Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 100 customer ratings since 2020-07-18 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

466 Customer Reviews over 47 pages

  • Reviewer
    Location
    Sheffield
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
    To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
    The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
    Overall pleased with the savings and the customer service up to press.
    Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
    But I am always willing to give a smaller, less greedy company a chance.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
    To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
    The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
    Overall pleased with the savings and the customer service up to press.
    Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
    But I am always willing to give a smaller, less greedy company a chance.
  • Reviewer
    Location
    Essex
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This provider is rubbish.... do not recommend.
  • Reviewer
    Location
    North london
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
  • Reviewer
    Location
    London
    Reviewing
    Direct Save
    Date
    Comments
    I was happy with the prices quoted to me but wanted to first speak with my partner before agreeing to go with them. The sales man was very insistent on calling me back, wouldn't take no for an answer, nor did he ask if it was ok on the number I was calling, let alone if it was ok for him to call me at all. He was pushy,and I felt like he was desperate for a sale, and gave me his number incase I didn't answer.

    I ended up agreeing to a contract as I can only go with two companies as no one else provides service in my area and they were cheaper. He quoted me a different line rental price to my first phone call and he did not make it clear that it would take 2-6 weeks to connect me until further in the 9conversation where he already had my bank details. I questioned it and he said yeah remember I told you before, we agreed it, etc,...errr no you never mentioned that before. I need Internet asap. He couldn't tell when I'd receive a router, when I'd be able to connected nor if and when an engineer needed to come out. He literally had no answers and was very insistent that it was nothing to do with him, he was just a sales man.I wasn't too impressed but as I said, it's cheaper Internet and I didn't have many options.

    I then had two missed calls about an hour later, which I returned and it was a really nice girl from his team claiming the connection fee hadn't been processed, and correctly so I hadn't received a confirmation email. I still haven't. She was very nice but unfortunately revealed (which her pushy colleague hid from me) that she wasn't able to find my address as it was a new building and they are actually unable to connect until all the wires are laid. She didn't even have my postcode in the system! Basically meaning who knows when i was going to be connected! I then heard her question her manager (the same man who signed me up) about it and I could hear his muffled voice saying yes yes it's a new building just write down the postcode and we'll process it whenever it registers in the system, she'll never know. You can imagine my horror!!!!! I asked her not to reprocess the payment, she couldn't do so and said I had to contact customer services and after a lot of battling, I let her know what a joke it was that her and her manager couldn't give me any info on installation, time scales and the fact he'd hidden and then advised her about faking accepting my new postcode.

    Needless to say I cancelled my contract just two hours after joining (with a very friendly man who was very helpful) and am now with the slightly more expensive one with no issues!
  • Reviewer
    Location
    Louth, Lincs
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Cannot praise too highly. Have been with them for a number of years & always found them to be helpful, friendly and efficient. Within last week changed over to fibre and it was totally painless. Everything happened as they said it would. Well done DST.
  • Reviewer
    Location
    berryfields
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I have been with this company for approximately 8 months and from the day I started I had problems with the internet service, it is highly unreliable. I could never have the service longer than 20 minutes before I have to turn off the router to get any service. I could only receive internet in my bedroom and I live in a small 2 bedroom apartment. I have made several calls to this company about the situation, however I must admit that there is one person called Martin who is respectable and very helpful in the whole company and he tries his best to help and we find solutions to the problems. However, I am paying for a service and I would like some reliability. My last call to directsave was Monday and I was informed they would call back but I had no call to date. I am fed up..
  • Reviewer
    Location
    London
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THIEVES. Charged me £180 quid for NOTHING.
    DO NOT USE THESE CROOKS.
    £92.30 first month £54.45 to DISCONNECT?!
  • Reviewer
    Location
    Salisbury
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If it was possible to give this company a zero I certainly would. Everything about this company is appalling. One of their representatives called my disabled 90 year old mother who has many different health issues and has a medical alert phone with BT. On testing the her bracelet which we do monthly, it didn't work. I phoned BT to tell them only to find that Direct Save had taken over the phone. On questioning mum she said BT had rung to offer her a better deal with them. Looking into this I found out that she believed and kept asking their operator if this was BT because she needed to stay with them. This operative led her all the way to believe that it was BT who she was speaking to and my mum even stupidly gave her bank details over the phone to this company. I managed to get on to her bank and explain and they cancelled the standing orders, etc immediately. I asked the company to produce the tapes as they say that they record every conversation, which was the advice I received from Ofcom. I have written to this company and emailed them and they have denied receiving any correspondence from either myself or Ofcom or any complaint was made or recorded against my mum's account with them. I cannot believe a company can carry on like this and stay in business. The guy who had the conversation with mum, who I agree the other comments here I think they only have about two members of staff, said he didn't realise she was elderly or had Parkinson's disease and didn't understand she had a special phone, I cannot understand that as her voice is weak and shaky. I am still trying to get them to produce this recording, they are still chasing my mum for cancellation fees, etc. and have today sent her a debt collection letter. Once I spoke to the debt collection agency they said they would go back and speak to Direct Save themselves. Ongoing fight but I believe a company is only as good as their service when things go wrong, so I just want to add beware if you are going to use this company. They even told me they believed that her medic alert would have worked with their service after they denied she told them she had one. They just constantly put the phone down on you if you try and reason with them, unbelievable.
  • Reviewer
    Location
    STOCKPORT
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking!!!! I might as well be on dial up it's so slow. continually buffering and I haven't hit 3mb download speed on the several times I have used the speed checker. AVOID!!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.