3,590 Customer Reviews over 90 pages
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- Location
- london
- Reviewing
- BT
- Date
- 2014-01-24
- Comments
-
If you're with Virgin at the moment and tempted to switch to BT because Virgin don't give loyalty points to long time customers, pls don't. You'll end up wishing you're still with Virgin. Internet's so slow, programs don't appear on its TV guide. Can't wait for my contract to end.
- Location
-
- Location
- Somerset
- Reviewing
- BT
- Date
- 2014-01-24
- Comments
-
In a world where Broadband and telephones are just about essential BT cannot allocate an engineer to fix a fault IN THEIR TELEPHONE EXCHANGE in less than a week. We have no useable telephone and no broadband and the earliest they can fix it is January 28th. Perhaps if they took customer service seriously they'd reflect on this employ more engineers and maybe reduce the pay of executives by a small proportion to fund this - the outgoing chief, Ian Livingston, was paid £18.5 million (yes million) last year. An extra engineer or several on £30K or so would hardly dent his pay.
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2014-01-23
- Comments
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BT are a deceitful bunch - I signed up to an 18 month contract with a fixed price of £16 per month. After just 3 months they increased the price from my direct debit. I queried this and was told they were entirely at liberty to do so. If you look at any of their current advertsing it all states fixed prices for the term fo the contract - and dont even try and look at their T&Cs - thousands of pages of them. Just dont ever trust them.
- Location
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- Location
- BIRMINGHAM
- Reviewing
- BT
- Date
- 2014-01-22
- Comments
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I ordered my broadband and telephone line on 2nd Jan and was given a date of 21st Jan for installation between 8am to 1pm.Took day of work especailly for this waited and waited until about 2pm an engineer phones as say that he can not fit the telephone toady because of some issues with my previous telephone.
Phoned BT and the call centres are aboard the people working there dont have a clue on what customer service is.Had to re schedule the appointment which was given 10 days time.
BT are the worst company for customer service.
So i cancelled my package with them and i am looking else where.
AVOID BT AT ALL COSTS THEY ARE A BUNCH OF TWATS!!!!
- Location
-
- Location
- stevenage
- Reviewing
- BT
- Date
- 2014-01-19
- Comments
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I moved from Virgin thankfully to BT (I used to call virgin and ask them for permission to use broadband it was so bad). BT performance has been on the button, no stupid capping, price is lower, I gave 5 to customer service, I have not used them at all in 11 months. so BT have a thumbs up from me, I gave virgin hell they were so bad !!
- Location
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- Location
- NI
- Reviewing
- BT
- Date
- 2014-01-16
- Comments
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Wow I never knew how bad BT were until I tried to contact them. BT are a communications provider.....Right? So why is it impossible to communicate with them? I spent a full day from 9 am to 7.45 pm trying to speak to the options team, who are so named no doubt because it's their option whether they feel like picking up the phone!! I called wanting to discuss my increasing bill and to see if they could match a deal from Talk Talk and eventually someone picked up the phone. I explained that I was being offered the same broadband speed, unlimited, including anytime calls and TV for less than I was being charged by BT for broadband and evening and weekend calls. The response was that Talk Talk are terrible with nonsense reasons why I shouldn't go to them like they would cut me off if I used over £20 of calls! Really my phone provider would cut me off for using the phone? They said I could have a £5 reduction in my bill but they would take away my evening calls!!! Excuse me? Horrendous and they don't care about customers. They have lost this one permanently. Don't touch with a barge pole.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-01-14
- Comments
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Just awful in every way. We switched from Virgin and have not stopped regretting it. broadband service was extremely patchy and slow for 4 or 5 months. When an engineer finally came after endless phone calls he told us the initial installation was poor and fixed it. Problems continued and we had a 2nd engineer's visit who told us the first engineer had messed things up. He seems to have done a good job and broadband is now ok but we've been charged £130 for the engineer's visit. I'm now on the phone trying to query it. 20 minutes to get through to the billing dept (in India) who told me another dept deals with payments for engineers' visits. Have now spent another 20 mins waiting to get through to them. The customer service is awful. Call centre has been outsourced and the assistants' grasp of English is not great. Avoid BT at all costs.
