EE Mobile Broadband Buyers Guide

EE - incorportating the Orange and T-Mobile brands - boasts the largest 2G, 3G and 4G mobile network coverage areas

  • By far the largest 4G network - 73% of the UK's population covered
  • Double speed 4G now rolling out to enabled cities and towns
  • Usage allowances of up to 50GB
  • 1 month rolling contracts available
  • Inclusive WiFi data including London Underground coverage

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EE Mobile Personal WiFi
£12.00 per month
1 month contract

No upfront cost

  • Double speed 4G on many plans
  • From 5GB to 50GB usage
  • SIM only plans available
  • No upfront cost on many deals
  • 24 month and 30 day contracts

Buy now

EE Mobile Tablet Bundles
£49.99 per month
24 month contract

£49.99 upfront cost

  • Android and iOS tablet options
  • Up to 20GB monthly usage
  • Double speed 4G
  • Upfront tablet cost from £49.99
  • 24 month contract

Buy now

EE Mobile Highest Usage
£30.00 per month
24 month contract

No upfront cost

  • 50GB usage for £30 per month
  • Double speed 4GEE Extra
  • Free mobile WiFi device
  • Highest usage for SIM 12GB
  • Range of contract lengths available

Buy now

Reasons to choose EE

  • The largest 2G, 3G and 4G coverage areas
  • Significant 4G headstart on other networks meaning that 60% of the UK is already covered
  • Confirmed to be the UK's fastest 4G broadband by RootMetrics testing, with double speed 4G now rolling out
  • The only way to access 4G speeds on the Orange and T-Mobile networks
  • The only mobile broadband provider to offer larger usage allowances equivalent to many fixed line services
  • EE Film offers a film store, discount rentals, free downloads
  • Inclusive WiFi on over 200,000 BT OpenZone WiFi hotspots, and on the London Underground
  • A variety of options available including 1 month rolling contracts and many different types of bundled hardware, or SIM-only
  • Fast Track Service for support allows you to access a specialist for your device when you press 33

Possible downsides

  • Largest inclusive usage allowances are expensive and only available on a 24 month contract

Features at a glance

  • Up to 40Mb, actual speeds achieved depends on signal strength and how many people are using the service in your area

  • 1 and 24 month contracts available

  • Up to 50GB on 24 month contracts

  • Free connection on some deals

  • Support online and via the phone, includes a Fast Track Service - press 33 at any time to go straight through to an expert who specialises in your type of device

  • Inclusive WiFi data on all deals, including coverage on the London Underground

  • USB dongles and WiFi personal hotspots available

  • Extra data can be purchased in the form of a data pass at £6 for 500MB or £15 for 2GB

3.4 stars
  satisfaction rating based on 446 customer ratings since 2018-12-11. See more EE Mobile customer ratings and reviews.

Details last checked on 2019-11-15

Pay As You Go

From £59.99 for the device and 2GB of data spread over 30 days

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Sim Only

1 month contract from £15 for 5GB, nano SIMs available

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Personal WiFi

From £13 a month with 5GB data, some devices free on longer contracts

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Double Speed 4G

All EE deals are 4G, double speed 4GEE Max on 30GB or higher plans

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Short Contract

30 day contracts from £25 with 15GB usage, £40 for device

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4G Home Router

From £25 a month with 10GB data, get up to 500GB

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Highest Usage

50GB usage for £30 a month with free WiFi devices, 24 month plan

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Tablet Bundles

From £18 on a 24 month contract to full price on cheaper tariffs

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HTC 5G Hub

From £50 a month with 50GB data, get up to 100GB

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Check Coverage

4G+ in London, 4G coverage 93%, 3G 98%, Advanced 3G 80%

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Details last checked on 2019-11-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 446 customer ratings since 2018-12-11

Show all time ratings

Add your own review of 4GEE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Sudden drop in speed from 30 mbs download to 3 mbs
This is an hub operating over the mobile network.
For first year it worked ok although it needed frequent rebooting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wapping London EE Mobile  
Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  
Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Surbiton EE Mobile  
Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE Mobile  
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wembley EE Mobile  
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.

Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.

Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.

At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.

Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.

I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
UK EE Mobile  
ABSOLUTELY AWFUL. INCOMPETENT AND DISHONEST!!!. After calling to upgrade a sim only contract, the sim never arrived, and it turned out that they had not changed anything apart from the cost of my current contract which had increased! They then didn't change bank details correctly which meant that instead of switching payments from my mother's bank account to mine, they started debiting both accounts! Lastly, when my sister upgraded she gave me her old iphone, which ee said they could not unlock because it was no longer registered to anyone...I then took it to a phone shop where i paid £45 to unlock it, and despite me paying upfront my sister got a bill charging her for it (so much for 'it can't be done')!!!
They always put up the prices mid contract too!
DO NOT USE EE!!! I REPEAT, DO NOT USE EE!
Birmingham EE Mobile  
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Luton EE Mobile  
EE are basically extorting me at the moment as they will not unlock my phone handset from their network. They are telling me it will take them 2.5 months to perform this simple task. This is exactly the same as clamping your car. The phone is my property and they are preventing me from using it. This has to be criminal behaviour.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Student Broadband

Last minute student broadband offers and options

Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media

It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.

Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.

To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.

Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.

This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.

Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!

Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.

We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.

