1,366 Customer Reviews over 35 pages
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- Location
- Sidcup
- Reviewing
- Post Office
- Date
- 2021-01-31
- Comments
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The worst broadband provide I have ever had. Internet keep disconnecting almost every day. I contacted customers support but they keep saying that they don't see any problem. They didn't solve the problem during 6 months. Internet speed is so poor that the best way to use it is to connect a pc and laptop to router via cable. Wifi signal is very poor. Avoid Post Office Broadband!
- Location
-
- Location
- Wirral
- Reviewing
- Post Office
- Date
- 2021-01-31
- Comments
-
In the day I usually get about a solid 18mb/s. As soon as it's night, drops to roughly 210kb/s. Literally impossible to do anything. Frequent, random disconnects. And no, it's not because everyone in my household uses the wifi at night. They're on it all day but 6pm onwards the speed is abysmal. A big F-U to this broadband.
- Location
-
- Location
- SUSSEX
- Reviewing
- Post Office
- Date
- 2021-01-28
- Comments
-
The worst broadband deal ever.!!!its total crap in every form..I emailed the boss and told him what I thought of his company..and the dreadful service it provided..he said we could leave with no charges which we did instantly..
We have now the best and fastest service..its called Zen broadband..lovely company and fastest broadband...so just join ZEN...its faultless and totally reliable..
- Location
-
- Location
- Stoke on Trent
- Reviewing
- Post Office
- Date
- 2021-01-27
- Comments
-
Avoid Post Office Broadband. The service provided is dreadful. My experience has been constant interrupted service or no service at all. Customer Services tonight were tonight 27 January 2021 were arrogant and unhelpful and told me I would wait 15 days for upgrade to Fibre. If I wanted to stop my contract there would be a penalty. Could it be any worse!!!!
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-01-25
- Comments
-
Apalling customer service! I have been without internet for 4 weeks now after changing address, have spoken to 5 different people and still haven't got my WiFi activated. Every time I contacted the customer services department, the answer they gave us was " We will call you in a week/couple of days ".
- Location
-
- Location
- Crewe
- Reviewing
- Post Office
- Date
- 2021-01-23
- Comments
-
I have had PO Broadbnad for a year now - no issues whatsoever. I don't often use multiple devices, but I have streamed and played games online seamlessly.
- Location
-
- Location
- 113 Holcombe Road
- Reviewing
- Post Office
- Date
- 2021-01-21
- Comments
-
Avoid at all costs!!!!! Literally the worst broadband to ever exist. It disconnects eveey second and get download speeds slower than a turtle
- Location
-
- Location
- Storrington, West Sussex
- Reviewing
- Post Office
- Date
- 2021-01-20
- Comments
-
Despite recent work on the cabling, we are getting just 0.36 mb/s download speed, much like an old modem. We used to get 11.50 mb/s or thereabouts. I have written to POBroadband support team, they quote around ten days to reply, but usually don't reply ever. They also kept escalating our costs, until the bank queried it. No refunds. Explanation was that original plan had expired, but they could not tell me that. We pay around £35 pcm for Broadband and Phone line. HELP! Please ! GJ
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2021-01-17
- Comments
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Move from BT where I had 16MB download speed and now have an intermittent service that regularly drops and at best speeds of 7MB DOWNLOAD.
- Location
-
- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2021-01-16
- Comments
-
The worst broadband service I've ever received. A soon as I switched over - the problems started. At the worst point I had no broadband for nearly 24 hours. Intermittent loss of broadband - I ended up purchasing BT pay as you go broadband because due to the lockdown, internet has become essential especially for the children who have remote education.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-01-12
- Comments
-
I had a nightmare experience with the Post Office. I've paid for 50mbps speed but got 3-4mbps. I had to raise 3 complaints and called them at least 10 times, then they've booked the Openreach appointment and nobody turned up. The customer services are beyond abysmal, their electronic telephone identification takes a very long time but it does not work. I was on the phone for hours only to be put on hold and disconnected. I complained by email but never received any response. The customer service attitude was 'I don't care, leave me alone' type. I honestly can say that I've never experienced anything this bad, not even Talk Talk is THAT bad. I generally think the telecom companies in the UK provide exceptionally bad service and Virgin was also pretty terrible but this provider... Please stay away from them. If you have a problem with them - you are on your own.
- Location
-
- Location
- midlands
- Reviewing
- Post Office
- Date
- 2021-01-12
- Comments
-
Must be the worst company I ever used for BB in terms of service!! (& that's saying something as I used to be with talktalk who are diabolical).