- Location
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- Location
- worksop england
- Reviewing
- BT
- Date
- 2014-01-13
- Comments
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it is the worst internet connection ever it never loads anything and all it does it flash orange day and night. its alright until you try to search for something on your laptop or mobile and then it just messes up. I wouldn't recommend it to anyone. it terrible.
- Location
-
- Location
- Isle of Skye
- Reviewing
- BT
- Date
- 2014-01-12
- Comments
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We have a holiday home on the isle of Skye. We also have Bt broadband, as this was the only option at the time. We hardly use the Internet, just checking emails or web browsing. Usually use about 1GB a month as download speeds are woeful. So were surprised to get an email from BT yesterday to say we had used 10GB in 10 days, get this, when we were not at the property and the hub is turned off. Thought this would be easily resolved with a call to BT. 1.5 hours on the phone later they will not accept their usage monitor is faulty and want us to upgrade our package!!
Do not touch BT with a barge pole. Customer service is hopeless! The call centre is in India which makes it even more difficult to get any sense out of them as it appears the poor folks on the help desk are reading a script.... Which they repeat like a mantra whatever you say.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-01-10
- Location
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- Location
- central London
- Reviewing
- BT
- Date
- 2014-01-03
- Comments
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So frustrating. Just opening the pages to write this review nearly made me lose the will. I haven't waited for pages to load like this for about 7 years. I can't stream anymore - is this a strategy to force you onto fibre optics?
- Location
-
- Location
- Lincs
- Reviewing
- BT
- Date
- 2014-01-03
- Location
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2013-12-25
- Comments
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By infinity...I wonder what it means to bt....
I've ordered fibre optic package on 27th November..
Paid for 1 year advance line rental...I was given 3weeks installation date....on the day of engineer visit v had to stay home coz they said from 1 pm to 6pm slot..waited till 7pm and guess what? No engineer...I've contracted them around 7.10 pm and the lady on the other side (presumably in India)
Had no idea...I was put on hold and was on line for 1hr before she said I will check the progress and someone will call u back within 24hrs....
Guess what, no one called..but I did receive an email saying ur new installation date is 8th January....no apology, no explanation nothing...I was furious as my children were going back to school before that...
The next say I tried to contact them and guess what? I was online for 1hrs and 20 min before I disconnected line...and then I tried again...after long infinity years I gotthrough....
Now I need to return the box back...let's see how it goes......over and defo out....
- Location
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- Location
- Solihull
- Reviewing
- BT
- Date
- 2013-12-16
- Comments
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Maybe I am open of the lucky ones. So far, BT have been BRILLIANT. Setup was easy, speed is spectacular, 100% reliable and well worth the extra pennies.
bt+i-Mac is supreme. Thank-you. Keep it up.
- Location
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- Location
- Lower Beeding
- Reviewing
- BT
- Date
- 2013-12-16
- Comments
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For years I have suffered with low connection speeds from AOL. I live in very rural location. After 2 engineer visits and countless inane calls to somewhere in India I was still getting speeds of .56 Mbps at peak times, late afternoon and evening. Eventually I switched to BT unlimited broadband and since that day I have a constant speed of 6.5 Mbps and can now watch iplayer, on demand and youtube with no interruptions at all. The changeover was seamless for Broadband and phone and I would not hesitate to recommend them.
- Location
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- Location
- solihull
- Reviewing
- BT
- Date
- 2013-12-12
- Comments
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I appear to be one of the lucky ones. Excellent speeds through copper wire- more than 16mbs on average. Excellent service, well worth the money.
- Location
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- Location
- Yorks
- Reviewing
- BT
- Date
- 2013-12-12
- Comments
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I ordered BT Infinity and telephone and received an "installation" date of 10 days later. I booked a day off for the engineer as the installation was between 8 and 1pm. The day before I get a text telling me that the date has now changed to a day later! I now took off another day.
The next day, the day my service was originally going to be installed, I received an email telling me that my phone number was now live and my broadband was going to be installed the following day.
The next day I sit waiting all morning....The engineer turns up at 1:30pm! Ok ill let him off...
