3,590 Customer Reviews over 90 pages
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- Location
- darlington
- Reviewing
- BT
- Date
- 2017-07-07
- Location
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- Location
- Haywards Heath
- Reviewing
- BT
- Date
- 2015-10-21
- Comments
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Absolute rip off. Expensive for terrible internet speeds. They charged me an extra £5 without contacting me and added BT Sports onto my account, which I had to go through an hour of talking to non english people to get a refund on it!
Prices then went up without allowing me to leave my contract.
Threatened with a fee of £130 to move my internet when I rented elsewhere OR sign into another 12 month contract at a higher price.
So now I am stuck with this company for yet another year!
Stay well clear .. No value for money whatsoever.
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2017-04-14
- Comments
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I entered into an agreement with BT many,many years ago and the last time I looked (a couple of years ago) I was paying around 15-ish pounds plus line rental, so it was probably costing around £25 pm.
My loyalty has been rewarded by BT by unilaterally racking up my monthly charges up to £47.
For that I get 0.5mb (I did you not) download speeds, mediocre service, regular breakdowns and a number of 'services' I never use.
for £47 I can get broadband, a decent TV package, line rental, free SIM card and cash back so goodbye BT.
Congratulations- your subterfuge, greed and disingenuity has led me to cancel my agreement with BT and move to a competitor.
I do not expect the customer service will be any better, but at least I can either halve the charges or benefit from some major benefits such as, for example, a TV box and/or movie package.
- Location
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- Location
- Barrow
- Reviewing
- BT
- Date
- 2015-02-15
- Comments
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Signed up to a phone, broadband,tv & sport pack. Less than £30 a month. Equipment delivery and engineer were both early. BT Wifi & BT Sport apps are great extras. I had a fault which was fixed within a week including engineer visit at no charge. Even the infamous BT Indian call centre called as promised. Would recommend to anyone
- Location
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- Location
- Swadlincote
- Reviewing
- BT
- Date
- 2016-03-15
- Comments
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Had an issue with my fibre optic internet as speed that were initially excellent dropped to a level that were somewhere between dial up and slow broadband (closer to dial up). Suspecting a problem with the crap BT homehub 3 I phoned BT and was actually told "that's just the way it is" basically "live with it". I changed the wireless router for an ASUS model and presto the hi speed fibre optic internet was back. Now the whole inifinity network has gone down where I live and yet when you do the on line service test it shows "no problems in your area" - which kind of contradicts the "service status" page on the website that shows that there is. 2 days and no internet - all they do is push it back another 4 hours every time they miss a deadline. Omni shambles.
- Location
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- Location
- Brentwood
- Reviewing
- BT
- Date
- 2017-03-07
- Comments
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This is the worst Broadband / Tv package deal I have ever owned. I have lived all over essex ( also in the wild wilderness) and received a must faster, reliable and pain free service. Please do not be fooled by the cheap price of a package deal. Save your money and use carrier pigeon, even an untraine done from leicester square as you will have more chance of that working than what BT are installing. Honestly the product / service / customer care / attitude towards a bad service is absolutely terrible.
- Location
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- Location
- Isle of Dogs
- Reviewing
- BT
- Date
- 2017-02-09
- Location
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- Location
- Swadlincote
- Reviewing
- BT
- Date
- 2023-02-14
- Comments
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This company disgusts us. It doesn't matter what you say it has zero effect on them. We have a 70 year old staying with us who needs to be constantly connected to the Internet for safety and health reasons as see recovers from a heart attack and also the security system in the house relies on a good broadband connection.
BT and especially Open Reach are abhorrent. They hold you to ransom.
- Location
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- Location
- boyle
- Reviewing
- BT
- Date
- 2020-01-03
- Comments
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SOLD US FIBRE THAT DIDNT EVEN EXIST,CLAIMED WE HAD ACCESS TO IT IN OUR AREA....Without doubt the worst customer service ive ever experienced.Calls and emails completely ignored.My company took case to communications ombudsman and had all 6 issues upheld.You would never in a million years believe a company of this magnitude could get away with level of poor customer service.the sort of experience youd expect if you bought broadband of Del boy and Rodney.AVOID AVOID AVOID
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-12-22
- Comments
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I'll keep it simple. The most appalling service ever.
