192 Customer Reviews over 5 pages
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- Location
- South Northants
- Reviewing
- Gigaclear
- Date
- 2020-10-20
- Comments
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The customer service provided by this company is appalling. I have registered my interest in receiving a service but got no reply (as had been promised). After speaking to an operative I was put on hold whilst something was checked and after 30 mins on hold I gave up. An email has not been answered. Maybe Gigaclear doesn’t want to provide me with a service, but now I don’t want them to given that if there was a problem I would have no confidence that they would address it efficiently (or at all). So it is BT instead.
- Location
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- Location
- South Petherton
- Reviewing
- Gigaclear
- Date
- 2023-07-26
- Comments
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Experiencing speeds slower than my old FTTC connection. No customer support. Rude employees end chat sessions with you and lie. AVOID Gigaclear.
- Location
-
- Location
- South West
- Reviewing
- Gigaclear
- Date
- 2023-07-23
- Comments
-
Disgraceful service, non existent customer service and they use a very dodgy 3rd party installation company called MACK UTILITIES LTD from Bristol who are almost criminal in their practice and rude beyond belief.
Do not be duped by the deceptive cheap advertised prices as they will not deliver if there is anything non standard/straightforward regarding the order, and they WILL leave you hanging on a litany of broken promises for MONTHS!.
Avoid with your life, especially if you reside in the south west of England.
- Location
-
- Location
- Southwest
- Reviewing
- Gigaclear
- Date
- 2022-02-01
- Comments
-
Abysmal service and even worse customer support. AVOID!!!
- Location
-
- Location
- St Briavels
- Reviewing
- Gigaclear
- Date
- 2023-08-30
- Comments
-
First visit for installation was back in January.Still not working 8 months later.Very poor communication throughout.Road has been dug up 3 times.Finally gave up and when back to phone line internet.
- Location
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- Location
- Stroud
- Reviewing
- Gigaclear
- Date
- 2019-12-28
- Comments
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I signed up to the 900 mbps package which I received for 1 week. Following an outage my speed is now 1/4 of what is contracted. Calls and emails to resolve this are ignored I am stuck in a never ending loop between customer service and engineering. No one ever returns my calls. Although the connection is better speedwise than plusnet (12mbps) that is not the point, I was sold a service I am contracted to which I am not receiving.
- Location
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- Location
- Sutton Benger
- Reviewing
- Gigaclear
- Date
- 2020-09-19
- Comments
-
installed for 3 months . Still not working . Customer service inadequate. Multiple outages. Despite advising of house dimensions inadequate nodes provided . had to buy more. Still not working. Multiple calls and no satisfactory response. Promises of engineers and not appearing. Advise not to sign up.
- Location
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- Location
- Swallowfield
- Reviewing
- Gigaclear
- Date
- 2020-09-07
- Comments
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Signed up for this 27th May its now Sept and we've still not got this working. Never get any response, have to chase for any updates. Been promised 4 dates to get this up and running but they never turn up then have to wait another month for the next supposed available date. No customer service what so ever - TERRIBLE COMPANY..AVOID AT ALL COSTS
- Location
-
- Location
- Swallowfield
- Reviewing
- Gigaclear
- Date
- 2024-03-07
- Comments
-
Expensive, unreliable, unreachable support.
- Location
-
- Location
- Thaxted
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
-
Installed last Thursday (26th October 2023) so I would say we are on day 5 and already our broadband keeps dropping out. Today it has been down more often than not and when it does decide to come back on it disappears again the moment you try to use it for anything.
Customer service is useless. Beyond saying we should reboot and reset the router multiple times they don't seem to know anything. That's if you can get through to them at all, which takes a while. Promised return phone calls did not materialise either.
Cowboys. Avoid. We'll be trying to go back to Vodafone (our provider until now), but Gigaclear have told my husband that we have no cooling off period and will have to buy our way out of the contract!! I can see us complaining to Ofcom and writing to our MP at this rate, and soon.
Useless. Wish we had never signed up with them.
- Location
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- Location
- Tidenham Chase
- Reviewing
- Gigaclear
- Date
- 2023-12-01
- Location
-
- Location
- Twyford
- Reviewing
- Gigaclear
- Date
- 2018-11-18
- Comments
-
Best move ever, they were really fast and tidy when they cabled the village, when the engineers turned up to do the house install I had a time allocated and they rang to say when they were an hour away. The engineers were great and even asked for a hoover to pick up the dust. They put fibre right to the house i expected cable from the road to the house!. I get over 310MBPS consistently. The wireless router works but not great everywhere in the house so I have turned my wireless off and connected a new ASUS but the Gigagclear one works, just not as well.
