1,612 Customer Reviews over 41 pages
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- Location
- Bushey, Hertfordshire
- Reviewing
- EE
- Date
- 2014-07-03
- Comments
-
Don't waster your time with EE. After limping along with a speed of 0.2, I resorted to phoning the Helpline three times. Three times I was cut off after spending nearly an hour each time going through all the same points. They agreed the speed was slow but did nothing to help. I couldn't face anymore non Helplines so have now ditched EE & changed provider. Very happy now!
- Location
-
- Location
- Chester
- Reviewing
- EE
- Date
- 2014-11-04
- Comments
-
Poor Network, bad customer service, buffering broadband
AVOID AVOID AVOID
I was with Orange for over 10 years, when I came to upgrade was persuaded to move to EE the ""best and fastest network around"" I also had my broadband with Orange and that too was moved to EE, For the first 3 months I have spent more time on the phone to customer service regarding several issues for both phone and broadband (which is fibre). My FIBRE broadband is slow when using on my phone sat in my lounge, You tube takes ages to load videos, and there's only me using it at the time. I had several letters saying my bill had not been paid yet I had always paid by d/d only to find two accounts were operating so I had to give my details again, only to get a text the following month to say it had not been paid again!! guess what they had cancelled the wrong account!!!! I am now stuck with them for a damn year. I do not recommend them at all I wish I had stuck with Orange!!!
- Location
-
- Location
- runcorn
- Reviewing
- EE
- Date
- 2014-11-28
- Comments
-
I was told by the salesman in the EE store that this service as as good as SKY 'WRONG'. I find the speed to be so slow at times that I can't wait for February when I can tell them where to shove it. if it was any slower this would be a letter.At times my speed has been as slow as 0.16 I can crawl faster than that. It is so slow I wouldn't even suggest it to my enemies. As for the call center all they do is pass you from pillar to post then resolve the issue for 2 days then hey presto back to square one I GIVE UP they're CR*P
- Location
-
- Location
- Belfast
- Reviewing
- EE
- Date
- 2015-12-13
- Comments
-
I'm writing this with my tail between my legs.
What a huge mistake I made. I left a perfectly good service with BT because of pricing and took up EE's offer.
It took 3 engineers to come out and when it was finally fixed my speed was nothing that was promised. I am now stuck for another 8 months in contract.
I will never EVER make this mistake again.
Word of advice, if it ain't broke, don't fix it!
I am now crawling back to BT.
- Location
-
- Location
- Cambridge
- Reviewing
- EE
- Date
- 2021-05-21
- Comments
-
If you want a nervous breakdown, choose EE.
The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2020-05-09
- Comments
-
Don’t even bother using EE Broadband. Every time I try to use the internet, it will either just not work or it will work momentarily and suddenly crash. After speaking to customer service, they said that the problem would be solved. It worked fine for a few hours and then the problems only started to occur again. The broadband is also not worth the price as the speed of the packages they offer for the price they do is not a good deal; and I regret signing the contract. If I knew the broadband would offer so many issues, I wouldn’t have even considered EE as a potential option.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-10-16
- Comments
-
If I could give 1/2 star or less I would. Stay away from EE broadband. Absolutely rubbish!! It's just the worse ever! We've switched from sky to EE due to false sales promises: "better quality, fastest speed, etc" and all lies! The customer service is horrible and their system doesn't work properly either. I never go to forums to post anything but have felt as a duty to let others aware of how bad the broadband is.
- Location
-
- Location
- west yorkshire
- Reviewing
- EE
- Date
- 2017-05-15
- Comments
-
since January we have had to have them out to sort are problem,this last time I have been back in touch with them but they will not resond to my emails'As soon as my contract is up I am done with them......
- Location
-
- Location
- England
- Reviewing
- EE
- Date
- 2015-02-22
- Comments
-
This is the worst wifi we have ever had, it is stupidly slow and most of the time wont even load up a page even though it says it is connected.
- Location
-
- Location
- West London
- Reviewing
- EE
- Date
- 2015-02-03
- Comments
-
EE is the worst service provider I have ever come across! They must have the most appalling customer support in the world!
