1,452 Customer Reviews over 37 pages
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- Location
- Wales
- Reviewing
- Shell Energy
- Date
- 2022-04-15
- Comments
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When you see SHELL name RUN! RUN WITHOUT LOOKING BACK.
Shell is one of the worst internet providers if not the worst. They give you a cooling off period so you can cancel the contract without any fees, but they will not provide working internet until the cooling off period is done, and when you see how slow and bad their internet speeds are and how customer service is bad, then you are stuck you can't leave because they will ask you a penalty fee that will make you cry. RUN RUN RUN don't look back.
- Location
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- Location
- Wales
- Reviewing
- Shell Energy
- Date
- 2023-12-31
- Location
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- Location
- Wales
- Reviewing
- Shell Energy
- Date
- 2023-05-23
- Comments
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Absolutely dog ****! I have never had a network with such weak strength and a high frequency to stop working all together! Not only that but the contract has no way to back out of their piece of crap package,
The people who developed this should be ashamed of themselves, you are a group of scammer scum and I hope you all rot
- Location
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- Location
- Wales SHEFFIELD
- Reviewing
- Shell Energy
- Date
- 2019-01-02
- Comments
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DONT USE. Not much better speeds than the old dial up used to be. Definitely DONT GET IN FRONT WITH PAYMENTS. I've been waiting over 4 months for money they owe me. Appalling service!
- Location
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- Location
- Wales UK
- Reviewing
- Shell Energy
- Date
- 2023-05-19
- Comments
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Shell bought out the Post Office broadband in 2021 and my contract was automatically transferred to Shell. I’d been with the PO for over a decade and they were brilliant. Shell steal their market and within a few months the speed deteriorated. Over the last two months, it has has dropped to below 1Mbps. I work from home and this is simply not acceptable. I complained and they sent me a new router which made no difference. An IT expert told me that there must be a fault on the line was my speed was so bad. Shell denied this and said that I was not entitled to super fibre because I was on a ‘basic copper wire contract’ and wasn't entitled to anything over 1MBPS. This is absolute rubbish. My contract is for superfibre. The replies to complaints are the usual meaningless drivel about how they value your feedback blah blah. Laughable. They now want me to pay extra to get the speeds that I'm legally obliged to under the contract. I have told them to shove it and am switching. Disgusting. A greedy exploitative company. What do you expect? It’s all part of the Great Rip -Off by the corporatocracy.
- Location
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- Location
- Wallasey
- Reviewing
- Shell Energy
- Date
- 2021-08-06
- Location
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- Location
- Wallington
- Reviewing
- Shell Energy
- Date
- 2022-10-31
- Comments
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The worse company in everything customer service, connection and dealing with problems.
It's been over a week with no Internet
- Location
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- Location
- Walsall
- Reviewing
- Shell Energy
- Date
- 2019-08-08
- Comments
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Since she'll took over 1st energy my broadband speed has slowly decreased. Prior to shell energy I was getting 2.5m/sec. Which may not be fast but £17 a month including one rental was ok. Shell upped the price and halfed my speed. Ditch them as soon as you can.
- Location
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- Location
- Walsall
- Reviewing
- Shell Energy
- Date
- 2021-07-22
- Comments
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Honestly - don't bother! I hardly ever leave bad reviews but Shell Energy Broadband are the worst. I'm meant to have fibre broadband but my speeds are always between 1-3MB. I asked them for help several times and they either told me that it was a problem in my area (it wasn't) or tried to charge me to get someone to come and look at it. I've finally cancelled and found a better provider. But despite being out of contract, they've still charged me £12 for the pleasure. Terrible.
- Location
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- Location
- Wandworth, London
- Reviewing
- Shell Energy
- Date
- 2022-05-04
- Comments
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Shell took over from my previous provider, where I had ten year of excellent service. Shell broadband is unstable and I am no longer able to use for my work TEAM or Slack calls. They never answer the phone and waiting online Chat, does not work as instead of queue position increases the longer you wait not reduces. Awful service
- Location
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- Location
- WARRINGTON
- Reviewing
- Shell Energy
- Date
- 2022-08-05
- Comments
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I was a post office customer so had to switch to shell energy ( a case of necessity not choice ) The b/b is reliable to a degree but quite slow considering i pay for superfast ringing the c/s the wait time is appalling even after 45 mins iwas still waiting and was then told best time to ring 7 am why should i have to do this to speak to someone im currently looking to change
- Location
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- Location
- Watchet
- Reviewing
- Shell Energy
- Date
- 2021-11-15
- Comments
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Our Internet connection is frequently not working . When we do get it it's less than 2 MG. At the moment it is .5 They have broken our contract with us so we looking to switch.
