1,366 Customer Reviews over 35 pages
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2018-04-03
- Comments
-
AVOID AVOID AVOID. Absolutely horrendous company. Poor customer services, shockingly poor quality internet ....this company are so cr*p less than a month with them ive changed providers already. Seriously people stay well away
- Location
-
- Location
- Binsted
- Reviewing
- Post Office
- Date
- 2020-04-11
- Comments
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Switched from plus net, for price, almost at once it kept dropping out but we were told it will improve, it hasn't.
Set up a DD for payment, have had no communication at all from them apart from sending us the router. No broadband a couple of days ago, phoned customer service who said we've been cut off as we had not paid so while on the line we paid with debit card and cancelled the DD. This morning we got a letter to say if not paid in 48hrs it will be passed to debt collector. An absolute shower with poor organisation, customer service at least got us back on line. Shame I cant give them zero stars, give them a wide berth, would certainly not recommend.
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2018-04-03
- Comments
-
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2019-09-13
- Comments
-
Signed up early August 2019 and still haven’t got any internet, they said router faulty sent another still the same.
Rubbish to deal with going to cancel and take them to county court to get my money back
- Location
-
- Location
- Pe7
- Reviewing
- Post Office
- Date
- 2017-12-07
- Comments
-
RUBBISH! If I am still within the cooling off period I am cancelling. Been 'switched' on 1 week and internet is still not working. You email - no response, you call them and sit in a queue as they are always 'experiencing high call volumes' now I know why - it is terrible. Save yourself time and don't even bother with it!
- Location
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- Location
- Burry Port
- Reviewing
- Post Office
- Date
- 2019-04-25
- Comments
-
Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
- Location
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- Location
- Stanford le Hope, Essex
- Reviewing
- Post Office
- Date
- 2019-10-25
- Comments
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The broadband service is bad (always trouble getting signal), the speed is bad, customer services are useless and overall I am not satisfied. I had to ring couldn't work out my user name (as usually my email address) but for some reason user names has to be your name then "@pobroad.co.uk" which is advised by post (how strange with everything else online).I opted for a new password but it did not recognise my details!! Phoned up and given another password and told got to wait 24 hours before I can use it. How ridiculous. Out of the ark!!! Overall PO need to do a lot more homework on Broadband as this is one area they are not good at! Can't wait until I am not tied in - you get what you pay for as they say.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-04-01
- Comments
-
Absolutely terrible broadband. Connection always dropping and no solution from technical team for 9 months to resolve. Switched early to Bt which worked straight out of the box...Avoid Post Office broadband
- Location
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- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2017-06-28
- Comments
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One star is more than they are worth .... avoid at all risks !!! Unhelpful staff and charge you for an engineer ... no fault found by the engineer so a charge is issue .... but offer you a credit for loss of service ... The two do not go hand in hand. An expensive charge because no fault found but offer you a credit for loss of service. Internet extremely slow !!!!! Never again will I entertain a useless company
- Location
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- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2018-10-10
- Comments
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Take this advice - Post Office broadband is absolute rubbish. It will not allow you to print via wi-fi don’t bother with it at all. The customer service is shocking and support don’t know what they are talking about. Only got it last Friday and a long complaint when in, not even bothered to answer it. Been told today I will have to pay exit fees. If i’m Charged I will be taking them to court as their product is not fit for purpose.
- Location
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- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2017-04-05
- Comments
-
Worst customers' service ever! The admin and accounts teams are highly incompetent, technical support totally inept.Their website and customers' service phone line are useless, which speak volumes about them. f you have a problem they'll manage to make it worse, with no reference or names to go back to.
- Location
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- Location
- cornwall
- Reviewing
- Post Office
- Date
- 2016-03-27
- Comments
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If you like to leave messages and no answers NO EMAILS FOR DAYS you would be better with a two cans and string because both give no answers. 4 days no emails and no answers they should have stayed with BT and not changed to talk talk I suppose cheaper is better.I suggest everyone contacts OFCOM do not speak to post office they are useless,if they told you what problem was you might have sympathy but you can not because they keep it a secret.Has someone attacked system.
