3,590 Customer Reviews over 90 pages
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- Location
- Lincolnshire
- Reviewing
- BT
- Date
- 2015-10-28
- Comments
-
For the last 5 years I have experienced terrible, shocking service from BT as a company.
I wouldn't mind so much if their product was decent but it's nothing short of garbage. It is 2015 and we shouldn't have to put up with painfully slow broadband, it's embarrassing! So we pay for 10mb download and receive less that 1.8 - how is that acceptable.
I can honestly say that Virgin was a lot better.
BT know they have no competition so treat their customers like rubbish because they have the monopoly and just DO NOT CARE about me or you!
My advice is go to the top and bypass these people who act as customer service agents. By the way BT, my name is NOT Mr Paul. That's my first name.
If you recruit and use cheap labor then please educate them to the standard we require in the UK for communication purposes.
Why are BT being allowed to take over? They have now acquired EE mobile so anyone using that provider expect the same level of crap service and arrogance. Massive profits for a substandard product - woeful BT.
- Location
-
- Location
- Kingston
- Reviewing
- BT
- Date
- 2015-12-11
- Comments
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You know what dial-up was quicker than this. and woe betide if your connection is lost, you will spend hours on the phone to someone who doesn't care. At one point they switched my landline number with someone else! I am leaving.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2021-07-26
- Comments
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Going for BT was the worst decision that i made
Very disappointed
The strange thing that I ve been disappointed twice ! One in my business broadband and last one here in my house !!!!!
Very poor support very poor customer service
Their big name now is clearly for me is a big scam !
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-02-15
- Comments
-
It is a rubbish and bad broadband service from BT.
I first use their broadband and i waited more than two weeks to get broadband since the date I signed the contract and it delayed everything
The speed is too low, today I cannot connect again.
DO not use their broadband and stay away at all cost.
- Location
-
- Location
- UK
- Reviewing
- BT
- Date
- 2018-06-30
- Comments
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Absolute rubbish. Paying £57 a month and my internet doesn't even work. Used my 4G than ever since getting this pathetic internet, constantly going on and off, refreshing it self every 5 minutes and it's suppose to be the fastest and best internet? What ever. Sick of paying extra on my phone bill because the internet doesn't work for most of the time.
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2014-04-08
- Comments
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BT Infinity installed Dec 2013 & there is never a week that goes by we're we have no Broadband & to top it all for the last 2 days hourly breaks were the broadband has failed to work...BT then say we have to pay for an engineer to come out and check the sockets etc....What a joke ... Customer Services leave a lot to be desired!!! Now thinking of leaving BT.....
- Location
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- Location
- N.Ireland
- Reviewing
- BT
- Date
- 2022-10-11
- Comments
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Terrible internet. Would rather throw money into the toilet than give them anymore. I want to know in what world is their Fibre any good, it’s worse than dial up for Christ sakes - atleast the only time I was disconnecting was due to someone answering the phone now it’s multiple times a day.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2024-03-14
- Comments
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Very poor connection, I keep on refreshing the wifi, still not working.
- Location
-
- Location
- Rhoose
- Reviewing
- BT
- Date
- 2018-04-16
- Comments
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I'm currently with talktalk at 76mbs. I decided to switch to BT but the online service would only offer me slow internet. I was called by a customer representative who asked to perform a credit check before anything else. I know that my credit is fine, but following the check all they could offer me was the slow service - apparently the 76mbs is not available in my area - even though this is what talktalk provide! The CSR told me they may be able to upgrade me once i had switched. So my credit has been pinged for no apparent reason. BT just seem so backwards.
- Location
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- Location
- Leigh
- Reviewing
- BT
- Date
- 2018-09-15
- Comments
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Utter rubbish since getting bt I have nothing but trouble always getting cut off with internet signal saying authentication problem. I reset hub more than once still didn't resolve it I restarted. Y phone making sure that wasn't the problem still didn't solve it. I can't connect to my hub and neither can my kids customer service only open till 22:45am from 7:30am no one on live chat after 22:45 I checked my service in my area it said that the was no faults which must be a load of BS I can't log in with my husbands details (as he is the account holder) kept saying I put the password in wrong to many times,even though it works when I use bt openzone when I am out and about.
- Location
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- Location
- Knutsford
- Reviewing
- BT
- Date
- 2015-10-14
- Comments
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THEY SHOULDN'T EVEN GET 1 STAR! BT are pathetic they have given us just problems since we bought their services. We have no wifi so my son cannot complete his GCSE'S. BT took down any wifi we had! Our 3G bill is through the roof! We have no way of receiving any information via the internet. The contact service was useless none of them knew what they were doing and we couldn't understand them! Very angry strongly recommend you don't go with this service.
