1,612 Customer Reviews over 41 pages
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-09-01
- Comments
-
I have had nothing but trouble since I signed up to EE. Within the first week the speed was ridiculously slow and can't go longer than 5 minutes without dropping off! I phoned and spoke to several different people who didn't have a clue what they were on about and after ELEVEN phone calls I threatened to contact trading standards and citiZens advice to see whether I had to pay for a useless service. It was then they suddenly sat up and said they'd send a technician round (although it would be at my expense if it needed any repairing even though the installer guy put a new line and new box in.) The technician who came told me the internet was set to the lowest speed and put it up a bit. It was ok for a few weeks but kept dropping off again. Final straw has come this morning when for the second time in a row they have taken £83 out my bank for a £19 bill. Will be contacting them this morning and informing them I WILL be contacting trading standards this afternoon. AVOID AVOID AVOID!!!!!
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-10-07
- Comments
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We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert.
The internet is rubbish , slow , drops out and inconsistent. I signed up for cheaper Sky sports , they cancelled the deal the same day, all I want is the golf which Now TV don't do.
I thought TalkTalk was bad but I am going to move back and suffer their complete lack of security etc. Do not get EE Broadband or TV box, however my friends tell me EE mobile is good???
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-12-23
- Comments
-
Absolute rubbish. Very slow and disconnect every few mins.
My mobile internet 3G is much faster than ee.
Rubbish customer service also few time in last 7 months it was disconnect for few days complete without Internet.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-01-20
- Comments
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Well it's taken me at least 30 seconds just to get on this page to write a review....so I guess you know where this is going.
I've had ee wifi for just less than 24 hours and I'm still in the cooling of period so tomorrow I will be cancelling this poor service, how on earth they get away with giving people this is beyond me...absolute garbage, I just left sky who where good (for Internet only) and wanted to start saving a few pennies this year so joined this joke company...BUT IF YOU ARE THINKING LIKE ME AND WANT TO SAVE PENNIES THEN DO NOT, I REPEAT DO NOT GET THIS CRAP...POOR POOR POOR...THAT'S ALL I CAN SAY ABOUT IT...
- Location
-
- Location
- leeds
- Reviewing
- EE
- Date
- 2015-03-20
- Comments
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absolutely rubbish from day 1. broadband works for a few hours a day at most. technical support say keep doing resets. what a crappie company I despise these lot trying to get out of the contract now. complete horse manure service.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2018-09-18
- Comments
-
EE is just the most garbage Internet Sevice Provider in the UK. Downloads are so slow that they rival the old narrow band dial up speeds of the early nineties. Many times you cannot log on. It is impossible to use more than one device at a time. Streaming is impossible. Total Trash!!!.....and Hey!..... try the comedy experience of thier ides of a "customer services department". A group of labotimised chimps could do a better job. KEEP AWAY FROM EE!!
- Location
-
- Location
- leeds
- Reviewing
- EE
- Date
- 2016-11-21
- Comments
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worst broadband I have ever been with, the connection takes the piss. you can wait up to an hour for a 30-second video. would definitely not recommend
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-12-15
- Comments
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I joined EE thinking I had signed up to a good deal.. was i fooled.. YES! I was billed a ridiculous amount and after speaking to someone, we arranged a amount i will pay each month.. i missed ONE payment and was then billed 390 pound!!!!!! are use for real? no contact was made.. one text to say your bill is ready, then after been disconnected a letter to inform on that! save yourself debt they don't tell you there gonna rob you!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-19
- Comments
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I made a huge mistake going EE broadband. I was originally sky broadband and had no problems in them 2 years. I've been with EE 2 months and had nothing but issues. Including slow speed in everything I do. It's terrible. My phone lines fine and so are all my electrical devices. I'm constantly on the phone to someone, always being given one excuse or another. Truth is I've had nothing but problems since I went EE. I'm currently in the process of cancelling them. Also don't believe the monthly price they quote you because they take more. Lies lies lies..
- Location
-
- Location
- leeds
- Reviewing
- EE
- Date
- 2014-08-02
- Comments
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AVOID AVOID AVOID.
if there where 0 I will put zero.
Terrible speed , the worst customer service that can not help (monkeys with a script in India). They speed is so bad that VIDEO on demand pauses all the time (didn't have the issue with sky)
Had to buy my own router to overcome issues with VOIP as there router doesn't support it.
It doesn't matter which provider your are with, they are much better. There is no way another ISP in the UK can be worst than EE.
forget the saving is not worth the headache
AVOID AVOID AVOID
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-08-02
- Comments
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I literally count down the days until I can change from EE. I went from Sky were I had no problems to EE and all I have is problems. Me and my wife simply use our mobile internet on our phones because it's more reliable and faster. Everything about EE is amateur. I would hate to work for their customer services department. 24/7 complaints. 3 months to go before I switch.. DON'T GO WITH EE.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-06-17
- Comments
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Well its been 5 weeks now and broadbsnd speed ridiculously slow and frequenly losing signal,it takes forever to do anything on the internet and its impossible to watch anything on Now TV as it continusously buffers, had various conversations with customer service and getting nowhere, they did send a new brightbox to fix the problem but this has made no difference and all they keep doing is retesting which doesn't make any difference, customer service don't seem to have a clue on how to fix the problem and don't seem bothered about gettting it sorted. Very frustratinng!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-12-16
- Comments
-
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name
The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-12-16
- Comments
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Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name
The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.