- Location
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- Location
- Newent
- Reviewing
- Post Office
- Date
- 2020-01-27
- Comments
-
A completely unreliable service, mostly beyond useless. Pitiful broadband speed, impossible to stream even Youtube let alone say iPlayer or Netflix. Fails repeatedly to even connect.
The Post Office are clearly way out of their depth, they lack the necessary technical knowledge necessary for broadband provision. If I would give them less than one star I could... but then they don't care, they've had my money.
- Location
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- Location
- Worcesteshire
- Reviewing
- Post Office
- Date
- 2020-08-07
- Comments
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Nothing can prepare you for just how poor this product and service is. Even though its cheap, I didn't think it would be this bad. During the day the connection is down more than its up and I had the bad luck to change the week before I started working from home. Just terrible, avoid at all costs. I'm going back to BT halfway through my PO contract because life is too short to wrestle with these clowns.
- Location
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- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2018-12-13
- Comments
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AVOID POST OFFCE BROADBAND .... 2 days ina dn its useless. keeps loosing signal, takes forever to open page.
was told signal would be between 6-11bps turns out to be 1.6bps
AVOID AVOID AVOID
- Location
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- Location
- West devon
- Reviewing
- Post Office
- Date
- 2016-02-20
- Comments
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Absolutely dreadful . It`s not far off dial up evenings and weekends . I`m sorry I can`t afford the leaving fine . would if I could .
- Location
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- Location
- Romford
- Reviewing
- Post Office
- Date
- 2020-07-11
- Comments
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*DO NOT WASTE YOUR TIME* you will end up paying for a yearly contract and can hardly ever get a connection. The speed was so slow on the off chance that it did work. And when you end the contract and on time they take two months money out of your bank for no reason and refuse to give it back! The staff on the phone are very rude. I am glad I am never dealing with these ever again!
- Location
-
- Location
- .
- Reviewing
- Post Office
- Date
- 2018-08-07
- Comments
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Worst internet service imaginable always cuts out and internet speed is unbelievably slow. Only good thing about the service is that you can pay your bill in any post office, was heartbreaking having to pay for this service though!
- Location
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- Location
- accrington
- Reviewing
- Post Office
- Date
- 2016-09-16
- Comments
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Since joining up 12 months ago this has been nothin but a joke always low signal then paid my bill on Monday and took a week to turn it back on when it wasn't even late used all my mobile minutes ringing up all week wudnt recomend it to anyone I mean how hard is it to click a button !!!!
- Location
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- Location
- todmorden
- Reviewing
- Post Office
- Date
- 2020-02-06
- Comments
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my post office broadband internet is going down all the time my post office Fibre Broadband not been put on yet i am sick of it you call me tell me its not on yet and your work is very bad i am very sine of it meant to be on by the 28th of last month and is still not on fix it or i will be looking for some where else
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
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Quite possibly the worst service for WIFI I've ever experienced. I'm writing this review to push people away from Post Office's broadband, DO NOT waste your money with this company. The WIFI drops every 2-3 minutes, you cannot stream anything, downloading takes days even for the smallest thing. The customer service will not fix any issue you have, they just say "Why don't you just change provider?". They are cheap for a reason, can't describe in words how bad they are.
- Location
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- Location
- london
- Reviewing
- Post Office
- Date
- 2018-08-12
- Comments
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Broadband too unreliable for my pensioner mum to use to check her email.
Uses her mobile phone instead after finding her glasses etc as it is still faster than waiting for the off chance the DNS is working properly.
Postoffice customer service blamed it on the wifi connection (its a hardwired desktop by the rj45 plug).
I made the mistake of paying upfront for a years line rental because of the Post Office brand was something I associate with trust.
They then jacked up the prices only a few months in.
The internet doesn't work reliably enough to check emails let alone to watch bbc iplayer so called up to resolve, long wait can't leave them else they charge £180 termination fee and keep the advance line rental.