- Location
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- Location
- Worthing
- Reviewing
- BT
- Date
- 2016-03-16
- Comments
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Absolute joke of a company.
Engineer was supposed to come between 8-1. Got to 1.30 so I called BT and they said the engineer booking failed. Had no explanation, no apology. I had no call or email to let me know of this change.
Not one person I spoke to was English, I couldn't understand a word they were saying. In total was on the one for 2 hours! JOKE never join BT
- Location
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- Location
- Woking
- Reviewing
- BT
- Date
- 2021-06-30
- Comments
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Absolutely terrible and criminal customer care! At least Dick Turpin wore a mask! Arranged a house move, internet should have been on since 17 Jun 21 but instead they switched it off! Numerous phone calls being passed from department to department where staff lie on the phone, fob you off and even huff when calling them as I must have disturbed them doing nothing whilst working from home. Now three weeks since they should have switched on my broadband they continue to aviod explaining the issue saying "it's a supplier issue" and telling me I am stuck in a contract with them when they have failed to even start the service. If an individual done this, they would be a fraudster, so BT, you are a company of fraudsters. Customers beware, AVIOD BT WITH A BARGEPOLE. You will not acknowledge any of my calls for three weeks now maybe some honest reviews may force you to review your customer care policies!
- Location
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- Location
- plaja
- Reviewing
- BT
- Date
- 2022-04-01
- Comments
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dont get BT is the workse compnay in UK,
my interner is not working like the promes, and to live they want to charge me £300
and not they ask me for more money on my bill, totl SCAMERS STAY AWAY FROM BT
- Location
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- Location
- Rayleigh
- Reviewing
- BT
- Date
- 2016-10-14
- Comments
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Terrible terrible mistake in choosing BT, broad band has not worked once since joining and will be a month in 6days since the supposed start up date. New customers considering them DONT the staff are rude and simply disconnect the phone line when they can't answer why the issue hasn't been sorted out yet or they simply transfer you back and forth between departments. Completely incompetent and lack of knowledge.
- Location
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- Location
- Liverpool
- Reviewing
- BT
- Date
- 2022-09-15
- Comments
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This is the worst internet provider by far, the internet is beyond slow if it does ever work the ping is through the roof, I can't play any online games and they don't care at all, they offered to let me leave without paying the end of the contract as if they were doing me a favour but then the call never came when I called back up, the complaint had been resolved apparently and I'd have to start again, I should be compensated for the whole time I was in this pathetic contract, if I didn't pay, I am sure BT would very quickly cut me off.
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2023-02-03
- Comments
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Dire. WiFi keeps dropping out, sometimes 4 or 5 times a day. Engineers been out 3 times but still failed to resolve problems. Contacted customer services and complained to CEO for compensation, but apparently this is all perfectly satisfactory and not entitled to anything.
My advice - avoid BT like the plague and go with a reliable broadband provider.
- Location
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- Location
- Liverpool
- Reviewing
- BT
- Date
- 2017-12-29
- Comments
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Awful service , do not go with BT. I arranged to change over to Bt, got the set up date , confirmation email , equipment and they cancelled my order due to sky not releasing the line until the day after. They did not inform me of this until I rang up on the day it was meant to go live and asked why my broadband had not gone on. Told me I had to re order in 2 more days, when I did this then they said they could not put my phone /broadband and tv on for another 3 weeks. After many phone calls with staff who did not care or take ownership I went back to sky as I did not want to give them my business. I have never experienced such bad service and would never recommend BT .
- Location
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- Location
- Moortown, Lincolnshire
- Reviewing
- BT
- Date
- 2009-10-28
- Comments
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I was mis-sold BT Broadband. I have complained without result. I have many further complaints relating to apathy, incompetence and downright lies. For far too long I have tolerated an incredibly poor, often non-existent, service. Support has been lamentable. I am currently preparing a file for the Chairman and CEO of BT, with a copy for Ofcom.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2015-11-12
- Comments
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Swapped from Sky. DON'T DO IT!!!
I was supposed to have my broadband a week ago- still not been set up which is ridiculous considering I need the internet for work purposes. Now told it won't be sorted until at least Monday (that's 11 days with no internet) Keep getting lied to. 'We'll ring you with an update'....three times I've been given that message. I've had to spend countless evenings on hold. Worst company ever. Makes me think it's cheap for a reason.
