1,612 Customer Reviews over 41 pages
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- Location
- Oxford
- Reviewing
- EE
- Date
- 2022-09-08
- Comments
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Speed randomly drops to zero, especially in evenings. Every time you call the customer service, they say that everything is fine. They know their service is scrap so of course there is nothing else they can do. Would not recommend
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2018-06-08
- Comments
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Absolutely terrible Keeps - dropping out - and this is for a service that is at the start rather dismal...
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-25
- Comments
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Ordered broadband with weekend calls on 15th December 2015, it is now 25th February and our service has still not been activated, no one has had the courtesy of calling to update us, tried calling customer service , on hold for very long periods of time, they told us that no money would be taken from our account, however they have started charging us for a service they have not yet provided. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!
- Location
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- Location
- E146bh
- Reviewing
- EE
- Date
- 2015-03-13
- Comments
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EE HOME BROADBAND -the worst experience I had in my whole life.i would not even give a star.
Do yourself a service and don't use this company.theri technical team is useless and customer service even worse I spent 7 days and several hours of my life trying to get the broadband fixed ,they sent down an engineer that messsed up things even more.for someone that relies on Internet for work from home this was a massive inconvenience.i had the phone put down on me many times and spoke to people that didn't know what they were doing.
Just please please learn from my experience and don't use EE!!!
- Location
-
- Location
- Reviewing
- EE
- Date
- 2015-09-30
- Comments
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EE Broadband is absolutely shocking! Internet is so slow, it becomes 'limited' so often that it's better just using 3g or 4g which is way quicker and reliable. Everytime someone calls, the internet disappears which is not good considering my work is based on using the computers.. Absolutely disgusting and waste of money..
- Location
-
- Location
- northampton
- Reviewing
- EE
- Date
- 2016-03-04
- Comments
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its been 25 day have been complaining about my broadband speed still nothing .
please think twice before joining EE
- Location
-
- Location
- Dundee
- Reviewing
- EE
- Date
- 2016-08-17
- Comments
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I'm disgusted with the service and lack of communication from EE. I would never ever pick them again for a broadband service. Speed is horrible. No more than one person can use the net. Overall utterly disgusting and inexplicably bad service. I'm appalled.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-09-20
- Comments
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I have EE at home and also at a studio address, 30 minutes away. I experience dreadful internet speeds in both locations - I frequently get no pages loading for hours at any time, whether on laptop or phone. On phone, the instant I turn 4G on instead of wifi, the pages whip up. I have no issues with EE for 4G and phone reception but their internet is utterly useless. I will revert back to Virgin as soon as my year expires.
- Location
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- Location
- Nottinghamshire
- Reviewing
- EE
- Date
- 2023-06-26
- Comments
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Disgusting service. Had an expensive mobile broadband deal with them. Device they supplied failed within a year. They twice accused me of getting the device from elsewhere, before offering a token apology, and an pathetic insult of compensation. They then admitted device they sold me was not supported by their network. Misled and lied to from the off. Never again
- Location
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- Location
- Bridgend
- Reviewing
- EE
- Date
- 2014-12-02
- Comments
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I rarely get over a speed of 0.5 mbps, my old broadband was faster. It also stops working every night and occasionally day. Rubbish!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-08-22
- Comments
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The most pathetic broadband ever. I'm so frustrated by the constant disconnections, ruins all my progress. takes hours and I mean literally hours before someone answers the phone if you want to make a complaint. They promise call backs but yet to receive one. Regretting my decision to leave BT.
- Location
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- Location
- Alton Hampshire
- Reviewing
- EE
- Date
- 2014-07-11
- Comments
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Changed from BT infinity to EE 38mb deal. Change over took for ever, over charged on my first bill. My speed dropped and TV streaming was just useless and not worth watching. Email system provided is the pits, just use google it's better. Customer service just full of people who know nothing. My connection speed got progressively slower as time went on and dropped to 25mbps at the router despite my line being good for 40mbps. Reason being EE had capped my service and this was confirmed by a BT engineer who tested my system. That was the last I heard from EE customer service after I gave them a mouth full for cheating me, if they cap it again I will cancel my DD with them. If your with EE check your connection speed regularly on your router stats page, you may be getting less than your paying for.