The connection drops and my pc which took 43 mins to back up is not saying 38 hours to back up. Ee do something about your utterly shocking customer service. It is the pits.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2015-08-21
- Comments
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Hopeless customer support. On hold to them for 26 minutes and gave up. Broadband speed is poor but not their fault.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-21
- Comments
-
one word: AVOID! The worst ever broadband experience I have ever had. When we signed up for it (may 2013), we received an email regarding the activation date of their service. On that date, it was not activated. When I called them they told me that my service will be activated in 2 weeks. Even though I was very annoyed, I waited 2 more weeks then it was really activated.
Then suddenly, my router want down. I called the technical team and the person I spoke to knew less then me about a broadband connection and a router. After a long discussion, I convinced him to send me a new one.
Finally, I was moving house 3 weeks ago. I called them and told them about my move date and the gentleman on the phone confirmed the day of activation and told me that my current line will stay live till the move out date. About 1 minute after I hang up my broadband was gone and the landline was cut!
I called them again and told them that I need internet before I move out and asked them to reactivate. They said it was impossible and I had to wait. I moved to my new house, then guess what? There was no connection! I called them again and they told me that I need to wait another 2 weeks to be online again.
I had a horrible experience with them. I was thinking of leaving them but other broadband providers told me that activation will take around 10 days. I wish I cancelled my contract at that time.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2023-06-13
- Comments
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Charged over £50 a month, wifi dropped numerous times time during the day. Dropped everytime you would use social media in phone whilst watching tv streaming sites.
Even sat next to the router the wifi would drop or be slow.
Had to use mobile data everyday and to connect to laptop to wfh as it would never work.
EE said that this was normal wanted to charge £600 for us to leave contract, compromised to £300 which it’s still ridiculous for a service that never worked.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-06-18
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-04-30
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2013-12-20
- Comments
-
The speed dropped by far than half since I joined EE ( I was with Talktalk)I was sold this package with discount because I am orange mobile customer. Now I know I made a huge mistake when I joined EE. I am very disappointed with this broadband. I never had any problem with my land line in 8 years since I am with EE this service is a nightmare. My warning is be wise and stay away from EE.
- Location
-
- Location
- leeds
- Reviewing
- EE
- Date
- 2015-10-29
- Comments
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EE disconnected us from SKY two days before connecting us to their own network!! Phoned customer service who didnt see that as a problem! Wasted over 30 mins on the phone.
Were connected now but the speeds are so slow, basic web browsing times out.
No phone back from EE to explain or apologize.
Customer services seemed to think it was normal & not an issue to leave people offline for days.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-01-08
- Comments
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After moving home i gave ee plenty of notice. Of course my home package didnt go ahead as planned. Ee then confirmed itvgo live a week later. It is now 3 months and still no broadband services. Ee admit they have made a mess of my home and said 4 times they would recorder my line, all they seem to is lie. They have continued to bill £27 a month for a service which was only ever £19 a month. It appears there sales office are fraudulenty placing orders then cancelling them in my name. I have now recieved for cancellation emails and given two phone numbers i never requested. I have simply said to ee i want my old number etc ee then sent me a letter stating they would compensate me once resolved. Surprise surprise ee wont resovle and sent me a deadlock letter in which the onbudsmam told them to rectify my issues and compensate me. Again ee nothing except charge after charge . I think ive spoken 150 different people at ee and seems you go round in circles with typical staff sounding like a training manual. All i want is ee to put their mistakes right and rectify. It was superb until i moved home. Customer service dont know what there doing. Its lie after lie with this company.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-09-18
- Comments
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The worst customer experience I have ever had with a company. tried to move broadband when I moved house and took over a month. Was misinformed about progress and what the issue was several times along the way and now the broadband speed isn't great. no acknowledgement from them that my experience was awful and seemed happy to then try asking me to upgrade to a better service. Avoid at all cost. when my contract expires I will be switching. they should be ashamed if they think they are offering a good service.
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2015-10-31
- Comments
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Really not happy with speed, been with Virgin, BT, Sky, Talk Talk and nothing like this. If I want faster apparently I need to upgrade! Was fine for the first month then got slower and slower and if I have a friend round, it's impossible to connect!!!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-02-15
- Comments
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Very satisfied now after upgrading to ee fibre broadband from ordinary broadband connection they provide.
Fibre is brilliant giving 38 mbs as promised.
Ordinary broadband was just 4 mbs although it said it will be around 7 mb.
But all sorted now and getting a good deal.
