496 Customer Reviews over 13 pages
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- Location
- North shields
- Reviewing
- SSE
- Date
- 2021-08-09
- Comments
-
unreliable broadband. Also sneaky with contract information. My contract termination date was not provided on my online account or on my bills. when I switched provide they didn't bother to mention the £134 termination charge.
- Location
-
- Location
- Dundee
- Reviewing
- SSE
- Date
- 2020-06-24
- Comments
-
Cheap and nasty .you get what you pay for. We were with BT for 14 years with minimal issues. We switched over to SSE for price reasons and sure enough we have a never ending problems. It takes on average 40 minutes to reply any customer service phone lines. I would avoid this like the plague if you’re looking for a broadband provider
- Location
-
- Location
- Kent
- Reviewing
- SSE
- Date
- 2018-12-12
- Comments
-
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
- Location
-
- Location
- Norfolk
- Reviewing
- SSE
- Date
- 2020-03-09
- Comments
-
It states on the router box "Welcome to frustration-free broadband from sse". Whoever wrote that and gave it the OK were a pair of comedic geniuses. Still waiting for it to go live, been told we have to wait for bt and they have no idea when it will be switched on. Ultra fast broadband just came to a sudden stop.
- Location
-
- Location
- Forest of dean
- Reviewing
- SSE
- Date
- 2022-01-17
- Comments
-
Was once good but now terrible and when a complaint was sent in,never got a response so changing provider..
- Location
-
- Location
- Freuchie, Fife
- Reviewing
- SSE
- Date
- 2020-05-10
- Comments
-
So we went through Uswitch as recommended by a friend and up popped SSE with the best deal, contacted them also and decided to take out the “Unlimited Fibre” package which is speeds up to 38Mbps. At the start it was ok speed but not great ranging between 14Mbps - 18Mbps and as the months went on it then began to decline at a steady pace we are currently 10 months into our 18 month contract and we average between 1Mbps - 2Mbps with an average upload of 0.5Mbps. Broadband is absolutely atrocious, the worst we have ever had. We where told to expect some issues with speed and connectivity from time to time but this is a joke, told that if we wanted to cancel we would have to pay a colossal sum of money to make up for the months remaining that SSE will lose out on. We currently pay £23 a month but this “Unlimited Fibre” is normally a £47 per month package.
- Location
-
- Location
- Peterborough
- Reviewing
- SSE
- Date
- 2019-10-09
- Comments
-
The worst customer service.
Even after getting the confirmation of closing my sse account, the sse company carry on taking money and stole money from my bank account which left me in big trouble.
- Location
-
- Location
- S Yorks
- Reviewing
- SSE
- Date
- 2021-03-01
- Comments
-
Worked fine for about three months, but in the last couple weeks or so the connection drops several times a day. I did a speed check and turns out I'm only getting roughly 28mb, less than half the speed I am paying for. If I had realised SSE used vodafone I would have avoided them in the first place, had dodgy dealings with them before (screwing up a phone contract, admitted it was their fault, but still passed it on to a debt collection agency. Nothing was paid as the agency couldn't even provide paperwork) Absolute crap, Avoid
- Location
-
- Location
- Berkshire
- Reviewing
- SSE
- Date
- 2016-07-04
- Comments
-
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
- Location
-
- Location
- Flintshire
- Reviewing
- SSE
- Date
- 2017-03-21
- Comments
-
Do not bother with this shower. Signed up to move from BT due to issues with BT. Lord knows why I bothered as BT are far superior based to this shower. SSE told BT my move was scheduled for the 20th March which BT actioned. However Shambolic Service Extrodinaire managed not to tell BT that there were problems - result = no broadband for me. Have wasted at least two hours of my valuable lifespan trying to resolve the issue. SSE not really interested and still cannot give me a date as to when the transfer will be completed. Looking at going cap in hand to BT to go back to them. Suppose the old adage is you get what you pay for, and with SSE you get poor service where they blame the other party until its proven its SSE's fault. Ofcom here I come. They offered £30 to buy a mobile dongle, great if you live in an area where mobile signal is ok - guess what, I do not. When I told them that no other offer made.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-09-06
- Comments
-
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
- Location
-
- Location
- W9
- Reviewing
- SSE
- Date
- 2017-10-06
- Comments
-
Very poor customer services from the beginning:
Here is what happened: I used to get broadband speeds of around 5-7mb download from my previous service provider (EE) but when they increase the charge I decided to leave them to another service provider.
I made a search online and I found that SSE offered the same service at a more competitive price than EE, I therefore contacted them by phone and made all the necessary arrangements in order to run the service smoothly by 2nd of May.