Our internet cuts off quite frequently and, for the second time in about 6 months it slowed down in speed so much (544kpps) that it became impossible to load a website.
After many hours (and days) of going through answering machine menus, waiting time and trouble-shooting on the phone, they finally agreed to send an engineer.
So this engineer not only couldn't solve the problem, but also broke a freestanding shelf in the flat, and didn't let us know about it nor reported the misfortune to EE.
The internet slowness was reported in mid-November and the broken furniture accident happened on the 8th Dec. It's the 3rd Feb today and I still haven't received a compensation from EE. I have been put through the most various teams,
All their customer service seems to be in India, the sound quality is frequently terrible on the phone, and they keep apologising about technical problems with requests not going through - almost hilarious for a telecommunications company.
I waited at home for the visit of a second engineer, as the problem wasn't solved by the first one and, instead, got a phone call from EE to tell me that the engineer wouldn't come because my request didn't go through. But, surprisingly, this very clever man on the phone thought he knew what the problem was and how to solve it.
Also, it's impossible to get anyone's direct contact. There's a lady who seems to now be responsible for my case, but I haven't got any of her contact details, so I need to wait for her to call me!
After 2 months and uncountable hours on the phone, I was given a phone number to call about the furniture damage – no contact name, nothing, just a reference number that the lady dug out from somewhere. And, guess what, this was not even an EE number, it was from BT and they had no idea whatsoever about the case. So now, after sending through all the details again, I am waiting for feedback from BT!
So DON’T swap to EE under any circumstances!!!
- Location
-
- Location
- Bolton
- Reviewing
- EE
- Date
- 2018-03-05
- Comments
-
They Don't Believe I am Me!!!
I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order.
I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though:
- They sent me a router with my name and address on
- They emailed me several times, addressing me correctly
- They have been taking DD's from my bank for over 12 months
- I can access my account online and make changes
Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best!
Why should I suffer for EE's mistakes?
I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me!
I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service.
UPDATE.
I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan!
Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home!
I left the EE store and returned home, in all I was gone over 2 hours!
I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system.
So earlier the account was in someone else name... Now I no longer have an account!
Think I will seek fibre broadband with a different supplier!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2018-05-01
- Comments
-
Shocking costumer service, left me very upset. I rang to complain about the slow speed and internet connection coming and going and after doing the test she said she can’t help me because I got a favourite colour question wrong! But I got all my other details (bill, address etc) right. Then she hung up on me. I’m very upset. This is not the first time they are rude. They sent a questionnaire to rate their service 0-10 but you can’t send back the message with 0, I keep on getting message ‘not delivered’ every time.
I am changing the provider right now this moment. This is it.
- Location
-
- Location
- Waltham Abbey
- Reviewing
- EE
- Date
- 2015-09-27
- Comments
-
I have been with them two weeks - its slow - cant watch netflix - poor across the board - no customer service - cost fortune to ring them - Cancelled my direct debit going back to BT - beware keep away.
- Location
-
- Location
- Felixstowe
- Reviewing
- EE
- Date
- 2015-10-16
- Comments
-
Customer Service is not bad it's none excistant!!!
Do EE ever read their reviews??
My latest experience was talking to the complaints dept. from one of their shops and the person I'm talking to kept complaining to me that he could not hear me
I told him the phone was the EE store phone but that didn't mean anything to him.
On top of that their land line?????phone kept turning its self off!
The rude and unapologetic sales man just wanted me gone so they could play with their toys , physical ones, with their mobiles.
RUDE. RUDE people who would not last 5 mins with their attitudes and product in USA.
- Location
-
- Location
- Burnley
- Reviewing
- EE
- Date
- 2016-02-07
- Comments
-
I joined ee to try save some money on my home broadband - I made the biggest mistake of my life. I have had to call them out 5 times and still the speed is fluctuating between 0.2 mb and 1.0 mb - totally useless - can hardly call it broadband. Their customer service is RUBBISH every time a level 1 technician answered phone he couldn't resolve it and said he would pass it on to a level 2 and they would ring me back - NEVER DID on 3 occassions Avoid EE like the plague - I can't wait to get back to VIRGIN - a million times better company
- Location
-
- Location
- St . Helens. Merseyside
- Reviewing
- EE
- Date
- 2018-06-26
- Comments
-
Complete trash. Crawling pace broadband. EE is an absolute disgrace. Don't go near this company!