He tries to install the broadband only to discover that there is no phone line!!! He asked if the engineer had been to install the line...Urm no I thought that you would be doing it.... His reply? He wasn't qualified to work on "copper" wire!!!!!
I called BT..... Big mistake. Indian call centre wasn't my issue, staff that passed me from department to department for almost 2 hours is. I started the call at 2pm and finished at 4.15!
Totally useless. I tried to log a complaint and after telling them that there is an external problem with their line at the actual box in the street, I was advised that I should go to another BB provider!!!! Idiots! It doesn't matter which service provider I go to if the problem is with the BT box outside, I will never get a connection!!!
Advice...DO NOT DEAL WITH THESE IDIOTS AND CERTAINLY NOT ON AN 18 MONTH CONTRACT!!!
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2013-12-11
- Comments
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I read so many warnings about BT but stupidly took no notice. DO NOT USE THEM. They are terrible. I signed up for BT Infinity in August 2013. They then for reasons best known to BT cancelled my order. I only found out after calling to find out where the engineer was on the installation day. It's now 5 months on and I still only have around 1/3rd of promised download speed with ethernet cable. Next to nothing with a wireless connection. Rang sales to cancel but they were just arrogant and refused my request out of hand despite the product not being fit for purpose. I am now have to have yet another conversation with tech service. They are good people but clearly their job is horrendous because of the lacklustre product. Ignore the advertising claims, they misrepresent the actual performance of BT Infinity. Rest assured, I will take note of others comments in future. Just stay away from BT.
- Location
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- Location
- Bedford
- Reviewing
- BT
- Date
- 2013-12-07
- Comments
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The worst customer service ever. Been a customer for nearly 30 years and when our router stopped working asked for a new router and was told that we would need to pay for a new one unless we sign up for a new contract. Was not willing to do that as we have been getting the worst download speeds and poor customer service. Decided to sign up with new provider. Customer loyalty means nothing.
- Location
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- Location
- Worthing
- Reviewing
- BT
- Date
- 2013-12-07
- Comments
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I switched back to Bt a year ago. I am on Infinity2 which offers up to 76mbps. I get as low as 18. every time I complain my call is put through to India where I am told that they will look into the problem. Their normal response is to send out an engineer. I have now had 4 engineer visits and there is and never has been a problem with my phone. The problem is that I live about 400 yards from my connection box (CAB) and can only expect speeds of up to 26mbps. Until BT is prepared to invest money in their infrastructure instead of TV and European football programmes nothing will change. If your thinking of switching to BT check where your CAB is otherwise your speeds will be slow and BT will not care less.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2013-12-04
- Comments
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if you hate some one really really bad suggest BT to them, they will CRY i promise
i really hope there where ZERO in this rating ,
bt is a the worse broadband and defiantly the worse customer service !
- Location
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- Location
- Wrexham
- Reviewing
- BT
- Date
- 2013-11-06
- Comments
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Rubbish, can I turn you off 2morrow & go to plusnet? New homepage is useless, can we can have the old btyahoo page back please. BTsport - crap.
- Location
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- Location
- Rattigan
- Reviewing
- BT
- Date
- 2013-11-04
- Comments
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BT Broadband is very slow less than 500Kbps most of the time. The free BT Sport app is useless and to be honest 3G gives quicker speed than I get. I have tried all the test and actions to improve the speed BT suggest and its no better and getting worse.
It is £30 per month for unlimited broadband and a complete waste of money, will switch as soon as I can.
- Location
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- Location
- West Yorks
- Reviewing
- BT
- Date
- 2013-08-25
- Comments
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Signed up to BT broadband so that I could watch BT sport. What a mistake that was. First they got rid of my unlimited free evening calls even though their customer services told me on two occasions that would not change. Now they expect me to pay extra for the evenings call package. Got all the equipment on time and the service started on time and then the real problems began. The internet connection has a mind of its own. Slows down to 0.03Mbps every few hours. Resetting the home hub restores the speed most of the times but not always. After waiting on the phone for about 30 mins each time, technical help go through diagnostics then tell you to switch off all equipment and restart which resolves the issue for a few hours. How long can you keep resetting the router. Try and make a complaint and you just keep going round in circles. They don't want to help and have no idea what customer service is. Can't wait till the 18 months is over. So many better and cheaper deals out there.
