Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 100 customer ratings since 2020-07-18 (Show all time ratings)

Find alternatives to Direct Saves to Direct Save   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

466 Customer Reviews over 47 pages

  • Reviewer
    Location
    Leamington Spa
    Reviewing
    Direct Save
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Haven't set up the broadband yet so not sure about speeds but just felt like I had to say how lovely the customer service lady at the call centre was. So helpful and friendly!
  • Reviewer
    Location
    nottingham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    this company should be investigated their service is appauling.They don,t respond to emails,getting through on telephone is really bad, their staff attitude is disgraceful.Where do they get them from?
  • Reviewer
    Location
    Birmingham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    Comments
    They are out there to rip you off. Charged me £19.50 for leaving them.Never got a bill just took the money from the account.
  • Reviewer
    Location
    polstead
    Reviewing
    Direct Save
    Date
    Comments
    services that they say they will provide you with does not happen. And been in
    the trade working with people every day. that is why i have made this comment. been charged for lies from this company.
  • Reviewer
    Location
    worcester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    tried to order, accepted my order and transfer should be in 5 days. no contact after 9 days have e mailed twice with no response so have cancelled order in disgust. stay well clear
  • Reviewer
    Location
    Uxbridge
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    very good customer service haven't had any problems and very well price i have to say really happy with their helpful customer service
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful experience,phoned by Direct Save offering cheaper efficient service.Ten days into contract no internet and poor wireless.Numerous calls,no improvement.No customer service on weekend.Then told i have to pay £199.45 termination bill.I was told i had 28 days prior to contract to change my mind,not afterwards with poor sevice.
  • Reviewer
    Location
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with DST for over 6 years. At first they were great. The past 18 months have been terrible. Incorrect charging, service drop-outs, inconsistent advice for customer services. I have requested on-line billing (many times) and they still can't seem to manage that (I still get paper copies!). I have asked for my MAC code twice and am still waiting. Excuse after excuse. The sooner I can leave the better.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Be very wary of this company. I switched my broadband to this provider after years with Easynet.
    I was told I would be on a 1 month rolling contract at £14.95 p.m. They sent me a router which failed and left me down for a week, they sent a second router which also failed so I switched back to my old router. All this cost money for an engineer to sort out connections/network etc. so DST agreed to reduce my monthly charge to £9.95 as compensation. The first months bill showed £14,95 and when questioned about this they now say there was no such agreement and that the 1 month rolling contract is actually a 12 month contract
    Sharp Practice would be the best description for this.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    I know that some folks are not happy and I respect their views, but nobody seems to have mentioned the one advantage that DST have over most other companies. If you ring a call centre of theirs, you get a genuine English voice replying, rather than someone speaking semi-gibberish while thinking that they speak English perfectly. There is no hour long telephone call because neither side can understand the other and each keeps asking for a repeat of the previous statement.

    Yes, DST has its faults (no company is perfection personified),but for the price you pay, the after sales service is easier to handle than BT and others.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.