Out right lies by customer service and also said that I shouldn't cry about the price increase as its only a few pence! If its only a few pence to them, then how about the post office don't upset pensioners for the sake of a few pence, those "few pence" make a big difference to individuals (pack of custard creams from lidl is 23p, a 1min call to a landline now with post office is 25p so you can see my mums logic and hesitation to call if she sees the bill).
Even if you are a severe masochist don't sign up as it gives them more revenue to beat us non-masochists tied into the 18month contract
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-09-13
- Comments
-
Worst company ever, they said they would be able to take over my phone line from my old address so I would be able to keep my old number. 5 days later I still don't have my old number, called them up, they said they didn't have any record of this, then i was passed to another department called "Special Care Team" that then told me I had cancelled my services with Sky at my old address, this is why I couldn't keep my old number. This was utter rubbish as the old number was still live at old address, she told me she couldn't help me anymore and i would have a different number. Called back again spoke to someone else that checked the recordings from when I contracted these services, they said I asked them to take over my old number and it is there fault, what they had done is instead of taking over my old line and number, they just did a new line and now I have a different tel number, internet is slow as anything to top it all!!
What a load of s--t!!!!!!!
- Location
-
- Location
- Craigavon
- Reviewing
- Post Office
- Date
- 2016-08-15
- Comments
-
Connection is never done dropping out and most of the times when it comes back on I get 0.8 download speeds compared to the 5-6 I was promised.... Now changing to plusnet would advise anyone to stay well away from post office broadband.
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-06-05
- Comments
-
Don't even deserve 1* really but no option to go into minus. Barely any constant connection, it's off more than its on. Shocking customer service! Poor value for money, in fact no value for money!
- Location
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- Location
- Nuneaton
- Reviewing
- Post Office
- Date
- 2018-02-16
- Comments
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Not even worth one star i have had problems from the very start when pput in they put it against a wall so I couldn't take the face off the box if anything went wrong, he then changed the leads and told me i would not be charged then tried to bill me. then called them after i came home from work to find it not working ,they asked me to take the face off the box and I couldn't so they had to send an engineer to fix it and told me i could be charged up to £140 he was here for 4 hours they sent me a faulty kit to start with then went up the pole to check that out and other things after he left it worked the day after fine then 2 days later netflix on my tv stopped working and random websites like adsa wont load on my laptop i called them up and they said if you are connected by one device thats good enough for the company absolutely disgraceful service
- Location
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- Location
- Mold
- Reviewing
- Post Office
- Date
- 2020-12-16
- Comments
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Impressively unreliable and slow. After complaining multiple times they finally got back after I had changed providers and refused and compensation. Shocking service and wouldn’t use again. With vodaphone and it’s much faster, reliable and cheaper
- Location
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- Location
- Angus, Scotland
- Reviewing
- Post Office
- Date
- 2018-08-02
- Comments
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Very slow, 500kbps average. It also can’t open some webpages let alone support more than one device.
- Location
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- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2019-07-01
- Comments
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Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
- Location
-
- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2016-11-29
- Comments
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The worst decision ever to sign a contract with post office. Moved my flat and requested customer service to change my connection and they tolfd me that it will take atleast 6 months that was a complete joke and I have to pay £200 which I agreed to pay but they were short of staff to change my connection. Yesterday i paid £194 to recovery company. If you want to join post office internet please put some extra cash in your account to pay.
- Location
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- Location
- Rochford essex
- Reviewing
- Post Office
- Date
- 2020-05-17
- Comments
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Terrible was put in on 9/1/20 took 6 weeks to go live has broken down 4 times everytime took 7 plus days to get working last week broke again 2 engineers 1 outside all day then 1 inside was told would be called when was coming no just turned up no ppe no face mask no gloves both household disabled no internet no way of getting online shopping only pay as go phones data all gone Total joke of a company now have to wait 5 days for engineer cant wait to leave if food doesnt run out before . Cant get cash as no online banking totally Buggered cheers postoffice TELECOMS
- Location
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- Location
- manchester
- Reviewing
- Post Office
- Date
- 2016-10-29
- Comments
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Please avoid this company they are very very bad the staff are as useless as a used tissue paper, Please avoid if you don't want to shed tears like I did.