- Location
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- Location
- Hertfordshire
- Reviewing
- BT
- Date
- 2013-08-23
- Comments
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Never get a contract with BT. You will regret it.
When I first signed up to BT on an eighteen month contract, I wasn't worried about the length of this contract due to BT’s “Moving Home” service. I remember thinking, “well if I need to move house after a few months, that’s no problem, I’ll just move my BT service with me”.
When I did move home, I realised just how wrong I was.
I was staying briefly at a friend’s place whilst I was trying to find something new. So I call up BT to try and get my services suspended whilst I find somewhere new. Note I was trying to suspend only my services, not payment, I was happy to keep paying the monthly fee.
BT tell me they can’t suspend internet services, and can only block outgoing calls for a fee (of £25, despite the fact that it took them a minute to do). So I had to settle with the thought that the new tenant of my old flat could use a BT router to access heavens knows what on a connection in my name, and only me paying £25 was stopping him from doing the same with the phone line.
So when I complained to BT on the phone about this, they informed me that they are unable to suspend a service. I emailed several times, and eventually received one reply which stated that not only would I have to accept any charges for SOMEONE ELSE using my services, but that if someone moved into my old place and set up internet there before I could move my services somewhere else, I would be charged the cancellation fee (of £200), even though this is something I have no control over and was not attempting to stop or suspend paying my monthly fee.
So I complained to the communications ombudsman. It took two months for them to get back to me with an answer. They were polite enough but frankly have no clout whatsoever. They said they couldn’t deal with this as it was a “commercial decision made by BT” (as in something BT is doing? So what exactly can they deal with?). Nor did they make any reference to my complaint at being charged £25 for BT to block outgoing calls from my number. The ombudsman is useless and clearly don’t challenge BT at all. I shouldn’t have been too surprised seeing as how readily BT advertise going to them on the BT website.
My advice, no matter how tempting a BT contract may look, DON’T DO IT! There customer service is non-existent and they squeeze money out of for doing (poorly) things they should already be doing.
- Location
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- Location
- Aberdeenshire
- Reviewing
- BT
- Date
- 2013-08-06
- Comments
-
Would have preferred zero star rating for this company. I am told by the callcentre in India that I should be grateful for download speeds of 0.30 mbops & upload speeds of 0.09 mbops, as I live way out in farmland!!! Oh, and I should be pleased to pay £25 a month for this "service" - and by the way, BT gives no guarantee of decent speeds for a WIRELESS connection. Yep, this was the latest in their list of excuses. If BT had the honesty to tell me this mumbo-jumbo when I discussed the contract with them. I would have gone elsewhere.
- Location
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- Location
- Glenburn Paisley PA 2 8LJ
- Reviewing
- BT
- Date
- 2013-08-04
- Comments
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We have been BT customers forever yet when I terminated the useless unwanted wifi with no signal, BT never consulted me about continuing with our Basic Broadband tel service ...low usage for my disabled brother Vaughan W. Evans . Instead without asking what service they cut off wifi which we wanted ...but NOT our regular Basic Broadband tel only that we've had for years and years paid through Direct Debit. My brother's Emergency Alert Alarm no longer is connected and that company say they can't connect us up again. ...it is the error of our provider BT. We are desperate now without a phone for all the services that are part of the NHS network . The house is DEAD now without any rom of communication. IMMEDIATE HELP IAS REQUIRED BY LAW FOR AN AILING DISABLED SENIOR . I AM THE VISITING SISTER STANDING BY AND WILL WAIT FOR YOUR CLL RE CONNECTING THE PHONE AGAIN.
WE BOTH ARE WITHOUT A CELL PHONE AND KNOW OF ANYONE IN THIS NEIGHBOURHOOD WHO CAN BE OF ASSISTANCE TO MY BROTHER AND ME .
- Location
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- Location
- Bromsgrove
- Reviewing
- BT
- Date
- 2013-07-28
- Comments
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connection tests prove 95% efficiency from the stated maximum for Infinity Option 1, the cabinet is right outside my house with a short length of cable to the telephone and then on to the house, the connection has been stable for well over 3 months now and is totally secure through a corporate grade hardware firewall, well done BT, it is all as it says on the tin !!!