They are not professional at all.
- Location
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- Location
- mountain ash
- Reviewing
- BT
- Date
- 2017-07-19
- Comments
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absolutely useless the speed is clearly incorrect as it is constantly
freezing. When you use a normal line speed test it is very very low and then BT knows you have done it on their line speed so they speed your broadband up. Just proves they can control your line speed and are annoying you on purpose
- Location
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- Location
- Liverpool
- Reviewing
- BT
- Date
- 2023-11-01
- Comments
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Been with them for years and price kept creeping up, up to £68. Decided to leave a few days before the contract was up, was told I had to give 30 days notice even though I’m not cancelling early, I’m just leaving as it’s the end of the contract, horrible, rude and unhelpful customer service, save yourself the hassle and don’t choose BT.
- Location
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- Location
- Grange over sands
- Reviewing
- BT
- Date
- 2020-02-24
- Comments
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Just had my final bill come in. I have been a customer of bt for the last five years and never missed an expensive monthly payment. My final bill is a criminal £307 that is literally just my cancellation fee! Won't ever be using BT again
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2018-03-05
- Comments
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I have been waiting for BT to connect our broadband for 4 weeks. They have had to cancel the original order and create a new one today meaning we will be without internet for another 3 weeks. They claim we can use their BT wifi network but their own website shows it is not available on our road. Terrible service. Offered no help. We paid £59 set up fee which was more than other providers. Would not recommend
- Location
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- Location
- LONDON
- Reviewing
- BT
- Date
- 2017-07-02
- Comments
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Internet was very slow and now I don't have any at all. It's been going on for 5 days. So far I have called them 4 times each time having a conversation for altleast an h. Every time we are on a phone they are looking for a fault and eventually says that they will book in someone to come in and fix it.
Today we haven't had internet for 5 days now and this morning they let me know that they haven't booked anyone yet but if i want to they can find someone for Tuesday. Wich means that 3 more days we I will have no internet.
This company is a nightmare and the way they operate is unacceptable. Slowest customer service ever. I'm very disappointed and I will change provider if I am not satisfied with the response I receive.
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2020-12-15
- Comments
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Broadband ordered at EE/BT shop; EE agent signing me up to BT contract ordered wrong installation. He also got my email address wrong and failed to correct it when I pointed this out.
After much to-ing & fro-ing, the wrong installation was corrected but BT classed that as a new contract (not a correction)and charged me a higher price ! BT refunded the difference only after high level complaint, but refused to correct the erroneous contract price.
After 3 unscheduled calls to me when I was out, BT's CEO staff's first reply to my complaint was an email saying they'd closed my complaint, with no explanation. I had to arrange a scheduled call to find out what action had been taken. They said the 'closed complaint' unexplanatory email was standard policy, and they (CEO staff !) had no power to change it, nor could say who set up that policy. Also said they were the highest complaint level, the CEO & senior staff were above my reach (how convenient for them !)
- Location
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- Location
- Campsea Ashe, Woodbridge
- Reviewing
- BT
- Date
- 2018-07-27
- Comments
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Being a customer of BT is a condemnation to a torturous experience. If I had to choose between using BT or returning to the dark days of no Internet connection, I may as well choose the latter because they are essentially the same thing but I don't have to pay money for the 2nd option.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2015-05-27
- Comments
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Pathetic service. Constantly drops, poor speed. Takes forever to connect. Always had payment issues they cut our connection a few months in a row even though we had paid due to thier incompetence to manage accounts. Is this 2015? How can you live in one of the largest cities on earth and get such poor internet.