My contract was just 6 months old and they still allowed me to upgrade to fibre without any extra charges.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-02-15
- Comments
-
Absolutely useless broadband slow like dial up service. I wish I hadn't joined this company
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-08-23
- Comments
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Absolutely useless company, broadband was slow when it was working, and then for no reason at all the connection got cut off and we were told it would be at least three weeks until we would be reconnected, despite it being entirely EE's fault we had been cut off. Avoid this company, not worth wasting your time with them
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-16
- Comments
-
Please stay away from EE.
Its just plain rubbish, it only hits about 1 Mbps, and thats at 6am on a Sunday morning.
If you watch youtube, its a no go,
more buffering than a railway goods yard.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-09-15
- Comments
-
What a disgraceful company ee really are. After having nothing but issues ee have arranged 5 engineer visits , not once have they showed up - instead you jist sit and wait for nobody. I then moved home and yes you guessed it no boradband went live or phone line on our moving date. 3 weeks later it finally goes live. So i submit a complaint about 5 missed appointments and i wanted compensating. So my complaint is ongoing and after 7 months of lies i got a solicitor to contact them ,they suddenly spring into action, no only joking! They just lied my to solicitor, eventually i get a call offering compensation way off the value im out of pocket. Then today after being told on the phone under no terms would they stop or suspend my service whilst thu resolve there issues with me. Low and behold today my broadband account was ceased. After only speaking to ee every other day and being reassured everything is fine they goe and do this to us.. Ive never known such disgusting customer service in my life. They promise the earth but cant deliver any honestly at all. I am at my wits end with ee. Its just incompetance above and beyond.spent all day being cut off and left on hold. I achieved nothing except speaking to 11 people and getting myself so wound up with there shambolic call centre. Any help would be appreciated .
Im not a violent man but my god id love to scream in their ceo's face and give them a full feeling of they have made me feel. They thus now threaten me with contractual charges for ceasing my service which i never asked to be ceased.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2018-10-09
- Comments
-
Shocking braodband. Opted for fibre and it is slow and intermittent. HATE that I'm locked into a contract because it is nothing short of dire! I now use more mobile data.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2020-06-20
- Comments
-
I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL
- Location
-
- Location
- Leek
- Reviewing
- EE
- Date
- 2023-07-20
- Location
-
- Location
- Leiceater
- Reviewing
- EE
- Date
- 2016-03-28
- Comments
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Months of intermittent broadband...several engineers called none of them resolve the issue. Each stating I need another engineer....which I have to call for. Each time I call I have to go through the same tests as the operator is reading a script all for me to book the next level engineer! Surely they should manage this internally and get it sorted. I pointed out that my charges are higher than that currently available and for a far poorer service...operator avoided the discussion. Worst service ever....will definitely be going elsewhere absolutely fed up with the ee muppets.
DO NOT USE EE FOR BROADBAND OR MOBILE.
- Location
-
- Location
- leicester
- Reviewing
- EE
- Date
- 2016-01-24
- Location
-
- Location
- leicester
- Reviewing
- EE
- Date
- 2014-08-04
- Comments
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surfing the internet is painfully slow, and download speed is non. very disappointed. I can understand that is cheep, but if I had the chance to change it I would not get it not even for free.
- Location
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- Location
- Leicester
- Reviewing
- EE
- Date
- 2016-09-18
- Comments
-
Engineer sent to wrong address
5 weeks to get a connection and 42 phonecalls
Damage done to business
They never have any clue what the issues are with the service
Takes a day to upload 5 minute video
Engineers do not show up
Call centre is AWFUL
Despite having no service call centre informs me they will charge me hundreds of pounds to leave and they can leave me without a service for up to a month before I can break the contract
Awful company - the worst
I pay over £80 a month for the pleasure
Still sending DPA and personal information to my old address
- Location
-
- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-03-20
- Comments
-
One word - awful. Don't write reviews but EE has been a disaster from day one. Ordered a month ago and line still has not gone active. EE seem incapable of resolving issue and just keep saying they are looking into. AVOID AVOID AVOID. Their offering is cheap for a reason!
- Location
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- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-02-26
- Comments
-
Broadband is a complete disaster . Drops out after any phone call comes in, regularly loses it's router settings, is incredibly slow during the day, communication with team in India ( despite v English names) is desperate and in summary, keep clear , I'm looking for alternatives now as the system is rubbish and there is no alternative to resolve the oh so very many frustrating issues
I am amazed the service is so incredibly poor for such a major provider
- Location
-
- Location
- Leicester
- Reviewing
- EE
- Date
- 2018-01-08
- Comments
-
DON'T WASTE YOUR MONEY. Everything is slow with EE broadband. We never have gotten a steady speed all year and rarely get past 1mb of upload speed. But aye didn't realise they used phone cable from BT Open Reach.
- Location
-
- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-02-18
- Comments
-
Two words - Awful service. Have never gone on web to write a review before but I am appalled at the service to date from EE (and I have not even received my broadband yet). Encouraged by "customer services" advisor to actually cancel the order so I have! Avoid.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.