Reviewing
- Origin
- Date
- 2020-03-13
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-01-18
- Comments
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The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown?
Not only that two of your colleagues said to me that why is everyone using wifi at the same time, well i replied saying well aren't we supposed to do our school works and online class? the guy replied saying well i enjoyed when i didnt have school or college and i still got into uni well thats not a good representation to the youngers or to their kids or to anyone. Absolutely a disgrace telling my father that you guys are good well to be honest im studying IT Network i will somehow find a way to shutdown your business and lying about the speed!
NO ONE PURCHASE THIS BROADBAND OR THEIR TV PRETTY MUCH BOTH OF THEM ARE AWFUL IT'S WORST THAN HAVING NO WIFI
- Location
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- Location
- Windsor
- Reviewing
- Origin
- Date
- 2017-07-19
- Comments
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DON't work with this provider.
real fraud! never been able to connect their service and not letting the other provider to take over the line. Have scheduled a technician twice and he has never shown up. and they say they have 48 DAYS to fix their issues otherwise we have no rights to leave them. we've been without home internet for two months and still uncertain what is going to happen.
BE AWARE_THEY ARE FRAUD!
- Location
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- Location
- Keighley, West Yorkshire
- Reviewing
- Origin
- Date
- 2018-12-05
- Comments
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Poor beyond belief, imagine if Fawlty Towers ran a broadband company. Didn't tell me about my activation day, turned up unannounced and then the changeover left me without broadband as they hadn't posted my router yet (they sent it to the wrong address 3 times!) and lack of notice meant had to pay out my notice for old broadband provider. Slow speeds. Unreliable. Received other people's bills on more than one occasion. Terrible customer service. Posted router back at end of contract and after 4 phone calls and 2 emails am now taking them to court to be paid back the money for the postage they agreed to pay 3 months ago. Avoid at all costs.
- Location
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- Location
- Bangor
- Reviewing
- Origin
- Date
- 2017-06-08
- Comments
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poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless .
DO NOT AGREE WITH THEM ANY CONTRACT
- Location
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- Location
- Blackburn
- Reviewing
- Origin
- Date
- 2019-01-22
- Comments
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We’ve been customers here for over 3 years and haven’t seen such humiliation and depression when it comes to customer service, honestly I’ve been on the phone with other companies that took a long time to answer but NOT as long as Origin Broadband takes to pick up the phone. The internet is great but I’m sorry I honestly cant believe that for a company as big as yours with all those phones and yet people are still waiting in line for 1 hour or 1.5 just to say that my broadband isn’t working and we’ve paid everything in full and they told us that it would take approximately 1 hour to work, btw WE GOT EXAMS.
- Location
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- Location
- Forest gate
- Reviewing
- Origin
- Date
- 2017-05-28
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-02-16
- Comments
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Awful service, joined 01/01, no internet for 20 days. Hours holding on to speak to customer services and tech- please ring the number from their website and check this before signing. Promised call backs and Engineer visits- none happened. Are refusing to refund.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-24
- Comments
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in every respect a cheap n' nasty broadband provider with appalling customer service / technical support. What ever you do don't be tempted to sign up with this ISP
- Location
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