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4G Home Broadband guide

Stuck in a broadband not-spot? 4G home broadband may be the solution!

Posted on 2019-02-15 17:37 in Features Offers 4GEE Three

Superfast Fibre broadband may now available across 95% of the UK, but there are still a lot of people who can't get it. You might be one of the frustrated few stuck in a broadband not-spot, with Fibre not yet available in your area, or - more annoyingly - it is available, but you're just too far from the street cabinet to see the benefit and are stuck with sluggish speeds on standard broadband over copper phone lines.

The solution to your problem may be simpler than you think.

4G mobile technology started rolling out in 2012 and is now available over 80% of the UK, and now mobile providers such as EE and Three are offering a home broadband solution that uses the 4G mobile network to provide users with speeds that can be comparable with their up to 36Mbps Fibre counterparts. You don't necessarily even need to be in a 4G area to get it, either - you can get respectable speeds in many 3G areas as well, plus there's the option to boost the signal with an external antenna if you need it.

What's more, Three currently have an amazing offer on that's competitive with even the cheaper Fibre broadband deals. For just £22 a month on a 24 month contract you can get unlimited data!

If 4G home broadband is something that interests you, we've put together a handy guide to the service that addresses:

  • What 4G home broadband is
  • Who it's suitable for
  • The speeds you can expect
  • The costs involved
  • Concerns about data usage

Read our guide to getting 4G home broadband.

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EE Mobile Broadband Buyers Guide - Is 4GEE right for you?

Can I get EE mobile broadband?

EE mobile broadband should work almost anywhere there's EE mobile phone coverage, but the speeds possible will vary greatly based on what type of network coverage is available.

EE provides a coverage checker which should allow you to enter any postcode and see 4G, 3G and 2G data coverage strength. In some areas coverage will only be strong if you're connecting from outdoors or near a window, while in others you may be able to connect from inside buildings.

When you can't get faster services, your connection should automatically switch to the next fastest available protocol.

Even when you can't get a signal, EE also offers you access to over 200,000 BT Openzone WiFi hotspots, and you can even connect to WiFi from many London Underground stations!

If you're not certain whether you'll have good coverage in all the areas you'll need to be online, EE offers a 14-day money back guarantee, allowing you to return your device and cancel your contract within the first two weeks of use, so you can try before you're tied in for a longer contract.

4GEE

EE has the largest 4G network covering considerably more cities and towns than any other provider.

This is thanks to having around a year's head start on setting up their 4G network on their existing spectrum share before any other provider was allowed to bid on the 4G mobile spectrum frequencies freed up by the switch off of analogue TV.

Unlike other providers, all of EE's deals are 4G enabled, as are all the tablets, dongles and mobile WiFi devices they sell. This means you don't have to worry about looking for '4G Ready' deals or equipment, everything they sell is designed for 4G and will work wherever there's coverage.

EE mobile broadband devices

EE offer a range of mobile broadband devices to suit your needs.

EE's mobile WiFi devices allow you to share your double speed 4GEE mobile broadband with up to 10 devices and are free with 24 month contract:

  • Osprey - Rugged design in a choice of colours, from free on contract or £59.99 upfront on pay as you go
  • Kite - Slender and stylish personal WiFi device, from free on contract or £79.99 upfront on pay as you go
  • Buzzard - Designed for in car use and also functions as a USB dongle, from free on contract or £59.99 on pay as you go

EE's tablets start from £29.99 upfront cost on a 24 month contract:

  • Eagle - EE's own Android tablet is ultra slim and high spec for a great low price
  • iPad Air and Mini - the latest Apple tablet devices available with EE's double speed 4GEE
  • Latest Android tablets - Nexus, Samsung and Sony tablets all available with 4GEE

4GEE is also available SIM-only on 30 day rolling contracts, for use with your own device.

EE Film

EE Film can be a great bonus for film lovers, offering discount film downloads.

An attractive extra perk of opting to go with EE (or their 3G brands, Orange and T-Mobile) is that you get access to their EE Film features which let you access the latest releases in the EE Film Store, and rent a top title every Thursday for only 99p.

All EE Film Store data used to download or stream will be included free in your service until 31st of December 2013.

EE WiFi

All EE mobile broadband comes with inclusive EE WiFi, giving you access to hundreds of thousands of WiFi hotspots around the country.

EE WiFi gives you access to BT's OpenZone hotspots in over 200,000 locations and also Virgin Media's WiFi network in over 100 London Underground stations.

There's a free EE Wifi app for Android and iOS to make it hassle free to get online whenever there's a WiFi hotspot available, or you can simply connect to a BT Openzone hotspot as normal and then enter your EE acount name and password to gain access.

To access WiFi on the underground, you just need to register once at any time using a text message. This sends you the password to use for access next time you're on the Underground. You should only need to enter this once on each device.

Largest mobile usage allowances

EE now offer 32GB and 50GB usage allowance on some 24 month contract deals making their 4G service a viable alternative to a fixed line home broadband package for many users.

There's no separate line rental for mobile broadband so when making like-for-like comparisons with fixed line broadband remember to add the £13.50 to £18 line rental changes to the fixed line figures before comparing with mobile prices.

If you don't use your landline for calls and you get good quality 4G connection from EE, switching to EE mobile broadband could free you from the need to pay for a landline.

Broadband.co.uk