Unfortunately, on the 3rd of May I realised that there was no internet at all, I started phoning SSE technical support to see what the problem was and I was astonished to find out the following:
That I had to connect the router in the main (tester) socket which I couldn’t as I never did with all previous service providers and since we have been living at this address, also my desktop is located in the first floor and the main socket is downstairs. Initially it was never mentioned when I signed up for the service that I would have to use this specific socket, we also both my wife and I explained that its location would not allow any wire since it is situated down the stairs case at the bottom of the wall (it would constitute a health and safety hazard), the wire has been installed to provide phone connection and other devices without any issues for years.
When I first contacted the engineers I find out that most of them lacked expertise in their field as they gave me wrong information.
I spoke as well as my wife with one lady who was very rude, interruptive and raising her voice, she made threats to overcharge us if we would consider changing service provider as it was already 3 days we were left with no connection at all and told us that it was “our fault that we would have to use this socket” and the issue was solved according to her.
We went through the process of checking lines ... So after that, it was established there was no fault on the line and they did not offer any problem solving bearing in mind that 12 hours ago the connection was fully active before plugging the new SSE connection device.
On the 4th day I asked a friend of mine to help me to sort out this problem as I needed the internet as my children are preparing for exams in A-Levels and they need to print materials, in addition my wife also has all her work through the internet. He carried all the tests checked our router, sockets etc and no fault, no wiring or hardware issue and he ran a test and the connection works but is very slow and we are unable to access it on the TV as we were able previously.
Now for this period of few days we experienced many difficulties as we keep losing the connection so many times, this practically happened many times.
We struggle to load a webpage, we have 2 children that would like to use the internet for homework let alone if 4 people want to use the internet... watching video or TV is out of the question.
I decided to cancel it as there was no problem solving, and made again another long research for another service provider as this is highly hindrance I think I have a good case to get my contract ended early and not after one or two months where I will find myself struggling again in a deadlock situation and us being the ones ripped off!
They asked me to pay £218.18 as I canceled my contract early!!
- Location
-
- Location
- Anderson
- Reviewing
- SSE
- Date
- 2016-07-20
- Comments
-
If i could give no stars I really would. As per other reviews waited in for engineer that did not show. No Upgraded socket. Getting 3mbps!!! Router will not work on Ethernet cable. Over an hour on hold to speak with someone, twice!!!!! AWFUL AWFUL AWFUL Do not touch with Barge Pole!!!!
- Location
-
- Location
- Aylesbury
- Reviewing
- SSE
- Date
- 2018-04-21
- Comments
-
Without a doubt the worst ever internet provider!!!!!
unreliable rubbish speed
Customer service team unattainable
Go else where!!!!+!!!+
- Location
-
- Location
- Sussex
- Reviewing
- SSE
- Date
- 2017-11-04
- Comments
-
Awful customer service. Spent a year of service being completely ignored. The website features don't work and then you can't get in touch with them to follow up on the broken things. Came to renewal and their renewal service and phone service didn't work. So they lost my business. Still waiting on overdue bills from them and for my money back. I really wanted to like SSE but was majorly disappointed.
- Location
-
- Location
- ALTRINCHAM HALE
- Reviewing
- SSE
- Date
- 2019-12-12
- Comments
-
Will never recommend
very poor service
broadband suddenly went off for few days and no satisfactory answer from the customer service.
Unable to fix the problem.
Hopelesss service
waste of money and time
- Location
-
- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2016-07-25
- Comments
-
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.
Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.
If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.
Totally hopeless. Don't bother with them at all.
- Location
-
- Location
- County Durham
- Reviewing
- SSE
- Date
- 2016-12-12
- Comments
-
We were due to be connected on 30th November and now 13 days later we still have no broadband. Shocking customer service. Will be switching as soon as possible.