- Location
-
- Location
- Ludlow
- Reviewing
- Post Office
- Date
- 2017-03-04
- Comments
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When we joined about 4 years ago, they were very good for service and price although the speed was slow. Have been asking them to do something about the wretched service for over a year. They say there must be a fault somewhere in the physical line before it reaches our house, and I can only assume the potential expense of locating it is the reason they do not bother. The helpline people are generally snarky and aggressive and nobody will take our complaints seriously. Shortage of alternatives is the only reason we are still with them. Forced to take unwanted landline as in very rural area. Internet drps off from anout 3.30, and is often unuseable at peak times in the evening.
- Location
-
- Location
- Locks heath
- Reviewing
- Post Office
- Date
- 2020-08-19
- Comments
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Absolutely useless, kept delaying the go live date with no explanation! We canceled because they were so unhelpful and such a disappointment!
- Location
-
- Location
- northern ireland
- Reviewing
- Post Office
- Date
- 2018-10-19
- Comments
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This broadband is rediculous I had been on this broadband for 1 year before realising they had put down the wrong address and then they was blaming us for it after we told them lots of times, my neighbour was going crazy, I do not find this funny and they should take responsibility for there actions. I pay £20+ every fortnight and the internet is so slow its not usefull for streaming because it just goes red on the box. I don't recommend this to anybody because I am ashamed to do so it is good for the price but not worth the hassle at all.
- Location
-
- Location
- suffolk
- Reviewing
- Post Office
- Date
- 2016-11-16
- Comments
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Whatever you do avoid these idiots. Bad service all round. I had to call an engineer four times then they tried to charge me £168 for replacing a wire which was outside my property and not my liability. To make matters worse, their phone operators don't know what they are doing and couldn't care less.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2017-09-25
- Comments
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This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
- Location
-
- Location
- Ter
- Reviewing
- Post Office
- Date
- 2017-12-28
- Comments
-
This broadband is absolutely rubbish. I can’t even play with my friends on call of duty with out lagging like I’m using McDonald’s wifi.
- Location
-
- Location
- Renfrew
- Reviewing
- Post Office
- Date
- 2018-06-14
- Comments
-
I switched from Virgin because their price was more than I could afford. The Post Office price was ideal, but I very quickly learned that nothing else was. The fastest download speed I've ever recorded - when actually downloading is 2.1 Mbs/s. And that's from the fastest sites - the ones which were runnnig at 48 Mbs/s plus with Virgin. It's frequently less than 100 Kbs/s (ie close to dial up speeds), though strangely if you run one of those online speed checks the result is always around what the adverts promise - as if they can detect the check site is running and turn up the bandwidth! There are also frequent drop outs - where the service suddenly stops for several minutes. This happens at least once a week that I'm aware of. Customer service can't/won't do anything about it. In summary the price is great and the product is truly rubbish. As soon as my 18 month contract is up I'm out.
- Location
-
- Location
- Hertford
- Reviewing
- Post Office
- Date
- 2016-09-26
- Comments
-
Absolutely shambolic. Contacted PO on 9 September, agreed you service would go live 15/09, fabulous. But it didn't happen. PO took the line from my current supplier but failed to connect it. So no landline and no broadband since 15/09. 5 phone calls to PO from my mobile which I get charged for and they just kept apologising and promising to sort it out, eventually I emailed them and cancelled the order. Today they called my mobile and left me a voicemail saying they had been calling my landline - What landline???? I haven't got a working landline because they haven't connected it!!! 47 mins on the phone today from my mobile and finally cancelled the service. I'm still without a landline and broadband and this has been the most disgraceful, incompetent, frustrating experience ever. No wonder PO is a dying entity
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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