- Location
-
- Location
- Meltham
- Reviewing
- BT
- Date
- 2019-06-17
- Comments
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Awful, awful, AWFUL network, they set you up with a contract and little by little make your internet speed worse and worse, they promise good speedy internet (which just isn’t what they provide) and then they expect you to pay £400 to get out of the contract, it’s a cheap scam and no one should deal with internet like this, disgrace and embarrassing company
- Location
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- Location
- Northwood
- Reviewing
- BT
- Date
- 2016-07-04
- Comments
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Do yourself a favour and do not get bt broadband. Our internet just cuts out multiple times a day; this dispite several engineer visuts and literally days trying to get throught to and speaking with indian customer services. The company should change its name to indian telecoms. bit also took them over 6 months to honour our introductary offer as we signed up online.
As soon as our contract is finished I'm going back to Sky.
- Location
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- Location
- Berkshire
- Reviewing
- BT
- Date
- 2022-03-14
- Comments
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Terrible customer service and overall experience. Difficult to speak to an actual person, then they do something totally different to what was discussed in the call. No apology for countless screw ups on their side. Clueless with no idea.
- Location
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- Location
- Aberystwyth
- Reviewing
- BT
- Date
- 2017-07-15
- Comments
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I am new to bt. It has been 3 days since my bt hub has been installed and there is still no WiFi I keep on getting a solid organ he light and a flashing red B.. I have tried calling bt customer services an not only did they take ages trying to solve the problem the hung up on me for no reason. The problem still hasn't been solved... Not happy with the customer service what so ever
- Location
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- Location
- East Leake
- Reviewing
- BT
- Date
- 2017-08-16
- Comments
-
Worst internet provider I've ever seen, very poor service in addition to a total absence of customer service.
I think I can't find a worse service provider
- Location
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- Location
- Belfast
- Reviewing
- BT
- Date
- 2017-11-30
- Comments
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VERY UNHELPFUL AND RUDE CUSTOMER SERVICE. Avoid using BT for Broadband.
Had BT Broadband 6 Months it's been down for 3 times for a week at a time. Been told that no compensation will be given for the first 2 days each time it's been down as the engineers are allowed 2 days to resolve any issues.After that it's just over one pound per day that I have been offered. I was told I could get 50+MBs but can only get around 10Mbs when it's working which is not very often. It went down again this week. I called to inform them that it's going very slow and dropping out and was told that it's not down the speed you are getting 0.14Mbs means that you still have Broadband service, so we are not going to do anything!!. After 3 calls I was finally put through to complaints I said I have paperwork that says I can get 50Mbs. The call adviser said I have just tested your line and you can get 1Mb which is all that we guarantee!!.You have too many devices connected ( I only had 1 Laptop) I said that's not the speed the paperwork states. Her reply was I will disconnect your broadband I can easily do it. is that want you want me to do? Worst customer service I have ever had and this was from an adviser in the UK!!. Who threatens to leave you with no broadband at all rather than try to help.
- Location
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- Location
- Linton on Ouse
- Reviewing
- BT
- Date
- 2015-12-11
- Comments
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I have been with BT (latest version) now (not by choice) for around 6 months. I have moved into a rural area of the country and half expected this. On moving from my last location I did what normal people do and asked around the various internet providers, had a few offers but decided to go with BT. I have previously been with Virgin (who I say were flawless) and i miss this level of service as BT haven't lived anywhere near to them. I need to go onto my 3G internet if I want to do anything fast. My internet cuts off "most reliable ever
- Location
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- Location
- Wrexham
- Reviewing
- BT
- Date
- 2016-09-27
- Comments
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Every evening (around 7pm) speed drops from around 24Mbps to less than 5Mbps. Often less than 1Mbps. Usually back up to decent speed by 12am. Nothing different that I am doing so must be down to BT. As I work during the day, the evening is when I need the speed!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-01-14
- Comments
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Abseloute worst internet providor, made me wait 2 months for the installation with 2 cancellations in between to have the audacity to tell me I have to wait another month because of their abseloute garbage systems
Put me at the end of the que everytime THEY cancelled
Absolutely unreliable
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-03-02
- Comments
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Since people realised by now how bad BT' customers service & Broadband is, BT reinvented itself as Plusnet, which is as bad. The legal team is not able to show any existing clauses but will fight you on everything to scam you. In addition, when you choose to leave, Plusnet will not take your written notice but illegally charge you for an extra-month without any Services rendered. Plusnet will help themselves with your direct debit whilst providing the worst of broadband and landline services for the duration of the contract. If you complain, Plusnet ask for additional money to fix any issues (and not fixe them in any case...). Good luck!!