- Location
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- Location
- WATERLOOVILLE
- Reviewing
- Shell Energy
- Date
- 2022-03-04
- Comments
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Just been on the phone for 44 minutes listening to the worst music I've ever heard,I called the cancellation phone number, got through eventually and was told that he could not cancel my contract had to speak to another person who has or theorisation, this was Friday 4.30pm they don't close until 8pm but I was told someone would phone me on Monday, what crap service
- Location
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- Location
- Watford
- Reviewing
- Shell Energy
- Date
- 2024-01-16
- Comments
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The first bill will charge you for when your fibre connection is installed which is not clearly explained.
This mean my first bill charged for an extra 18 days before the fibre connection went live.
You will have to waste a lot of time challenging this practice to get a refund for hidden costs
In hindsight, it's better to pay more for a more reputable supplier
- Location
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- Location
- Welling
- Reviewing
- Shell Energy
- Date
- 2020-12-19
- Location
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- Location
- Wellingborough
- Reviewing
- Shell Energy
- Date
- 2020-03-06
- Comments
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Only recently installed but pre installation information was top notch, equipment seems reasonable, change over (from previous supplier)was less than 30 minutes, speed is slightly higher than previous. Overall very impressed so far
- Location
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- Location
- Wellingborough
- Reviewing
- Shell Energy
- Date
- 2020-09-07
- Comments
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Constantly drops. VERY poor speeds. Unusable. And if you complain they just try and upgrade you to a more expenisve package, Use phrases like " well you cant expect it to work on the package you are on". HORRENDOUS. AVOID AT ALL COST.
- Location
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- Location
- Welwyn Garden City
- Reviewing
- Shell Energy
- Date
- 2023-03-25
- Comments
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Absolute Garbage! Avoid Avoid Avoid.
- Location
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- Location
- Wesham
- Reviewing
- Shell Energy
- Date
- 2023-04-29
- Comments
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Really poor speed, intermittent and unreliable. Switched to Virgin and 6 months on its great. She’ll never sent me a bag to return router and despite my emails they charged me for not returning router.
- Location
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- Location
- West Bromwich
- Reviewing
- Shell Energy
- Date
- 2022-08-02
- Comments
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Shell overcharged my account,2 months later I’m still waiting for a refund,I’ve spent a considerable amount of time on the phone to no avail, please avoid this company, the customer service is beyond a joke
- Location
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- Location
- West Cornforth
- Reviewing
- Shell Energy
- Date
- 2022-05-30
- Comments
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Been with them for nine months of an eighteen month contract. Paying £32.99 a month and the fastest download speed I've recorded has been 4.2Mbs/sec. Much of the time it's much lower, often in the low kbs region. And now I see they're currently offering "fast" broadband (ave d/l speed of 11 Mbs/sec!!) for £17.99/mth on an 18 month contract. Very unimpressed with the price I'm paying and the snail's pace download speed, and will certainly not be renewing at the end of my contract.
- Location
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- Location
- west london
- Reviewing
- Shell Energy
- Date
- 2018-01-24
- Comments
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I have to say we are both happy with the service and speed. Friendly and polite. Thank you.
- Location
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- Location
- West london
- Reviewing
- Shell Energy
- Date
- 2022-03-09
- Comments
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SHell broadband ( take off first letter) - was with Postoffice before and was very satisfied.now the service has been taken over by shell, internet speed has slowed right down and i am unable to send emails.
If service does not improove, will be forced to seek new supplier !
- Location
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- Location
- West london
- Reviewing
- Shell Energy
- Date
- 2022-06-27
- Comments
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Became a unfortunate customer when mypostoffice broadband was taken over by shell energy. Since then, my broadband speed has halved.
Shell energy has prooved to be impossible to contact by phone and they do not respond to emails
- Location
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- Location
- West Malling
- Reviewing
- Shell Energy
- Date
- 2022-12-06
- Comments
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This has got to be the worst broadband provider, if you can call them a provider. 30% of the day i had no internet.Paid an outstanding 35 pence with debit card.I returned router with proof of postage, i was told router had been received,however they never seem to contact the truro tossers (debt collectors) that the router was returned. After 12 months the truro tossers phoned me demanding £30 for the router. Told them to get stuffed and take me to court. I blocked their phone number. Shell should stick to oil.
- Location
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- Location
- West midlanda
- Reviewing
- Shell Energy
- Date
- 2019-03-16
- Comments
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AVOID AVOID AVOID
no internet even after ringing up and complaint still no internet. Rang back a couple of days later they will send an engineer out which you have to wait in half the day for and couple be charged for.
Takes 2 weeks plus to switch company by the time you realise that they are an awful company it's too late your outside your 14 day cooling off period with no I internet an increasing phone data bill and a life dial engineer charge.
CAN NOT WARN YOU ENOUGH PLEASE AVOID THIS COMPANY
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2023-12-08
- Comments
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Absolutely awful. If I could give zero I would. The worst internet I have ever had, having to use our phones data in the house, as with this internet you couldn’t possibly have Netflix on and use a phone at the same time!
DO NOT BUY!