- Location
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- Location
- Nelson lancashire
- Reviewing
- EE
- Date
- 2015-11-02
- Comments
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If you want to spend your evenings talking to someone from India for an hour telling you they are sorry to hear your problems then EE Is for you. Speed is ridiculous, every month i am using 10Gig data from my phone because it is simply way faster than my wifi. They will send you a filter which will sort ALL your problems, then when that fails they will send you a router which will sort ALL your problems. In reality they can not sort nothing. Pathetic rip off. Waste of time and money. DONT BE A FOOL !!!
- Location
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- Location
- Stoke
- Reviewing
- EE
- Date
- 2021-11-24
- Comments
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Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2017-05-24
- Comments
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The worst broadband company in UK. Stay away.
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2014-08-26
- Comments
-
PLEASE AVOID AT ALL COSTS!!
Possibly the WORST customer service experience ever received. Very poor communication skills to new and existing customers with their initial offers and then additional charges everywhere which they never tell you over the phone. You then call to rectify MANY TIMES of which you are always assured its sorted only to find the following month you are charged at rates your not expecting!! Tried to leave as I though a 14 day trial period should start from when your ACTUALLY have the product to use only to find that due to having to wait 3-4 weeks for the broadband to be activated actually counts to your trial period....... work that one out?!?!?!?!?
Just literally waiting for the next thing to have to waste my time on the phone to them about the next c$*k up they make.
To top it all off, the actual product of the broadband is very poor quality and very slow.
As soon as my 12 month contract is up, I'm off!!! They couldn't give it away to me if they tried!!!
DREADFUL BROADBAND PROVIDER AVOID AT ALL COSTS!!!
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2016-02-16
- Comments
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I agree. Avoid at all costs. I had no broadband for 3 weeks and went completely round the bend trying to deal with them. They promise the earth and provide nothing. You never speak to the same person twice and they do not have a clue what they are talking about. They do anything to get you off the phone. They sent me a dongle and the so called expert - in this country! - told me it would take 24 hours to warm up and would then work. It never worked as we only have 2G here, but they did not even know that. The Vodaphone dongle I had to buy worked perfectly. It turned out someone at the exchange had upgraded my phone line but had forgotten to plug in the broadband. It took 3 weeks to find this out and EE kept sending out a phone line engineer as they kept telling me I had no dialing tone, 2 weeks after the fault with the phone was put right. EE blamed BT and vice versa. I am now changing to BT on the basis they cannot be worse than EE as it would be impossible. At least I will only have one company to complain to, and not two.Do not be persuaded by cheaper prices or good deals as your mental health is more important.
- Location
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- Location
- roma
- Reviewing
- EE
- Date
- 2016-09-28
- Comments
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I started to use the broadband 3 month ago and it never workred at all. I tryed to call the costumer service so much time that i was sick to ear them ten times more than my mummy... with no solving problems.
- Location
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- Location
- LONDON
- Reviewing
- EE
- Date
- 2014-11-08
- Comments
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Nightmare of EE Broadband. here is my story:
Horrifying experience. While upgrading my mobile package with EE (with a nice sales person called Stacy) she suggested I take EE home broadband, i agreed (around 4pm on 6 Nov 2014). When i got home and read the bad reviews I immediately called EE on 150 (at 6:20 pm on 6 Nov 2014) to cancel the order, I was advised to call the following day and speak to cancellation team. on the 7 Nov 2014 at 12:20 I called EE (I was on hold for 25 minutes) Tom answered, I told him the truth (big mistake!) about wanting to cancel because of the bad reviews. he then changed his tone and i felt as if he was interrogating me for at least 15 minutes, he sounded very upset that i changed my mind and refused just to cancel the order (i kept telling him that i am with in my legal right to cancel within the cooling period of 14 days without having to give a reason) but he kept insisting on asking further questions on why did I go back using the deal offered by EE to get a reduced price from BT. eventually the call terminated (he may have put the phone down, i am not sure).
At 14:11 on 7 Nov 2014. Just to make sure, I sent a text to Stacy (EE sales person) requesting cancelation of the order of home broad band.
At 15:19 7 Nov 2014. I received a text from EE asking me to call 08000790283 regarding home broadband.
At 15:40 I called the number, spoke to Richard, when i told him what i went through with Tom, he replied the order is not cancelled yet because the call was terminated. He insisted that I should speak to cancelation team again and cancel the order and that he cannot cancel it (Richard's favourite words were ''you are not listening to me, you need to call cancelation team'' which he kept repeating to me ). As a matter of principle I refused to call cancelation team again, due to the expected long waiting time, he agreed to help by trying to get through to cancelation team and put me through. about 20 minutes later, Richard called me back saying he cannot get through to them.
