496 Customer Reviews over 50 pages
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- Location
- Bristol
- Reviewing
- SSE
- Date
- 2020-07-16
- Comments
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Absolute rubbish! Rubbish service. Pricey... never, ever again!!! Extra charged. DON"T EVEN THINK TO SWITCH TO SSE... you will REGRET! 100%
- Location
-
- Location
- Partridge Green
- Reviewing
- SSE
- Date
- 2020-07-13
- Comments
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We've been with SSE for a couple of years and their broadband has been a little patchy with the router dropping out every now and then. However last Wednesday night it dropped out and has not been back since, apart from a brief period over the weekend. We phoned last Thursday to be told it would be referred to their technical desk, and they could give no timescale to be resolved. Phoned again this morning and I was told the same, and the reason they could not give a timescale is because they are just getting set up for people to work from home! Nearly four months since everybody else did so. Service from them is non-existent with no emails or calls replied to. Avoid at all costs!
- Location
-
- Location
- Knutsford Wa16
- Reviewing
- SSE
- Date
- 2020-07-12
- Comments
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My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left
- Location
-
- Location
- Wales
- Reviewing
- SSE
- Date
- 2020-07-09
- Comments
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I am at a loss how bad the customer service at SSE is. The lack of communication on the process of moving home is non exsistent. When you do receive an email its most likley got the wrong information and irrelevant to the process. Whats really frustating is waiting approx 20 mins each time to get though to advisors who cant really tell em anything to then say they will call me back and never do. I have raised a complaint bt have received no official response in how they are going to deal with the situation. They may be cheap, but its for a reason.
- Location
-
- Location
- Cumbria
- Reviewing
- SSE
- Date
- 2020-07-08
- Comments
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My first time with SSE was brought to and abrupt parting of the ways by a house move. Overall at the time I was pretty happy with them. The accounts system was one of the best I had come across, never as mistake, an overcharge, nothing. Support at that time was pretty brilliant if you could not get through the automated system asked if you wanted a call back and gave you an approximate lead time, and it worked, brilliant! The only downside I recall was the fair usage policy, which quite simply was not fair and caused a lot of frustration at times and up to the time of writing is still sadly in place. I tried to transfer my account to the new address but was informed they could not supply to that address at that time.
I tried 2 other broadband suppliers, neither one up to much. I won’t name them here.
(But they were Sky and Plusnet)
Later SSE became available. So this is my second time with them and my 18 month agreement has come to an end. I have sadly made the decision to move on. The systems and accounts department are still solid. As far as support goes the automated call back system is no longer there and your stuck with the endless wait times, though the staff have always been helpful. I have been on a supposed 35mb fibre connection which for the most part seems to operate between 8mb and 20 mb and the test were run in the main via ethernet cable. I understand that they are thinking about moving over from unlimited broadband to truly unlimited. I f anyone from SSE happens to read this I would like you to know how much you have got right and to thank you for it. What a shame!
- Location
-
- Location
- Worcester
- Reviewing
- SSE
- Date
- 2020-07-07
- Comments
-
SSE seem to think that Covid is a good excuse for no internet or very slow internet. Tried to phone may times no result tried customer service same result. I would advise you not buy if you do you will disappionted. It would be worth paying 120 pounds to leave
- Location
-
- Location
- croydon
- Reviewing
- SSE
- Date
- 2020-07-07
- Comments
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Exasperated . Accept Covid has caused service issues but SSE online information is poor, the accounts page is lacking clarity and there is no way to check what your current Broadband deal is and when it expires and if SSE have carried out a renewal.
Their packages have names but these are not named on the SSE Deals page . My latest Bill does not explain if my new deal has been activated.
They have not responded to my emails.
Very disappointed, they do not give enough info online for me to resolve my problem.
- Location
-
- Location
- DAVENTRY
- Reviewing
- SSE
- Date
- 2020-07-02
- Comments
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Absolutely shocking. Was fine when 1st went in but a month later the blaming covid for slow speed. We pay for upto 70mbwe were averaging 34 mg and that was fine. Suddenly were on around 4mg bearing in mind we have 2 kids and out TVs are all internet service providers and rely on good speed. Have contacted sse and not a thing been done or said. Got to an escalation point yesterday and we have escalated it but they just dont give any cares at all. We will be leaving sse and not paying to do so as there not proving a service we pay for. Dont bother people its shocking
- Location
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- Location
- Gloucestershire
- Reviewing
- SSE
- Date
- 2020-06-30
- Comments
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The service has been fine. But a fallen tree has severed my line. Openreach cant repair it until SSE contact them. I have been trying to get through to them for 2 days and have so far spent 4 hours waiting with no answer and no response to emails or anything. They are a disgrace.
- Location
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- Location
- Cornwall
- Reviewing
- SSE
- Date
- 2020-06-29
- Comments
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DO NOT USE SSE!!!!! after installing router we have had a few days of poor quality internet, then nothing. its been over a week with no internet, no customer service, you wait hours to speak to someone and then the line goes dead. no answer over and over again. Repeat DO NOT USE SSE
- Location
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