- Location
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- Location
- Goole
- Reviewing
- BT
- Date
- 2022-11-30
- Comments
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Absolutely s#@t!! Avoid like the plague. No Internet for 3 weeks nearly! New hub sent out and still no good. 4 engineer appointments & only 1 turned up and still didn't fix the problem with the hub! 2 complaints and nothing back!! Like I sat avoid like the plague ( better options out there) !!!4 days off work waiitng on agreed call out!!! still no engineer!! AVOID AVOID AVOID!!
- Location
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- Location
- Lowestoft
- Reviewing
- BT
- Date
- 2023-03-15
- Comments
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STAY AWAY. Please do not use. Took over a year to sort out my broadband issues which kept cutting out. It took me abusing the staff to get anywhere, and then their own engineer didnt do what he was meant to, so it took an openreach engineer to come out and sort. He salted BT, stating they were the worst (and he works for them). Had i known what they were like, I would never have used. I have brought myself out of the contract due to the rise of 14.4% which is attrocious and certinaly not worth the money. Infact I wouldnt pay them a penny for the service they give.
- Location
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- Location
- Banham Norfolk
- Reviewing
- BT
- Date
- 2017-08-05
- Comments
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Our broadband speed here is 0.48 MBS which in this day and age is pathetic.Ive made countless phone calls to BT and nothing has been done except sending out an engineer and he couldn't improve the speeds as such lower power coming into the property.I have 4 children all studying and run my own business from home so we rely on the internet very much.
- Location
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- Location
- Spalding, England, UK
- Reviewing
- BT
- Date
- 2023-07-21
- Comments
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I found BT reliable for stability only. The service has downgraded if you need support lately and they now charge you £18 if you are in contract or not, to stop there services, which no other company will do to my knowledge. In my opinion its not worth starting with BT as they will only take whatever money they can from you, as they are in my opinion going rapidly down hill and claiming what they can from us all. I complained about the "disconnection charge" and after and hour of chatting to someone across the world, I got discounted a whopping 0.48p! Wow never going to BT ever again, my advice stay well clear unless you are prepared to pay extra for no better than what other companies can provide. I mean I got my broadband now 2x cheaper and 3x the speed with UPP Broadband and couldn't be happier.
- Location
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- Location
- Cranfield
- Reviewing
- BT
- Date
- 2018-08-29
- Comments
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Literally furious. Why, why on earth do they exist to cause such misery.
The worst steaming pile of overpriced horsemuck.
The connection is terrible, their custom services are useless. Their website is always under maintenance when I sign in to try pay a bill, their Indian call centre is so frustrating,im done.
Going to set fire to their equipment and walk away.
STAY Away from BT.
- Location
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- Location
- Hackney
- Reviewing
- BT
- Date
- 2017-03-07
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2017-01-10
- Comments
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Can only review on customer service as an engineer never attended to install the phone lone/broadband. After receiving a bombardment of reminder messages emails and phone calls to ensure I did not forget my appointment, I booked the afternoon off work to wait for the engineer. Needless to say the engineer never turned up and there was no message/email/phone call to explain. I tried to call the engineer direct whos number I was sent prior who did not reply. I tried to get some answers on online chat that evening with no joy. I called the next day after not receiving a call from them to explain and when they finally found my order they could not give me answers as to what happened. All I was told was that I would have to wait longer for a different provider. Shouldn't be hard to provide a better servive.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2022-11-10
- Comments
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Have the gaming WiFi package and can't even game, constant lag and when it is OK get elastic banding all the time. When I go to resolve the issue BT claim its not there wifi and the games servers itself when I know that's not the case.
- Location
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- Location
- Basingsotke
- Reviewing
- BT
- Date
- 2022-06-23
- Comments
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Unfortunately, I havent a great experience with BT, along of my 10 years with the company I faced many Broadband issues, calling customer services and trying to reach an outcome for my issues. Recently I have as for a good deal trying to renew my contract with the company, however, the customer service didn't even consider 10 years I have been with the company and said they couldn't cover any other offer comparing prices with other broadband suppliers, very disappointed, unhappy, I feel that all that the company doesn't care about the clients it's all about profit. Sadly this company will lose more customers I don't recommend this company to anyone it is problems with the service also the company is not customer-oriented.