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2020-04-24
- Comments
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Only get this off you love alone and use your device within a 20cm radius of the router. Incredibly slow and incredibly unreliable. You are better off paying a little bit extra to go anywhere else.
- Location
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- Location
- West midlands
- Reviewing
- Shell Energy
- Date
- 2021-12-22
- Comments
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Don't receive advertised speeds.
Read reviews go elswere.
- Location
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- Location
- west midlands
- Reviewing
- Shell Energy
- Date
- 2021-01-16
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2022-09-12
- Comments
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Terrible customer service. Expect to wait an hour or more for the phone to be answered.
They have cut off my mother phone. She is 87 years old and its an essential life line for her.
They admitted they had not sent out a bill, so that's why it wasn't paid on time.
i settled the bill over the phone and two days later they sent a threating letter to her demanding the money again.
DO NIOT DEAL WITH THIS BUNCH OF INCOMPETENT IDIOTS.
- Location
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- Location
- west midlands
- Reviewing
- Shell Energy
- Date
- 2022-11-29
- Comments
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I pay for 38m and regularly receive far less. ATM 5.8 and 1.6.
Read the reviews and go else ware.
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2019-11-01
- Comments
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Estimated speed on signup to Fast Broadband 7-12MBps actual speed 8.5MBps.However i have speed test results going back years which prove my line now supports 13+MBps so was expecting near top of their quoted range. After over 2 months of emails (and they are slow to respond) they have just gone full circle back to it must be my internal problem. Please note they are a TalkTalk reseller. Avoid both these companies and any other TalkTalk reseller if you want the best speed your line can support.
- Location
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- Location
- West midlands
- Reviewing
- Shell Energy
- Date
- 2021-02-15
- Comments
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My regular report. I pay for 38m, I usually get low to mid 20s. Initially Had 38 but noticed dropped speed when TV and devices buffering. Contacted provider but waited over 45 min
to speak to operator. Followed advice and speed still low mid 20s.
I also checked my account and provider stated no problem with my provided speed but stated I was a heavy user and suggested I upgrade to a faster speed. There is no one at home during usual working hours we use TV at evenings so I don't understand the statement.
I suggest you read the reviews, read the providers small print, then don't use shell go elsewhere.
- Location
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- Location
- west midlands
- Reviewing
- Shell Energy
- Date
- 2022-03-14
- Location
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- Location
- West midlands
- Reviewing
- Shell Energy
- Date
- 2020-11-29
- Comments
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We pay for 38m rarely get this usually 20s a few times 6ish.
Read reviews before you buy, then go with another provider.
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2022-11-23
- Comments
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was originally a Post Office customer who gave excellent service, however my contract was taken over and prices rose so I cancelled in August, they asked to return the router so I asked for a tracker label which I was told they would email to me. The label never got sent, rang again September asking for label, after speaking with 3 agents, 2 of which put the phone down! I spoke to an agent who said they would supply the label, again this never arrived. In the meantime I received a letter stating I would be charged £35 for the router. Back on to customer services I went and finally got through to a helpful agent named Amesh, and the label arrived. I posted this on 03/11/22 (this is how long it had took to get someone to actually listen). I went to withdraw money from my account on 18/11/22 to find that they had taken £35 charge from my account for not returning the router even though I had cancelled the Direct Debit as my services had ceased in August, so again onto customer services, the first operator cut me off, the second was given details of the proof of postage. I am still awaiting my refund. I would rather be without internet than go with this company, absolutely appauling customer service, no consideration for clients or their situations, it appears they are making a small fortune for charging people for non return of routers, dodgy as hell!!
- Location
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- Location
- west midlands
- Reviewing
- Shell Energy
- Date
- 2023-05-24
- Comments
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I pay for 38m currently receiving below 5m.I have regular problems with speed.
I have given up trying to contact shell.Do not waste waste your time and money. Would you consider the reason shell broadband are allowed to provide such a shoddy service.
- Location
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- Location
- West Midlands
- Reviewing
- Shell Energy
- Date
- 2019-06-19
- Location
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- Location
- West Sussex
- Reviewing
- Shell Energy
- Date
- 2019-06-19
- Comments
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Wish I'd never heard of these jokers.
What a shower! Phoning the "helpline" (pause for howls of laughter) is a nightmare;ditto the live chat (who was the idiot who first dreamed up live chat-another nightmare)
I moved in recently, their engineer came to reconnect a line, asked how many extensions I wanted activating (note, activating NOT installing) we agreed on three or four I forget which and away he went.
Several days later I find not one is working and when I complained I was told they only install one and if I want more extensions INSTALLING (note installing, not activating)I should get it done by an electrician.
They obviously did not read my first email and it took two reminders to get a reply at all.
STICK TO SELLING PETROL SHELL-you're useless at Broadband.
DO YOURSELF A FAVOUR PROSPECTIVE BROADBAND PURCHASERS-GO SOMEWHERE ELSE!!!!!!!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.