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2015-02-03
- Comments
-
I too was tempted by the cost of the EE ‘Slowband’ package, and, as the old saying goes…”if it sounds too good to be true…”
Previously I was with Telewest/Virgin for 10 years, overall the server from them was good but their ever increasing costs and 500 channels of nothing convinced me it was time for a change. £2.50 a month and £140 cashback, what could go wrong… I thought.
All started off well, the order went through and the cashback was registered. The line was activated on time and the router arrived in readiness. Day 1, all worked fine, the line speed was forecast to be 4-8mb but I ended up with 14mb, bonus!
3 weeks in the true EE slowband service appeared, phoned Tech Supp (oh how I laughed) and there was a problem on the line, passed to another dept who would look into the fault and call me back. 2 days later, still no slow band and no call back. I call again, we believe there’s a problem with your line we’ll need to send an engineer….in 10 days! The engineer turns up, nice chap he was, he just gave me a wry smile when I mentioned EE. No fault in the house must be at the exchange and passes the fault to BT. Magically within 48 hours all is well again.
Over the subsequent weeks the sloooooooooooowband was in full force to the point of being unusable as many have reported. So, yet another call to “Tech Support”, same old shenanigans but they do agree to send an engineer out. He arrived, checks the cables and logs onto the router…”Aha! there’s your problem sir, the noise levels are too high, they should have checked that and can reset it over the phone”. He does so and bingo bango we’re back to ~12mb.
Roll on Decembers bill, have a charge for an engineers visit! Not on your effing nelly EE! It took 6 calls over nearly 3 hours to get the charge removed and then it was a gesture of “Good Will”
Honestly, if you’re thinking of moving to EE, don’t. It just isn’t worth the hassle.
As the saying goes….if it sounds too good to be true….
- Location
-
- Location
- birmingham
- Reviewing
- EE
- Date
- 2015-03-10
- Comments
-
Do not use!!!
Awful service... still waiting to be connected to broadband over a week late!! No apology no service nothing!!!
- Location
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- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-01-08
- Comments
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After moving home i gave ee plenty of notice. Of course my home package didnt go ahead as planned. Ee then confirmed itvgo live a week later. It is now 3 months and still no broadband services. Ee admit they have made a mess of my home and said 4 times they would recorder my line, all they seem to is lie. They have continued to bill £27 a month for a service which was only ever £19 a month. It appears there sales office are fraudulenty placing orders then cancelling them in my name. I have now recieved for cancellation emails and given two phone numbers i never requested. I have simply said to ee i want my old number etc ee then sent me a letter stating they would compensate me once resolved. Surprise surprise ee wont resovle and sent me a deadlock letter in which the onbudsmam told them to rectify my issues and compensate me. Again ee nothing except charge after charge . I think ive spoken 150 different people at ee and seems you go round in circles with typical staff sounding like a training manual. All i want is ee to put their mistakes right and rectify. It was superb until i moved home. Customer service dont know what there doing. Its lie after lie with this company.
- Location
-
- Location
- Cowdenbeath
- Reviewing
- EE
- Date
- 2017-09-14
- Comments
-
Often using phone access 4g.