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2017-11-08
- Comments
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Absolutely appalled. After having many issues with slow broadband as well as it completely dropping out daily, I called BT to rectify this problem on many occasions. Each time my broadband was tested and the results came back 'fine'. Once it was clear that it most certainly wasn't fine, more testing occurred over 48 hours; of which I was promised a call back. Of course this never happened, and this continued each time I called. I then had to start explaining each time I called that the customer service had been poor and stressed my lack of faith to any call back promised. Of which I was assured they were 'sympathetic' with my situation and past dealings and I most certainly would be getting a call back. Of course this still did not happen. I then turned my attention to the complaints department. After being on the phone for 1 hour and 45 minutes, being passed from pillar to post, I was again assured i would receive a call back the following day, any time time before 9pm. After anxiously awaiting my call back ALL day, they finally called gone 7pm as i was on my way out of the door to a birthday meal. After previously stressing I wanted to leave, I gave in to allow them the opportunity to rectify the broadband issues as well as the atrocious customer service. I was once again assured they would call back the next day, before 9pm, to run more tests and see if they could fix my Wi-Fi. Well what do you know, I have received nothing. I have genuinely been in tears through stress and frustration at the treatment I have received and am shocked beyond belief this has happened AGAIN. I have never edured such stress with any company of any kind, as I have with BT. So if you'd like a reliable broadband and a good customer service base to take any problems to, do not use BT.
- Location
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- Location
- Slough
- Reviewing
- BT
- Date
- 2017-04-26
- Comments
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BT have gotta be thr biggest shamballs out there. No internet for the past 3ina 1/2 weeks. Ring one person they slam you with one story. Ring another and somehow theres another yet completely different story.
BT is rubbish. Absolutely rubbish! You dont get anything they give you with their package. My hub has been flashing orange all day. If there was a way of shutting the company down and getting to declare admistriation i would so help out. Biggest scam of the century. I have no shame in writing what i am writing. I would not recommend them to anyone. As far as the fibre optic goes. There aint any. Its all a scam. All they want is the money from the customers. Thats all. Absolute disgrace.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-10-07
- Comments
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Took over a month of delays to get an engineer over at which point I decided to cancel the whole contract because this pathetic company can't manage time or appointments, made me pay over 40 pounds in the mean time buying wifi for my devices through my phone carriers. What a joke. Do not recommend at all.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-09-17
- Comments
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As typical of other reviewers, BT customer services is very poor indeed. Multiple calls, failure to listen, failure to update notes, failure to take action, failure to respond to complaints.
Shame, because my experience of the broadband service itself was fine. Pity for BT they are now losing me as a customer simply because of their customer service operation
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2018-01-24
- Comments
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Having been with BT twice over two separate 12 month periods, I have to say the company as a whole is TERRIBLE.
I have no idea how the staff pay structure works but I am going to guess that they get a financial incentive to extend or sign up customers to longer contracts.
My first experience was that I had ordered broadband, and having not received my hub on the date given, I called up and asked.
Only then to find two boxes arrived. I called up and spoke to an Indian call centre to find he has signed me up for a new contract.
This happens 4 times over a 6 week period. I had 4 running contracts running at the same time and was a huge ache to then revert back to my original sign up date, as all they wanted to do was start my contract date from the last one they had wrongly issued me.
On my most recent experience, having signed up for a 12 month contract, I had problems with my speeds and called them after a week. They said they will give me the faster service (for £x extra) which I agreed to. That was pretty much it.
When it come to cancel my 12 month contract, I was informed that I had agreed to sign up for an 18 month contract when my speed was increased.
Something not mentioned once.
There is no integrity in the staff whom represent this shocking company.
Speeds are ok but intermittent.