- Location
-
- Location
- Thirsk
- Reviewing
- SSE
- Date
- 2020-02-19
- Comments
-
My SSE Internet went off late one evening almost two weeks ago. The status light on the router was a constant red and the Internet light was flashing red. I telephoneed SSE early the next morning. I was asked to carry out various tests on the router (including a pin reset), which I did but it made no difference. I rang SSE each day for a week (after waiting up to 30+ minutes to connect with an agent, I was again asked to carry out various tests from my home. Additional tests were carried out by SSE agents. Eventually it was decided I needed a new router. This was sent one whole week after my Internet stopped. I connected and set up the new router, following the instructions to the letter. The instructions said if this doesn't resolve the matter, phone the SSE helpline, which I did. After more discussions with SSE agents it was decided I needed an Openreach engineer visit to check the lines. SSE then told me that Openreach needed the MAC code of my new router, which I gave them. I later got a call back from SSE saying Openreach claim their lines are working but the router is "stuck" in "config" mode. I don't really know what this means so I asked to speak to an SSE manager. The manager said he would talk direct with the Openreach technical people to see what was going on. The manager later called me back and said the problem was due to SSE rolling out a change or migration from its current suppliers to Vodafone causing the routers to malfunction. He said technical teams were working on fixing this problem. When asked he didn't know how long this would take. Reluctantly I said I would stay with SSE for a few more weeks, because I was told changing suppliers would take 17 to 19 days anyway and he thought the problem may be solved by then.
If this is a National rollout by SSE, had anyone else experienced this problem? My 18 months contract with SSE is only about 9 months in. I am still paying SSE for a service which I am not receiving.
- Location
-
- Location
- chester
- Reviewing
- SSE
- Date
- 2018-08-10
- Comments
-
Been with them a year, broadband keeps on failing, had engineer out, external problem, should hear in 48 hours, a week ago, 24 minutes on the phone - not to get through, your choice!
- Location
-
- Location
- Glasgow
- Reviewing
- SSE
- Date
- 2016-07-06
- Comments
-
OMG...how disappointed am I!! From time hanging on phone to speak to customer services to not receiving a start date and they gad arranged an engineer without me knowing appointment! Super fast fibre my backside! I had at least 10mbps with bt normal broadband now I have just under 3mbps with sse superfast fibre! I am one extremely unhappy customer! I'm thinking if cancelling contract as they do not deliver what they advertise gggrrrr and thinking if reporting to trading standards for false advertising
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2021-07-10
- Comments
-
Steer clear of this company. Short hours. No out of hours service. Don't answer emails. Leave you without service for weeks. (This is on broadband and gas/electric). Ultra Fibre broadband is slower than other provider regular broadband. You can send ten emails and do not get one reply
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2017-10-26
- Comments
-
We had this in as they promised us 35mps we received 4mps it was not working for 6 weeks and they still wanted payments the customer service is shocking
- Location
-
- Location
- Taunton
- Reviewing
- SSE
- Date
- 2019-12-08
- Comments
-
Avoid!!! worst broadband provider ever frequent speeds of less than 6mps and when we complained told we were getting 11 mbps which was a total joke as we tested speed hundreds of times and never had any where near this.After we complained speeds got worse on average 4.5 mbps and now we are leaving the internet is far far worse/ unuseable if I could give a minus star rating I would avoid at all cost.
- Location
-
- Location
- Midlands
- Reviewing
- SSE
- Date
- 2016-07-16
- Comments
-
When being a new customer looking to take my business to SSE ... you'd have thought someone would have been interested in making contact with me ... but no. Decided that if they cannot be bothered with new business then they certainly wont be bothered once your captured. Shame on you
- Location
-
- Location
- london
- Reviewing
- SSE
- Date
- 2020-10-13
- Comments
-
The home moving service is absolutely rubbish. Notified them 1 month before the move, but 3 weeks AFTER I move to the new home, I still don't have access to the Internet. Had to call them dozens of times, and the only answer is they don't actually work on the linework, it's all Openreach's fault and it has been delayed.
Due to the COVID situation, I have to work from home full time and can only mobile data for that! Not mentioning any other activities need broadband like TV/gaming etc.
- Location
-
- Location
- Caerphilly
- Reviewing
- SSE
- Date
- 2020-03-02
- Location
-
- Location
- West Midlands
- Reviewing
- SSE
- Date
- 2019-09-18
- Location
-
- Location
- St. Neots
- Reviewing
- SSE
- Date
- 2016-07-16
- Location
-
- Location
- LONDON
- Reviewing
- SSE
- Date
- 2022-10-31
- Location
-
- Location
- Preston
- Reviewing
- SSE
- Date
- 2021-03-24
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2021-01-24
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2021-04-15
- Location
-
- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2020-10-27
- Location
-
- Location
- Emsworth
- Reviewing
- SSE
- Date
- 2016-07-27
- Location
-
- Location
- normanton
- Reviewing
- SSE
- Date
- 2015-09-02
- Location
-
- Location
- BRADFORD
- Reviewing
- SSE
- Date
- 2023-04-27
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2017-09-25
- Location
-
- Location
- Bridgend
- Reviewing
- SSE
- Date
- 2022-06-21
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2016-11-12
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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