- Location
-
- Location
- bristol
- Reviewing
- EE
- Date
- 2015-01-14
- Comments
-
Giving EE A one star rating is far too good for them. Their customer service is appalling. They say the will ring back but often do not. They say its not their fault the problem lays at the suppliers door and it will take 72 hours to rectify.My broad band started on 22/12/2014. As of 14/1/2015 the problems are still not resolved.Despite over 10 phone calls some of which lasted for nearly TWO HOURS I have very slow download speed which affects streaming programmes,making it very difficult. They say up to 17mb download speed but typical is 8 to 9 mb. I get no where near that speed. Their line manager is typical of call centre personnel having well rehearsed answers and assurances of rectification even allotting a case manager who will keep one fully informed of the progress. In my experience some three weeks plus on is yet to materialise.I have to guess there is no progress as I have yet to be called by her. To leave them now they want in excess of £170 for a service they have failed to provide. I think distance selling ( over the phone) for a service that fails to comply with verbal and advertised product should be warrant enough to leave this company with out having to pay their unreasonable charges. After all they have failed to observe the contract they wish to implement by not providing the service portrayed.BUYER BEWARE this company in my estimation has serious failings and needs to be taken to task.
- Location
-
- Location
- Cornwall
- Reviewing
- EE
- Date
- 2015-03-31
- Comments
-
Awful service - slow speed.
Tried repeatedly to improve speed but asian call centre would follow script and when it didn't work would hang up . This occurred 3 times. gritted teeth and endured till the one year contract ended then the day after I left , I received 3 calls asking me to stay with promises to fix issues. the last caller got angry with me when I refused to stay and got very rude. Avoid this service.
- Location
-
- Location
- Sunderland
- Reviewing
- EE
- Date
- 2018-06-07
- Comments
-
I am appalled at how you can call this broadband, ill walk round a corner and I’ll disconnect, it sure Is a bloody scam, it gets me fuming everytime I go on it because I’ll be waiting up to six months for something to load, pile of ***** and should not be allowed to be sold, go f yourselfs ee
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2015-03-10
- Comments
-
There is really nothing good to say about EE, but there's plenty of bad! I can't believe they are allowed to continue with business. The service is absolutely shocking, I thought Sky was bad but these people are a complete joke. Not getting a penny out of me! Speed is terrible, the customer service constantly fob you off, but they let u know when your bill is pretty fine that's about it.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-04-27
- Comments
-
Worst broadband speed, customer service, complicated contract length ever seen in my life. Never sign up, you will regret. I was with them over six month and of course paid for nothing at all. Complete waste of time to call the customer service. Seems they volunteering, don't get paid for their time. Rubbish, rubbish, rubbish.
- Location
-
- Location
- Crewkerne
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
-
When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.
- Location
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- Location
- East Yorkshire
- Reviewing
- EE
- Date
- 2014-11-04
- Comments
-
Switched to ee 21 days ago, still waiting for the service.... After 7 phone calls and an average time spent on the phone to customer services being 45mins each time have been told they have to cancel my current order and place a new order that will take another 7 days. On the up side they did say they won't charge me for the last 3 weeks of service !!!!!!
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-01-14
- Comments
-
first day with EE broadband - no internet, no landline - talked to two different customer service people both unable to help, just repeating the same thing over and over again without offering a solution or providing any compensation. very disappointed now looking into ways to cancel. stay away from them. They are very sneaky and try to mislead you.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-09-27
- Comments
-
Absolutely the worse broadband suppliers on the planet! DO NOT JOIN, yes they are cheap but you really do get what you pay for. I joined only a week ago & have left to go with BT! They mess around with you connection speed so every time it happens you ring them up to complain & within a day it's not working again or running really slow. Don't believe me ask them, they don't deny it. I hope they go bust, fraudsters at its finest & even there phone line says they have high calls due to broadband, now I wonder why, oh yes cos they are absolutely shocking!!
1 week & I have called them over 10 times to sort it out & they try & blame you & make out the connections fine when it's not. The customer service is rude & just massively disapointing, they are also worse than TalkTalk & that says something as they are awful too.