Customer services is cr4p
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2015-09-24
- Comments
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Absolute crap, have to reset my hub minimum 3 times a week. I have the so called fastest infinity, takes an infinity more like to get going and onto websites. Costs too much for such a under mediocre speed and service. internet loses connection at important times frequently, can never even write and email without having to draft it during writing as internet will cut out again. BT, spend money on improving the service for your existing customers, don't just concentrate on signing new ones up. Once signed up, when we realise what a terrible service you give us, we can complain, don't you realise this when trying to sign up new customers. I am glad that now after complaining to you I can soon dump you for a more reliable provider. What a sigh of relief when this came in, no more having to honour long drawn out contracts and bad service. As for your customer service...you only get to speak to British when you complain and threaten to leave....pathetic! The only time you care is when you will lose money. Seriously, for anybody looking for a reliable broadband provider, that gives value for money and genuinely cares for it's existing customers...look elsewhere, BT think they can live on past reputations when they was just about the only provider dealing in telecommunications...times change, just like my broadband provider soon will be!
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2016-10-11
- Comments
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The worse service I have ever had. Started with a missed engineer appointment and has just gone down hill from there! Customer service team is non existent and 2 months after placing my order I finally have my service up and running! I've been transferred to their non UK based call centres more times than I can remember and have had the phone put down on me twice. I've had promises of calls back and no one calls and I've had my broadband delayed on numerous occasions without being told. Ongoing complaint with BT and trying to speak to them is impossible. When they do call me they are dismissive and for the missed appointment, which I took a day off work for, they offer me an offensive £10 compensation. I was with Sky for 5 years before BT and although they were not perfect I can see now why they are worth paying the extra!! If you are thinking of switching or joining then don't!
- Location
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- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2017-09-22
- Comments
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I am speechless and so very angry about BT It must be the worse service inn every aspect I have ever had the missfortune to experience in my entire life !!!
- Location
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- Location
- Northern Ireland
- Reviewing
- BT
- Date
- 2016-07-25
- Comments
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Terrible service, speed is slow and God help you if you want to run two devices off your router, 3G on my iPhone 5 is quicker, enquires about reducing my package to match my speed and they gave me lame excuses as to why it wasn't possible, if you need to google something go to a book shop, it would be quicker than using bt
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2016-02-03
- Comments
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It's the worst broadband ever I'm apauled by the services. They charged us twice on the 2nd month and tryed to pretend that it wasn't them also the internets is always going on and off u are lucky if u get signal.
- Location
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- Location
- New Barnet
- Reviewing
- BT
- Date
- 2016-07-06
- Comments
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Very bad experience. They changed the price and I received an email saying that I don't need to pay antything if I would like to close the contract as the price changed. After a month I saw THAT THEY ARE TRYING TO STILL £251 from my bank account!!! I called and still now they did not risolve the problem and are trying to get some money. I really don't understand this brand and only now I realised why it's so difficult also to write an review like everybody does through google or social media. Ridiculous
- Location
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- Location
- Cardigan
- Reviewing
- BT
- Date
- 2017-05-17
- Comments
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Absolutely terrible service and the customer service is laughable,actually while trying to reduce package got cut off on 4 seperate attempts so decided on the 5th to end with there shambolic service
- Location
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- Location
- Abingdon
- Reviewing
- BT
- Date
- 2016-07-11
- Comments
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Been with BT nearly 2 years and I have to say what a big mistake I've done choosing this broadband provider as the services are extremely expensive and not worth a penny of what people pay..
1 st thing they say that the broadband speed is up to 76 - NOT
The fastest I've seen was 7 MB/s which can be classified as fraud and telling lies to customers as its far away from 76 MB/s
Another thing is that connection is never stable and I always keep getting disconnected, tried speaking with the fault team and they've sent me a new router and nothing changed, after trying to sort that out for months just gave up ...
all in all very expensive , very unreliable and very disappointing... Wouldn't recommend to anyone
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.