Terrible speed, regular daily cut offs in service for lengthy periods at a time, and definitely not worth the money I've been paying. Their comms leave a lot to be desired too. Frankly, they should've been paying me to use them! I'm in the process of switching provider now, but would not recommend PO bband in the slightest - unless you want high blood pressure & constant frustration!
- Location
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- Location
- Derbyshire
- Reviewing
- Post Office
- Date
- 2021-01-11
- Comments
-
Like an idiot I went with these cowboys for broadband.
I had faster 56k dial up. When the internet went down which it did almost every day it was our fault according to the advisor at post office.
We were supposed to have an engineer in August and we’re still waiting now.
The advisors were rude as always interrupting me when I was trying to ask them something.
Now I have switched away and before my final bill has arrived the idiots have set debt collectors onto me.
For less than £20.
- Location
-
- Location
- Bedworth
- Reviewing
- Post Office
- Date
- 2021-01-08
- Comments
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Quite simply the worst provider i have ever had, if it ever actually works, it is so slow that i can easily make a coffee while simple non graphic intensive page loads up. The so called technician came, looked, and I quote, "your equipment, a laptop one week old brand new is too old". Damn pathetic, and obviously not well trained technicians. I rang sky, and have internet in less than 48 hours of placing my order
- Location
-
- Location
- Stirling
- Reviewing
- Post Office
- Date
- 2021-01-07
- Comments
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Any slight change and they say you have to start a new contract: moving address, changing the name on the account... And if you leave, you have to pay for the remainder of the contract, rather than just a leaving fee.
Don't sign up as once they've got you, you're locked in!
- Location
-
- Location
- South Birmingham
- Reviewing
- Post Office
- Date
- 2021-01-06
- Comments
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Great service. Change over was easy. So glad to be rid of talk talk. We've made 1 call to customer service, call was answered promptly and the agent was understanding, reassuring and knowledgeable. Really happy so far, not crashed once, it's only been a week but seem better than any other provider. Worth it for the comprehensive customer service. Oh, speeds are twice as fast as talk talk, whom they piggy back. Weird huh...
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2021-01-06
- Comments
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Quite simply the worst broadband I have ever had. Every day there were at least 4 connection losses, and each night around 10 PM you were guaranteed the internet would drop. I was unable to use my Chromecast the majority of the time as it could not connect to the wifi. You were lucky to make it through one episode on Netflix without at least 3 buffering periods. When contacting the Post Office about the poor service they were providing, they had nothing to say or do to improve it. I would not go back to this service if they paid me. I honestly don't know how they call this a broadband service.
- Location
-
- Location
- Highbridge
- Reviewing
- Post Office
- Date
- 2021-01-03
- Comments
-
the service is rubbish from the beginning. From start, the link to create internet account for managing this broadband is not working. I have complained about this more than 10 times already, send screen shots make movies how it doesn't work. Post office is sending the same not working link over and over, they not keeping track of conversation, helpless help line, avoid of all cost, I wish I have checked here before I ordered it.
- Location
-
- Location
- Northants
- Reviewing
- Post Office
- Date
- 2020-12-31
- Comments
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The Post Office is slow and unreliable, if you ever feel like life is passing you by too quickly, Post Office have the perfect cure, sign up to a year contract, and believe me, time slows down, as you find yourself counting down the days until the end of the contract.
I terminated my contract at the end of the 12 months, agreed an end of service date, they sent me an email confirming the agreed date, only for them to sever my connection 4 days early, leaving me without an Internet connection, and just nonchelantly saying, it's gone now, we can't do anything about it, as I complained.