At 16:01 I received a call from Stacy regarding my mobile upgrade, I mentioned what happened, she promised to get in touch with the cancelation team and ask them to call me.
At 17:50 i received a call from Gary, from cancelation team, he had me for 11 minutes refusing just to cancel my order until finally agreed and cancelled it.
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2016-05-09
- Comments
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Changed our broadband and TV package over to EE today. Internet is fine but then I get a call saying nobody can get through on my landline. Only to find out after waiting for 25 minutes to speak to 'customer services' they've allocated us a temporary number. Without telling us. Disgraceful given that it's an emergency number for our elderly relatives.No wonder you can't get through to customer services!!!!!! A shame you can't review below one star!
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-11-08
- Comments
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Probably the most embarassing company to claim its excellence with its services.
We have been waiting since the beginning of October and every time we call at the end of the proposed time EE issue to us a statement that it will be up and running in x amount of days, it never is.
They are so unhelpful and will not take full accountability, of their disastrous work effort and rate. An absolute shambolic experience and I will never go to EE after this contract.
- Location
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- Location
- Falkirk
- Reviewing
- EE
- Date
- 2016-01-30
- Comments
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Avoid completely!!! I set up the account and contacted them on 3 or 4 occasions to check progress and to ensure no loss of service as I work from home. They reassured me that there would be no loss of service, then it went to one day, then after the phone line was installed have found out that they have not even placed the broadband order and they blamed my existing provider. Knowing a bit about the technical details, this is not possible and BT confirmed they never requested broadband was installed!!! Have advised that I would be without service for 3 weeks!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-06-20
- Comments
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EE have been really frustrating to deal with. I have been a customer for 20 years, they can never help with my data issues and instead they ring to sell me more products. Really disappointed.
- Location
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- Location
- Northampton
- Reviewing
- EE
- Date
- 2022-01-18
- Comments
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Worst company ever. Don't even think to have a broadband from them. Even contract terms are draconic.
- Location
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- Location
- Bradford
- Reviewing
- EE
- Date
- 2023-01-03
- Comments
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Taking money from my account in a fraudulent basis
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-12-01
- Comments
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well for at the start it was alright. A bit slow but it was functional. But now it is a piece of plastic junk in my living room. It has crashed frequently in use and is super slow. Worst internet i have ever used.
- Location
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- Location
- london
- Reviewing
- EE
- Date
- 2018-03-14
- Comments
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Dont buy it its slow asf Its not fibre optic its extortion to be paying this much for such bad wifi customer service sujjest you connect all your devices to ethernet cable. If your gaming and someone is browsing the internet it will lag you up this has happened to me many times. It should not cost anything to have internet like this. DONT BUY IT
- Location
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- Location
- Warrington, Cheshire
- Reviewing
- EE
- Date
- 2018-05-11
- Comments
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Less than 2mb broadband download.... is not broadband and is not acceptable. But EE think it is just fine and charge for it. Their "Customer Service" people are so immune to criticism that they just cannot care less. So....absolutely dreadful Broadband combined with Non-existent customer care and mid contract price increases = the Worst Broadband Provider in the UK. DO NOT TOUCH WITH A BARGE POLE!!!!
- Location
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- Location
- Norwich
- Reviewing
- EE
- Date
- 2014-10-12
- Comments
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We have had an appalling time with EE. I was persuaded that if I changed my broadband provider from BT to EE then I would get a cheaper and equally good service. That was in August. It's now mid-October and we haven't had a phone line for almost two months because of their total uselessness. First of all I waited whilst the line was turned on...I provided the MAC code etc. the day of the line going active came and went with no connection taking place. I phoned and was told that they hadn't processed the order as BT had cancelled my line. I asked why they hadn't told me that they had stopped my order. They said "yeah, we should have told you"!! I also said, how come you didn't organise it to be turned back on? I was told that a mistake had occurred, that they were sorry and that they would reorder it and give me a free month. Somewhat mollified I ageed and waited for two more weeks...this has now happened three more times! No one at EE has ever contacted me to explain that there has been a problem, I have always had to contact them to find out what is going on. i am now stuck as if I try and go with a different service I'll have to pay for my line to be turned back on. I am so furious and wish I had never gone near EE broadband.
