1,469 Customer Reviews over 147 pages
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- Location
- N/a
- Reviewing
- Shell Energy
- Date
- 2023-08-19
- Location
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- Location
- Lowestoft
- Reviewing
- Shell Energy
- Date
- 2023-08-16
- Comments
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As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She'll Energy as it's extremely unreliable
- Location
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- Location
- Northern Ireland
- Reviewing
- Shell Energy
- Date
- 2023-08-15
- Comments
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It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.
- Location
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- Location
- Belfast
- Reviewing
- Shell Energy
- Date
- 2023-08-15
- Comments
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Worst Internet do not get tied into a contract with this company
- Location
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- Location
- Suffolk
- Reviewing
- Shell Energy
- Date
- 2023-08-15
- Comments
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Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about 'buying" myself out of the contract early
- Location
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- Location
- St Andrews
- Reviewing
- Shell Energy
- Date
- 2023-08-15
- Comments
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Worst broadband
Worst customer service
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-08-14
- Location
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- Location
- Buxton
- Reviewing
- Shell Energy
- Date
- 2023-08-14
- Comments
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Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!
- Location
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- Location
- Aspatria
- Reviewing
- Shell Energy
- Date
- 2023-08-11
- Comments
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For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying.
We'll get you there but you have to pay for extra if you want to sit inside the plane :))
- Location
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- Location
- London NW1 8UB
- Reviewing
- Shell Energy
- Date
- 2023-08-09
- Comments
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Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023,between 8 as m and 1pm,they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!
- Location
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