- Location
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- Location
- Melton Mowbray
- Reviewing
- BT
- Date
- 2013-06-26
- Comments
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Not exactly as promised. Would expect nearer 70MbSec contacted Customer Services, nothing done.
- Location
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- Location
- Wallsend
- Reviewing
- BT
- Date
- 2013-05-01
- Comments
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I was a bit disappointed with my speed at first but since I've changed my wireless adapter I've noticed a distinct difference and am now getting the speed I was promised.
- Location
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- Location
- Burton on Trent
- Reviewing
- BT
- Date
- 2013-02-10
- Comments
-
Sorry to say, just about the worst Broadband reliability ever and after suffering for 4 years am going over Infinity 2. Will report back in due course. The customer service from India is 200%, they are so attentive and if they say they will call back in 2 days at a given time, they do. Pity the rest of BT cannot do likewise.
- Location
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- Location
- worcester
- Reviewing
- BT
- Date
- 2013-02-09
- Comments
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good overall but call centres in india a no no can not understand the plus very patronising
- Location
-
- Location
- scarborough
- Reviewing
- BT
- Date
- 2013-01-22
- Comments
-
never had such poor service my download speed is impossible at 0.3mbs supposed to be 8.0mbs. the indian speaking call centre is a disgrace saying there is no problem with my service. when my contract is up I will not be staying with bt, as I am paying for something which 9 times out of 10 I carnt even use and when I can it is too slow to do anything.
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2012-10-25
- Comments
-
So disappointed with BT. Decided to change suppliers and go with BT, with reassurances from BT that Infinity would work well. Engineer turned up, very grumpy and rude because he had to change junction box. Couldn't set up, said he was going to the main box to reset everything, never returned. Turned up the next day did the same and disappeared - still no broadband. Rany customer services, job marked as complete by engineer! All customer services could do was give me BB fault number - why am I paying over £25 a month for such appalling service?!
- Location
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- Location
- Raymonds Hill (near Axminster)
- Reviewing
- BT
- Date
- 2012-09-08
- Comments
-
Broadband speed from the Axminster BT Exchange is ABSOLUTELY APPALLING!! I'd happily pay more for a faster broadband.
- Location
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- Location
- Bridgend
- Reviewing
- BT
- Date
- 2012-08-23
- Comments
-
Worst days work I ever did going back to BT. 60% slower than they promised constant loss of connection, don`t call you back when they say they will, and waited in for 5hrs for an engineer that never turned up. An absolute shambles, come back Sky all is forgiven!!
- Location
-
- Location
- HORDEN
- Reviewing
- BT
- Date
- 2012-07-10
- Comments
-
I have just sign up with BT hub 3 and it is the worst thing I have done big problems with speed fed up how slow this is and I am paying £37 a month for this. Not happy.
- Location
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- Location
- Birstall, Yorkshire
- Reviewing
- BT
- Date
- 2012-06-16
- Comments
-
We have had BT Broadband for about 10 years. The first years were pretty good with download speeds in the 3Mbps range. Then we started to get truncation which would make games laggy and frustrating but we thought, hey, new technologies are on their way and BT is worth supporting. This past year or so things have gone from bad to worse and my 'hobby' is speaking to polite but powerless call centre staff who tell me that I have no problems. I have dropouts numerous times a day, an IP profile that has fallen to 0.5Mb as a result and numerous visits by Openreach to make the problem go away for a week or two only. Birstall is a slow spot now it seems but nobody has reduced my £26/month service charge to match.
- Location
-
- Location
- Lancaster
- Reviewing
- BT
- Date
- 2012-05-01
- Comments
-
With the introduction of BT Infinity 2, I was given an estimate of 57Mbs download and 20Mbs upload. I am consistently getting 70+Mbs down and 14 - 17.5Mbs up. Very pleased with the sevice. Line profile did vary by 20% in first 3-4 days but has now stabilised at 77Mbs+
- Location
-
- Location
- spalding
- Reviewing
- BT
- Date
- 2012-04-19
- Comments
-
This speed has slipped from 6mbps to less than 2mbps
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.