Avoid this provider
- Location
-
- Location
- Helensburgh
- Reviewing
- Post Office
- Date
- 2020-12-29
- Comments
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PO as internet provider have failed me (and I believe others) miserably at a time when we in UK are in virtual lockdown and depend on Fb/Social Media and other IT facilities to check on family and friends - and in my case, also vulnerable clients!!! This is day 3 of Safeguard issues and limited connectivity - no contact, no explanation, and now telephone line can't take any more calls!!!!! Unacceptable way to treat paying customers......Time to move providers me thinks
- Location
-
- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2020-12-26
- Comments
-
An unbelievable experience wirth the best broadband provider in the UK bar none
I have used several failed ISPs in the past 10 years including sky, BT, virgin, and EE. Stressed and saddened by my poor broadband - my neighbour suggested PO Broadband as they have never been let down by the service and also mentioned their unbelievable customer support in which their problem was solved in one call when the agent successfully identified the microfilter being at fault. I have to say that three months in with the Post Office - this is by far the best provider in the UK and I would give them 6 out of 5 if it were possible. Getting started was so simple - their customer service is super quick with no less than 5 minutes waiting time per call with a friendly tech expert who is well informed and knows exactly what they are doing, the experience and knowledge shown was remarkable, and well above what is expected. They were also extremely friendly which helps. Unlike a lot of providers, late payments do not mean automatic switch-off of the service and the PO is very generous when it comes to paying back at a later more covenient time. The router is a modern, well-built Zyxel router that arrived on time. It is fast performing and not an eyesore in comparison to other routers. I am getting exactly as promised with 38 mgb/s. Me and my wife are able to use multiple devices at once and we just can't believe how efficient and fast this service is. What a brilliant company. Definitely renewing my contract next year. One up for PO Broadband.
- Location
-
- Location
- Hertfordshire
- Reviewing
- Post Office
- Date
- 2020-12-24
- Comments
-
I have been without internet for 8 weeks now have spoke to at least 15 different people, been lied to and when an engineer said he would come they did not turn up. It's not Xmas Eve and am still waiting for them to come, do not get this service very unacceptable
- Location
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- Location
- Mold
- Reviewing
- Post Office
- Date
- 2020-12-16
- Comments
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Impressively unreliable and slow. After complaining multiple times they finally got back after I had changed providers and refused and compensation. Shocking service and wouldn’t use again. With vodaphone and it’s much faster, reliable and cheaper
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2020-12-13
- Comments
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Acording to Wikipedia, the Soviet Union fell in 1991 - as such, the people of the USSR never had any ecperience with boradband. If they had, I imagine it would probably have been like our experience woth the Post Office.
The slowest and least reliable internet I've experienced since dial up.
- Location
-
- Location
- Gloomsville
- Reviewing
- Post Office
- Date
- 2020-12-10
- Comments
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Seriously. Do not use your own, or anyones money to pay for this applalling service. Paid for fibre B/B that drops out and and has wildy variable speeds. Never again
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2020-12-02
- Comments
-
I wish I'd read these reviews before I signed up for Post Office broadband. Yes, it's cheap but a false bargain in that the connection constantly drops out (6 times an hour on more than one occassion). I live alone, have a laptop and mobile phone and do nothing more than email and watch the iPlayer, so not a heavy user at all. I didn't bother complaning as on a couple of other occassions I found that a) any calls to Customer Service take more than half an hour to connect and b) I found their staff either pleasant but unable to help or just plain surly. I endured my 12 month contract for 11 months and paid an early exit fee to swap to John Lewis. It doesn't cost much more (£1), includes free evening and weekend calls and a £40 John Lewis gift card. The difference is like night and day! There was an initial problem with my connection and I was given a £30 credit for the inconvenience. I've been enjoying a fast and stable connection since and can hardly believe it. Surely all broadband offered in the 21 century should be like this? I feel sad for Post Office Broadband. Their poor service will be their downfall, probably resulting in job losses. I wouldn't recommend this "service" to anyone.
- Location
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- Location
- Warminster
- Reviewing
- Post Office
- Date
- 2020-12-02
- Comments
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We used Post Office at our previous place which was fair and moved our subscription to Warminster. The download speed here is acceptable though less than what we pay for.
The UPLOAD speed is HORRENDOUS. On its best days it can do as low as 2 mbps, but from time to time it drops to 0.2 mbps. This is just ridiculous.
Raising tickets is useless, Post office closes them without touching anything.
I'm truly dissatisfied because that is unacceptably slow and unstable.
- Location
-
- Location
- Otley
- Reviewing
- Post Office
- Date
- 2020-12-01
- Comments
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Problems from the very start - it took 4 visits from the engineer to replace all wiring from telegraph pole to the phone socket and still very slow service that kept dropping. Nex to be blamed was the cordless telephone - replaced at my cost - still the same. In all it took 3 months to get a useable service which only dropped out once a week or so and was a reasonable speed until after I told them I would not be renewing my 1 year contract when the speed was cut in half. Switched to plusnet and set up 3 computers 2 phones and smart tv in half an hour.Speed is fast and stable.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-26
- Comments
-
I am quitting my contract 10 months early and paying a fee to finish early. Its hopeless and unreliable. Don't touch it.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2020-11-20
- Comments
-
Avoid at all costs, terrible service, no response to emails and taken more than 30 days to fix a line fault. The Bt customers in my road had theirs done in 48 hours but then BT have signed up to the voluntary codes of practice with £8 per day compensation paid for outages. PO have not and it’s no surprise as they van not deliver.