If I could give no stars I would cos they don't deserve even 1 but wanted to warn people not to join you will soon regret it.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2019-02-17
- Comments
-
I have been a customer for many many years and now decided to change provider. Customer service difficult to reach, I had twice my broadband speed reviewed and "rectified" however it'still very slow, certainly always much slower than contracted, a smooth streaming or quick downloading is nearly impossible. I live in the centre of London when having a good broadband should not be an issue
- Location
-
- Location
- bungay suffolk
- Reviewing
- EE
- Date
- 2016-11-04
- Comments
-
Omg wish i had read reviews before joining what is prbaby the worst broad band ever was on bt and using 3 now tv boxes no problem now cannot use any web pages seem slower than dail up a virtually un useable broadband
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-21
- Comments
-
I left Talk talk roughly 2 months ago to EE with the promise things will be better, but that was mistake, the internet is slow and disconnect it very often, the land-line is not clear, the customer service takes long to get them ,and once you contact technical department , they do their routine stuff that doesn't help that much. leaving them will make you pay 100 pounds for breaking contract. I would never recommend to anyone. Awful service.
- Location
-
- Location
- Shipston-On-Stour
- Reviewing
- EE
- Date
- 2016-03-02
- Comments
-
Worst ISP I have ever been with. I am struggling to even write this review because the internet keeps dropping out. Very poor download speeds and horrendous upload speeds. Do yourself a favour and join another isp.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- EE
- Date
- 2016-10-06
- Comments
-
Awful.
I'm trying to submit this review quickly before my connection drops.
I've been on an 18 month contract with EE-tv (which is woeful by the way). When ringing to get things fixed (which I've had to do many times) you mostly get someone in india with the inevitable communication issues that follow or someone in the Uk who's nice and friendly but doesn't get the problem sorted..
initially I was very happy with the broadband but over the last 2 months its got progressively worse and despite reporting this to EE its now virtually non existent, and I'm paying £40 per month!
Wont ever use EE again.
Coincidentally I'm also on an EE mobile contract which has got worse over the last few months as well. I used to get 4G at home now I hardly get anything at all.
This also reported but not rectified.
Really unhappy with EE generally.
- Location
-
- Location
- bromley
- Reviewing
- EE
- Date
- 2014-08-21
- Comments
-
The reviews on this website pretty much sum up ee broadband; probably the worst customer service I've experienced with rudeness and indifference seemingly scripted in. Internet throttling at peak times, random charging for phone calls..and refusing even to disconnect the service and charging you through the wallet for all of this..call centre? If they dont agree with you, they cut you off...my sage and chastened advice? Go elsewhere..
- Location
-
- Location
- Devon, UK
- Reviewing
- EE
- Date
- 2014-10-07
- Comments
-
If only I'd read these reviews before I switched to EE! On switchover day I received a text to say my broadband would be switched on 8 days later and a call to customer service did nothing so my first experience of EE service was to lose my broadband for over a week. Asked customer service if they had a formal complaints procedure and was given an address to write to but weeks later I've still not had any response whatsover. Today I've had an email from them saying I've missed my first payment because my credit card may have expired (it hasn't) and therefore I owe them an administration charge. Link to 'update payment method' online doesn't work so I can't check what details they have wrong. I phoned customer service just now to sort it out that way but after 20 mins of queuing the phone went dead. I don't think I've ever known a more inept company in my life.
- Location
-
- Location
- Luton
- Reviewing
- EE
- Date
- 2019-12-06
- Comments
-
Oh man signed up to 18 months. Worse decision I have ever made. Avoid this provider. Poor poor service. BT were much better.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2017-09-18
- Comments
-
The worst customer experience I have ever had with a company. tried to move broadband when I moved house and took over a month. Was misinformed about progress and what the issue was several times along the way and now the broadband speed isn't great. no acknowledgement from them that my experience was awful and seemed happy to then try asking me to upgrade to a better service. Avoid at all cost. when my contract expires I will be switching. they should be ashamed if they think they are offering a good service.
- Location
-
- Location
- Birkenhead
- Reviewing
- EE
- Date
- 2018-06-03
- Comments
-
EE broadband doesn't deserve a star at all. Its so bad it's a joke. Download speed of 1.2mbps. Garbage. No joy from them no matter how many times you ring. Avoid this thieving, lying organisation.
- Location
-
- Location
- Brentford
- Reviewing
- EE
- Date
- 2018-06-07
- Comments
-
It was my worse connection I have ever had. Do not try this company at all
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.