- Location
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- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-12-27
- Comments
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Been waiting over two weeks from promised connection date with no broadband. Cannot speak to customer support unless I call at 7am. Two hour wait at other times. Unable to tell me when I will be connected.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-02-06
- Comments
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Recently switch from talk talk to ee! Worst nightmare ever! Totally unproductive unprofessional and so rude. I'm going back to talk talk. Don't even think signing up with them.
- Location
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- Location
- Southampton
- Reviewing
- EE
- Date
- 2015-09-15
- Comments
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Switched from sky after 5 years to save on money. Been with ee for 7 months. In that time have had no connection for a total of 37 days. Have had 2 BT engineers and 2 routers but still problem persists.
Customer service is atrocious. If they can not solve your problem, they will hang up! When you ring back you have to start again. Been trying to cancel but apparently I have to report a fault for 30 consecutive days.
Do not buy!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-03-22
- Comments
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DO NOT GET BROADBAND OR EETV IT A LOAD OF RUBBISH. I lose connection every 30 second its a joke, also the black spots in my tiny flat is so bad I can't believe they call themselves a network company. I left SKY to go to them 2 months ago, and I now gone back to SKY for TV, EETV is free view which you will get any way with a normal tv. the on demand is so rubbish that the programmes keep dropping out> I must have call EE about 25 time in about 6 weeks they don't care they said I have a speed of 13 which is acceptable well no its not. please don't listen to there spill about how there broadband is so great it's not it rubbish. Im back with SKY for TV after 2 month and it is proper TV I'M STILL PAYING THAT COWBOY COMPANY ee locked in an 18 months contract. so roll on next year July because you want get my money ever.
- Location
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- Location
- Dartford
- Reviewing
- EE
- Date
- 2023-04-14
- Comments
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Awful. Connection always drops out, speeds always slow when on. Just avoid
- Location
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- Location
- Bexleyheath
- Reviewing
- EE
- Date
- 2016-01-02
- Comments
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Rubbish company cannot understand people on the phone kept blaming my phone line when it was'nt. Rude, constantly talking over me. Did not ring back. Problem is I want to change but every company has a stack of bad reviews so what do I do now??
- Location
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- Location
- stockton on tees
- Reviewing
- EE
- Date
- 2019-07-04
- Comments
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cut me of for no reason at all joined sky and they keep sending letters asking for £11 21 saying they have disconnect my services and close my account and giving me 30 days to pay this amount before they take further action to recover the outstanding debt wich may include referring my account to a dept collector I wrote a letter back to them saying they had already disconnected my internet and landline saying when I rang them that someone with a different phone number had canceled my contract with and ask me to set another contract up with them and said it would take 14 days but they would reconnect me within 7 days I canceled the contract the next day and joined sky in theory they ee still owe me money because I was paid up every month sky router is far better than ee and the only time I had any thing to do with ee was by phone or email sky sent me all the contract papers and in my eyes a far better the ee who are a bunch of crooks
- Location
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- Location
- Wales
- Reviewing
- EE
- Date
- 2014-10-12
- Comments
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Please stay away from EE fibre broad band unless you only use your internet for paying bills online or to book tickets. My speed consistently falls between 2-3 MB for most of the day and only picks up Fibre speed for few hours after 1 am. I cannot use You tube , play online or use my smart TV.
Please avoid unless you are happy to pay 20 quid a month for a dial up internet.
- Location
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- Location
- Wolverhampton
- Reviewing
- EE
- Date
- 2014-12-02
- Comments
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I can not warn people enough !!! stay away from this company. Honestly i never write reviews. But felt so angry with their total lack of customer service, slow broadband and no response. even from the complaints department. Its like they just get you contracted and then totally ignore you. 0/10 score. Be WARNED. join this company at your own peril.
- Location
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- Location
- Crewe
- Reviewing
- EE
- Date
- 2018-06-18
- Comments
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If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-07-12
- Comments
-
I changed to EE from Sky for my broadband & home phone as they said I would get as good speeds MBA/ sec as receiving with sky and I got a good deal on the pricing with an Amazon voucher after 3 months and paying 12 month line rental upfront.
First problem was never advised by email when I was due to change just lost connection.
The connection speeds are very slow
Landline went off, rang customer services and gave them my number and they said nothing wrong with line and asked me to check the phone was working, after a bit of delving I find they have changed my landline number!!!!!!
Ring back and advised they do this when taking over from sky & talk talk but they can get my number back in 24 hours.
Totally regret moving and am considering trying to cancel contract I've only been with them for 5 days and don't pay my 12 month upfront line rental till my first bill, so hope I can.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.