1,452 Customer Reviews over 146 pages
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- Location
- Newcastle upon Tyne
- Reviewing
- Shell Energy
- Date
- 2023-11-10
- Comments
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Absolutely abysmal. It constantly cuts out, at least once every 2 hours, and the signal is ridiculously weak. Only two people use the wifi in our flat and if my partner is watching netflix I can't even watch a tiktok. If he's downloading a game, I can't even see a text webpage. And the download speeds are so slow it takes him 3 days to download DLC for Mortal Kombat. It should only take an hour, at a push, on regular speeds. Sometimes the wifi dies completely and we can't connect to the router, sometimes we can connect without internet. Somehow it's even worse than Plusnet.. don't even know how you manage that not gonna lie. Unfortunately we don't get to choose our internet provider as our bills company, Unihomes, does. I regret getting the broadband package. Next time I'm forfeiting that and paying the absurd prices for broadband separately and go back to Plusnet.
- Location
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- Location
- North West
- Reviewing
- Shell Energy
- Date
- 2023-11-08
- Comments
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Service level atrocious.
Only company using BT line that can't transfer a BT landline
Said transfer would be live by midnight last night,not live no contact,25min on hold to be told that it would now be 10th before going live.
Cancelled with them
- Location
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- Location
- Skelmersdale
- Reviewing
- Shell Energy
- Date
- 2023-11-05
- Location
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- Location
- Halifax
- Reviewing
- Shell Energy
- Date
- 2023-11-04
- Comments
-
Absolutely horrible internet, WiFi crashes every 5 minutes and sometimes doesn't work for days definetly will be cancel. I have the internet for a few months now, and it's been the same horrible problem.
- Location
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- Location
- Belfast
- Reviewing
- Shell Energy
- Date
- 2023-11-02
- Comments
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I would request any one who want to buy broadband service to not to go for Shell Energy Broadband.They have very Pathetic service and they don't even bother to revert back to customer. I waited for 22 days and followed up with them for 6 days continuously but they were pathetic in their response and finally I had to cancel by contract.
- Location
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- Location
- Corsham
- Reviewing
- Shell Energy
- Date
- 2023-11-01
- Comments
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I wish I had read the reviews before signing up. Broadband is OK so far but we are unable to accepy incoming calls on the landline. The 8th agent spoken to promissed to arrange for incoming calls to be transfered to a mobile but this has not happened. Now told in will take 24 hours. I have tried to explain over and over again that are dealing with 80 year olds with medical issue and that a landlibe is essential. All I get is well that's the system. Asked to speak to a manager but again I will have to wait for 24 hours. Service simply not good enough.
- Location
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- Location
- Birmingham
- Reviewing
- Shell Energy
- Date
- 2023-10-30
- Comments
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I got shell broadband last year just waiting for its 18 month to complete.
Speed is totally unreliable
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-10-30
- Comments
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Amongst the many poor Internet companies I've used over the past twenty years, Shell stands peerless.
Disgraceful service requiring hours of calls with new end product, poor speeds and coverage, now requesting a £250 cancellation fee as they are unable to provide their product.
Avoid at all costs.
- Location
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- Location
- Edinburgh
- Reviewing
- Shell Energy
- Date
- 2023-10-29
- Comments
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Got a new router and asked to send old one back in package that came with the new router. No package. Emailed customer service and got no reply. Now they have charged me for non return. Disgusting company can't wait for my contract to end.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-10-25
- Comments
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inafective customer service, had to complain two times after 6 months of closing the account as they harassed me for a not existing credit. confirming that they deleted the credit, after a month they texted me again about the credit. UNACEPTABLE. TIMEWASTING. INAFFECTIVE.
- Location
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