- Location
-
- Location
- Upleadon
- Reviewing
- Gigaclear
- Date
- 2019-10-14
- Comments
-
Very quick installation - within a week from ordering! WiFi speeds are around 80mbs throughout the house, which is really good. To get the 300mbs will need connecting via Ethernet cable. That is fine, however, because the router is so rubbish, they have installed a Velop Mesh booster to boost wifi, this makes the router just a signal receiver (bridging unit) and you can't use the Ethernet ports as they don't work! Problem is the booster only has one Ethernet port, so will have to buy a multi port Ethernet switch. That is 3 devices that need plugging in because the router is rubbish. Add the additional phone adapter from Vonage, that makes 4 plugged in devices to replace one for 'normal' broadband - so much for progress and efficiency! Can't understand why the Velop Mesh booster doesn't have the same number of Ethernet ports as the router. Or rather why they haven't replaced the router for one that is fit to do the job in the first place!
No problems with the service so far though!
- Location
-
- Location
- Wellington
- Reviewing
- Gigaclear
- Date
- 2021-01-13
- Comments
-
Appalling, no response to requests, lost communications and data, one person doesn't know what the others are doing. I am surprised they are still in business
- Location
-
- Location
- West Herefordshire
- Reviewing
- Gigaclear
- Date
- 2023-06-26
- Comments
-
Hi All. I live in West Herefordshire. Gigaclear installed a Broadband network last year around our area and started signing up customers. I waited for a few months and then thought I would give it a try. On the appointed installation day (after an initial scoping visit), I waited and waited. NO one turned up and Gigaclear were never able to explain why. Frustrated with this I cancelled my service without ever receiving a service, hence no rating for that. After a month I saw Squirrel broadband advertised, they use the Gigaclear network. Unfortunately, this means that Gigaclear, or their contractors carry out the installation. Squirrel appear to be good and responsive but today I have waited all day for my installation and guess what, NOTHING has happened. Gigaclear are apparently unable to tell Squirrel why this is. Yes I know it is a 'First World' problem in the great scheme of things. How Gigaclear has any customers I find difficult to understand given their approach to customer service. I am unsure what to do next. Living in a rural area can be lovely but some basic services, and that includes 4G are not great.
- Location
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- Location
- West Midlands
- Reviewing
- Gigaclear
- Date
- 2024-03-20
- Comments
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Can’t rate the broadband as I simply never got an install. Mis sold is the polite way of saying what I’d like to say.
If they can’t supply they should have said so at the start, but instead they made promises and then didn’t deliver, strange as my neighbour has gigaclear and had no issues, but life goes on and I’ve learnt a lesson, I’d advise the first time they fail to install as promised I’d not bother keep trying, just move on.
- Location
-
- Location
- Weston super mare
- Reviewing
- Gigaclear
- Date
- 2023-03-03
- Location
-
- Location
- Willand
- Reviewing
- Gigaclear
- Date
- 2023-11-03
- Comments
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They made the same mistake twice and learned nothing. They promised me a date at the end of Augest and then prospned becuse they got the install type wrong. We rescheduled for november, and five days before the install they call up asking to pospone again.
If they are so incapable of getting an install right for a new customer I hate to think what their customer service is like for an existing customer.
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2022-08-04
- Comments
-
Do not use this provider. Support is appalling and the speed is slower than advertised. Our connection has never been as fast as they claim and after a few months it failed totally. We have been waiting three weeks for a repair so far and they have changed the repair date three times without warning. We now have another date in a weeks time but I have little faith they will turn up. They keep taking our monthly direct debit though. I am cancelling the contract if the repair date changes again.
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2023-02-22
- Comments
-
Extremely poor and I would avoid if you can. Our internet has been continuously down every afternoon for 4 weeks. We've had weekly engineer visits and it is still not fixed. I was told I would get
a 4G dongle after it was down for 10 days but when I chased up and they said we don't have any available as the engineers are using them all and I would be placed on a waiting list. Gigaclear promised compensation but it's just an empty promise. They haven't acted on it. You call and they say a senior manager will contact you but no one does.
- Location
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- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2024-01-12
- Comments
-
Awful company, stole money off me £100 and sent me overdrawn, wouldn’t give it back for 10 days about 20 calls to resolve no calls back or return to emails! And today not in my account, all in writing from them, so trading standards it is! Such a shame! Not about the money now it’s about the disrespect
- Location
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- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2023-02-28
- Comments
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Our Gigaclear fiber optic WiFi works ok and appears faster and more reliable than our previous service. The initial package represented an acceptable value for money. When it cane to renew Gigaclear increased the costs by 40%. This new offer was 50% higher than the cost offered to a new customer. Gigaclear customer service were not interested in loyalty, in fact the representative even indicated that was their business model; lure customers in on a good deal and then raise the price at contract renewal. There are limited options in this area but I will not be renewing with Gigaclear again and would not recommend the company to anyone.
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2023-02-13
- Comments
-
When it's working it's great. When it fails, there is no sense of urgency to resume service. Engineers to not turn up for allotted times and customer services are dysfunctional. Phone calls are never returned. Competitors needed!
