466 Customer Reviews over 47 pages
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- Location
- Sheffield
- Reviewing
- Direct Save
- Date
- 2015-11-08
- Comments
-
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
- Location
-
- Location
- Sheffield
- Reviewing
- Direct Save
- Date
- 2015-11-08
- Comments
-
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2015-10-16
- Comments
-
This provider is rubbish.... do not recommend.
- Location
-
- Location
- North london
- Reviewing
- Direct Save
- Date
- 2015-10-02
- Comments
-
I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2015-10-01
- Location
-
- Location
- Louth, Lincs
- Reviewing
- Direct Save
- Date
- 2015-09-16
- Comments
-
Cannot praise too highly. Have been with them for a number of years & always found them to be helpful, friendly and efficient. Within last week changed over to fibre and it was totally painless. Everything happened as they said it would. Well done DST.
- Location
-
- Location
- berryfields
- Reviewing
- Direct Save
- Date
- 2015-08-26
- Comments
-
I have been with this company for approximately 8 months and from the day I started I had problems with the internet service, it is highly unreliable. I could never have the service longer than 20 minutes before I have to turn off the router to get any service. I could only receive internet in my bedroom and I live in a small 2 bedroom apartment. I have made several calls to this company about the situation, however I must admit that there is one person called Martin who is respectable and very helpful in the whole company and he tries his best to help and we find solutions to the problems. However, I am paying for a service and I would like some reliability. My last call to directsave was Monday and I was informed they would call back but I had no call to date. I am fed up..
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2015-08-26
- Comments
-
THIEVES. Charged me £180 quid for NOTHING.
DO NOT USE THESE CROOKS.
£92.30 first month £54.45 to DISCONNECT?!
- Location
-
- Location
- Salisbury
- Reviewing
- Direct Save
- Date
- 2015-08-25
- Comments
-
If it was possible to give this company a zero I certainly would. Everything about this company is appalling. One of their representatives called my disabled 90 year old mother who has many different health issues and has a medical alert phone with BT. On testing the her bracelet which we do monthly, it didn't work. I phoned BT to tell them only to find that Direct Save had taken over the phone. On questioning mum she said BT had rung to offer her a better deal with them. Looking into this I found out that she believed and kept asking their operator if this was BT because she needed to stay with them. This operative led her all the way to believe that it was BT who she was speaking to and my mum even stupidly gave her bank details over the phone to this company. I managed to get on to her bank and explain and they cancelled the standing orders, etc immediately. I asked the company to produce the tapes as they say that they record every conversation, which was the advice I received from Ofcom. I have written to this company and emailed them and they have denied receiving any correspondence from either myself or Ofcom or any complaint was made or recorded against my mum's account with them. I cannot believe a company can carry on like this and stay in business. The guy who had the conversation with mum, who I agree the other comments here I think they only have about two members of staff, said he didn't realise she was elderly or had Parkinson's disease and didn't understand she had a special phone, I cannot understand that as her voice is weak and shaky. I am still trying to get them to produce this recording, they are still chasing my mum for cancellation fees, etc. and have today sent her a debt collection letter. Once I spoke to the debt collection agency they said they would go back and speak to Direct Save themselves. Ongoing fight but I believe a company is only as good as their service when things go wrong, so I just want to add beware if you are going to use this company. They even told me they believed that her medic alert would have worked with their service after they denied she told them she had one. They just constantly put the phone down on you if you try and reason with them, unbelievable.
- Location
-
- Location
- STOCKPORT
- Reviewing
- Direct Save
- Date
- 2015-08-18
- Comments
-
Absolutely shocking!!!! I might as well be on dial up it's so slow. continually buffering and I haven't hit 3mb download speed on the several times I have used the speed checker. AVOID!!!!
- Location
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