- Location
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- Location
- Bury St. Edmunds
- Reviewing
- BT
- Date
- 2018-01-31
- Comments
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I have now placed an order for fibre broadband with BT 4 times. The first two orders apparently didn't reach the engineers (I need fibre cable installing to my property). The only way I discovered this was because I called them to check on progress. The third attempt looked good, I received confirmation email almost immediately. Within 24 hours I then received another email saying the engineers needed to conduct a survey and therefore I had to change the installation date. Each application takes almost an hour, so by then I had lost 3 hours of my life. So I cancelled.
As I can only get fibre cable to my property by applying through BT, I tried again yesterday; order placed after a mere 45 minutes. I have still to receive the confirmation email which I was assured would be with me almost immediately. I am therefore confident this fourth order is not progressing but can I be arsed to chase them yet again? No.
I'll stick with Talktalk and their abysmally slow broadband speed, but at least they are competent.
- Location
-
- Location
- Bridgend Mid Glamorgan Wales UK
- Reviewing
- BT
- Date
- 2009-07-29
- Comments
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Not good service...Call centre in India some where..They said it would be 10 years or more until I can expect a better speed I'm getting 1.3 Mbs and paying for 8 Mbs. I live 1.7Kilometers from the exchange...Not good
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2016-07-04
- Comments
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Awful product. Always failing. Do not switch to BT. Go with Sky
- Location
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- Location
- Somerset
- Reviewing
- BT
- Date
- 2016-07-24
- Comments
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I have had interrupted broadband and limited service broadband for almost a week now. Prices went up and I started a new contract three months ago.
I keep having to reset hub several times a day. This is hopeless.
- Location
-
- Location
- Burton on Trent
- Reviewing
- BT
- Date
- 2020-05-14
- Comments
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Absolutely disgusted with the service I have received from BT for past year I have had a fault where the Broadband drops intermittently, called them out Engineers are not interested in getting the fault fixed just keep telling me its an internal fault, eventually they tracked the fault to being external and still having big issues they say its fixed week later same issues never interested take days to come out and by this time your business will be finished.
You think I am joking please try BT
- Location
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- Location
- Hertfordshire
- Reviewing
- BT
- Date
- 2017-02-02
- Comments
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Rubbish broadband, router constantly drops out and very expensive compared to other providers. If you have any sense, avoid like the plague! Go elsewhere.
- Location
-
- Location
- Basingstoke
- Reviewing
- BT
- Date
- 2017-02-07
- Comments
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We were forced to use BT since Virgin did not have any fibre close enough. At last they have recently dug up the roads and installed fibre so we can rid ourselves of the worst broadband supplier I've ever experienced, hands down.
Promised 27mbps and every night I get 1 to 5 only. Also very bad customer service who are untrained and know little more than to suggest "you reboot the router" they were rude enough to challenge my speed tests. I am a network engineer more qualified than any of their lost staff in the call centre who have no idea beyond the 'cheat sheet' they are using. My 5 yo could do a better job.
BT. I'm so happy to be rid of you at last!! Thanks Virgin.
- Location
-
- Location
- Carrickfergus
- Reviewing
- BT
- Date
- 2018-05-14
- Comments
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Having been a customer with bt for several years, I've finally lost all patience with their unreliable broadband and poor customer service. I wouldn't normally be leaving such a poor review but the last straw was when they cut my broadband off a day earlier than agreed, and after trying for over an hour to get the issue sorted with their customer service team I gave up. Throughout my broadband contract I noticed a definite drop in speeds at peak times, to the extent that basic online music and videos would be continuously interrupted despite me subscribing to their fastest, unlimited package. Numerous contacts with their customer service was unable to fix this so i gave up.
When the time came to renew I was unable to avail of the online offers available so my package would cost nearly twice as much as a new customer. What a way to reward loyalty!
I will not be returning to bt as a customer in the future and would advise others to stay well clear.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2014-08-14
- Comments
-
Sick of BT They have given me a lousy £3 refund for doing without Broadband for over a week and nothing previous times when it has gone off. They come up with lots of excuses but never refund properly. So much for customer care. I shall not be usuing them again and I say to everyone who reads this, that they are a rip off, over priced, and provide no service. END OF.
- Location
-
- Location
- Bristol
- Reviewing
- BT
- Date
- 2015-12-11
- Comments
-
3 months of awful offshore telephone support which resulted in a service that could not be used from day 1, and a £300 early cancellation fee. AVOID AT ALL COSTS - If something goes wrong you will regret it.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.