- Location
-
- Location
- Wilty
- Reviewing
- Gigaclear
- Date
- 2024-01-17
- Comments
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Stole from me made me wait 10 days to get back which sent me overdrawn, mislead me, failed promises! Promised call backs which didn’t happen! Arranged for jobs to be done at my property but got that wrong and I took day off! I’ve lost earnings because daily calls to them to rectify their incompetence! Ask for a good will gesture to help move on! Insulted me! So now involved trading standards and solicitors and advising people of the company ethos and incompetence, just watching watch dog and going to look into going that route as well. Shame people mistake kindness for weakness! I now want the lot. Extremely more than what I kindly asked for, such a shame good luck gigaclear. Do remember its all in writing and recorded calls
- Location
-
- Location
- Winchcombe
- Reviewing
- Gigaclear
- Date
- 2023-11-22
- Comments
-
When its working its great, but you'll be without internet for days. T&Cs state 28 consecutive days without internet before you can cancel. Will be leaving as soon as my contract is up as its so unreliable.
- Location
-
- Location
- Winnersh
- Reviewing
- Gigaclear
- Date
- 2022-11-07
- Comments
-
I love giving a good and positive review when I get a good service.
I just had gigaclear broadband installed at my home.
I went for the 600Mbps package for £26 per month. Most of the time, get more than 600Mbps upload and download.
I used to get 40Mps down/ 7 Mbps from my previous ISP for more than £30 per month.
So far, I am pleased with the service from gigaclear, and I definitely recommend it.
- Location
-
- Location
- Witney
- Reviewing
- Gigaclear
- Date
- 2023-02-13
- Comments
-
Not sure about the speed and reliability of the broadband because we never got that far. All friendly and helpful when I phoned to get the discount deal they offered, but awful after that. Booked a date in Dec22. Given a time the engineer would arrive, so we knew we had time to pop out for a quick lunch. Only just as we've ordered our lunch a good 1.5hours before the appointment they call to say they are on site. I can't leave and they couldn't wait so they went to another site and didn't return. I had to find a way myself to book another day through their portal. Only one available was 2 months later. New date arrived. I checked the portal to make sure I had the right date. Portal said yes and it's an AM appointment before 12:00 and engineer will be in touch will actual time. 12:00 came and gone. 12:52 engineer asks if 13:30 is good. He had been given PM. Concerned this is only a sign of things to come I decided to stay with exiting provider Zen Internet, maybe supposedly a bit slower but super reliable and forthcoming with excellent customers service.
- Location
-
- Location
- Wokingham
- Reviewing
- Gigaclear
- Date
- 2023-03-14
- Comments
-
I seem to be one of the very few who's interaction with this company is positive...
I had my Internet installed maybe 9 months ago and have had a seamless Internet service since. £30 a month for 600Mbs for 24 months. The engineer turned up on time, tidied up any mess and everything has worked fine since.
Maybe this is due to me getting in early
- Location
-
- Location
- Woodstock
- Reviewing
- Gigaclear
- Date
- 2020-12-14
- Comments
-
I have been a customer for two years and I am really delighted. Very fast speeds with only the occasional dropouts. But the point that really distinguishes them is that our service was cut off when a workman at our home accidentally severed the fibre optic line. They came out and fixed in within 4 hours.....I'm still astonished. Thank you.
- Location
-
- Location
- Woolaston
- Reviewing
- Gigaclear
- Date
- 2022-12-26
- Comments
-
An absolute shambles of a business. Multiple failures from the start and 6 MONTHS after ordering broadband is still not active. As a fibre installer myself, the failures are not just service related but network related also. If you have an alternative I would suggest you retain your sanity and take it.
- Location
-
- Location
- Yeovil
- Reviewing
- Gigaclear
- Date
- 2023-05-09
- Comments
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They connected broadband cable and internal and external boxes in March.
The Engineer couldn’t get a signal and said there must be a problem with the connection. He said someone would be out that day or the following day to fix it.
Weeks later someone from gigaclear came and said he could not believe the mistakes that had been made.
The cable had been connected to a street terminal that didn’t serve our house. It had also been attached to an electrical pole which isn’t allowed. 4 weeks later After numerals phone calls to customer services and given false promises with no results, I was forced to cancel gigaclear and stay with my current provider before they cut our broadband off.
Now I have asked gigaclear to remove the boxes and they say they must stay attached to the property!
If I remove them myself it will be classed as criminal damage.
So not only have they not provided any broadband but have left me with there useless boxes.
This company is a complete disgrace and I wish I had never had any dealings with them.
Don’t be taken in by there flashy adverts, read the terms and conditions carefully they are cowboys!
- Location
-
- Location
- Zhu
- Reviewing
- Gigaclear
- Date
- 2024-03-12
- Comments
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If possible, I would rate zero star for the service. The engineer did not show up on the installation day without any reason, also no notification at all. After I chased the customer service 5 times, they suggested a new installation date on end of April, that's insane. Really disappointed, not recommend this broadband service provider.
- Location
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