- Location
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- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-19
- Comments
-
Unreliable service which drops out multiple times per day. Customer services and engineers pleasant but did not solve the problem. So bad that I am paying an early termination fee to leave eight months before my contract expires. Not fit for purpose. Avoid.
- Location
-
- Location
- london
- Reviewing
- Post Office
- Date
- 2020-11-18
- Comments
-
Catastrophic provider, the worst you will ever get. impossible to get a stable connection ...multiple complaints and attempts to contact their "support" service...but 2 years later i still have to work/leisure on this sort of connection.
network engineer ..so may not be obvious but timeout means you have no internet connection ...
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- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-11-17
- Location
-
- Location
- Birmignham
- Reviewing
- Post Office
- Date
- 2020-11-13
- Comments
-
Worse customer service possible, ignore your emails and then it is your fault when they haven't actioned them. Broadband not great either, keeps cutting off.
- Location
-
- Location
- Lonodon
- Reviewing
- Post Office
- Date
- 2020-11-13
- Comments
-
Keep away from this company was on the phone for 30 minutes in a q trying to sort out money which they have taken from my bank with out my consent 48hours later and iam still waiting for a payment wot a joke i wonder how many others they ripped of
- Location
-
- Location
- WORCESTER
- Reviewing
- Post Office
- Date
- 2020-11-10
- Comments
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The worst broadband provider ever. Our broadband is down at least twice a week. We've been promised a new router numerous times. We can't leave our contract early without paying a £75 fee. They will not waive the fee despite the horrendous service. Customer Services are all talk. AVOID P.O. broadband like the plague.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-11-10
- Comments
-
After 7 months having non internet connection or having it but really badly, we contacted multiples times trying to get a solution due to the bad connection at home where I do work.
Each time me and my flatmate contacted the customer services department trying to get a solution, the answer they gave us is " We cannot help you out " without even check what was the issue.
Last month( after trying to get it during at least half year), the company sent an engineer to check the speed and the router, who confirmed us Router should be changed due to the device has more than 4 years and the issue could come from it.
The next day, after his explanation, we contacted Post office to ask for a new router. They refuse to replace it due to they did not have any evidence of router issue, lying to us because engineer confirmed he will pass the information to them.
We are changing provider because is unacceptable the behavior this company has with their clients , not caring AT ALL about issues could be easy fixed and not accepting to provide any kind of compensation regarding the issues we are having for more than 7 months.
- Location
-
- Location
- Peterborough
- Reviewing
- Post Office
- Date
- 2020-11-09
- Comments
-
Post Office Broadband is dire rubbish!
It is slow, continually stops to load ( not something big with lots of action either, just a song or piece of music on YouTube.
My computer and Tv are fairly new, there is only one user so the system isn’t overloaded and my neighbours who are with other providers don’t have problems.
And their usage is a lot higher than mine is.
To anyone who asks me, I say “STAY AWAY”.
I wish I could quit it now but there is still 6 months of my contract.
After that, I would not use it even if offered it for free!
- Location
-
- Location
- Bedfordshire
- Reviewing
- Post Office
- Date
- 2020-11-08
- Comments
-
I have had some drop outs but generally it works. The worst thing for me about POBroadband is their support via email, in that they either cut and paste a standard response to your issue or have staff that haven't actually bothered to read what you've sent them. This results in a response that is totally irrelevant. It's a bit like the Mony Python "Hungarian Phrasebook" sketch. I'd give no stars for email support if it were an option. Telephone support for the service itself, it is slightly better. The email front end is also rather clunky to use. I've asked numerous times over the last 12 months or more, where the online payment button has gone, and nobody has been able to answer the question to date. They really should improve in this "support" area. On a positive note they are fairly cheap so I guess you get what you pay for.
- Location
-
- Location
- Horndean
- Reviewing
- Post Office
- Date
- 2020-11-06
- Comments
-
I wanted to write this review using the Internet but its dropped out again so I am having to use my phone data. That should tell you everything.
After all the promises of reliability if I upgraded to fibre I still have the same problems, I am just paying more for the same rubbish.
Absolute pants!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.